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Updated: Apr 13, 2025
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Urban Company reviews & complaints page 15

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@Nupur
Oct 20, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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Complaint against urban company

Address: Kolkata

My issues.
I tried my best to get help from urban company side but i didn't get any correct answer from urban company.
Urban company professional not work well.
My refrigerator not cooling after cleaning.
Everything perfect before cleaning.
Company see your records how many times i have contacted you. But company have not do anything.
So it's not my fault.
Urban company said that whatever is...
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Rider Sunil
from Ghaziabad, Uttar Pradesh
Oct 19, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Expensive television damaged by Technician- Sachin Tomar

Address: Ghaziabad

Hi Team,
I am tired of chasing urban company support team regarding the incident I’ve witnessed by one of the technician Sachin Tomar.
After raising the issue with Urban company inspite of assigning one POC, everyday new customer executive is calling me and i am explaining them everything regarding issue from the start, i am tired now . It seems urban company is supporting this unprofessional technical even if i've...
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Ojasvis523
Oct 19, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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Complaint regarding the service booked - Complete Kitchen Cleaning

Address: Lucknow

I'm writing today to complain of the poor experience I had with the Complete Kitchen Cleaning Service booked under the Bathroom and Kitchen cleaning option for 19 October 2022, 2 PM.

The Professional that was assigned for the service came 1hr 15min late and brought an "unknown" person along with him to the site claiming he was there as a "helper". The details of this so-called helper was nowhere mentioned on the app.
The...
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kuldeep1kumar
from DELHI, Delhi
Oct 19, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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Damage of Product by technician during service

A professional from URBAN COMPANY visited my house on 11th September and took away my tv (with a half screen problem). The professional returned the appliance with incomplete job on 28th September after several reminders and asked me that upper lining of the screen will disappear within few days suggested that if there's any issue, call him directly. He charged me 7000/-. Next day, I noticed a lining in the middle of the screen and sent the...
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snehapathak12345@gmail.com
Oct 19, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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Unethical and unfair trade practice, Service complaint

This is Advocate Sneha Pathak on behalf of Mr. Avanish Jha.

We are one of the premium members o[censored]rban Company and have been using the services for quite some time now. In the recent past we had terrible experience not only with the quality of service but also with the Customer support team.

Incident 1:

1. We booked Washing Machine repair services on 8th October 2022 since the machine was not...
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nkalyani
Oct 19, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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Poor professional service

We booked a service from Urban Company at 11.30 am today morning. The assigned professional turned up and was accompanied by one more person. The second person neither had any identification card nor was wearing his uniform.
When we requested for identification, the service professional rudely dismissed it and gave us petty excuses like the uniform wasn't washed. He told us that he has been in this business for a year and a half and...
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A
Arman0963
from Jamshedpur, Jharkhand
Oct 19, 2022
Oct 19, 2022
This thread was updated on Oct 19, 2022
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Refund

I want refund my money back from the urban company partner app...
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A
anmjain123
from Hyderabad, Telangana
Oct 14, 2022
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Not fixing their wrong work as promised

Address: Kondapur Hyderabad, Hyderabad, Telangana

They spoiled my painting work after charging 40k from me. They promised me they will fix it and sent me a mail with option. Now when I am trying to exercise the second option in attached mail. Now they are nor fulfilling their promise....
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Dr.Ashish TOTAWAR
Oct 13, 2022
Oct 14, 2022
This thread was updated on Oct 14, 2022
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My tv has not returned

Address: pune

Worst app not receiving calls and the electrician is not also available and receiving my calls he has taken away my tv since a month ago and still he has no updates and i am trying his number from last few days no response from him and also now this app is not responding too worst experience ever...
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C
Consumer1989
Oct 12, 2022
Oct 17, 2022
This thread was updated on Oct 17, 2022
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Washing Machine Repairing and theft of old spin motor

Hello everyone I am writing here because I am facing this issue from last 6 months. I took washing machine services on 8th Jan. urban engineer told us that we will change spin motor because it is damaged so as per his instruction I took decision and he changed the spin motor and took old motor along with him which original company motor. At the same time i told to engineer that It is not perfectly running It is making noise Please settle...
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Shiksha QA
Oct 5, 2022
Oct 6, 2022
This thread was updated on Oct 6, 2022
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Unprofessional staff

Pawan Kumar and his mate is unprofessional.
They don't have punctuality and behaviour to treat customer.
I request you to train them once again ..
They are distinguishing.. They waste our valuable time...
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Sasimala Praveen
Oct 4, 2022
Nov 7, 2022
This thread was updated on Nov 7, 2022
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AC Technician didn't resolve the issue and is not picking up the call.

We have booked a call with Urban Company for AC Repairing requirements.

The Technician came and attended the call and told us that the Outdoor unit's board needs to be replaced.

We gave him the money to do it. he took almost 45 days to come back... that too after calling him for many times.

Even after changing the initial issue of E1 on the display is not resolved. We tried contacting the technician...
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R
razmus
from Mumbai, Maharashtra
Sep 29, 2022
Sep 30, 2022
This thread was updated on Sep 30, 2022
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Lg tv all Original parts removed and put all universal parts got the tv back after a week and broken down tv totally

Address: Mumbai

My 42"LG smart tv had only cuff problem initially which was inspected by UC's two different technicians yogesh at home and had no other issue but finally the 4.95 rating guy masahud Sheikh took our tv for repair, gave no receipt and got it back after a week with totally damaged tv, removed our original mother board, connectors strips our display panel with two huge dents in the back of tv. my tv is fully broken now. Not working at all, no...
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razmus
from Mumbai, Maharashtra
Sep 29, 2022
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TV damaged beyond repair by UC tech

My 42"LG smart tv had only cuff problem initially which was inspected by UC's two different technicians yogesh at home and had no other issue but finally the 4.95 rating guy masahud Sheikh took our tv for repair, gave no receipt and got it back after a week with totally damaged tv, removed our original mother board, connectors strips our display panel with two huge dents in the back of tv. my tv is fully broken now. Not working at all, no...
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netradabh@gmail.com
from THANE, Maharashtra
Sep 24, 2022
Sep 25, 2022
This thread was updated on Sep 25, 2022
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Wardrobe mirror damaged

Address: 301 Bloomingdale,Hiranandani Estate

I had booked Urban Company professionals for full home cleaning. They used a scrubber for cleaning my new wardrobe mirror size 8feet ×6 feet which caused scratches all over the mirror. I was told by the cleaning department person that they will pay for the damages if i provide pictures. I had sent pics of the damaged mirror. I have paid for the services as well to the company. I am waiting for a response from them. They are not available...
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Sridhar W
from Mumbai, Maharashtra
Sep 21, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
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Unethical Behaviuor, Damaged Washing machine &Went out with spare parts afters that no response from Proffessional.

Address: Vijayawada
Website: Urban Company

Hi,
I have made a request for Repair washing machine on 13th September 2022. Proffessional came to home and checked the washing machine during the service he damaged Coin Filter and Took elewire from washing machine. After that he took the door lock, door lock handle rod, and coin filter and went out with spart parts. He told me that next day morning I will fix the issue. But he is not came on next day, I made call to him he told...
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Rajiv Gairola
from New Delhi, Delhi
Sep 18, 2022
Sep 20, 2022
This thread was updated on Sep 20, 2022
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Repair of Home Appliance

Address: Dwarka, New Delhi

Hi,
I had taken Home appliance repair service on 5th September for my Microwave. The IFB microwave convection oven. was working perfectly the only problem was that the 2 switches were not working (On & Re-heat button). The technician from The Urban Company stated that there is a part to be changed which will cost Rs.2200/-, to which I agreed and he made the further repair/ change of product. The next day the microwave started working...
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N
Nslabbert
from Gurugram, Haryana
Sep 16, 2022
Sep 16, 2022
This thread was updated on Sep 16, 2022
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Urban Company Technician Scam

Address: 1802 Tower 4, Unitech Escape, Sector 50. Gurgoan

Hi. I logged an aircon repair requirement on the 4th of July 2022 with Urban Company. The technician Aaftab Ahmed was dispatched and attended to the Aircons that were faulty in my premises. He spent the entire day doing services which amounted to INR 20500. This included replacement of Capacitors, re-gassing and various leak repairs. The technician instructed that I pay them via UPI for the services which I proceeded to do. This technician...
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Yugnil
Sep 16, 2022
Sep 20, 2022
This thread was updated on Sep 20, 2022
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No any single order received and not back my dealership amount

I joined for urben vedic company from June 2022 but not any order received still and secondly not received my call and msg and no any response from this company...
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suman sangam
from Patna, Bihar
Sep 15, 2022
Sep 23, 2022
This thread was updated on Sep 23, 2022
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Kent RO Service and Parts Change

I had booked Kent RO servicing and it was done on 24.03.2022 and I was charged Rs. 3887/- for change of parts like Membrane and others.

I booked the same RO service for today and I was told by your professional Rajan that Membrane is required to be changed again.

Kindly inform me what kind of Membrane was installed at the first time which couldn't last for 06 months.

Suman Sangam

M-...
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Hi,

We sincerely apologize for the inconvenience caused. We kindly request you to share the screenshot of the error, the required service name, your area pin code, and your registered mobile nu...
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