Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Last updated Oct 30, 2024

Complaints 5623

Resolved

2887

Unresolved

2736

Good news! We have a good connection with the company and they're good at resolving user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Non receipt of Refund for the PNR No : ZL2MJB

Regarding cancellation of flights and then not providing proper solution

Most useful IndiGo reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

fraud by indigo airlines hr rahul sharma

regarding money fraud and fake appointment letter

online fraud in the name of indigo

Featured IndiGo consumer stories

Lost item on flight - urgent assistance required

Recent Indigo fake job

I was waiting for a refund, instead got a confirmation after 11 days!

IndiGo reviews & complaints page 217

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Kolkata, West Bengal, 700052

Website: Www.consumercomplaints.in

Sir I boarded a plane from Kolkata to Bangalore. During making boarding pass I had excess baggage so I had to pay extra 2000 rupees. They swiped my card and I got a message saying I have purchased a thing worth 2000. But it didn't print receipt. And the counter people said if it has been deducted then it will automatically be reimbursed so then I had to give them 2000 again by cash. But till now I didn't received my money in my account. Please...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 160055

Website: indigo complaint

Hello sir mera naam surinder pal singh hai.mari ticket[protected] ko chd se dubai ke liye thi.mr sudhir jo aap ke airlins mai kaam karte hai uhno ne mere sath misbehave kiya or mujhe flight mai nahi jane diyaa.or mujhe gaaliya bhi nikali .fir mai next day[protected] ko nayi ticket le kar aaya .jis se mujhe bahut loss huyaa plzz SUDHIR KUMAR action liya jaye.sudhir kumar aap ki airlines ke mai dep head hai....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I had a flight from delhi bangalore (6e-109) on 9th november from the 1d terminal delhi. even after completing the security check well on time i was left at the airport and missed the flight. i want to know why my name was not announced by the ground saff and why was i not called on my cell. the staff was rude and totally non co-operative. i need the full refund of my amount. this incident has caused a lot of mental harassment and for the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110001

Website: www.goindigo.in

Hi,

This Complaint is regarding Flight Booking from Guwahati to Bangalore scheduled 6th November 2016 8:30 AM bearing PNR UI6L3B.The passenger Mr.Manas Pratim Das reported to the Check In Counter on time and was issued Boarding Pass as well as Check-In Baggage Tags and he immediately moved to Security Check Queue.Just prior to the Bangalore Flight there was a Guwahati-Imphal flight for which Indigo Ground Staff assisted the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal, 700107

Sir,

I am shocked and surprised at the disastrous customer service rendered to passengers at Varanasi airport at your counter (Indigo airlines).

We had reported at 6.15 pm to avail your flight no.6E 716 scheduled to depart at 19.30 pm which was changed to 19.55 pm. As per extant rules, the final time for reporting was 16.50 pm. Surprisingly, the management of the queue at the counter was worse than one could...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Chandigarh, Punjab, 160101

Website: www.indigo.in

Hi,
I have booked ticket from Chennai to Delhi on Oct 7. Due to some network issue, session lost. In meantime ticket got booked suddenly. Unaware of this action, I have booked one more ticket. System is very poor to detect the information and booked two tickets with identical information for indigo same flight. As, I travel via one flight only. I am attempting to get my genuine refund for other flight with PNR number SGE7JX .Date...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Flight 6e147 (10:40:00), 6e3175 (13:00:00) lucknow to mumbai via delhi, rs4654/- i reached at the indigo counter before 10:18 am although the indigo employee has not allowed me to boared in the flight, also talked to manager mrs renu pawa, not helped me, also not talked to her seniors instead of my reqst. Missed the flt. I want return of financial loss...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Ahmedabad, Gujarat, 382421

My name is shah rutvikkumar pinakinbhai and i travelled through indigo airlines from delhi to ahmedabad on 7th november fligh number : 6e 597 on 9:40 pm.
When i landed to ahmedabad to my great surpise only my baggage was missing since that day. My bag and things inside are not only costly but connected to my heart too.

It has weight of 17 kgs and purple color american tourister bag.

Taff is not handling...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 792102

Website: www.goindigo.in

Attempt was made to book a ticket of Indigo airlines on 02/11/2016 from DEL to GAU online but unfortunately INR 4239/- was debited from the Account vide reference No. HSBI[protected]IGAAETTDU9 but the ticket was not generated. Communicated with a dummy PNR vide Number HGI88E but the ticket was not generated. I would like to know in how many working days the management needs to refund the money? I shall be grateful if you kind assist me in solving...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: Indigo

My father was about to travel from mumbai-delhi flt. no - 6e5097 today, he reached long before the scheduled time meanwhile i got a msg from your airlines that the flight is delayed also my father asked a staff of your airlines about the status of your flight. which she confirmed to be delayed so as any passenger could do he was waiting for his flight at the airport after sensing something wrong he again asked the staff about the status of...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana

Website: www.goindigo.in

Sir, I had book Air Ticket through On line on 07-11-16 for 2 persons 1 child and infant from Bengaluru to Patna to travel on 03-05-17& for sum of Rs.11953.00 The amount deduct from my HDFC credit card. But not sending Ticket and PNR number of Indigo Flight. Please ensure me whether I will gate Ticket/ PNR of Flight or not. If I will not gate Ticket than refund back my amount which was paid through billdesk transaction Id d48995511d[protected]...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: 600036

I am inside 6E 548 idigo Chennai to Jaipur. It scheduled departure is 11.00. When it is about to take off after delay. Suddenly it is stopped in runway and informed that the flight will not fly now because the Jaipur airport is closed for maintenance. They provided snacks with lot of ants inside. God!!! Please save India and Indigo.
Hope to Reach Jaipur......

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400610

Website: www.indigoairlines.com

While traveling from jammu to mumbai on 7th november by indigo airline, i would like to put on record unethical episode of the staff at airport.
1. is it documented anywhere that handbaggages are not allowed from jammu airport? if no, i was not allowed a simple hand baggage and was forced to put in checkin and asked to pay. hand bag had my medicines and gold items that i never wanted to put in checkin luggage. also it just a shoulder...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 171003

Website: www.goindigo.in

Sir/Madam, my self Bandi Papaiah, my indigo login ID is and password is, On 02 Nov 2016, I tried to book a ticket from Chandigarh to Bangalore for 07 Jan 2016, when I filled up all details and go for payment through my SBI net banking, I paid the amount of Rs 8.248/0 (Rupees eight thousand two hundred forty eight only) from my account No [protected] with transaction reference Number of HSBI[protected]IGAAEVQLO9 ( in this regard I also attached...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 122001

Website: www.goindigo.in

Pnr no : GGME2RMy baggage went to Bangalore instead of New Delhi due to wrong tagging. They broken the lock of baggage which costs Rs 1000. First they promised me to handover to me by evening and they played gimmicks and they changed their stand to handover to me the next day. I had my important files so i missed my important interview today. I had my food and pickel, it got spoiled because of your insensible service. They gave some number...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh, 500009

Reached 2 hrs before got, boarding pass after 1/2 an hour, security chk took 45 minutes for morning rush, missed flight no6E 308PNR A616WV for not my fault, no care was taken by Indigo to expedite for inadequate staff, then waited 8 hours, paid Rs 11, 252 extra for next flight besides pain. If extra amount not refunded shall move to consumers court...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 121010

Website: Indigo Airlines

Dear Sir,
My PNR OI2IMR.
I had purchased DEL-CCU-DEL tkts.
As mentioned by Indigo Airlines by SMS that CCU-DEL has been rescheduled and for cancellation of the flight of 29th December 2016 no ticket cancellation charge will be there, but Indigo Airlines has taken cancellation charge of Rs 2264.00 . I have called Indigo Airlines office on 5th November 2016 and talked to Ms Manpreet & Mr Ujjal and Mr Ujjal also said no...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Nagpur, Maharashtra, 440020

Website: www.goindigo.in

I booked a ticket on Indigo Airlines. There seems to be some change in schedule. Hence I am getting automated calls from a number 02656702XXXX as well as emails on my mobile everyday about this change in schedule. The journey date is still 2 months away. I complained to the Indigo customer service to stop these calls, but that was of no use. Its really a pain; seems the Airlines do not care about such harassment....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Dhanbad, Jharkhand, 826001

Website: Jobindindia

Sir/madam
Good evening
My self mannu saw I live in Dhanbad few days before I got call lots of numbers actually I was applied for job in airlines indigo for ticketing employee I have paid about fifty thousand for this job in fact I have received a confirmation letter and bond letter please find the same kindly see the attached and mobile no is this true or false please help me for this I really thankful to you.
below...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Very poor customer service ...torturable system to trace luggage...misplaced by them...and told to us to wait for two hours means upto 3 am even then also they were not sure whether they will inform about the same or not .We kept on waiting for more than two hours but even then also they were not in position to reply...even they have not arranged for waiting place being the lady I received the harsh and uncertain behaviour.

Had...

Helpful

Be the first one to find this review helpful

Found this helpful?