Pepperfry Complaints & Reviews

I was supposed to receive a refund with 10-17 days but it has been over 30 days I have still not received a refund. Every time I send a mail to customer support I receive a mail saying that they will contact me within 24-48 hours. However, I never received a single call from their side....

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Address: rudra tower varanasi

This is the worst product i have got online. the bed is imbalance shaking, and no durability or strength of bed the ply wood upper or lower side is as such if you will stand on bed it will break. even i[censored] r of 60 kg .Hence cant be used and is defective to be called as bed...

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I have a few grievances with the customer service provided by pepperfry.

Background-

One leg of solid wood chair is ruptured only while sitting (normal expected use). It has been only 6 months from purchase.

1. Wood quality - I had asked multiple times while buying the product what is the wood quality. Pepperfry always had only one answer - Solid wood. Never it was mentioned that the legs pf...

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Address: 49,Suyog99 Bunglows,Near Keyur park, OPP. RP Vasani school,Nikol-Naroda Road,Ahmedabad-382330

Based on my order[protected], Mattress shipped and delivered but it is observed defective so may i know what is charge for return or no one given answer for such concern so pls help and support,
Mattress received and 11th Feb 22 and same day concern observed...

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Address: Basavanagudi

I purchased Queen Upholstery Bed online from Pepperfry and it was delivered on time. First of all delivery person wanted to unhold items to take back Carton box to sell for himself. When he opened I saw it and said it seems cannot bear 2 people weight and he agreed as well. I decided to return the item and placed Request on the same day. People refused to pick saying let Technical person review then we will take. So I allowed for evaluation...

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Address: Bengaluru

We booked a 4 seater dining set on 26th Jan 2022 from Whitefield pepperfry studio which got delivered on 29th Jan 2022. The product arrived damaged where 2 chairs were in broken condition. The whole set was immediately returned . Since that day I have been following up for REFUND for that item. The customer support manager called and told immediately refund will be processed . It has been 2 weeks now and neither there any acknowledgement...

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I am here to share my concern about 2 orders (I feel soo stupid that after my first experience, I still maee another order)
First one has this story where the order got rescheduled 3 times and eventually i was made to cancel it.
Let me share more details with you about first order
1. I received multiple msg on 8th Jan that the order will be delivered on 9th
2. Suddenly there was no response and after multiple...

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Address: Mumbai

World's worst customer centric Team,

My order number:[protected]

It's been more than a month to this order and I've not received my table and neither have I got any resolution from you irresponsible bunch of people. I've been initiating multiple chats, giving missed calls, writing emails but in vain. I can't even cancel the order and get refund as the option has been disabled by you guys....

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Address: Gurgaon

Pathetic service, item in limbo.. No call from warehouse team...

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Address: Gurgaon Warehouse

First time ordered an item from Pepperfry. I made an effort to call their support and confirm availability one day prior but even then they rescheduled the delivery without calling to confirm.

Pathetic service. Also they ask to give missed calls and their support team pretends to call then cuts the call immediately.

Great service Pepperfry...

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I had ordered an 3 seater sofa on 18.Dec2 2021, for my father, which was supposed to be delivered before Sankranti of January 2022, but it was not delivered.

Meanwhile my father passed away on 20th Jan 2022 . The item was not yet delivered . I need a refund of the amount against my order

Order Id :[protected], Price 15002...

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Address: Bengaluru

We have ordered a product which is too lengthier than its appearance in the image.
Product was 1.5 seater width but it is more than that currently. Although we have requested for return, executive was rude to accept the complaint and acknowledge.
We have ordered on Jan 23rd and it has been delivered on Feb 5th, we denied to assemble as its too big....

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Address: Mumbai

I order one Shine 3 Door Wardrobe in Gloss Finish by A Globia Creations with order number[protected] on 23rd December 2021 and the product got delivered by on 2nd February 2022 almost after one & half month.

Today 3.2.22 carpenter came to assemble the product and found that one part is missing. One piece of Panal C is missing instead two pieces of Panel D is their. So they could not assemble the product today.refer to the attached...

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I bought chair with SKU ID FN1879655-S-WH35499 from pepperfry on 27th Jan 2021.
Product i received was defect and broken, hence raised return request through pepperfry mobile app.
Its been more than a week and no pick up has been scheduled. There have been sveral emails written from my end and sent to pepperfry support team but so far no response.

I need to this companh to return full amount and pick this defective...

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Address: indiranagar

Product name-Bubble study table with shelf
Ordered date-15 Jan 2022
Promised delivery date-23 Jan 2022, 30 Jan 2022, 2 Feb 2022, 4 Feb 2022
Current status- Product not delivered

I ordered a table on 15 Jan 2020, It was supposed to be delivered by 23January 2022.To my surprise customer care informed me that the item is defective and they are looking for replacement.
After calling multiple times, they...

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On 17 Jan I bought Iron 7 Running Horse Wall Art With LED In Yellow By The Sk Creative Arts, order no.[protected]Cost:
Rs 4051) which shipped on 19 Jan and delivery date as 29 Jan.
Today is 2 Feb and I haven't received my product yet neither customer service receiving call or answering to my mail or chat. Post 19 Jan there is no status update. Every single day I receive message from delivery partner ecomexpress that "it will...

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I have ordered Iron 7 Running Horse Wall Art With LED In Yellow by The SK Creative Art (order no.[protected] on Jan 17, 2022. Shipping scheduled for 19 Jan 2022 and Delivery was on 29 Jan, 2022. I have not received the product till today (1 Feb, 2022) and there is no status update post 19 Jan, So I don't know if at all it has been shipped. I have been contacting customer service over 24*7 he chat, calling directly, giving missed call to call...

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Address: Ghaziabad, Uttar Pradesh

I placed an order with Pepperfry App on 30th Jan 2022. Amount of Rs.6010 was paid from my PayTM wallet. The Pepperfry App shows that payment has failed and hence order cancelled. As per PayTM this transaction is successfully completed and amount forwarded to the merchant. Unfortunate part is that Pepperfry customer services is not at all courteous and is not helping in tracing the payment made which might have hit their suspense account....

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Order 1 : Should have been delivered on 29 July
Order ID-SKU ID :[protected]FN1875689-S-PM36608
Order Date: 09 January 2022

Order 2 : should have been delivered on 1 feb
Order ID-SKU ID :[protected]FN1760549-P-WH5046
Order Date: 24 January 2022

The company has been delaying orders without any intimation. when order 1 was delayed, I called to check as I had stayed home to receive the...

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Hi,

Delivery date - January 8, 2022
Order no.[protected]
Product - Bajaj Food Factory FX 11 Food Processor 600 watt
Name of customer - Aneri Chandura
Email id - [protected]@gmail.com

I had purchased this product from Pepperfry and return request was raised within 2 days (Pepperfry claims easy returns for this product) but still product was pickedup after almost 10 days i.e. On January...

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Pepperfry Complaints & Reviews

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It has been more than 30 days but refund not received

Furniture eiko bed order no 307868090

Envy 4 seater dining table of neelkamal

Mattress Dual comfort HD

Refusal for Return for Queen BED which has 7 days Return Policy

Refund not issued

No product delivery on first order. false promises given to make me order again and still no delivery

My table order delivery has been pending for more than a month

No confirmation call Rescheduled delivery without confirming with the customer

Rescheduled delivery without confirming with the customer

Refund of Money against order

Return Request

Incomplete product delivery after 1.5 month and now delaying huge to provide missing part

Defective piece and return pick up is not being scheduled.

Product not delivered in 20 days

Product not received and customer service stopped responding

Product not received and customer satisfaction stopped responding

Payment successful but Order Cancelled

No intimation of delayed delivery of products

Bajaj FX11 Food Processor

Pepperfry Complaints & Reviews

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Recently resolved complaints

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Pepperfry reviews & complaints page 12

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