Urban Company Complaints & Reviews

I purchased true water elite water purifier and recieved product and paid total amount on. 31dec2022 and promised to install on same day but till date no one has turned up to me for installation...And I repeatedly following up and calling urban company customer service and raising request and asking for help but no one is answering and sometimes they pick up and give all false commitments which will never be full filled...by there pathetic...

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The complaint submitted on "page4" is accepted on 01/01/2023. But no solution was provided till the evening of 03/01/2023. How soon can it be provided?...

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Sir,
In response to my complaint dt. 31/12/2022, I received a call today, from +91 [protected] at 17:23 hrs informing me that he has reference for February for which, he is unable to do anything.

As far as my knowledge goes, I have booked the free service on the booking made on 16/12/2022. Now I tried to open that page, but could not trace it.

Now, I have the only proof that I have paid Rs229/ on 16th...

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Sir,
I had booked a plumber service for 17th Dec.22.

The plumber came and replaced the tap head.

But, about week later, the tap head turned stiff and would not colse normally, which caused a lot of water to go to waste.

I had opted for a free service for 28th Dec. '22. No one turned up on the appointed date. So, I raised another complaint.

After that, I received a call...

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The company has charged me for my service and not provided the same and cancelled on a last minute. This has happened 3 times in past 2 days they are just frauding people and providing no service.
It has caused alot of inconvenience and mental agony to me.
I have been so dependent as I booked my slot quite prior and paid for it yet suffered as they dint wana provide any service.

I am an Advocate and I wont...

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Address: 165, Ground Floor, 14th ‘A’ Main, 8th A Cross Rd, 2nd Stage, RPC Layout, Vijayanagar, Bengaluru, Karnataka 560040 Karnataka

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and...

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Address: 165, Ground Floor, 14th ‘A’ Main, 8th A Cross Rd, 2nd Stage, RPC Layout, Vijayanagar, Bengaluru-560040, Karnataka

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I booked a 5 session laser package with urban company which is valid till 31.8.2024 and i have availed 2 sessions already. Now i wanted to book 3rd session but i am unable to book the same through app. There are no helpline nos., no customer care, no email ids and nothing where a consumer can contact. I tweeted so one of the executives called but till now no response is there. One of the executive said that your session is cancelled. How...

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Address: Industrial estate , Gundy , Chennai

Dear sir
My Name is B J Samson. I have given a request for repairing our smart TV in the month of august 2022. Your technicians have attended and at the time of servicing your technician miss handled the TV and display has cracked. He promised to replace at his own cost and he took the TV to their place. We contacting many times over phone he is saying it is not getting ready. Much time he is not picking the phone. We made a complaint...

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Address: Bangalore

Booked classic full home cleaning. 3 guys came of which only one guy was working. They dint have basic tools for cleaning and they hardly cleaned properly. We paid 3000₹ but dint even get 1000₹ worth of service. We raised a help ticket but no use. There is no customer care no to call also and whatever is available on internet no one answers calls. Very very poor service....

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Address: Bangalore

Booked for classic full home cleaning service and there were 3 guys out of which only one guy was working. They did not even have the basic tools for cleaning and the service was below poor. We paid more than 3000₹ but service provided was not even worth 1000. Tried raising help ticket but no help. There is no customer care no also to contact...

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Address: A-503, Allamanda Building, Pride Park Complex, GB Road, Near R mall, Thane West-400607

I have taken urban company AMC service for pest control on 12th Feb 22 for one year. Technician has visited only once in the entire year. I have been cheated by urban company an want strict action to be taken against company and vendor....

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Address: 17/2 VeeraSamy 1st Street aynavaram Chennai 23

Hi, we made AC installation in oct the agent who installed us said no issue will everything is perfect. But when it rain the water came into the wall so we complained and got the claim so the second agent said hereafter there will be no issues but again now the same issue..see how can we tolerate at this issue the issue is yours if there are not sure why should they assure the issue will not occur again. The MOST FRUSTRATED thing is CUSTOMER...

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I have taken Painting Services for my client on 15th November, 2022 and the same was completed however the painter who visited the site has agreed completing work in the scheduled services however he added another service without informing me. Though he told we need to add separate service and when i explained the scope of job that he needs to perform and the work i have added to do he found justifyable and said ok sir i will do it. And later...

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I had booked few services on December 3rd. 2022. Agent arrived and worked on few services but have not completed all the services that I booked. Moreover her work was horrible. So I raised a request to change the Agent for an experienced one since the agent that worked in was a new agent from the company. However, after raising the complaint, customer service named ayush rajput declined saying we provide a new agent and you will have to continue...

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I have done the booking for TV repair on Urban Company app on 13 Aug 2022. Warranty of 2 months started from 13 Aug and it is valid till 14 Oct 2022.

The urban company agent gave me back repaired TV on 20 Aug 2022 and the agent told that if I will face any problem again in the TV call on his number directly. I have faced the same issue again on 22 Aug 2022, I called the same agent on his provided number, and he gave me back...

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Address: Nandini Layout, Bangalore

Invoice of amount Rs 2079 not provided after washing machine repair done and cash is paid.Amount Rs 700 charged extra.. Support team is simply buying time and fooling me.
After 3 days passed Urban company could not able to provide Invoice for the amount charged...

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Address: hyderabad

My kitchen cabinets were damaged as they used hard chemicals. The same day I informed customer care and provided all the photos. They confirmed they will provide the claim, but not the total amount They can reimburse 10000/- as per the company policy.

Even after two months still, they are not responding and asking for the same details again and again. Sent multiple emails with no luck.

It's been almost two months...

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RO post service and filters change is leaking. Tech visited twice and did temporary fix. Now it's leaking again and UC is refusing to take ownership of warranty or insurance. They want me to rebook with COD mode so that insurance gets null and void. When asking for insurance claim process, they do not reply and keep diverting or agents keeps on changing....

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Address: Bangalore

I am forced to write this complaint due totally unresponsive and unempathetic, very non-customer-centric, and rude response by Urban Company. I hope that this complaint reaches the right contact(s)

I booked a Premium Full Home Cleaning service for my house on Friday 14th October 2022. This booking was made via the Urban Company app in the hope that I would get my whole house cleaned by some professional service personnel. I...

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Urban Company Complaints & Reviews

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Recently resolved complaints

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Urban Company reviews & complaints page 13

True water elite

Fixing a stiff tap head / Ref - Plumber help on 16-12-'22

Plumber not reporting for "free visit"

Fixing a stiff tap head / Ref - Plumber help on 16-12-'22

Negligence of Service

Bathroom Cleaning Service Issue

Bathroom Cleaning

Unresponsive

Worst service - TV has damaged by your technician and not yet resolved

Very poor cleaning service

Very poor cleaning service

AMC service issue

Air cooler installation

Painting Services

Refund not provided yet

Payment Not Received

Excess amount charged, payment made, Invoice not produced on demand

Damage of Kitchen Cabinet Handles

RO dysfunctional post service

Premium Full Home Cleaning Service

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Urban Company Complaints & Reviews

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