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3.9
Updated: Mar 29, 2025
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I wanna get my broken frame repaired or replaced...
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didn't, refund my amount in bank... forcing me to use store credit
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Lenskart reviews & complaints page 39

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K
Kudupudi Manoj
Nov 13, 2020
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Delay in order

Address: 12-38-6/3, B C ROAD, GAJUWAKA, BESIDE STREET OF SRINIVASA LODGE

I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]...
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Abhi Wankhade
from Powai, Maharashtra
Nov 13, 2020
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Not Refund - Money debited

Address: Akola

I ordered from lenskart on 20/07/2020 (order id [protected]), with successful payment RS 766.41 through UPI. Transaction ID:[protected].

As per last request I contacted my ICICI bank for dispute, but they are saying transaction is successful and credited to beneficiary account. Lenskart not refunding my amount they cancelled my order.

I am attaching my bank statement and Lenskart order details....
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psbumbra
Nov 7, 2020
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Order not yet received

My name is Pradeep Singh. I placed an order on 30th, Oct, 2020 for Soflens 59 and Soflens Toric contact lenses at Krishna Nagar Delhi Store. My order number is [protected]. I visited the store on 4th, Nov, 2020 to know the status of my order as In my lenskart App, "Order created" was only showing. The store team assured me that we have raised a ticket for the same and said that Order will be delivered by 5th, Nov, 2020.

Then...
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Sagar.vidya
Nov 6, 2020
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First given wrong product..second delay in delivery for the right product..no one answering the lenakart branch number

Address: MALAKPET,HYDERABAD

I have ordered a product..(order no :-[protected], Malalkpet, hyderabad, v.sagar, mobile no :-[protected]). I got a msg to collect the product..after reaching the store they given me
Wrong sight spects..the employee (women) said she will rectify the mistake..within two days she will call to me ..but i didn't get any calls yet..i have been trying to contact the store from the number which is showing on Google..but nobody answering the...
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k susheel Kumar
Nov 3, 2020
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Customer care not pick up phone call

Address: H.no 418 near hero hand showroom, sujanpur road, ANOO CHOWK, HAMIRPUR

Customer care not pick up the phone all and they will not call back after 30 minutes

This is very big problem of lenskart, I think linked doing waste of time and dealing customer properly

i am not happy with service,...
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R
ranjan393
Nov 3, 2020
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Delivery issue-(order no. 1223308515)

Website: www.lenskart.com

Hello Team,

I trusted to lenskart and so I purchase a product from them but the team are making fools to the customers. They marked the product delivered with the name of someone else and I didn't get a single call from courier guy i.e. bluedart for delivery. Then I am unable to understand how can they delivered the product to a person whose name I never heard.

1st day of delivery I mentioned the bluedart team...
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M
Mukesh8448057553
Nov 1, 2020
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Payment successfully done but still payment showing pending

Website: Lenskart

Lenskart — Payment successfully done but still showing pending
SafalRai on Nov 1, 2020
I have ordered 1 eyeglass from lenskart and successfully done the payment through upi worth rs 893.89 but the payment is still showing pending.
Please resolve the issue asap. Please didn't expected such a hassle from lenskart....
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J
Jayesh Somabhai Patel
Nov 1, 2020
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Frame get broken during wearing .

I purchased product before 2.5 month.
It get damaged during wearing .
I returned to store .I discussed with store people regarding warranty .they told mostly you have to pay RS 300.within few minutes after frame given to store
I received mail from insurance that your request received.after few minutes received mail that claim is rejected due to reason vsm.
I want to know why they rejected.
Please look into...
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Krishnanunni B
Oct 31, 2020
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Sending advertisements even after DND

Lenskart is scamming me with lot of advertisements. I have tried their so called DND option but of no use. Their customer service people are the worst and a bunch of incompetent people. I have tried calling them 4-5 times and each time they would either hang up the call or try giving some other set of numbers. Please dont ever buy anything from them or donot at any cost give your contact number to them....
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Manukonda Srinivas Chakravarthy
Oct 30, 2020
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Not Returning Refund

Address: India

Hi Have Returned the glass which was ordered and till today none of the Lense Kart team has sent back money to me.
Every Time we call customer care they say we are processing.
Its really shame on Lenkart for doing such things to customers which has to addressed in public sites....
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K
krish1809
Oct 29, 2020
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Complaint ref #11699184

In Spite of several followup with customer care numbers and email, my request has not been taken care...
further details, pls ref my complaint ref Complaint ref #11699184
and do the needful.
my contact number [protected]...
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Mahesh O A
from Perumbavoor, Kerala
Oct 28, 2020
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Made payment for the order 8 days before and it's still not processed

I made an order from Lenskart on 20th October 2020. The purchase was for Rs. 5332.23

On 23rd one of the executive called me and said that they are going to cancel the order and they will refund the amount which I paid. I asked for the reason and he (executive) said that the order is cancelling because of the high discount which unexpectedly added on that order (very funny. rit?). I said OK and I didn't receive any SMS or email...
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S
simanta2020
Oct 24, 2020
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Utterly unprofessional

Hi,

I got my new specs done at Lenskart Jeevan Bima Nagar, Bangalore store in September 2020. One day accidently the specs slipped on to the ground when I was trying to open my mask and the left side glass developed a crack. When we went for replacement to the store, the store person said it is within warranty and they would request for glass replacement and call us once they get confirmation from the corporate office. We...
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Ajmal Aj
Oct 23, 2020
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Product missing in the lenskart box

On October 20th 2020 I had been to kormangala store and ordered lenskart eye glasses worth Rs.3000/- .On 22nd October I received SMS from bluedart that my product would be delivered but after receiving the package I was shocked I only received the box not the glass however I have raised the complainant and wana dispute it further so that customes don'ts get cheated and my oder number is [protected]...
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AishwaRy MishRa
from Powai, Maharashtra
Oct 22, 2020
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Wrong product given by company

Website: www.lenskart.com

I have ordered a specs in which lenskart executive tells me that please made the payment and I'll arrange the transparent glass in your specs whether transparent glass is not available at website of that specs.Now I received the specs with brown glass.Kindly refund my whole money back in my account....
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M
mmishra90
Oct 22, 2020
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Exchange Product

Address: India

Lenskart | INTR16706

I had ordered a pair of eyeglasses and a pair of sunglasses with my prescription provided on Sept 13, 2020.
They said the sunglasses which I had chosen does not support my prescription and please switch to magnetic clip-on. I did that and chose one magnetic clip-on. The order processed and I received the package on Oct 1, 2020. I was fine with the eyeglasses. However, the sunglasses (magnetic clip-on)...
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Dhirnaa
Oct 19, 2020
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No response regarding refund

I ordered a lens through aqualens application.I didn't receive my product for so long, and when I contacted the customer care they told me that my order was cancelled and they would initiate the refund.but since then I haven't received any updates and my emails went unanswered.I either need my refund or my product.[protected] is my order I'd...
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rrajpal82
Oct 18, 2020
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Not Replacing the product

Address: Nashik

Dear Concern,

This is to bring to notice that product purchased by me under Order ID: [protected] on 12th Jan 2020, from one of Lenskart store from a Mall in Nashik, was supposed to be replaced.

With understanding of situation around I have given them enough leverage to delay until now but now they are not replacing but sending returning amount that too in their store wallet, so that I have purchase product from...
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Ikhtiyarali
from Powai, Maharashtra
Oct 17, 2020
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Scratch in my glass

Address: 74/75 Ramzanpark, Near Vadiwala School, Tandalja, Vadodara Pin - 390012

Scratches in my glass...
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Daniel_Raju
Oct 15, 2020
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Counterfeit product of foreign brand lenses(Rodenstock) sold over the counter by Lenskart

Address: 12/3 Mathura Road, NH2, Sector 27D Faridabad
Website: www.lenskart.com

-DATE OF INCIDENT: 10 OCTOBER
-FULL DESCRIPTION OF INCIDENT
I had purchased a pair of Rodenstock lenses from Lenskart back in February from the Lenskart store in MG Road Pune.

Few months into purchasing it, the glasses fell from my study table onto the carpet 2 feet below. To my utter shock I realised the lenses had chipped at the corners. Anxious about the authenticity of the lenses through this minor mishap,...
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Recent comments

Hi Isha, Apologies for the inconvenience. We have noted your feedback and will ensure a better experience in your future interactions with Lenskart.
Lenskart.com
Hi Ravi, your exchange order has been delivered already. Ref Order ID - 1301627666.
Lenskart.com
Hi Jagdish, please help us with your 10 digit Order ID or reach us at 9999899998 for precise assistance.
Lenskart.com

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