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IndiGo Complaints & Reviews

www.goindigo.in

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Last updated Oct 30, 2024

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Address: Mumbai City, Maharashtra, 700046

Website: www.goindigo.in

I travelled by goindigo flight, PNR number, GE8QRN. while collecting the suitcases, i found that both my suitcase was severely damaged. locks of both the suitcases were broken, trolley was also broken. this was a deliberate act, in an attempt to take out the content. i informed the duty officer at the airport who reluctantly took my complaint. i sent a complaint to indigo also but they have not even acknowledged my e mail. what options do...

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I would like to share a bitter concern that I've experienced from your airport officials in the Boarding gate. This is the 5 th or 6th time I'm using your service but this experience will make me thinking o[censored]sing any other airline next time onwards. I was asked to keep my cabin laggage with main luggage in very unprofessional way that even after reaching the gate. When I refused to accept as my valuable are in it, they note my seat number...

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Address: 380005

Website: www.goindigo.in

I have visited from bombat to ahmedabad dated 12/12/2016 vide flight number 6E 213 time 07:50 in morning from bombay.
I have reached at ahmedabad safly arround 08:50 in morning, I have received my bag from counter number 1 and came to know that may bag was open . Due to late i am leaving for home and at home i have came to know my bluetuth speeker of philips brand was missplaced which is very inmporant for miss and i have seen one...

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Address: Gurgaon, Haryana, 122002

Website: www.goindigo.in

My mother travelled via Indigo Flight 6E719, seat no 27F from Delhi to Visakhaptnam on 12/12/2016. Upon arrival at Visakhapatnam airport, the baggage was delivered very late. Upon checking it's contents, an amount of 4000/- and other jewellery items were stolen. This is highly unethical behavior from the airline. I request you to go through the footages at the airport and do the needful or else I would have to take legal action which will...

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Address: Faridabad, Haryana, 121001

Website: www.goindigo.in

I booked a ticket from indigo on 9th dec. Payment deducted from my account and ticket didn't got booked. I got an automated email with transaction id, amount and below comments :
"in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above."

Now...

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Address: Mathura, Uttar Pradesh, 281121

Website: www.goindigo.in

I was travelling from Bhubaneswar to New Delhi in 6E104 on 11th Dec 2016. My luggage was not available on the luggage belt. On contacting the Indigo desk a PIR report was lodged and i was said that my luggage will reach me. A contact no. is provided but no one is responding to the calls. My baggage tag no is 055860.My TK Ticket Number is SLQ-126. The contact no provided is [protected]. This number is continuously busy and if free then it...

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Address: Jaipur, Rajasthan, 302019

Website: www.goindigo.in

Hi,
I have booked 2 tickets from Ranchi to jaipur pnr is VDSZ6Q, out of which 1 requested for cancellation PNR is ADPTUA.

I got the msg of refund of Rs. 392, however ticket costs rs. 2650 each. How come the policy of refund should be so unfair that you deduct approx 90% of amount as an cancellation charge. this kind of policy force a person to travel anyhow despite of having work and emergency.

I have...

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Address: Surat, Gujarat, 395003

Dear sir,
I have booked my flight from bengaluru to mumbai on 30th nov 2016. The filght sharp travel time was 17:55 & it was supposed land at 19:40 and accordingly i booked my further travel from mumbai to surat by train on time 22:21 departure from borivali on tatkal quota with the price of 1135. So it was enough margin to reach at borivali station from mumbai airport.

But the flight has been delayed a lot & i reached...

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Address: Ernakulam, Kerala, 699559

Website: Indigo. in

Sir, i booked the indigo flight from delhi to kochi on 10.12.2016 vide booking ref rcw2fd. at about 0745 boarding pass issued to me with seat number 12a in flight no 6e-4297 to hyderabad and onward seat number in flight no 6e-3316 to kochi. i deposit one suit case make samsonate in counter before issuing boarding pass. after sitting in flight one indigo staff came to me and quarry that you have any power banking i clearly say no because i...

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Address: New Delhi, Delhi

ME (Nandhini) and my husband (Nikhil) were scheduled to travel by Indigo flight 6E 283 from Delhi to Kolkata on 10/12/16. We were stopped at the boarding gate and I was sent to the cargo on the pretext that there was prohibited article in our luggage. It should be noted that our luggage had already been screened earlier. At the cargo, I was informed that I was carrying a Portable Power bank which was not allowed in the cargo. I was forced...

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Address: 006

I had booked flight for mumbai - Trivandrum for 10th Dec 2016 . My pnr no GD1U3A. Flight no 6E-199. My self Anshu Jain . I reached at the airport on time and after reaching at airport came to know that indigo re-scheduled me without my concent by just sending a text message . When the flight flew from Mumbai then why the hell they didt take me ? Where did I confirmed that I am ok with the re-scheduling of my plan. I just got married and I...

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Address: 560038

This is my second such experience, I had 6E-6313 as my flight on 10/12/16 at 2:30 from Bengaluru to Nagpur. I reached to baggage counter for boarding pass at 1:50.
I know I was 5 mins late for boarding, hence understanding the deposit of luggage would be impossible I asked to have boarding pass without luggagr deposit. I would be kept it on my risk.
Just for 5 mins they didn't let me board nor did they reschedule or refunded...

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Address: Bangalore, Karnataka, 5600021

Website: Goibibo <[email protected]> behalf of Indigo

Date of incident - 9-Dec16 PNR Number D5C82V From Hyderabad to Indore.
I booked Indigo flight ticket from Bangalore to Indore through Goibibo.com
Earlier Booking was Morning flight from Bangalore to Hyderabad and evening 17:45 from Hyderabad to Indore. they have reschedule the flight from morning to 15:45 from Bangalore to Hyderabad, and 17:45 from Hyderabad to Indore.
I board the Bangalore flight which was delayed from...

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Address: Bangalore, Karnataka

My wife and son was travelling to Kolkata from Bengaluru through Indigo airlines on 9 dec 2016(booking ref: CH29GE). They checked in proper time, but reached boarding gate little late compare to boarding time mentioned in the boarding pass but well ahead of the flight departure. They reached boarding gate 6:40 am, flight departure time 6:55am. In stead of one woman travelling with son they denied boarding. Then they charged additional Rs...

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Address: Gurgaon, Haryana, 122002

Dear Sir/ma'am

IndiGo just proved it is the worst airlines with worst customer service ! On our flight (6E 626) on 22nd November from Ahmedabad to Delhi, 3 of our luggages were manhandled by their porters and broken ! We lodged a complaint with their executive at the airport and she gave us a receipt (complaint number: 031) and wrote a phone number (+91 [protected]) at its back assuring that we will get a call within 24 hours....

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Address: 606801

Pnr no - v8yh8c flight from vizag to chennai on 29th dec2016 changed timing to land at 4.40pm. Next fight from chennai to coimbatore take of 5p. M. Pnr vgyzgx - how can my daughter dr. Grce chrisilda catch the flight within 20 mts. I talked twice with your customer care [protected] now from 6- 7.30p. M they are unable to help and they cannot understand simple english - i talked in chennai airport they said it can be changed without charging...

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Address: 110037

Website: [email protected], [email protected], [email protected], [email protected]

I travelled from indigo flight 6e211 from delhi to bhubaneswar on 06-dec-2016 & pnr is igzdmx .But my luggage was missing at bhubaneswar airport there we contact indigo team & then they told send us mail on del.[protected]@goindigo.in & [protected]@goindigo.in . And we will check & ask team to deliver as soon as possible. That time i think it is ok & now even they also cannot do anything at there end.. & left airport. As coming to hotel, i firstly replied...

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Address: Thane, Maharashtra, 400601

I've booked a ticket from Jaipur to Mumbai. And my payment also successful the air fare was debitted from my bank account. But within a few minutes from payment i got a message from indigo airlines that my ticket was cancelled but i didn't cancelled they have automatically cancelled my ticket. If i try to contact indigo customer care no any response. I've spent around 3 hours in indigo customer care but no any response. I've mailed to indigo...

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Address: Ahmedabad, Gujarat, 380028

Website: www.goindigo.in

My name is Rozina Mithani. I have lost my baggage in flight 6E157 of indigo airlines, yesterday when i travelling from delhi to ahmedabad. My booking reference number is H7S83P. yet i haven't received any update on it. it has been almost 12 hours. yet no updates. really frustrated with this. please revert soon.
There is no proper answer from any of the authority as to where my baggage is. in spite of so many calls....

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I've booked a ticket from mumbai to trivandrum. And my payment also successful the air fare was debitted from my bank account. But within a few minutes from payment i got a mail from indigo airlines that my ticket was cancelled but i didn't cancelled they have automatically cancelled my ticket. If i try to contact indigo customer care no any response. I've spent around 150 mins in indigo customer care but no any response. I've mailed to indigo...

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