Submit a Complaint
Claimed

Lenskart Complaints & Reviews

www.lenskart.com
3.9
Updated: Mar 29, 2025
Complaints 1660
Resolved
1209
Unresolved
451
Amazing! 🤩 It’s great to see how Lenskart is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Lenskart’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Lenskart

Having problems with Lenskart?

File a complaint and get it resolved by Lenskart customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Other
Lenskart

Recently resolved complaints

View all complaints

Most useful reviews

27
I wanna get my broken frame repaired or replaced...
21
didn't, refund my amount in bank... forcing me to use store credit
11
Insurance Claim

Featured stories

Excess amount charged - refund not received
Poor product Vincent Chase lenses
Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints page 40

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shabad Mehta
from Kishni, Uttar Pradesh
Oct 14, 2020
Report
Copy

Different pricing at different platforms for same product

Dear Team

I bought a sunglasses from lenskart Lajpat Nagar store on 02/10/2020 for 4130/- rs (Bill attached ) . Also when I asked for the price the sales person told me 2500/- but billed me for 4130/-
When I asked why the difference she quoted sir by mistake I said 2500/-
I ignored it and paid 4130/-
Yesterday I saw this ad of the same sunglasses for 1700/- on john jacobs page(screenshot attached) ....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
hemant.kejriwal
from Mumbai, Maharashtra
Oct 12, 2020
Report
Copy

Poor quality of frame

Website: www.lenskart.com

I had ordered sunglasses on 15/09/2019 and used it for 6 months. After march 2020 as we all know due to covid we were not able to go out, i did not use the frame and never checked on it. I opened the box on 10/10/2020 and saw the frame covered with rust. The frame for which i paid rs 8000 aprox of jhon jacobs. On raising complaint i am told that your 1 year waranty is over. Rusting can never happen due to mishandling also out of 12 months...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Karthi@karthick
Oct 11, 2020
Report
Copy

Frameless glass repair damaged lens

Address: Lenskart-perumbakkam,lenskart-ECR

I'm karthick I have purchased pair of glasses one is black half rim and another is gun metal navy blue white rimless in perumbakkam, Chennai. Firstly I have received the half frame one after one and a half week after ordering.Then the rimless one received in end of January after somuch complaints on delay from store and got from another branch they delivered me at the office. The product is delayed more than 1 month it is ok but the fittings...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vaasbathula26
Oct 11, 2020
Report
Copy

Opened and damaged product received

Address: Faridabad, Delhi NCR, India

I ordered lenses on lenskart
order id [protected].
i recived on oct 9 fully opened package and also lenses boxes dameged ¹ pair missing and i try to return there is no option available, i contacted 2 times customer care support, they said return requested but there are not confirmed my request. i want my refund. immediately....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishnu T Nair
Oct 6, 2020
Report
Copy

Frame complaint

Address: Radhakrishnan nair, ramanika, padinjattinkara, kottarakara, kollam, kerala, m@ 9447223255

Frame complaint...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
neesha singh
Oct 3, 2020
Resolved
Report
Copy
Resolved

Prescription eye glasses

I purchase ray ban frames with prescription lenses from lenskart dum dum road kolkata in Jul 2020. In the month of Aug 2020 i had problems with the frame and the same was deposited back with Lenskart dum dum on 26 Aug 2020. Since then I have been seeking update from the shop but no update is forthcoming so it's been more than month and half that I am without my prescription glasses. Please resolve my issues at the earliest....
Helpful
Found this helpful?
3 Comments
Report
Copy
S
SafalRai
Sep 27, 2020
Resolved
Report
Copy
Resolved

Payment successfully done but still showing pending

I have ordered 2 spectacles from lenskart on 24th september 2020 and successfully done the payment through upi worth rs 2183 but the payment is still showing pending and they haven't taken any action.
It is the 4th day and still they haven't refunded my money back or have changed the status to paid
Now they are trying to ignore it by not replying back and neither i am able to get in contact with them as there lines always gets...
Helpful
6 other people found this review helpful
6 found this helpful
1 Comment
Report
Copy
G
gauavnarula78
Sep 26, 2020
Resolved
Report
Copy
Resolved

Refund against return

Address: Faridabad

I purchased powered sun glasses vide order number 60080135 for which i innitited return request as er policy of the company. To my surprise till date no refund has been issued though the product has been collected by courier company on 16th spe which isduly updated on lenskart website. Whenever i try to get in tiuch with lenskart they ask for 48 hrs more to enquire. It hs been harassment that they have taken the product lso back and now not...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
anchal dinodia
Sep 22, 2020
Resolved
Report
Copy
Resolved

Low quality product given

We have bought one pair of specs in the month of June.. Not even wore for one month and suddenly it broke automatically without any fall... sales guy is saying it is not in warranty...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Pranavmok
Sep 19, 2020
Resolved
Report
Copy
Resolved

Amount not refunded till now

Website: Lenskart.com

I had ordered (Ref. [protected]) a pair of eyeglass on 22nd of august, when i came to know i had ordered wrong frame size. I immediately contacted the customer care and asked to cancel which was done at the moment. Now i was told that i will receive the amount within 7-10 working days but i did not. I called and mailed them several times despite them telling me that my issue will be resolved soon but to all in vain. After several attempts...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vijay Karli
Sep 18, 2020
Resolved
Report
Copy
Resolved

Unprofessional ophthalmologist costed me

Address: uppal branch

This is my order no [protected]
1st of all eye testing was done by ur staff and recommended progressive lens, i had problems with progressive lens, unable to adjust to my eyes.
So i went to my regular eye specialist, said no progressive lens was required, inorder to increase their billing amount they suggested for progressive lens, ... this clearly mentions the unprofessional ethics o[censored]r stores doctor, for which i paid price...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aayush Biyani
from Kolkata, West Bengal
Sep 17, 2020
Resolved
Report
Copy
Resolved

lenskart store employees behaviour

I aayush bihani is a gold member of lenskart. And recently i bought 2 eyeglasses from lenskart (Order no.[protected]) after getting an eye test service at home from lenskart on 4/9/2020. (Picture enclosed)

And when i started wearing the eyeglasses with his provided powers bought from lenskart. It gave me a lot of headache, eye strain and also caused dizziness. And i decided to see an optician again as such things never happened...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Sriram Sunkara
Sep 12, 2020
Resolved
Report
Copy
Resolved

Not answering the customer call

I have tried multiple times and no one is answering the call. They are lifting the phone and keeping the receiver aside.
Branch - vijayawada...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sahil2201
Sep 9, 2020
Report
Copy

keep delaying the order

Address: Ambience Mall, Gurgaon
Website: www.lenskart.com

I order from lenskart ambience mall gurgaon on 2 september, 2020. The store executive says it will take 4 days. After 4 days he told me a week. Now after a week, he again told me 3-4 more days. My order is of 14000. I need compensation as it is not acceptable for the customer....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vijayaprakash kancharla
Sep 9, 2020
Report
Copy

cancel my order and refund my money

Sir,
I am order for thin blu smart phone lens (Frame+lens=3500rs
Package)
Double vision/axis bifocal lens with two frames
1) vc e11889-c3 eye glass, matte black, half rime
2) vc e10485 eye glass, black, half rime
Lens required features
Blocks blu light, 1.6index thinnest for double side anti glare, smashed&scratch, water& dust repellant, uv420- protection required lens for above two frames....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Krishnakanth Bhor
Sep 8, 2020
Resolved
Report
Copy
Resolved

Neither correct spect given nor refund

Address: 2/36,Kashinath DHURVE chawl Bhatwadi Ghatkopar West Mumbai-400 084
Website: kkbhor271@gmail.com

We are taken online spect from your representative mr. Sandip dube on 11th feb 2020. Wrong delivery given at the end of march 2020. Thereafter receipt given after two months after lockdown he has changed the same at that time he has given wrong spect. While enquire with your shop at r city mall there was a remarks “refund given “ there after enquiry with mr dubey he has refused to given refunds also collected spect from us. Also suggested...
Helpful
Found this helpful?
1 Comment
Report
Copy
I
iamsumit97
Sep 5, 2020
Resolved
Report
Copy
Resolved

Behaviour of staffs and safety issues

Address: Kalimati Road, Sakchi, Jamshedpur, Jharkhand 831001

We were not treated properly...plus they didn't bother to provide us with sanitizer and check the temperature. They were very rude and told us to complaint with a careless attitude. As a sincere customer I would like an action towards this or I'm going to end my relation with lenskart forever.

Address:
Lenskart, Kalimati Road, Sakchi, Jamshedpur, Jharkhand 831001...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
KarthikSiddu
Sep 3, 2020
Resolved
Report
Copy
Resolved

Specs Insurance claim rejected because of fault of lenskart store employees or their courier partner

On Feb 2020, I ordered a pair of spectacles from lenskart store with insurance which i paid extra 99rs, 4 days later the products arrived at the store and a employee called me and said that one spectacles is damaged due to shipping mishandling and that they will replace it and told me to collect 1 specs. After 4 days the replacement was received. 6 months later due to low quality of materials, my one spectacle broke on little accidental pressure...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Animesh43061078
Sep 1, 2020
Resolved
Report
Copy
Resolved

Merchant declining the receipt of payment.

Please note that we made the following purchase from Lenskart (John Jacobs powered sunglasses):

Transaction ID: [protected]_31120885
Amount: 5901.18
Date:[protected]:25:58
Phone Number: [protected]

Lenskart is constantly denying that the payment has not been cleared. However, the bank (SBI) has sent us a statement that they have cleared the payment below (see bank message attached). Please...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pratiksha Kotian
Aug 28, 2020
Resolved
Report
Copy
Resolved

recent order placed at lenskart overcharged at b1g1

Address: Lenskart Thakur Village Mumbai

I think I have been Overcharged for my recent order at Lenskart. I have purchased a John Jacobs blue cut power glasses on B1G1 gold membership. I received one of the piece from the order today. It says the final price of the product happens to be 2800 INR. Now since you offer B1G1, if this single piece is for 2800, and I should be getting the other one free, why am I made to pay separately for the second piece. I am highly unsatisfied for...
Helpful
Found this helpful?
1 Comment
Report
Copy

Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

Related businesses

South Bihar Power Distribution Company [SBPDCL]
1
(665)
My Recharge
1
(114)
mCent
1
(404)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR