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Last updated Sep 4, 2024
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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A
Astarland Khyllep
Apr 23, 2022
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Refund money not received

I order Rosso Brunello Shoes on 10th jan 2022 vide order no #FL[protected] through ajio .com for Rs 6269/- and the same has been initiated for return the same day, but the delivery boy took it and return the item after three days and told my maid that the price tag is missing, then after formally complain many times to ajio and they initiate the return on 28th march and they wrongly pickup on12th march 2022 vide return id #RT60807228 and on...
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A
Annu Uppal
Apr 23, 2022
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Trying to return a dress from last two months

Have been trying to return a dress from last two months. Not sure whats taking so long for Ajio to just arrange a return pickup?? Every-time customer service representative give some information, some excuse and a new date to be resolved. The complaint then gets closed in two days without resolving the issue.
The order id is FN[protected]. Have been following through email and phone but in vain....
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S
Sparkle Sharma
Apr 22, 2022
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Refund is not being initiated even after 2 months , giving false and misleading information by the costumer care services

Website: Ajio.com

Order ID- FL[protected]
I ordered 4 products together of Lakme which was supposed to be delivered by 14.03.2022 but even after registering 5 complaints the company is not giving any resolution to it and just giving the false hope of receiving the return in 2 days . Misleading information is being given by ajio again and again . SEVERE DISAPPOINTMENT BY AJIO and reliance....
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D
drsundeep009
from Gurugram, Haryana
Apr 22, 2022
Apr 24, 2022
This thread was updated on Apr 24, 2022
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Payment deducted order confirmation email or sms not received

Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India ("AJIO")

I recently placed an order on ajio with order I'd FN[protected] for 1gm Laxmi yellow gold mellora coin 22kt on 20th April 2022, payment for Rs 4311.29 was successfully deducted with my card ending 7937 HDFC credit card and along with it i used all my reliance, ajio points and ajio mahacashback in the given order. This order shows confirmed in ajio order section but says cancelled in help section. I tried calling ajio customer care and they...
+4 photos
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C
Chirag757
from Yamuna Nagar, Haryana
Apr 22, 2022
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Refund related issue

Dear Sir / Madam,

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: I placed a order on 11th march 2022 of 2 gram gold coin of Rs10992/- its order number is FN[protected] but still i dont get my coin or dont get my refund i called them daily and they told me on 9th april 2022 its getting RTO so it will be not be delivered to you so we are creating...
+1 photos
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A
Avi gg
from Delhi, Delhi
Apr 20, 2022
Apr 20, 2022
This thread was updated on Apr 20, 2022
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Order issue

On 15 delivery person had cancelled exchange without informing I have been constantly reaching ajio plus I reached delivery person on 16 and 17 how is this done it's not the process there is no means he has the right to cancel order plus no help from ajio, why am I forced to keep something which I had to exchange...
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A
Aman_3209
from Howrah, West Bengal
Apr 19, 2022
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Return issues

I'm trying to return these two products from last 20 days. I contacted them before the return policy so I have a validity to return those products. But the return request is getting cancelled everytime. They are cutting the call on my face. Not giving a proper resolution. Order I'd: FN[protected]...
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H
Harpreet kahlon
from Kapurthala, Punjab
Apr 19, 2022
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Missing order

Website: Ajio

I had ordered 2 products from Ajio app
The trousers were from Alsace lorrain with total bill of 1520/- but I just received a parcel with a missing order of green trousers and there is no option for direct customer care executive or even an option to complaint for the missing item
I would like to place a complaint against the app and my return against the same asap...
+4 photos
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Surya Prakash Rekha
from Hyderabad, Telangana
Apr 18, 2022
Apr 19, 2022
This thread was updated on Apr 19, 2022
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24k gold 2gms - order not delivered - refund not issued

Address: 3rd floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400002
Website: www.ajio.com

Hi,

I have placed my order# FN[protected] for 2gm - 24k gold coin from AJIO on March 26th, 2022 by spending Rs.9401 as UPI payment, 1000+116 as my cashback points = Total = Rs. 10, 517/-. Then it was reached to my nearest logistics hub and held for for more than 6days without calling me. But i have reached in between 2times for logistics to deliver my product and also raised complaint with AJIO[protected] Press 1 for...
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Y
Yatish-Rawat
Apr 17, 2022
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Fraud in refund- FN5011201630

I have ordered the product and refuses to accept due to sone reason and product was not delivered and returned to the source.

I have asked customer care about it multiple times and they yare giving me false promise of refund and not returning my hard earned money.

Their complaint is just keeping the customer hold for sometime and not for the resolution....
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N
Nagma Nooreen
Apr 16, 2022
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Return issue Order : FN6991208567

This is in regards with the return process. One of the product was pickedup on 8th April but the pickup guy has updated the status as return cancelled. Since then I have been following up with ur team on call everyday. I get to know a different story each day. Today I got a call from your team saying that the logistics partner has denied the pickup. Was that a fraud? It's ur responsibility to check. What are u guys trying to prove? Do you...
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D
deep_define
Apr 15, 2022
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Didn't received refund amount

Hi,
I have ordered Avaasa Mix N'Match mid-raise palazzo from ajio, order #FL[protected], I have returned this item due to size issue, return id:RT63324292, in the ajio app its showing refund amount has been initiated, but I didn't received any amount to the bank account I mentioned in return details, I need clear statement from ajio on this

Thank you...
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A
Ameena _New
from Davangere, Karnataka
Apr 14, 2022
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I am complaining about refund

Address: #1394/2 3rd main 8th cross, Albur building KTJ nagar

Sir
It’s been more than a month and my refund has not yet issued and when ever I call Customer care they don’t respond properly and my complaints (tickets) are getting closed without my consent/solution. It’s a mental harassment for me now. Keep on calling every time and not getting proper response.
I am very disappointed.

I am expecting the team will resolve this issue on priority without any further...
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N
Neha’s sh
Apr 14, 2022
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No refund provided

Ajio is making a fool out of me with out providing a refund for their pathetic looking dress. I have been given a complaint id which is of no use. COM[protected] is the id. Every time I try to talk they either drop my call or ask me to wait for 2 days it’s been more than a month....
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R
Rajasree C S
Apr 13, 2022
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Refundment has not done yet

I've ordered an item from ajio on April 8th. Due to some reason I returned it on the very next day. It's been so many days but still we have not received the money back. If you are not refunding the money we will take strict action against you. We'll report your website since many costumers have complaints regarding this....
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A
Aastha115
from Bhopal, Madhya Pradesh
Apr 13, 2022
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Refund not received

It has been over a month when I ordered a product from ajio. After waiting for over 15 days i wrote to them about delay in delivery. They replied that the product won't be delivered due to some issue from their side so they would give me the refund. But now it has been more than a month and I still didn't receive my refund. I have sent them over 20 emails and have not got any positive response from their side.
How do I get my money...
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A
anuradha2609
Apr 12, 2022
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Refund not received

I have already returned the product ( pick up done on 15.03.2022). It was showing on order page that refund will be initiated on 29th March. Whereas on the next page it is showing that refund is initiated, but still I have not got any amount refunded regarding this order...
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B
Baishali95
Apr 12, 2022
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Not refunding my money

Website: AJIO

I ordered two dresses from ajio which i returned with all labels and tags but did not recieve the money yet..i recived a mail from them due to some technical error they refund it to my ajio wallet but i didn't recieve the money on wallet then i raised a complaint which they resolved by saying they have added the amount on ajio wallet again there is no money i recived in ajio wallet..i want my money back this is really frustrating i called...
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C
C Govind rao
from Howrah, West Bengal
Apr 12, 2022
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Haven't received the refund

Hello ajio its been month i ordered some products and i had to cancel it and i haven't received any refund yet till now god please help me out. I used cc i had to pay bill. I had complaint alot but there was no response and they are marking complain as resolve which they didn't thats why i had to submit complain here. Thats my order id : FN[protected] . Help me out thankyou....
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A
Arshan Farhan
from ALIGARH, Uttar Pradesh
Apr 12, 2022
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Not receiving refund . Been a month

Ajio is not offering me my refund . They gave me a defective product . Every time i complain they tell me to wait for 8 days, horrible experience
When will i receive my refund?...
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