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Pepperfry Complaints & Reviews

www.pepperfry.com
2.7
Updated: Aug 20, 2024
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Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍
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43
dismantling and reassembling of bed
21
Cheat and fraudulent website
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Carpenter not arrived to assemble the furniture

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Defective recliner under warranty is not replaced as vendor is denying
Wrong damaged product delivered - Order no. 308983596
Not Updating my product status and no reply for Mail from Pepperfry Team.

Pepperfry reviews & complaints page 72

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S
sunoj12
from Aluva, Kerala
Aug 24, 2015
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Order not delivered and Lack of information

Address: Chennai, Tamil Nadu

I placed an order for Gas Stove in Pepperfry.com. I paid by debit card. The order number is[protected]. The estimated delivery date was 19/08/15. Today its 24/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads on TV constantly,...
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Sugandha Saurabh Dubey
Aug 22, 2015
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Not sending carpenter and fooling us

Address: Bangalore, Karnataka

OUR BIGGEST MISTAKE We ordered a double bed from pepperfry (order num.[protected]. First of all their delivery boys came suddenly without any prior information. I was in office that time, I asked them to deliver in evening but they told they cannot deliver in evening so, i had to come running from the office. After that, we have been calling them from 3 days for sending the carpenter to assemble the bed but every time they tell same thing...
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sivadas muthar
from chennai, Tamil Nadu
Aug 22, 2015
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Delivery delay

Address: Chennai, Tamil Nadu

my order[protected] suppose to dispatch 20/8/2015, but as of now its not happen spoken to customer care executive today he told we will wait for another 3 day otherwise we will cacel the order. i want my product your promise date 2/9/2015...
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rajes50
from Bengaluru, Karnataka
Aug 11, 2015
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Refund not credited to my bank account

Address: Ranchi, Jharkhand

Order no.[protected]. They say that they refunded money on 31 Aug.2015. But money has not been credited to my bank account. When I ask for transaction I'd for money refunded. They denied. All the allegations against the pepperfry are true.they are the cheaters....
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Sonaliborooah
from Gurgaon, Haryana
Aug 6, 2015
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Misrepresentation on returns policy

Address: Mumbai City, Maharashtra

Hi I had placed my first time order on Pepperfry, 2 step Bathla aluminium ladder under order number[protected]. When I received the order I realised that 2 step is small & does not meet my requirement. I immediately called them back & asked them to exchange it for a 3 step ladder. The service team mentioned that they cannot do the same as the "30 days return policy" is only for furniture & not home appliances. As a first time user...
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varunarao
from Mumbai, Maharashtra
Aug 4, 2015
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Non delivery and defective furniture after taking full payment

Address: Mumbai City, Maharashtra

Non delivery of the 100% upfront payment bed for 1 month. Inspite of the extension requested with assurance that by 6th we will receive our sku's they failed. Wrong and defected sku delivery seems to be a trend other than non delivery. I had ordered a bed order no[protected] along with several other stuff.The bed is delayed indefinitely and nobody is giving a definite answer. 4th July to 27th july and no news of the upfront payment order...
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kvsr78
from Srikakulam, Andhra Pradesh
Aug 4, 2015
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Product Not Delivered

Address: Medak, Andhra Pradesh

Hi, I have purchased a product from pepperfry.com. below are the order details, 17th July 2015 19:50:30 IST Total Paid Rs.544 Address Order No.[protected]. They have shipped the product with the courier partner GATI on 21-07-15. but the courier partner GATI is not delivering the product to me. I have called GATI several times and also contacted Pepperfry customer care. but nothing has happened. It is already 15 days over,...
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@BS
from Bengaluru, Karnataka
Aug 3, 2015
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Order shows delivered on the website, but it has not reached us yet. Pathetic ops and service

Address: Bangalore, Karnataka

Order #[protected] dated 17/July/2015 still undelivered and robotic customer care passes the buck to the courier company. Below is the complaint posted using the Write To Us section on PepperFry.com . Worst e-commerce experience ever in 10+ years. Absolutely PATHETIC. The person interacting with me told me that she was a manager, but if you look at her signature, she is a CS Specialist. A bunch of liars. [protected][protected][protected][protected][protected][protected][protected] Please...
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Pkbjdp
from Ahiri, Maharashtra
Aug 2, 2015
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Bad service and bad customer care

Firstly shipping itself is a pain. They take awefully long to courier items. Secondly when the item came it was defective. The duvet cover had stains all over it. When asked to exchange they simply refused at first and then all at repetively messaging them they asked for pictures. Twice I sent them pictures but after every email they would ignore the request. Hate the site and don't recommend them to anyone....
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Anal Chhibber
from Delhi, Delhi
Jul 30, 2015
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Half order cancelled and not refunding money - Pepperfry Order # 301292356

Address: Gautam Buddh Nagar, Uttar Pradesh

After placing order on 9th July the expected delivery date for bed was 20th July. When I got no confirmation mail for delivery I called up call center and they said it is cancelled however they are not ready to refund and cancel rest of order which is related item. Despite of my daily calls and follow ups, I haven't got refund....
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Ankita Singhania
from Ludhiana, Punjab
Jul 28, 2015
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Unfinished product

Address: Amritsar, Punjab

Order#[protected], AWB# 17360069. It's was a beige colour bed side caddy sort of a thing ... The product was unfinished not less than 20 or new threads were left hanging here n there ... Pepperfry is such a big brand and such negligence would not b right... In fact u shud have sent scissors also with it to cut the threads ... I hope the matter is looked into...
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Saviona
from Bengaluru, Karnataka
Jul 23, 2015
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Cheats customer with bad products

Address: Bangalore, Karnataka

I had placed a order of 20 items ranging from Home furnishings to kitchen appliances from Pepperfry on 3rd July 2015 (Order No.[protected] I received 2 towel set Eurospa Deluxe Jacquard Green (Set of 4) SKU: FU1251356-S-PM4179 & Eurospa Deluxe Jacquard Red (Set of 4) SKU: FU1251353-S-PM4179 which looked good as per the design. I did a pre use wash and was shocked to find the towel badly shredding its wool and millions of tiny thread...
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sk/01035
from Delhi, Delhi
Jul 21, 2015
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Order no. 301304656

Address: Vadodara, Gujarat

Undersigned had ordered a panama city solid wood queen bed in espresso walnut finish by woodsworth as well edmond solid wood chest but it is surprising that i hv recd only d invoice of bed nd recd only the bed. I hv paid Rs.35000/- considering purchase of the above two items but only one item has been received. Please check and revert. Even the invoice is not clear to me. Please clarify....
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buyer33
Jul 15, 2015
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Delivered a bad quality product and now not refunding my money

Address: Mumbai City, Maharashtra

I had ordered a storage booth and a laundry bag both of which are not good quality. However when i called up the customer care they refused to take the product in return and refund my money. My order number is:[protected]. Very bad company and very bad customer service....
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kadhir34
from Mumbai, Maharashtra
Jul 15, 2015
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Delay in Shipment

I ordered Chest of dowers for Rs. 13000 from pepperfry Order No:[protected] on 8th of june the delivery date was 8th of july. Then i had to call them to ask for the status. after three day i was sent a mail asking for 7 to 10 day time. and today is the 7th day (15-July-20015) when i called them they told me they had no idea of the status of my order and they cannot give me a delivery date. This is absolute harassment from pepperfry. i paid...
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Taffy
from Thiruvananthapuram, Kerala
Jul 15, 2015
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Delayed Delivery and Completely lax customer care

Address: Thrissur, Kerala

I had bought a furniture from pepperfry.com (order number[protected] on 26th of June this year. One of the items, a sofa, was to be delivered on 10th of July of this year. I put an email on the same day night stating that it was not delivered. Through their online tracking I could see that the consignment was lying in their bangalore Hub from 2nd of July. There was no reply to the email. I tried calling them up after 3 days. The customer...
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agaaz
from Lucknow, Uttar Pradesh
Jul 15, 2015
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Wood Console

Address: Lucknow, Uttar Pradesh

PLease note that the wood console supplied by you is defective and and I have also sent photos of the same to you. My order No. is[protected]. You are requested to register my complaint and inform me as to when and how you will refund the amount...
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palachola
from Mumbai, Maharashtra
Jul 14, 2015
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Floor mop purchased from pepperfry

i have purchased a floor mop of SKI HOMEWARE( SPINMOP 360 VOILET COLOUR) a couple of months back.After subjecting it to proper use the mop stick broke in the middle which has ghastly surprised me as the product was so undurable.I request you to register my compliant & take appropriate action as early as you could attend to it. DR.P.S.MURTHY.MY TELEPHONE NO IS [protected]. [protected]@yahoo.com is my email id which is already registered with...
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Rajendra Birje
from Bengaluru, Karnataka
Jul 14, 2015
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Faulty Art Street Multi 9 Black Photo Frame Collage breaks to pieces

Address: Bangalore, Karnataka

I had ordered a Art Street Multi 9 Black Photo Frame Collage, at first it seemed good and when I hung it on wall, all of sudden with in 5 days it falls down and broken into pieces, actually their was no nail to the hanger it was just pasted with glue and tape and now when I ask Pepperfry for any action no reply from them. In fact the email's to them are also getting bounced Product Order number is #[protected]....
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Venkata Srinivasa Rao Mandalaneni
from Pune, Maharashtra
Jul 11, 2015
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Incorrect Item

Address: Hyderabad, Andhra Pradesh

I have ordered (Order No:[protected] wall clock (Nextime Houdini Wall Clock - DE1236450-S-PM2495) on[protected] through online of Pepperfry website Company, I have received product on[protected] in good condition from S.T.Unicom Pvt. Ltd, Kolkata, the description of the clock is round shape as per product description of the website, but they send me oval shape wall clock instead of the round shape wall clock, picture is showing as round because...
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