Lenskart Complaints & Reviews

On 3rd August I have ordered a Vincent chase blue cut frames and received the product on 7th August but those frames had wrong PD and cylindrical axis error. I tried to adjust to those frames for few days as per their advice but I was having eyestrain and headache. I reordered those frames but this time with correct PD and less power. But on 17th August I received lenses of lower quality with hydrophobic anti-glare instead of blue cut lens....

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Hey.
This is [removed]. I had ordered vincent chase computer eyeglasses with no/zero power lenses. I received it on 23rd of august and on 24th of august, i filed a return because it was giving me a severe headache and the frame was very uncomfortable. The very next day i got a call for pickup that was 25th of august and my glasses were picked with all other things related but still lenskart sent me a mail that my pickup is scheduled...

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Lenskart customer care representative on whatsapp told me that eye check up service is free of cost after placing a full order including frame and lenses. I placed the order and I had to call customer care to schedule a free eye check up. At first they denied so I had to tell them the whole story and told them if they do not schedule free eye checkup I will cancel the order. They later scheduled the free eye check up. My order was placed...

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I had heard a lot abt lenskart but to my surprise, I was cheated by the product I received from the company.
I had ordered my glasses from lenskart in Pune due to the Pandemic it was delivered to my place in perfect condition. I wanted to try the progressive lens from lenskart so placed the order accordingly. After using them as adviced by the optholmologist for 15 days I started having problems with the glasses. So went back to the...

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I applied to return order no 12215386 on 15 july, 2020 and it was picked up on 22nd july. But i got no refund. I gave the eyeglasses to the man who came for pickup but i recieved no message that order has been picked up. I have been calling lenskart custome care since then but they say courier company has made no such pickup because your registered number was unavailable when they called. This is such an absurd thing to say as they have been...

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Address: 8 Second avenue sundar nagar ekkattuthangal chennai 32

The rim less doesnt give a comfortable feeling. Want to have the frame changed...

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Have paid amount 1566.55 rs via google and payment was successful but lenskart .com didn't confirm the order and denied that they didn't get payment . but after confirming my Kotak Mahindra bank and Google pay that amount was credited
into lenskart account . i have shared all receipt/Proof with lenskart but still denying for payment refund .
If I file charge back bank required lenskart statement because it’s an upi payment...

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Had asked for a replacement for Order id # [protected].on June 11 2020. Even after picking up the product, Lenskart has till date not given me a replacement for product. Had raised ticket for same #11136299 for which I was assured to be given a replacement either by sending an email to [protected]@lenskart.com or by calling [protected]. Even after calling customer care and asking them to replace with the product I want they are not processing my...

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Address: Vijayanagar Bangalore

On 16th i have purchased 2 computer class from vijayanagar bangalore outlet.
1) outlet person has given me demo pieces which was kept for showing purpose, i think it is been used by many and many people's. I have asked her i will wait for sometime, please provide me box pieces she said we don't have you have to take this. Dear concern iam paying the money for the glasses and i haven't asked them for free of cost.. Taken 999/- + tax...

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Address: Lenskart Naktala

I want to complain against the store at Naktala. My frame broke on 16th august 7.30 pm that was purchased from lenskart. I stay at Naktala so went there as I cant see without a spectacle and needed immediate repair. The store girl told me to wait outside, as lenskart is allowing only 5 people. I waited for 10mins then she told store will be closed come tomorrow. As if only they are working in pandemic. Im a bank employee, customer service...

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I have purchased the product with the insurance for 1 year, my glass is broken, and while claiming it they are rejecting the order by giving vague reasons.

First reason : we regret to inform that your request to exchange/refund vincent chase eyeglasses of order #[protected] could not be entertained due to reason : exchange rejected required images from back side.

Second reason : we regret to inform that your request...

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Address: 310, ESI COLONY SECTOR-56 NOIDA

I booked appointment and ordered for my wife and son for best frame and fully loaded blue cut lenses-order id [protected], but i received only essentials. I am attaching the order summary as well.

You guys made a gold membership customer cheated as we don’t have any choice left, the guy ordered my requirement is now running to help us out that’s why we have to reach out to the management....

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Bought a glass which has fitting issue hence raised an exchange request and ordered fir a new glass. They didn't arranged the pickup nor delivered the new glass. On doing inquiry from customer care the cancelled the order.
This is a serious offence of consumer rights.
This is a online cheating done by lenskart...

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Address: B-97, FF , SURYA NAGAR

No trained salesmen.. I was cheated... Complain was not adequately heard...

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Hi team,

It has been more than 45 days and my ticket is still open.

I have sent multiple emails on your support group from my from my email id [protected]@gmail.com for the order# [protected] (Email sub : issue related to order #: [protected]) but i have not got any solution for this.

This issue is something related to exchange, i have already sent the product for exchange and it has been delivered...

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Everytime lenskart is taking too much time for refund. I dont know why they are delaying. But it is really disappointing....

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Address: Bangalore

I had already informed the sales representative of lenskart that i am not interested in the gold membership yet i see it billed against my order. Request if you can revert the membership and refund my money.

Please look into the matter so that in future promotional membership are not forcefully provided to customers without their consent....

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Dear team,

With respect to the attached document, i have mailed you ‘n’ number of times with respect to order id #[protected]. Due to poor quality of frame, the coating of the specs started getting removed. I got this particular specs for 3700 rupees and even after your pick up from last two months i have not got any reply neither refund. I dont have spare specs and such poor service from your end has really put me into...

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Sir/Madam,
I had ordered for two pair of lenses having order no 17365272 dated 06 Jul 2020 from MP Nagar Zone 2, Near Raymond Showroom lane, KRK Electricals and Electronics, but only Item ID 34742436 has been received today and item ID 34742432 is not received yet. When spoke with their representative on lenskart support, they told that the lenses that were made for the aforesaid order ID were defective and were received on 14 Jul...

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I ordered an eyeglass in February. Unknowingly, by some manual slight force a side of my eyeglass got damaged. I contacted the store, I clearly mentioned them the reason of damage and they told me that if the damage is repairable they will do so or else they would exchange it. I was out of station foe studies so they told me to visit the store later. I called them 15 days before and they told me that because of the lockdown repairing is not...

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Lenskart Complaints & Reviews

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Refund awaiting

pickup and refund

The person who came demanded money and denied eye check up.

Incorrect powers of the lens and no action about the mistake done by the store.

Return order picked up but no refund

Glasses which we ordered most recently 1222073982

Not refunding payment

Order id # 1220922095

Unsatisfied product

Unprofessional behaviour

vincent chase eyeglasses - exchange/order id 1219312145

lenskart services - complete cheating made by company in lock down situation - order id 1221968222

online cheating by lenskart

Unusable frame

exchange of the product

Refund related issue

Forceful billing of promotional products

no refund or exchange even after providing poor quality frames and after 2 months from pick up via lenskart delivery guy.

Lenses not received more than 14 days gone past

Damaged eyeglasses within a use of a month

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Lenskart Complaints & Reviews

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Lenskart reviews & complaints page 41

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