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PunBus / Punjab Roadways Complaints & Reviews

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Updated: Jun 24, 2024
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Bad 😕 It seems that PunBus / Punjab Roadways has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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9
Denial of digilocker verified aadhaar card as a proof of residence
5
senior citizen ticket not issued by conductor
3
Students holding bus pass are being exploited in roadways buses

PunBus / Punjab Roadways reviews & complaints page 19

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A
Ankur2013
Mar 9, 2020
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attacking or abusing by conductor

Address: Punjab roadways, 144002

Bus no. Pb08bz8750
Today i am traveling from nawashehar to jalandhar city. Time approx 2-2.15 pm i am taking the bus from nawashehar and conductor cut my ticket at banga to jalandhar ticket price 70 but taking 100 rs or provide me 55rs ticket banga to jalandhar, then i am asking for provide me ticket nawashehar to juc that time he weill starting me using abusing languages continousely and after that attack me again and again...
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R
Rajit09
Jan 17, 2020
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high fare ticket charged

Address: Ludhiana, Punjab, 141001

I bought a ticket to chandigarh from ludhiana from ticket counter on 17.01.2020 via bus no. 9746 ticket no. 00105732. The ticket officer has charged me amounting to rs.125 for said journey. However when i board the bus, the conducter inside the bus has collected rs.120 for same journey from pessenger next to me. When i asked him the reason, he has nothing to say about it. Kindly look at this, how can punbus charged different amount ticket...
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A
Andrew Jaitshan
from Mumbai, Maharashtra
Nov 13, 2019
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no seat number provided

Address: Atta chakki bali gali bisamber nager near bus stand, 146001

Respected sir,
Am anil kumar
Traveling from chandigarh to hoshiyarpur with my wife
At punjab roadways bus 3824
Pc148
Chandigarh to pthankat
Early morning 9:00 am ticket provided but seat number no provided.
I have already that ticket
After 12 hours continew journey why i facing trouble in punjab roadways buses after pay 370 rs
There is no system
What we not paying...
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K
Komal Dhillon
from Mumbai, Maharashtra
Oct 23, 2019
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daily pass bearers not being let in the bus

Address: Jalandhar bus stand, 144001

Dear mam/sir,
I am an ielts teacher at an ielts centre in jalandhar. As i have to commute from beas to jalandhar daily, i opted for getting the daily pass which apparently proves us with 50% discount on our tickets. But lately the conductors and drivers are misbehaving and threatening the people, especially the youngsters. They're simply not letting us enter the bus and not giving us any valid excuse. Being a solo woman passanger,...
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N
Naresh goldy 2213
from Mumbai, Maharashtra
Aug 29, 2019
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behavior of conductors

Address: Bathinda, Bathinda, Punjab, 150001

Here is big problem on the rout of sri muktsar sahib to bathinda.. The behavior of conducters is very ruff and rude... Today 29/08/19 they not accept bus pass they allow only 10 students to bring in the bus they are very rude 😠😠... Some time local buses are not stop on stoppages becoz of students.. I humbly request you to kindly take some action on it and make our punjab best...
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A
Apurvapal
from Firozpur, Punjab
Aug 8, 2019
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bus cancellation and refund policies

Address: Chandigarh, Chandigarh, 160036

Few days back i booked an ac volvo of punbus travelling from chandigarh to jalandhar from punbus for my old grandparents. I thought of being responsible and booked online tickets from travelyaari to keep them away from hassel of standing in queue. The bus got cancelled without any prior information and kept us waiting. After that i had to buy ticketed again for another bus which was after 1 and a half hour later. Now there is no sign of refund,...
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N
Nikkkasd
from Chandigarh, Chandigarh
Jul 12, 2019
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conductor lied about timing

I'm traveling from ludhiana to chandigarh, i had to reach chandigarh by 4 pm, especially asked conductor how much time it'll take, he promised that it'll reach chandigarh in 2 hours, 3 hours already passed and it just reached morinda, i had to go to the office by 4 pm, they just harassed me. Upon asking the conductor he just misbehaved with me and replied to just shut the mouth, we don't know how much time it'll take, just sit quietly.br...
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M
MK@**11
from Panipat, Haryana
Jul 6, 2019
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misbehave of bus conductor

Address: Ludhiana, Punjab, 141002

To
The gm
Punjab roadways
Punjab

Respected sir,

I want to bring your kind attention towards misbehaviour of conductor. I am a daily pass holder. I use to travel daily from samrala to ludhiana. Yesterday evening, i got the bus and searched number as well from ticket provider. But when conductor named - balvir singh came in the bus he started fight with me due to seat number. He used abusive...
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A
ank94
from Gurgaon, Haryana
Jun 23, 2019
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senior citizen ticket not issued by conductor

Address: Jind, Jind, Haryana, 126112

I am a senior citizen women. When i travel amritsar to atari by punjab roadways, i demand a senior citizen cocessional ticket with produces a valid i card of senior citizen to cunductor, but he refused to give concessional ticket. Take full fare to me and give me full ticket instead of half ticket. Please take necessary action against him and send me the final decision of department. My contact no [protected]. [protected]....
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S
Sourav Mohil
from Hoshiarpur, Punjab
Jun 22, 2019
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boarding out at the wrong station

Dear Sir,
As per the subject cited above, i hereby submit my complaint against the conductor of the PUNBUS (Punjab Roadways) no. PB 06 AS 8776. As i have to reach at Jalandhar bypass in Ludhiana for some personal work, but the conductor of the bus ( No. mentioned above) did not stopped the bus at the desired station and boarded me out at some wrong station, that cause me financial and physical harrasement. Kindly look into the matter...
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M
ManjitSingh2591
from Noida, Uttar Pradesh
Jun 14, 2019
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ticket cancellation refund not received (bus cancelled, by punbus travelyaari is there online ticket booking partner)

Address: PUNBUS / Travelyari

Booked a PUNBUS dated:19.05.2019 PNR no.[protected].
Receive a Message From PUNBUS that BUS has been Cancelled just before 30 minutes of departure time.

Now 27 days has been Passed but Still not getting my refund.
For online ticket booking PUNBUS redirects to Travelyari.
Now i following up with travelyari they are saying PUNBUS is a GOVT. Service they Takes Much time for Approval once Aproved by PUNBUS...
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D
Dricha
from Jabalpur, Madhya Pradesh
Jun 11, 2019
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theft in bus

Address: 462023

Dear Team,

I made a trip from Rajpura Punjab to Delhi on 9th June 2019 on bus number PB-08 EE 9258 ticket was booked through travelyari.com and my Rs 5000 has been stolen on the journey by the fellow passenger sitting next to me, can you please help me with this?
The bus should be equipped with CCTV camera can you please check the details and let me know about it. more will be filling a police complaint, from last 24...
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D
Dricha
from Jabalpur, Madhya Pradesh
Jun 11, 2019
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theft

Address: 462023

Dear Team,

I made travel on the following booking and my Rs 5000 has been stolen on the journey by the fellow passenger sitting next to me, can you please help me with this?
The bus should be equipped with CCTV camera can you please check the details and let me know about it. else will be filling a police complaint, from last 24 hours I have been calling your customer care numbers but no help has been provided. br...
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I
Izles
from Baddi, Himachal Pradesh
May 14, 2019
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misbehaviour and fraud complaint against conductor

Address: 177220

Bus no-pb65 at2921, w. Bill:1182212, mac-id: 94220715
Depot code: ngl, date: 13/05/19

I was travelling from chandigarh to ajouli via pun-bus at 9:52 am from chandigarh. I took ticket to ajouli, gave 200 and took balance 60 rs. But they gave me totally damaged 50 rs back, but i immediately approached to change that note.

They said, he will change the note in bus. Then i sat in bus.. After some time, whwn...
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S
sukha bansal
from Mumbai, Maharashtra
Apr 28, 2019
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conductor give ticket next bus stop due to 5 rupees extra charges

Address: Village Mahain P.O. Khamera Teh Anandpur Sahib, Rupnagar, Punjab, 140133

Dear consumer court/ roadways department

Today, i'm travel ropar to dher in punjab roadways bus. I request to conducter for dher bus stop ticket but conducter give bhupali bus stop ticket. Ropar to dher bus charges are 55 rupees and bhupanli 60 rupees. Maybe they haven't 5 rupees coin and they don't tell to me for 5 rupees coin or without any talk give ticket to me.in punjab roadways other buses are given dher bus stop ticket...
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A
Akshdeep Singh sekhon
from Mumbai, Maharashtra
Apr 25, 2019
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bus service

Address: Amritsar, Punjab

Sir,
Very sadly i want to bring it to your notice that the punjab roadways service at amritsar to mehta route is very bad, seats are torn bus condition is very bad. The buses are more like scrap. But ticketprice is same as other buses. So please provide a new bus to this route. And also train your staff to be polite. I'll be very grateful if you please solve this problem....
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B
bdogra
from Delhi, Delhi
Apr 24, 2019
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refund not processed since jan 2019

Address: Chandigarh (ISBT Sector 17) Sector-17, Chandigarh - 160 017, Chandigarh, Punjab, 160101

I booked a online ticket with punbus for journey date mon, 28 jan 2019 and the following pnr:[protected] and ticket no:[protected]. The bus was cancelled by punbus for the said trip and i was forced to buy a new ticket at the counter for punbus again for an alternate bus arranged (Ticket attached) for the same time at date. Firstly no one from punbus informed the online booking users that the bus was cancelled until the last min,...
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H
Harj000
from Delhi, Delhi
Apr 20, 2019
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bus conductor charge extra 5 rupee from ticket

Hi i am travelling from mohali to phagwara with punjab roadways pb029836 (As displayed in ticket) bus conductor of this bus charging 5 rupee extra from some passengers including me and if we ask why is that he said bus fares gone up for instance i paid 140 rupee for my journey but 135 rupee displayed on tickets. Need an answers for this. And please don’t just ignore my complaint.

Regards...
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P
Pooja Mahan
from Karnal, Haryana
Mar 4, 2019
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misbehave by inquiry team member

Address: HM 41, phase 5, sector-59 Mohali, Chandigarh, Punjab, 160059
Website: heenamahey27@gmail.com

We have booked two seats in punbus hoshiarpur depot time 9:55am 04/03/2019 as per given attachment. When we call inquiry team for asking bus route, his behaviour was too rude with us (He said "mai thuada theka leya hai"). We missed bus because of not exact gudiance given by him. For this inconvenience our 1190rs amount is totally waste.. Hopefully this complaint must be registered. We will be waiting for ur action..
Thanks!!...
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Y
Yogesh ßadhan
Mar 2, 2019
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very rude and offensive driver

I am frequent traveller of punbus volvo from delhi to chandigarh.
I would like to share a very bad incident i had with punbus. I boareded punbus from delhi to chandigarh 02-03-19 // 1525 departure. He made 05 minutes halt at karnal oasis and after that he was shouting on passengers to board quickly in a very rude manner as if they are cattles.
I hope some action will be taken against such annoying employees...
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