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Urban Company Complaints & Reviews

www.urbancompany.com

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Updated: Apr 13, 2025

Complaints 1518

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531

Unresolved

987

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

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Urban Company

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Urban Company reviews & complaints page 16

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Address: 25, DJ NAGAR

On Sep 6th I booked for a AC repair and a deep clean service.
Technician named venkatesh was assigned for Sep 7th and he came and checked the AC, he mentioned that some issue at the board, it has to be repaired.
When I asked how much and when it will be done, he told that 1200 around only will come and it will take 2 days time. I said ok.

Until 11th there was no phone call from him, then when i tried calling him...

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The service professional assigned to clean my house as a part o[censored]rban Company’s cleaning service damaged my wall. I have before and after pics of the wall.the service professional used a dirty cloth to wipe the tubelight and wiped wall with same cloth leaving muddy stain on my wall.
When I complained he denied and now urban company call Center people are saying we can give you refund of 300Rs as a compensation which is absurd the...

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Hi Urban clap team,

I have booked carpenter service for repairing my damaged sliding door on 29 Aug 2022 and it was assigned to professional 'Rajini Kanth'.

He has not provided any Service so far and not completed the work. He visited our home on 30th Aug 2022 and inspected the existing sliding door and he suggested converting the existing sliding door to a regular handle door.

We asked him if...

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During intense cleaning of bathroom the unprofessional so called professional damaged the very expensive wash basin and commode. When I tried to ask the professional straight away he ran from my premises. After that I raised this issue with snaps with UC customer care through UC app. They said they are calling professional but he is not picking up their calls but withing 24hrs they will resolve the issue positively as appliances are covered...

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Address: C2 S2 Vels Mayura Zamin Pallavaram, Chennai 600117

Website: Urban Company

Warranty call service is horrible as there is no money/fees involved.
Warranty call no UC cc09eb7df is not resolved for more than 24hrs...

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Worst experience i had we booked for carpenter work. His name is Sunil - [protected]. The person who came was rude and got OTP when entering in itself which should be given.only after satisfactory work done. Asked for a huge amount to do a small work then we cancelled the job but lost our money paid earlier through Urinjum( zapping) Company...

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I needed my washing machine to be repaired. Raised a request, the engineer came, took the PCB board and then started quoting false deadlines. After a lot of back and forth he returned it. And it stopped working the very next day. Raised a request again as they have a 30 day policy. The same guy came again, said that it can't be repaired but took the board with himself and then started with the same thing, ignoring calls, giving false deadlines....

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Urban Company sold an Insurance last digits: 41208 for registered number 74XXXX1528.

However they are not even responding to claim on warranty now. Repairs are not done. When asked for an option to escalate, the call center says there is no policy of escalation. While trying to chat, the chat team just does not responds. Its been a wait from 27th Aug.

As per technician, UC says its between him and us as customer....

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This is the worst service ever experienced. Both ac service and customer support are equally pathatic. The guy came and spoiler the ac and the support cancelled the re visit and not replying. There is no revisit nor callback and explaining if any problem, even not replying in chat section. I dont know how to deal with these guys.
One guy spoke and told I will assign the best expert to this case and the next day other guy cancelled...

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Address: Sen Vila, Sreekanan, Barasat, Gupta Coloney, West Bengal -700124,

Initially Split AC serviced (Deep Clean ) on 27 Jun 22 with payment Rs. 648/-. The technician rec for Gas Fill to make the machine perfect
Subsequently based on rec. on 8 Aug made the gas refill and paid 2559. But still the machine was not performing and the the new person asked for another parts change costing another around 1500. Gas also leaking. Objected and asked for refund. It was assured that My refund would be given.
Even...

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Address: New Delhi

I told expert numerous times that their is some issue with my Ac and something is not working. I told him i am ready to pay any amount but i need a real solution. He told me their is no issue everything is fine it just needs cleaning and need to fill the gas. Now he did not listen to me and said everything is fine. And asked me to call him if it happens again. And it happened again and i booked another repair with UC. These experts are telling...

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I had booked Urban Company services to clean my grandparents house.

Make your own package - Furnished Home Rs 3, 396
1 Kitchen Cleaning
2 x 1 Bathroom Cleaning
1 Bedroom with Mattress Dry Vacuuming
Convenience fee
Rs 49
Amount paid
Rs 3, 445

Ganesh S was the professional assigned for this booking. He arrived at home and left within 2 hours. Only my grandparents...

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Address: Kolkata

We had booked a kitchen cleaning and Mr Tapash Biswas had come to do the work. Immediately the next day cockroaches were seen all over the kitchen. It's the worst service we have received....

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Hello, this is regarding a fraud issue I had with one of your technicians Mr Mithun Bhowmik.

(LONG THREAD : Skip to end for TLDR )

I booked a deep cleaning AC package with your company for 3 Sep 2022 @ 3pm.

Your technician Mr Mithun was assigned to me. He and his partner arrived exactly at 3pm (attached call logs). He asked me about last service date and quality of cooling, which was around a...

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Address: 85,Khirki Village,Malviya Nagar, opp.SK Medical

Urband company ek fraud company hai kyunki wo gas filling aur repairing ke paise leti hai and take 2 months gaurante but in third month gas leak start back and again same money back.It has been repaired twice in the last eight months and today again the company is saying that it will be repaired again....

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I had bitter experience with Urban Company.

I have booked AC installation service from Urban Clap on 31st August and the same assigned to professional name Sajid.

He came on 1st September & spend almost half of the day and after installing Split AC he informed me that AC gas has been leaked & it needs to be refilled but I don't have it as of now so I will come tomorrow i.e. 2nd September & will do the needful.br...

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Bugs in application, auto rescheduling of the professional without the customer intervention...

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Booked UC for deep cleaning AC.

Mithun Bhowmik came with his associate. Went to outdoors unit and leaked the gas.

Came back and told our "gas is leaking" and he needs to fill gas before cleaning . And was charging ₹3k for filling it.

We told gas was already filled 1 year ago and AC is cooling pretty well it only needs dusting. He denied to provide any cleaning service before "apparant leak" is...

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Address: Delhi

Issue : After onsite AC repair, I was asked to make additional payment, which I agreed to and was willing to do but was unable to do as no option was provided for payment by credit card. (Same option taht was used to make initial patient at the time of booking the service)

Have lodged complaints with the company, customer service head and finally the promoters/founders/CEO, but unfortunately, there no resolution has been provided....

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Address: B-1101, Shiv Darshan CHS, Sector-16, Sanpada

I made a booking again for 4th september 2:30 pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking....

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Hi,

We sincerely apologize for the inconvenience caused. We kindly request you to share the screenshot of the error, the required service name, your area pin code, and your registered mobile nu...