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Urban Company Complaints & Reviews

www.urbancompany.com
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Updated: Apr 13, 2025
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Cheating by Urban Company (formerly Urbanclap), AC Servicing
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laptop repair by urbanclap representative

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Rude plumber
Damages caused due to failure of work done by UC & Poor quality of services in Installation of water purifier
Bad service and damage creates by urban company AC technician

Urban Company reviews & complaints page 14

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P
poornimaak
from Mumbai, Maharashtra
Nov 10, 2022
Nov 11, 2022
This thread was updated on Nov 11, 2022
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Pest control

Dear team

We had booked Pest control services on September 8th 2022.
Our second service was done in September but it was in vain. The issue was not resolved at all (red ants) and we had arranged for a revisit as well .

When revisit was arranged in October, professional Mr Vinay Jaiswal o[censored]rban company had accepted the same and when I contacted him, he replied he is in village and cant come.
br...
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S
shuvechha
Nov 7, 2022
Nov 7, 2022
This thread was updated on Nov 7, 2022
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Service not provided after repeated assurances

Today i booked an appointment for 12:30slot, no professional was available so they sifted to 1:30, again same thing happened, then they shifted it to 4:00.. professional was assigned, but at 5:00 also she couldn’t find my location, even after sending my current location to her in whatsapp.. then they are asking me to cancel the booking..
I have wasted my full afternoon doing this… !!
Do you have any answer for this???...
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S
sanish ap
Nov 6, 2022
Nov 8, 2022
This thread was updated on Nov 8, 2022
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Chimney Service cheating

I had booked a chimney service on 3rd nov and technician named Veeresh visited. Ext day. He checked and told the board needs replacement and took away chimney. Next day he came back with chimney and fixed, I asked where is the old board, he have no answer. That made me doubt that he didn’t change it. When he left I opened the box and checked, it was my old board he just fixed facing other way. He charged around 3k just rotating the board...
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A
arvinduppal
from Delhi, Delhi
Nov 6, 2022
Aug 3, 2023
This thread was updated on Aug 3, 2023
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My Bathroom has been completely spoiled

Address: 508 B, Dheeraj Garden, Poonam Nagar, Andheri East

I have raised the complaint couple of times but no resolution provided by UC team, they haven't even sent anyone to check the bathroom condition. The agent has used hard scrub on the bath fittings, due to which all the items have got scratches. it has completely spoiled my bathroom. these are expensive bath fittings. 2-Oct-2022, I had booked the Bathroom cleaning.
The client ID can be search by mobile no [protected]. I had raised the...
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shadab2211
from Mumbai, Maharashtra
Nov 5, 2022
Nov 6, 2022
This thread was updated on Nov 6, 2022
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Technician messed up with my washing machine huge cost to repair

My washing machine was in working condition except water drainage problem on 26th October 2022 before your technician comes
He said there is problem in pcb he took my pcb with him and comes on Friday 28th October at 1 pm with repaired pcb and start reinstalling it after around 5.30 pm he told me that your door lock is also having problem so he makes another booking for door lock in URBAN CLAP app.
Then after few days he asks...
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B
bansalsachin40
from New Delhi, Delhi
Nov 4, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
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Bathroom Cleaning Service

Address: New Delhi
Website: www.urbancompany.com

Booked for a bathroom deep cleaning service from Urban Company on 4th Nov 2022. The agent used such harsh chemicals that there are spots on the floor which have been formed post the cleaning services. The agent left saying that he cannot do anything about it and once we raise a complaint with Urban Company, they will send the team to take care of this. The customer care team just categorically said that they cannot send anyone for this as...
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prakashs0na
from Kolkata, West Bengal
Nov 4, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
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Issue unresolved & unprofessional behavior

Address: 91 P B L Saha Road, Near Sirity Sasan, Kolkata 700053

On 26th Oct'22 I complained for revisit job for my android TV. On 25th night he came since he was working nearby and took the job and said will complete in 3 days. After 3 days I called him up and said is coming in the evening. For the next 3 days he kept on telling me little job is incomplete and will definitely come in evening. For the last 3 days I left all my work and reached home for him but he didn't come.
On 31st Oct'22 I raised...
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shardajha26
from Noida, Uttar Pradesh
Nov 3, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
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Blocked Account without information and reason

Address: Urban Company, 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I have been Plus customer with them for sometime now and I was trying to book Water Purifier Repair ( they earlier did it ) with them for over 2 weeks. It was so frustrating that at time of checkout none of my payment methods were getting approved. There is no way to get in touch with customer chat support if there is no open booking. This company has head offices everywhere without centralized customer service number. Eventually my husband...
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Anil P. Sharma
from Mumbai, Maharashtra
Oct 29, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Product tampered - lost warranty

I had a booking to repair fridge. Issue 2as no cooling. This booking was made on 1st Sep 2022. Technician arrived and tampered compressor (which was under 10 year warranty by Haier). Issue did not get resolved. Same technician came again and total Amount I spent was close to 3200/-. Later the case was escalated to senior technician on 7th Sep 2022. During 2nd week of Oct 2022, issue started again.
I submitted revisit request, but...
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Shageef Zama
Oct 27, 2022
Oct 30, 2022
This thread was updated on Oct 30, 2022
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UC professional damaged client's property but UC refused to pay compensation.

Service was requested from UC for bathroom grouting work. The inexperienced professional damaged the tiles by chipping the edges of all tiles in the bathroom. Attached images can be referred.

These details are shared with UC customer care team both on call and email but no resolution is provided and refused to compensate the loss.

It was clearly mentioned in one of the attached images (screnshot from UC app)...
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H
harishkarkera
Oct 26, 2022
Oct 27, 2022
This thread was updated on Oct 27, 2022
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House cleaning service not provided

I had a confirmed booking for home cleaning on 20th oct 2022 at 2.30 pm and had taken a leave on this date. I had paid an extra for this timing though the charges were anyway high during festival season. I spoke to the cleaning personnel 20 mins before the schedule time. He said will be late by an hour. I was OK with this. However just 5-10 mins my booking was rescheduled without checking with me. This was completely unprofessional from the...
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A
Ajitesh Teddy
Oct 24, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Bathroom cleaning

This is the second time I'm having problems with their bathroom cleaning services... The first time their agent came and poured water all over the plaster of paris and wood material and spoilt thousands of worth of property( for this they didn't resolve as their agent vanished) and this time the agents cleaned only floors washbasin toilet and demanded extra money(and again the agent vanished) and after all the walls dried out there were all...
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U
UrbanCompanyUC
Oct 24, 2022
Oct 24, 2022
This thread was updated on Oct 24, 2022
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Service boy didn't come for service

Address: Hno-525/first-floor/sector-47/Opposite to Gahlot Farm House, Expresscise Dance Zumba classes
Website: Urban company

I had booked an appointment for kitchen cleaning on 23 October at 11 am but service boy didn't come and also I had tried calling him multiple times but his phone was switched off.This was a very bad experience from my side o[censored]rban clap.His name was nandkishor mahto.Even though he didn't cancel his booking if he wasn't coming so that other person could come on his place....
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V
Vivsat
Oct 23, 2022
Oct 23, 2022
This thread was updated on Oct 23, 2022
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Geyser Servicing

Address: B-1503, Aishwaryam, Gaur City 2, Sector 16 C

I had called for Geyser servicing at my place - B 1503, Aishwaryam, Gaur City 2, Greater Noida West - 201301.
The person from Urban came but the person was very rude. He dropped the geyser on the floor which broke my bucket, the tiles and the new bottle of shampoo along with few other things.

I am not sure what damages will happen inside geyser. He left after taking Rs 2500 ( after fighting with me)

Now...
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N
npshaw
from Kolkata, West Bengal
Oct 23, 2022
Oct 23, 2022
This thread was updated on Oct 23, 2022
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Microwave not working after servicing

Address: Block e5 Tagore park, Picnic Garden

I Nagendra prasad Shaw have serviced my microwave on 5 oct 22 from you parts replaced were fuse capacitor and motor paid rs 2218 but it is not heating now kindly do the needful...
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P
Pratima.rai2002
Oct 23, 2022
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Bathroom cleaning

I have booked bathroom cleaning on 20th for 23 rd and paid whole amount in advance and paid 100/rs as surge also .then also they have cancelled my booking .without any information.
And...
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Sheetal.2909
Oct 22, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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Full House Premium Cleaning Service - Oct 22

Address: Ravechi Heights, Sec-7, Kharghar

I had booked a premium full house cleaning service with Urban Company for Oct 22nd 5 days in advance by paying 1000 Rs for a slot which was showing as available. On Oct 22nd at the time slot booked by me (10 am), no professional was assigned and no communication was given to me. After requesting a call, I was informed that they haven’t been able to arrange the professional and was assured a professional is being arranged for Oct 23rd at...
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I
indian coder
Oct 22, 2022
Oct 24, 2022
This thread was updated on Oct 24, 2022
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Patch repair and wall paint

I booked for patch repair and wall paint they dont provide any services and not refund my money very poor services from jubair painter charge me 3100 rs
kindly refund my money my contact number is [protected]
booking date 26 sep 2022...
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Rachana Parsekar
from THANE, Maharashtra
Oct 22, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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Not received refund

Dear Sir,

I have booked Home cleaning services with Urban Company on 18th October 2022 for slot on 20th October and for that I have made full payment of Rs.6972.00. But on 20th morning I have received a call saying they can not give me service as they don't have slot free till 24th of October which is Diwali day. I have told them if they can't give me service then please refund my money as soon as possible. But till date I...
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DR. SHRISHTY BHARDWAJ
Oct 21, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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I am not able to book slots

Address: Chennai

It's been almost 2 months, for any service i want to book they are not giving me slots. Any salon service. there is no way to contact the customer service to report this complain also
I am very disappointed need an action to be taken immediately...
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Recent comments

Hi,

We sincerely apologize for the inconvenience caused. We kindly request you to share the screenshot of the error, the required service name, your area pin code, and your registered mobile nu...
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