Croma Complaints & Reviews

I purchased a laptop from Mega mall Croma, Gurugram on 05th August 2019. But, store people sold an old manufactured laptop in 2019.

The laptop I purchased was manufactured in 2018 and in the details of the laptop, it's showing, manufactured in 2018.

How can one fool the customer??

Resolution:- I immediately want a replacement of my laptop with 2019 manufactured one.

I am just not...

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Address: Croma, Nagarjuna Ikon, Plot No 4, Survey No 19, Kothguda Village Serlingampally mandal opposite bus stop, Kondapur Hyderabad,50008, Hyderabad, Telangana, 50008

I have purchanges redimit 6 mobile product at

Croma, nagarjuna ikon, plot no 4, survey no 19,
Kothguda village serlingampally mandal opposite bus stop, kondapur
Hyderabad, 50008

With invoice no:sla[protected] dated:[protected],

1) sold me already activated mobile [9 months old]
2) they told me one year warranty, but due to display problem i have verified that service center...

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Address: Choolaimedu, Chennai, Tamil Nadu, 600094

Dear all,
Thank you for your support always.
This a concern with respect to one of the product that has been purchased by us which is having lot of issues frequently and is attended by many mechanics but the issue is not resolved at all we are user of hitachi’s products before also and other brands like lg and samsung which are again purchased from croma but those are working fine from day one with minimal maintenance’s.br...

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Address: 102, Block 1, Raintree Park, KPHB, Hyderabad, Andhra Pradesh, 500085

I have escalated multiple times... The floor manager jyothi is unable to handle this issue.. How difficult is it to contact the installation agency at your end and resolve this issue?

The installation agency have made one or two calls in the past and would log as "not reachable". The number they call from cannot be used to contact them back. Inspite of several requests made to jyothi i am yet to get the contact no of the agency...

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Address: E4/1:4 Priyadarshini CHS, Spaghetti Housing Co., Sector 15 Kharghar Navi Mumbai, Raigad, Maharashtra, 410210

I have purchased refrigerator(Side by Side model) from Croma (product also belongs to Croma) on date 17.03.2019. Now refrigerator having issue in temperature/cooling (i.e Freezer not set the Ice and not cooling properly ) since 5 days (i.e From Date 26.08.2019). Accordingly i have raised complaint on 27.08.2019 to Croma customer care (Complaint no.MUM270819FS00533 ) and request them to resolve issue as early as possible because my frigerator...

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Address: 400078

I have purchased croma washing machine from croma electronics with extended warranty for 1 + 3 total 4 years. Now my washing machine has stopped working since 01-july-2019; for which i made request for repair with croma call centre and they provided me request number mum120819ew00065. For this request i have been following almost every day more then 2-3 times, but there is no action being taken by croma electronics to resolve the issue. Every...

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Address: Bhandup west, maharashtra, Mumbai City, Maharashtra

This is regarding unsatisfied customer experience from my side. Purchased hp-pavilion 14-bf118tu
On feb-2019

Hp laptop is under warranty period till now.

After 4 months laptop has many issues.
1. Laptop switched off, not showing any charging indicator.
Contacted croma customer service, they somehow repaired again and handover laptop after 2 weeks.

2. Second time again faced...

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Address: Vashi, Mumbai City, Maharashtra, 400705

Dear support,

This is regarding the invoice# sla[protected] dated 17/10/2017 purchased from infinit limited trading as croma, vashi, navi mumbai.

The subject applaince is not working and after repeated follow up at the outlet and through customer care there is lack of support to resolve the problem.

As esteemed organization i am expecting chroma to be more customer centric and help to resolve...

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Address: kukatpalli, pragathi nagar, Hyderabad, Telangana, 500072

I buy the phone motorola one power at croma store, Banjagutta, hyd with one year warranty by pay Rs.13999 . it was stop itself after 4 months.
before it has heat and touch problem but not much. but i used like that only as its working some better and need for office work to login(app installed init which is used to get authentication pin).
i gave phone to croma store, LB nagar, hyd with the complaint. when i gave no damage...

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Address: Karnataka Hubli, Dharwad, Karnataka, 580023

Hi this is sumeet pujari from hubli karnataka, i have purchased an mi band 3 from chroma store on 1st of august 2019. And soon after 15 days which was 15th august i faced an issue with the band of not getting charged, so i visited the chroma store to complain about the problem, and they took some time from me to get it fixed, and they did so, and i collected the band from the store after 3 days which was on 18th august, but the baddest thing...

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Hi officials,

This is pravin malviya and my register number is [protected].

I had purchased waching machine (Product name - tata croma 6.5 ltr fully auto washing machine) from croma on 26.05.2019 and its been around 4 months. I am facing issues with the machine from the date of purchase.

Till today, 8 to 9 technical person has visited but still i am facing the issues.

I had personally...

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Brand new laptop took 5-6 minutes to start up. Applications installation took more than 3 hours! Basic applications like ms office is literally taking more than 5 minutes to start. All this is happening when the wi-fi connection in home is working fine and four other devices are connected to it and all are running fine. I completely fail to understand how can a brand new laptop be so slow??!! Please facilitate an exchange for this laptop....

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Address: Oberoi Mall goregoan east Mumbai, Mumbai City, Maharashtra

Invoice no - sle004ec1084575

Croma manager,
Oberoi croma goregoan east
Mr chiranjeev shetty.. Croma manager

Note: m raising this complain twice it’s means not issue is getting resolved

I have been visited in your store on 4th and 5th june for laptop query and on 6th june have purchased laptop hp while purchasing the laptop i was very clear to the sale executive that i wanted...

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Address: 140603

Dear Sir/ Madam

This is to bring in your kind attention that I have purchased LG SEMI 7.2 KG washing machine from your esteemed store in 10th April 2016 and has availed two years extended warranty. For your reference bill has been attached with this mail.

Now the product is not working properly, not able to retain water. So I made a service request to your customer care on 29th July 2019 under extended warranty...

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Address: Ghaziabad, Uttar Pradesh, 201002

I had bought carvan from chrome last year. As soon as the year end the product stopped working (Bof040819fs00163). After filing a complaint technician came he told me a wrong price for the replacement of a part, later the price was increased! Neither did croma or the company is taking responsibility of this, without my consent they closed the case....

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Address: Mumbai City, Maharashtra, 400072

I purchased croma arctic t/cooler 29 l on 2nd of april 2019. Every now and then there is issue in the cooler. Till now it worked only for 20 days in these 4 months. Apart from that there technician are fraud. They do not come to house for repairing and sending message as your request has been resolved.

Problem 1: april
I got to know a day after delivery that the cooler is not absorbing water as it was not throwing cool...

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We purchased philips mixer grinder hl7707 hullfish 750w from chroma store (Store id - a042). On first day of trying to use the dry grinder to grind coriander seeds, we witnessed extraordinary noise. The seeds were also not ground. The blades seemed blunt. We took the product back to the store and asked for replacement of faulty machine or refund. But we were told that the refund or satisfactory replacement not possible since the product was...

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Address: Nerul, Mumbai City, Maharashtra, 400706

I bought this product from croma phoenix market city mall unfortunately i am really not happy with the kind of service offer to me from customer service to store...
I didn't get proper reply from croma customer care they didn't knew if i can exchange the defective product or no after 20 min of discussion and multiple call i got through store number at kurla spoke to manager there he said go to nearest croma they will do the return...

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Worst service ever experienced in cash payment purchase..

Baught refrigerator and washing machine in cash yesteradh with assurity from croma that you will get delivery tomorrow..

Called thrice since 3 pm today but no any update.

So lucky i am that croma store manager discussed with me and said that he qill check and see how unlucky i am that disconnected the call.

Sr[protected]br...

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Address: Vadodara, Gujarat, 390010

On 1st aug i bought croma e vouchers from croma website total amount of 29500 rs. But still not received any mail,
[protected],[protected] order no.
Try to contact ccare and also try to contact via direct message on twitter but as usual they giving fake promise..

I purchased this because i want to buy new mobile i need in urgent because i don't have any mobile.
But croma not help me
Many times...

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Croma Complaints & Reviews

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old manufactured laptop

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product :motorola one power android phone stop working

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lg semi 7.2kg washing machine

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defective product

worst service by croma

croma e voucher code not received

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