Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Last updated Oct 30, 2024

Complaints 5623

Resolved

2887

Unresolved

2736

Good news! We have a good connection with the company and they're good at resolving user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Non receipt of Refund for the PNR No : ZL2MJB

Regarding cancellation of flights and then not providing proper solution

Most useful IndiGo reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

fraud by indigo airlines hr rahul sharma

regarding money fraud and fake appointment letter

online fraud in the name of indigo

Featured IndiGo consumer stories

Lost item on flight - urgent assistance required

Recent Indigo fake job

I was waiting for a refund, instead got a confirmation after 11 days!

IndiGo reviews & complaints page 216

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560016

This is very very bad experience this time traveling in Indigo. It seems Indigo is simply doing business to loot and cheat people. The tagline of Indigo is "On-Time", i think that is only for Public display, Indigo itself doesn't follow his tagline.
On 19th Nov(sat), i had to fly from BLR-BBS on 6E-6724 @5.40 A.M morning,
PNR: HBE2FG, but i reached @Boarding counter, Bangalore @4.55 A.M but they simply denied me to give the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka, 560049

Usually I traveled with 15 kg check in baggage, 7 kg cabin luggage and a laptop bag as handbag baggage with indigo airlines. My spouse traveled with the same combination on 20 November from Indore to Bangalore. I too had this combination on 21 November. But at check-in counter a female indigo staff Tulika Bhatt Acharya didn't allow to consider laptop bag as hand baggage...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Gurgaon, Haryana, 122002

My flight was on sun, nov 20th. 9:20 am.
At airpot 2 hours prior for a 9:20am flight. Followed queue to boarding pass collected boarding pass more than an hour before departure time. At security few baggage scanners were out of service. Fought for a queue for baggage scan.. Then again fought my way to security scan. Could only manage to reach boarding gate at 9:05. There were still 15 minutes before flight departure and all the chaos...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 500082

My mother travelled in indigo, 6e-845 hyderabad - delhi on 13th november.

Pnr-qe88ka

Shes a senior citizen. She had two bags with her.

One weighing 12 kg, other weighing 11 kg.

She was charged rs 1600 and the receipt was not given.

This is not the way to harass senior people.

Can indigo look into it and see that she gets her rs 1600 back?
br...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Website: www.goindigo.in

Dear sir/mam

I had travelled on 16 Nov 2016 from Delhi to udaipur through indigo airlines flight 6E-751. During checkin at Delhi airport I have handed over my trolley bag in good condition but I received broken and out of order handle and torn trolley bag which is now non manageable. After landed udaipur I tried contacting your officials but they asked me to register the online complain. So I just wanted me to reimburse the...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Mumbai City, Maharashtra, 400097

I had booked two tickets on Mumbai-Ahmedabad sector with PNR Y6GP2V for 13th Dec. I am getting call saying timings have changed and delayed till 1650 Hrs. This timing is not suiting me and my both tickets needs to be pre-poned at no cost to me, as it is totally Airlines decision. I have dropped two mails on 2.11.16 and 20.11.16 but I did not get any reply. When I contacted the Indigo to lodge complaint on 20th Nov, and he says the complaint...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 122001

Website: Indigo Airlines

Hi Team,

I will like to bring to your notice regd. A serious matter at hand. Indigo has become a corrupt airline, filled with money minded and money making staff. I had reached 1 hr 10 mins i.e. 5:50am before my flight departure which was at 7am, PNR#S89D3C .There was a long queue at the counters and I went and directly interacted with the Indigo staff at the counters, they politely told me not to worry and that I will get...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 500001

I had booked a flight from Hyderabad to Mumbai on 20.11.2016 departing at 5.45 am . I took the boarding pass from indigo desk which told to report at gate no 25I.After security check I went to gate and stood in que.when I reached the gate they said your flight is from another gate .I rushed there and reached there by 5.30 am but they said boarding is closed.As I had to go to Mumbai for my 9 yr son waiting there I requested but they didn't...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 121001

Website: Indigo airlines

14th november I travel 6E 21 from Delhi to Dubai, First i called Ms Nisha ( Delhi Airport ) through GMR helpdesk that can i carry my .5kg box (box contain Hand made Desi ghee ) at 3.21 pm IST, our conversation will went for 3 minutes, so during our conversation
of 3 minutes Ms Nisha said me that if you have a hand baggage, then we will allow to go your hand bag in checkin ( Luggage bag ), because Single box is not possible to check...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 560075

Website: www.goindigo.in

Hi Team,

My Baggage has been lost on 8th November and i was not found by airlines. I got an email regarding the redressal amount of 5250 (15 Kg*350 INR) INR
The baggage which i lost having very valuable things worth of around 49500 INR. How come this amount can make any adjustment for the loss i have faced and this is not for this time in future also i will have the same fear while traveling that if my baggage will...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 560043

I was travelling from patna to bangalore. When i received my luggage at bangalore airport i saw that my luggage was in totally different condition. Both the top and side handles were broken. It seemed like the luggage was thrown like trash. At patna airport the staff had put belt around my luggage even that was removed. Seriously never expected that i will face this kind of exp from an airline. Never ever gonna travel from indigo in future....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Rajkot, Gujarat, 360004

Website: www.goindigo.in.co

I had traveled from Delhi to Ahmedabad by Indigo flight no 6E 4373 on 9th Nov'16. When i was in flight i got massage from luggage staff that they are taking my one black trolley bag for rechecking due to presence of power bank in bag and they assured me to send it in next flight but when i checked out at Ahmedabad airport i do not received it in next flight, so i had informed concerned indigo staff and registered complain with necessary all...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 122022

Website: www.goidigo.in

I had travelled from kochi to lucknow via delhi by indigo flight 6e4468 and 6e5156 with pnr no pg8lwk on 13 nov 16. When i checked out at lucknow i got missing my luggage then i confirmed with concerned indigo personnel at lucknow airport ; they replied that will get luggage and deliver it to you. But till now i have not received my luggage and not received any call or message from their side. I had tried to contact with concerned personell...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Pune, Maharashtra, 411027

I can not forget that worst moment of my life when I was travelling to Indore from Pune via Hyderabad, when we arrived at Hyderabad air-hostage did not provide the whole information that whether I have to change my flight for Indore or have to stay in the same flight and I never traveled "via" anywhere I always prefer direct flight for the destination. And on Hyderabad airport security staff told me you should have to stay in the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Khordha, Odisha, 751020

I had booked an indigo filght from bhubaneshwar airport to delhi with flight number 6e257 and pnr number pnr-hdvzgn. We had reached the airport on time but my friend was feeling a little dizzy. Therefore, we had to wait till we get her some water. Thereafter, we had reached the indigo counter to get printout of the ticket. They had made us wait for a long time. Finally, when we reached the boarding counter, we were late by merely two minutes....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 401107

Website: goindigo.in

Dear Sir,

Regeret to inform that my self Shashi Kumar, an indian resident and frequent flyer of Indigo Airlines.
I had booked your flight from patna to mumbai via delhi(mumbai to delhi- through flight no-6E 191 and from Delhi to Mumbai through 6E 129 on 13th Nov-16)

After arriving Mumbai I could not take my luggage as it was missing .I complained at your help desk and was given a complain reciept with...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Barabanki, Uttar Pradesh, 225001

I have a flight 6E 986 from Bangalore to lucknow via new delhi on 13 november 2016 at 5 am from banglore. During collect the boarding pass I have handed over 2 bags for check in. At lucknow when I have received my bags I check the outer pocket of my bag my samsung mobile which was switched off and put in the outer pocket of my bag, not in my bag. Kindly check it and I want claim for my losing mobile.
Pnr no is X8LTHS...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana, 122002

Website: www.goindigo.in

Dear sir / madam,

It is very painful to say that, I missed my flight due to non-support and negligance behaviour of your ground staff.
My flight was from Delhi to Patna on 9 Nov 2016. My flight no. is 6E493, PNR No. is I5U8SY & boarding time was 3:40pm.
I was travelling alone by flight for the first time. I reached Indigo counter to deposit my luggage at 3:05, deposit my luggage & take boarding pass at 3:12 pm....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 122 002

Website: www.goindigo.in

My Parents, (my father, Mr Raghu Gupta, 87 years old and mother, Mrs Mridula Gupta, 72 years old) were travelling from Kolkata to Mumbai via direct flight 6E 326 on Wednesday, 26th October 2016. Since they are both senior citizens, and my 87 year old father needs a wheel chair to commute on flights, we booked a direct flight on Indigo (which costs more money than a hopping flight), so that they could comfortably reach their destination within...

+5 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560066

Website: Indigo

I am Praveen Chakravarthy DG and On 12-Nov-2016, I booked flight to Hyd at 06.40 AM from Bangalore on Indigo 6E 266. I was given tickets etc. I reported at 5.30 AM at the check in . I was given tickets but no hint that I will be late as security check is getting long. I was not even informed that there is final call for the flight at the security check. Finally I show up at the gate at 6.30 AM and the gates are closed. The delay was at the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment