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Lenskart Complaints & Reviews

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3.9
Updated: Mar 29, 2025
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27
I wanna get my broken frame repaired or replaced...
21
didn't, refund my amount in bank... forcing me to use store credit
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Excess amount charged - refund not received
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Lenskart reviews & complaints page 38

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S
SLahiri
from Powai, Maharashtra
Dec 10, 2020
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False promise by your refractionist, Mr Utsav Dutta

Address: 15/1, Danesh Sk Lane, HOWRAH-711109

I, SAUMITRA LAHIRI, a Senior Citizen, got my eye tested from your refractionist, Mr Dutta on 1/12/20, against payment Of 130/-.
On his request I ordered for frame +progressive lens worth 3075/- and paid online.You acknowledged my payment. Mr Utsav told me that my new specs will be delivered by 7th latest.
Today, 10/12/20, I'm yet to receive my specs from you and Mr Dutta is casual now.
Pl donor play with senior citizens...
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S
Samantha Changal
Dec 4, 2020
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Quality and warranty

Address: MANIKONDA 500089

Lenskart products has poor quality Order : # [protected] dated 27 JUNE 2020 lost less than a month lens developed scratches - while contacted they slapped vague warranty details. Wondering how fiber products has corrosion in warranty ?
Order : # [protected] dated 27 June 2020 start using Aug-20 frame handles came out in 2 months. Surprisingly no replacement for this.
Any local shop provide warranty and guaranty effectively, Lenskart...
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M
Mohan ghiri
from Powai, Maharashtra
Dec 3, 2020
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Covid guidelines

Address: Civil lines near dandi swami mandir, Ludhiana

Lenskart employees don't follow covid guidelines testing customer eye without social distancing and don't wear a mask every time in the shop...
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S
Sharukh5531
from Powai, Maharashtra
Dec 3, 2020
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Low Class Quality and Pathetic Service

I has purchased the eyeglass 20/04/2020 order number is [protected]. The quality of the frame is so much bad. Yesterday i was wearing that and suddenly the side of the frame is got brake. The company is just fooling the people and earning the money from customer and provide the pathetic quality and service to the customer. Online portal of this company for for only cheating and fooling the people to showing the bad quality of the eyeglasses....
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A
arvind thakshan
from Powai, Maharashtra
Dec 3, 2020
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1223260483

Not even worth a star . I purchased two glasses . Requested Return for both as the eye test lenskart took was incorrect. They took one glass and refunded the money. The other glass is still with me . There is no response from their team . It is been 35 days . When I call they say will arrange a call from customer care. But no one calls . They send a email every two days . First they said it ll take 3-5 . Then 7-10 . Then asked 48 more hours....
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A
Anivesh Kumar.
from Powai, Maharashtra
Dec 2, 2020
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Discolour

Address: HOUSE NUMBER 96, SECTOR 24/A

My spectacle's frame become fading...
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R
R Raj Ranjan
Dec 1, 2020
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Wrong power

Address: BSF ,SHQ BHILAI

Sir, refer order no.[protected] product is deffective with respect to power for far distance vision. i am unable to see far distance . seems, power of glasses or cylendrical axis is not correct. causing headaches when used. money gone wasted. should have ordered from local optician. Now i have shifted to bhilai from delhi. Can you provide assistance here?...
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N
Nivima
Dec 1, 2020
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I'm getting payment pending even after the amount paid

Address: Chennai

3 days before I paid my amount through phonepe for lenskart .but still getting payment pending in lenskart .
Phonepe clearly said that the amount has reached the merchant, but lenskart is saying there was no amount credited......
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S
Sanju Saju
from Powai, Maharashtra
Nov 30, 2020
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Lenskart was refunded to store credit instead of my bank

The refund amount was made to store credit instead of refunding it to the bank....
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P
ProsenjeetPaul
from Delhi, Delhi
Nov 25, 2020
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Refund not credited for the cancelled order

Address: mumbai

My Order ID: [protected] has been cancelled by the customer support in order to place a fresh order but i have not received the refund in my lenskart wallet or in my bank account where did the money go?

please refund my money asap...
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H
Himani27
from Bhilwara, Rajasthan
Nov 24, 2020
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Spectacles repair

Address: Kotri Road Kota (Raj.)

Worst Service I have ever seen where my mother has to stay outside because of corona period who is aged (59 years) and also have critical operated eye situation, why you have opened the showroom just close it if your seller is not able to respect a women aged above 50. I have visited it 3 times what the hell!!!.
Previous experience is also very bad about purchasing a spectacle from you . No Response No Action . Well done
If...
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A
Akshay Mahanti
from Mumbai, Maharashtra
Nov 24, 2020
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Resolved

Power Sunglasses - Frame Issues

Address: Bangalore.

My name is Akshay Mahanti and my number is +[protected].

I have been using Lenskart services for the last 4 to 5 years and I have never had any problems. The quality has always been top-notch.

Less than 2 years back I got myself a pair of Powered Sun Glasses from Vincent Chase.

I maintain my Glasses very well and am very careful and there has never been any physical damage to the product from...
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G
Gaurav Chandan
from Powai, Maharashtra
Nov 21, 2020
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Resolved

The details provided by the your executive was wrong

She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership...
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N
Nitin Dantrave1234
Nov 19, 2020
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Product pick is done but exchange product or refund option not available

I ordered computer glasses from lenskart on 28 oct . Product delivered on 1 jan 2020
But medium size glasses is not perfect for me then I request to return on 6 nov 2020 . My product pickup is done on 11 nov 2020 .
After 11 nov. Today is 19 nov there is no exchang Or refund option showing in my lenskart account please help me sir
My ordered id - [protected]...
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Tushar Sainger
from Powai, Maharashtra
Nov 17, 2020
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Improper New Eyeglass needs rectification

Address: Flat No. 204 Munda Babu House, Jamuhota, Near CTG Foundation, Keonjhar-758001, Odisha

I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store at Rourkela, Odisha on[protected].

There is a severe issue in the frame especially right side of temple and nose pads (Nose Pad is putting pressure on nose).
Right side of temple is not straight as well. Nose Pads are also not aligned with each other.
Requested please arrange for collection...
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S
Swatigsinghal
Nov 17, 2020
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Frame broken within 3 months. Product id 1230486203

I had bought this specs in aug and they are broken within 3 months. Even after repeated follow ups.. the frame is not yet picked up for repairing. Kindly refund the amount if you cannot take care and provide such poor quality. Really unhappy with all this interaction....
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M
Mundhu
Nov 16, 2020
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Damaged product no one came for exchange pickup

I bought one Vincent chase glass from Lenskart, whwn I opened it it screw came out from frame. When I tried to reinsert the screw the leg is not even matching with frame. Then I contacted Lenskart still now after 17days no one have came for the return pickup. Lenskart people are still saying another 48 hrs 72 hrs and it goes on.
Now I strongly believe no one is going to take the responsibility and why a need of costumer service for...
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I
Ichigo Moita
Nov 14, 2020
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Wrong product received

Order ID: [protected] (Prepaid)

The John Jacobs specs got delivered without any problems.

But the lenses...
Bausch & Lomb
Optima 38
2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.

Where are my LENSES?! Tried multiple times to contact the consumer...
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Nakshatra 123
Nov 14, 2020
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Poor quality spectacle frame

I have bought spectacles from your Bangalore, Anantha Nagar show room and given complaint multiple times regarding the quality issues where I didn't get any solution. There is no value for complaints in lensecart. I am going to consumer court with whatever proof and recorded phone calls I have. Disgusted service...
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Kudupudi Manoj
Nov 13, 2020
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Delay in order

Address: 12-38-6/3, B C ROAD, GAJUWAKA, BESIDE STREET OF SRINIVASA LODGE

I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]...
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Recent comments

and my order id is #1306160910
TE
tejasrpujari

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