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Lenskart Complaints & Reviews

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Updated: Mar 29, 2025
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I wanna get my broken frame repaired or replaced...
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Lenskart reviews & complaints page 42

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A
Ashirwad .Kumar
Jul 19, 2020
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Not received right product even after one month around

Address: Pipra, Parsa Bazar, Patna - 804453

I had placed a order on 21st june and received a deffected product. After making a number of complain, product have been pocked up on 12 july. Even after picking up the product, on your app, you have not updated the same and even after generating tickets and riasing multiple complain no one is reponding with a solution and just writing that they are working on this.

Now major problem is i am facing pain and not able to see...
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G
gsircar66
from Mumbai, Maharashtra
Jul 18, 2020
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Not refunded my money and legal expense

Address: Lenskart

Despite sending legal notice for refunding my money alongwith my legal expense and compensation for not delivering our spectacles after delivery date, this company neither refunding my money nor answering to me. I have been harassed by this company for the past four months....
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M
ManishSahay
Jul 14, 2020
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Specs Lenses

I need the bifocal lenses but the option is not there.

Infact I placed an order without knowing the differences between them since the option is not listed there.

I placed an order and after a day got a call from customer care that the lens power needs bifocal lenses...
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M
Madiha Fathima
from Belgaum, Karnataka
Jul 8, 2020
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Eye glass

I ordered a pair of eye glasses, 1 i kept with me, one more eye glass quality was so bad so i sent it back by raising exchange product request, they took back the glass from me, it been 4 months i havent got replacement product, am just done with writing mails, calling them its, am not able to place replacement order with their application and they are not placing any order behalf of me. I just want a replacement of product....
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H
Hitesh110
Jul 7, 2020
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pathetic service and behavior of your executive of gandhidham store

Address: Gandhidham

Sir,
Order no 17381368
Item id 34776520
Today we visited your gandhidham store and purchased 2 frames and and glasses, after payment we forgot that we had a offer coupon so we called and said them to avail but the behavior of mr. Amit morya was unexpected and very rude he was making us count of the time he attended us, and that to very rudely.
Even if he was not able to avail coupon he should not behave how he...
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A
abhaycharm14@gmail.com
Jul 5, 2020
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5/07/2020

Address: SHOP NO 11 BESIDES JOCKEY SHOWROOM PRADEEP PLAZA GANGA PLATINO EAST WING V BLDG NEAR EON IT PARK.

Visited lenskart at kharadi outlet which is in pradeep plaza with my mother. I am the regular customer and i got good service that is the reason i took my mother to the store. After selecting the frame we were waiting for for eye-test as there was a power cut we waited almost 1 hr at the store that's totally fine.

After an hour when power comes one executive take us for the eye check up, and suddenly another executive name...
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Deepiraj
Jul 3, 2020
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i made payment they did not confirm my order as well as they are not refunding

Address: Banglore -560035

I tried reaching them but there is no proper response from customer care as well as store people to whom i made payment i have the transaction id as well the payment request message from lenskart...
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Soumya Ranjan Pattanaik
Jul 3, 2020
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My lens is missing from the box

I ordered the lenskart air blu lens product on 03 july 2020. When i opened the product i found the item missing in the box which i received. The packet in which i have got was sealed. But lens box that was sent by lenskart was empty. I was not expecting this from lenskart. Please guys i want my order to return please refund me the money asap. Unexpected thing happened first time with me on lenskart.com....
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B
BibinBGR
Jul 2, 2020
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Lens specifications

I ordered a spectacle on 24/6/20 that arrived at 1/7/20. The specifications of the lens was given but the delivered product was defective. Instead of cylindrical l -1. 5 and r -1. 75, it is spherical.
I have tried both email and phone options to contact lenskart, but no answer.
I want quick resolution of this problem as i don't have a spare glass at the moment....
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A
Aakarsh Wadhawan
Jul 2, 2020
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order no.- 1221323200

Address: Faridabad

My power is not available & they are not refunding me the amt. As well pending since 24th jun’20....
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B
bjdave
Jul 1, 2020
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The glasses are not made to order

Address: Lenskart Corporate Office Address: Lenskart.com, D 12/ 2, Okhla Industrial Area, Phase – II, New Delhi, 110020.

The spectacles were ordered on 8/5/2020 and order id no: [protected] and product id no.136816 the power of the spectacles was also sent. The spectacles are not made as per the power sent. Which makes it difficult for me to see....
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N
Nitika Mahajan Chopra
Jun 27, 2020
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spex, eyewear

I ordered two spex for my son from amritsar store on jan 13, 2020

But im very much disappointed from leskart both the spex's got scratches n one frame is broken.. Now how he will study or see.. Tears in eyes never shop again from lenskart worst services...
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R
Raj Sarraf
Jun 23, 2020
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Damage Lens of my specs while tightening

Address: 802 Wellington CHS, Hiranandani Estate, Off GB Road, Thane (West) - 400607

Today afternoon i visited lensekart store at patlipada near hiranandani estate, thane west to buy a reading spec for my daughter. While i was looking at the right frame, i requested the salesmen asfaq and unish to tighten my existing spec, he verified my details in the system and agreed to do so.

After 10-15 minutes he returned my spec and i was shocked to see that layer on the lens has got damaged because of heat he applied...
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V
veer new
Jun 20, 2020
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No response regarding replacement for under warranty specs

Hi team,

I had purchased lenskart specs from lenskart store in bomanhalli bangalore.

There was a problem in spec in one side stick so i went to the store last week to fix it.
Store people asked me to wait for 2-3 days to get a replacement confirmation.

Its very unfortunate that i haven't for any information regarding that yet.
Please reply me regarding this...
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A
Akash_naranag
Jun 17, 2020
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Specs not delivered and height of miscommunication

I ordered the spectacles on 10th june and got the confirmation that it will be delivered on 15th june.
After waiting for the product, i made a call on 16th june. Then i got to know that my order has been cancelled due to payment issue. There was no communication made to me about the payment issue prior. I checked with my bank and there was no issue with my payment. Next day i get a call from customer care and they are saying that there...
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V
Venkat Tumpala
Jun 16, 2020
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product not delivered and no proper response

Ordered lens of john jacobs black silver full rim aviator john jacobs supreme steel jj e11545 - c1 eyeglasses worth rs. 3360. I was told by the store representative that my item will be delivered by 12th june 2020. Today is 16th june 2020 and i have not still received my package. I neither heard anything from lenskart nor from the courier partner 'ecom express'.

Store representatives are also not having any idea on the package...
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A
Arun Gaonkar
Jun 15, 2020
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it's power is either incorrect or the glasses are not proper

I have ordered a bifocal eyeglass. It's power is either incorrect or the glasses are not proper. I am having an issue which reading....
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T
thayimukunda
Jun 14, 2020
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eyewear - optician technician mishandling

I was referred to the lenskart service centre at murugeshpalya on old airport road bangalore to tighten the frame of the specs bought from lenskart. While fitting, the technician had broken the lense.

After checking with his higher ups he said he would get similar lenses and provide me replacement at 50 % of the cost within 15 days.

His commitment is mentioned in the customer service form no 28735 dated 01/06/20.br...
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Vaibhav Asabe
Jun 13, 2020
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bad service from your shop from kolhapur rajarampuri lenskart

Address: KOLHAPUR

I was purchase of two lenskart frame and glass one products color problem i was go to shop ans they says we are claim to company and tell your after 04 days. Then four days they are calling to me and says your claim approve and you will come and change your products. Now today i am going now but she says come after against 04 days i was check in my stock and only fram change you coze only color problems of your frame so west of my time money...
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G
gsircar66
from Mumbai, Maharashtra
Jun 11, 2020
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Unethical behaviour

Website: www.lenskart.com

This particular company has been harassing me for the last three months by not refunding my legal expense (For sending them a legal notice during the lockdown period) along with my fully paid amount of rs 4628 along with compensation for not delivering the spectacles. I had ordered my spectacles to himalaya optical on 27/5/2020 and received the specs within 6 days....
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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

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