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Projekt Perfumery India Complaints & Reviews

perfumery.co.in
1.2
Updated: Feb 24, 2024
Complaints 327
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74
Unresolved
253
So far, so good. Projekt Perfumery India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Projekt Perfumery India will keep up the work and continue to help more customers with their concerns even better 🤝
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Projekt Perfumery India reviews & complaints page 4

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Y
Yasin Mohamed
Jan 28, 2023
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Undelivered Orders And Poor Customer Support

Address: Perfumery by Perfumologist, Near Gloria Restaurant, Bunglow 27/2 Tejdhra Bungalow Prernatirth Derasar Road, Ahmedabad, Gujarat

I have made many purchases from the website but last 2 of my orders are now pending and there’s no update on when it will be shipped. I placed the orders on 11th and 14th January respectively and immediate following which they sent a “pickup awaited” message from blue dart with no update till date. It’s been over 2 weeks but I tried contacting them through whatsapp, email, instagram and personal DMs to both Mohit and the customer...
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pankaj.vrm
Jan 24, 2023
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2 months passed and order not delivered, seller selling fakes

I placed order of 3 perfumes to Projekt Perfumery India on 24th November 2022.
Order Number: #PPI-SX[protected]XX
Amount: 9862.13/- INR

Today it's 24th January but their are no whereabouts of my order. They don't reply and address my issue when I contact them on their whatsapp business account, their Facebook page and on e-mails. In addition to that they had sent me one perfume out of three but it was a complete...
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leo_avneet
from Bengaluru, Karnataka
Dec 17, 2022
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Perfumery.co.in - Product not delivered

Address: 27, Tejdhara Bunglows , Near gloria restaurant , Anand Nagar Cross Road, Peahlad Nagar, Ahmedabad

I placed an order for two perfumes on perfumery.co.in on

Order id : #PPI-SX[protected]XX, #PPI-SX[protected]XX

Till date the orders are not shipped and there is no communication from the seller regarding the delay in shipping. I have requested over email to cancel the order and initiate refund but there is no response from the seller.

i have tried to contact them mulitple times on the whatsapp...
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Anjil zahid
Oct 22, 2022
Oct 31, 2022
This thread was updated on Oct 31, 2022
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#PPI-SX69500703380021XX not updating about the status of my order.

Address: Gulshan abad charari sharif budgam

Purchased when your soul gets high by emir#PPI-SX[protected]XX since then i am not able to get any details about my order like delivery status order tracking no. Etc....
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sreesha_div
Oct 3, 2022
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Mitti Tola

I received a defective product from this company in September. While it was delivered in about a week of placing the order, trying to get it returned has been a headache to say the least. I raised a return request on their website and didn't hear anything. I then emailed them at [protected]@perfumery.co.in. I got a (seemingly automated) response that said wait for 24 hours. I followed up after 72 hours, didn't hear anything except for the tracking...
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Cherieblossom
from Imphal, Manipur
Sep 23, 2022
Oct 31, 2022
This thread was updated on Oct 31, 2022
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Perfume

Address: Ahmedabad, Gujarat

I have already submitted a complaint on 15th Sept and till now (23 Sept) I have got no reply from them regarding the refund of my order #PCON2238PPI which I ordered from their other website Paris Corner and which I returned 3 weeks back.
They are really scam artists. I also still havent received my order #PPI-SX[protected]XX from Projekt Perfumery which I ordered 3-4 months ago. No reply from them on anything....
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Nishant Uzir
Sep 20, 2022
Oct 31, 2022
This thread was updated on Oct 31, 2022
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Product not received

Purchased a product on 25th August 2022. Till 20th September 2022 I still have not received the product.

When I wrote to the customer care, I kept receiving the same pre-written mail back. The mail said the following :

"Hello Thank you for Writing to Perfumery. Your Order ID - ###. We shall review your request and revert you within 24 Hours. Your Partner in Olfactive Mission, #Perfumery".

But...
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Cherieblossom
from Imphal, Manipur
Sep 15, 2022
Jan 5, 2023
This thread was updated on Jan 5, 2023
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Perfume

Address: Ahmedabad, Gujarat

I ordered Chanel Coco Mademoiselle tester from their other website Paris Corner (order: #PCON2238PPI) for rs 3499. When I received the order not only was it fake, it also burned my skin so I returned it back. I thought immediately after they receive the returned order they would refund me but no. Its been more than 2 weeks since the returned order reached them but still no email about any refund. I have emailed [protected]@pariscorner.onlinebr...
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C
Carolino
Sep 9, 2022
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Order placed, paid and not shipped

On the 31.07.2022, through the respective website (https://projektalternative.com/) I placed an order for 3 perfumes, registered with the number ORDER #PROALT[protected], and until today (09.09. 2022) I did not receive the order, nor any tracking link.

For almost two months I submitted several complaints via email and the respective website, however I did not get any response.

Do you think you could help me?br...
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Pratibha M
from Bengaluru, Karnataka
Aug 17, 2022
Sep 13, 2022
This thread was updated on Sep 13, 2022
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Where is my Order?

I ordered a perfume from Paris Corner (Order #PCON1990PPI) - a website maintained by this company on 9th July. Till now - I am getting emails with false promises of delivery in a standard template in which they simply change the dates every week. It is clear delay tactic. They are unable to procure the perfume so they are just delaying. I have also asked for refund and since then there has been a complete silence from their end. The owner...
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Yesh7009
from Ludhiana, Punjab
Aug 13, 2022
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Product not delivered

Address: [email protected]

Product not delivered...
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Nishant Uzir
Jul 21, 2022
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Product not received

Address: Ahmedabad

Ordered 3 products, received 1 product witi
hin 4 days. But did not receive the other 2. All they kept on saying is that procurement of the products take 7 days but It has been 21 days. Initially they responded to enquiries but now they do not....
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Samir Agni
from Dombivli, Maharashtra
Jul 20, 2022
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Perfume

Order #PPI-SX[protected]XX.

Got perfume of Porsche Tester pack in broken bottle condition.

Also from packing of bottle it does not seem to be Original.

No authenticity certificate or any other document provided to confirm it’s Originality.

The customer care is not available also robotic and general reply is provided on chat link for our concern.

Would be satisfied,...
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chinta chandan
Jul 7, 2022
Jan 5, 2023
This thread was updated on Jan 5, 2023
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Order is not shipped nor they are willing to reply to my mails.

I have Ordered many Perfumes from their official website. It has been more than a week they haven't shipped my products. Initially they have sent a bluedart tracking number just it expired after a week.

I mailed them many times regarding my issue and pinged them on Instagram but I get no response what so ever.

I am not sure how to proceed on this matter....
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0
033 _CSE_B.Ishaparasu
Jul 3, 2022
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Order not received

Address: Lucknow
Website: Perfumery.co

I have placed an order before 10 days still i didn't receive any tracking information looks like it is a fraud company everyone is posting commands . please give my order or refund my amount that is much needed for me
Order id: #PPI-SX[protected]XX...
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V
Vidyuth159
from Kanchipuram, Tamil Nadu
Jun 24, 2022
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No product received. no tracking details or status update

I have ordered a perfume from the company by their website and paid 2499 by upi. I have not recieved any details on status of shipping, tracking details and the perfume has not come to me. No response on email. Telephone number on the website is not valid....
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Arjunvijesh
from Chennai, Tamil Nadu
Jun 21, 2022
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My order hasn't been shipped yet

I'm a big fan of projectperfumery products, but their customer care is the worst in recent days.

I placed an order #PPISX[protected]XX, which has been booked for shipping through bluedart but hasn't been shipped yet. I have been contacting them repeatedly through email but no response from the team.
I hope this gets resolved soon and they ships the product as soon as possible....
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[email protected]
Jun 11, 2022
Jun 14, 2022
This thread was updated on Jun 14, 2022
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Order online

Address: 14 saboo house Mahavir marg sangram colony C-scheme,, 14, 14, 14, 14, 14, 14, 14, 14

Hi I'm Priyanka saboo from Jaipur
I got my parcel but all the perfume bottles were leaking
Kindly refund my money or exchange them.

I haven't received any mail or call from your side.

Is this the way you treat your customers.
[protected]@gmail.com...
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K
Karishma Verenkr
Jun 10, 2022
Jun 13, 2022
This thread was updated on Jun 13, 2022
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Order not delivered

Hi have placed an order #PPI-SX[protected]XX (2 products). Received 1, but there is no reply from anyone at the company side when I shall receive the 2nd order
The order fulfilment status has been changed to fulfilled / initially it was showing partial but I haven't received the product....
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A
Alias Varghese
May 31, 2022
Jun 6, 2022
This thread was updated on Jun 6, 2022
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Shipping details not message me. I am already paid my cash.

Address: Ikkanattu (H),Nellikyzhy (p.o),Kothamangalam

I had ordered Splendor perfume and my cash had already gone. But so far I have not received a message. Payment details attached herewith.
Projekt Perfumery India
https://cdn.razorpay.com/static/assets/email/check-success-green.png
₹2, 579.00
Paid Successfully
Payment Idpay_Jae9vkB2cj79ux
MethodCard XXXX-XXXX-XXXX-8414
Paid On28th May, 2022
Email [protected]@gmail.com
Mobile Number...
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