Claimed

Pepperfry Complaints & Reviews

www.pepperfry.com

2.7

Updated: Aug 20, 2024

Complaints 1624

Resolved

826

Unresolved

798

Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Pepperfry

Having problems with Pepperfry?

File a complaint and get it resolved by Pepperfry customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Pepperfry

Recently resolved complaints

View all complaints

Received only half of the expected products.

Furniture under warranty not being covered because merchant declined

Return and refund thereon

Most useful reviews

dismantling and reassembling of bed

Cheat and fraudulent website

Carpenter not arrived to assemble the furniture

Featured stories

Defective recliner under warranty is not replaced as vendor is denying

Wrong damaged product delivered - Order no. 308983596

Not Updating my product status and no reply for Mail from Pepperfry Team.

Pepperfry reviews & complaints page 70

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

My order No. is[protected]. I ordered this product on 21/09 and it was delivered on 30/09. This product has some defects and some mismatch in the specifications. I tried to contact pepperfry and the seller, but they even not tried to resolve the issue. Follow up of the customer care and seller was not satisfactory. Finally I decided to return this product on 11/10. The return policy of pepperfry is good but they are not following it. I have...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra

Website: Pepperfry

I ordered a dining table from pepperfry on 17 th August. The delivery date promised was 27 th August. After seeing the online status I started following up from 22 nd August. The customer service team had no updates or clue on the whereabouts of the table. This story went on and on and on, i asked for escalation. Never got a call back from the manager. About Three weeks ago i get a call saying that the product is damaged and they are refunding...

Helpful

Found this helpful?

Write a comment

Address: 831011

Website: www.pepperfry.com

I had Placed multiple orders in www.pepperfry.com on 29/09/2015. The product I ordered through COD i.e., "Wall Stickers Pinks Birds and Flowers" reached in time and was good. But the products I ordered through prepayment using my debit card were not good and some of the products has not been delivered yet. The total number of prepayment ordered products is 7 and is a Total amount of Rs. 5016 except the COD order amounting Rs.355....

Helpful

Found this helpful?

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.pepperfry.com

I had placed an order for SINGLE SEATER DURIAN SOFA, quantity 02 and paid a sum of Rs 45. 402/- in advance via Internet Banking. The date of delivery for the same was 07th Oct 15. Even after making repeated complaints through e mails, there has been no reply from the side of the company. I will be forced to file litigation in the Consumer Forum if the company does not compensate soon for the mental & economical harassment that i am facing...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400062

Website: www.pepperfry.com

I wanted to return the sofa purchased online portal on 09/10/2015 by order no.[protected] and did not like the product. so i put request for return of the purchase.

As per their return policy they were to pick up within 24-48 hours of request placed with them. Today is 15th October 2015 but nothing is happened till date. i am calling them twice in a day and got the reply that some will call you within 4 hours but for them four...

Helpful

Found this helpful?

Write a comment

Address: Nellore, Andhra Pradesh, 524004

Website: pepperfry

I have ordered an AC Blanket from pepperfry on 16th august for which i prepaid the amount, i didn't receive any information about shipment further on calling customer service they said item is not delivered, refund it, but i didn't get the refund, on 3rd october emailed a complaint to customer service for that i received answer it will be resolved in 24 hours, but not done so far.my order id is Order #[protected]. Pepperfry Support"...

Helpful

Found this helpful?

Website: pepperfry.com

Its been like 20 days from the day I asked for cancellation. I never received any product and need urgent refund. Once I cancel means I need a refund ASAP. Its very annoying situation that the customer support team or pepperfry team is not bothered about the customer even though I repeatedly asked for. Order No.[protected]...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

I ordered 6 bedsheets. 4single and 2 double but I got 5 single and 1 double. On the outer cover it was written double bedsheet and i even paid the price of the double bedsheet but when I opened it, it turned out to be a single bedsheet. I tried contacting pepper fry but it seems useless...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: www.pepperfry.com

I ordered a product from Pepper fry last month. On surfing through the website of the Vendor for other similar products I found out that the same product was available for a much lesser value at the Vendors own website. On calling Pepperfry they verified and confirmed my claim. They also said that the additional charge would be refunded to my account but that has so far turned out to be a false promise. Every time I contact them for the status,...

Helpful

Found this helpful?

Write a comment

Website: Pepperfry

I received a bed from Pepperfry in March 2015 for Rs 14000/-(fourteen thousand rupees) . ORDER #[protected]. It broke in September .I mailed Pepperfry on 20 Sep requesting to get it repaired with photos which demonstrated the poor quality of the material . They called back reading out terms and conditions of the sale and that they were not responsible for the quality .They told me to get it repaired from a local carpenter . Shoumo Mukherjee...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

Website: pepperfry.com

I was promised that the product can be returned if I am not satisfied with the product or if doesnt match my need and also received an email which states the same. Once I recieved the product I realized that the mattress doesnt fit the Cot which was purchased from the seller Pepperfry. Now I am being told that this product does not come under the returnable product list and they cannot accept the return and also the right size of mattress...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: www.pepperfry.com/

Order Number:[protected]. My complaint number is : 00981143. The order is for 2 sets of Mariana Teak Wood Sofa Set in Fresh Walnut Finish. (3 seater + 1 seater + 1 seater) On 29th Sept, 1 seater sofa chair was missing in the part of the delivery. I was informed that it would be delivered in two days. On the delivery challan, I have mentioned that 1 seater chair has not been provided. I was given the number of Sandeep - Mobile number [protected]...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra

Website: pepperfry.com

Online ordered Dining table, full payment made online, expected delivery date was 28 sept, 2015, its 3rd October till today it has not been delivered. Following up continuously every day they are doing false commitments. What should I do now....

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: pepperfry.com

Sir, I have ordered dining table online to pepeerfry. My order no is[protected] ordered on 13 Sept 2015. Expected delivery date was 28 Sept 2015. Today its 3rd October till today I have not received the delivery of the item. I am continuously follow up with company written mails, everyday they give one or other delivery date. What should I do in this case.Will it help approaching consumer forum. Thanks for your support. S....

Helpful

Found this helpful?

Write a comment

I placed order for auto ignition cook top. They agreed delivery in one week, but delivered after 3 weeks. I ordered auto but they delivered manual. I asked for refund. one week passed for image to prove delivered is not auto. now it is 2 months and for every mail from my side they will reply as concerned official will contact you. On line business like these people are keeping public money on various reasons and there is no action from...

Helpful

Found this helpful?

Write a comment

Address: Mohali, Punjab

Beware.. pepperfry used to be a good site to buy stuff i brought 2, 3 times from it but this time when i placed a order for a hand blender on 7-9-15 and paid by net banking order no.[protected]. on 20-9-15 i received a parcel from peppery which had 2 pillows in it and a bill having someone elses name and address and on the outside of the box my name address was printed.. i called the customer care and they asked me to send an email to pepperfry...

Helpful

Found this helpful?

Write a comment

Website: www.pepperfry.com

I purchased “Go Hooked Make A Wish Sky Lantern” “Status Bed Side Taba Runner Red” and three nos of “Prego Amphio 290 Ml Glasses - 6 Pcs Set ” from prpperfry under order no. Order No.[protected], Order No.[protected] and Order No.[protected] respectively. All these orders were placed between 14 to 16th Aug. Till 19th sept when I did not get products, Checked with tracking history. For 2 out of 3 products, it was showing “Tracking...

Helpful

Found this helpful?

Address: Pune, Maharashtra

Website: www.pepperfry.com/

Order placed for double bed sheet against order ID[protected] dated 15-Aug-15. Item FU1258661-S-PM5159 is being shown delivered however the items is actually delivered to some wrong place not as specified in the order. I enquired many a times with your customer care but receive no positive response. I have been asking them from last 2-3 week to return the money but pepperfry is not taking any positive step, they are unnecessarily delaying...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: Pepperfry.in

My order number is[protected]. I had rejected the delivery of this trunk as it was damaged. However, despite my several calls, they have not yet started the processing of my credit request for Rs 7663. When I call the pepperfry team, they give me a time frame, but never act accordingly. I am too disappointed with pepperfry....

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

Website: www.pepperfry.com

I have ordered 2 led blubs form pepperfry on 14th August-2015 Order No[protected] and delivery supposed to be done on 26th August-2015, now almost a month completed they are not delivered my order neither refunded my cash, and several times contacted to their customer centres all false commitment given by them. Cheating & fraud they are doing....

Helpful

Found this helpful?

Write a comment