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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Jan 2, 2025

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Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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IXIGO is not issuing full refund as mentioned/promised in the flight ticket

I am complaining about the refund against cancellation of my flight ticket

Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 74

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Address: 641041

I had booked tickets to and fro from bangalore to coimbatore within april 2020, which got cancelled due to covid19. I followed up on refund not being issued yet and thus got a mail saying that the refund is already been approved. But till date no amount got credited in my account regarding this. Please check this and let me know asap. I am herewith attaching the refund transaction details i got in my mail as well as thecomplaint i raised....

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I booked a Goair flight for goa to ahmedabad from ixigo . Cancelled it due to covid crisis.
Goair mailed me with cancelation and sent invoice also mentioning refund amount which went into ixigo account so many days back.
But ixigo is sending me mail saying that cancelation failed.
They are fraud and took all my money refunded by goair.
Everytime i m calling them...they are putting it on hold and then hanging...

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I had booked a flight from indore-new delhi via ixigo with indigo airlines for the travel date on 25th march 2020, the flight is canceled by airlines and they have sent me a mail that they have made a full refund to the travel agent account.
Despite my continuous follow up and emails to ixigo they have still not refund my money.

Trip id: if[protected]
Pnr:oh8ipc
Passenger name: bhavya shrivastavabr...

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I had booked tickets from bhubaneshwar to bangalore on 11th april 20 on indigo 6e 431 scheduled at 20:50 with the booking id if[protected] through ixigo with zero cancellation fee and the return ticket from bangalore to bhubaneshwar on 26th april on indigo 6e 411 scheduled at 15:20 with booking id if[protected]. The total amount paid for both ways is rs 15, 602.

Due to covid issue, i cancelled the flight and i have received...

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I have booked flight for 30 march 2020 from new delhi to sydney (Singapore airlines) but due to border restrictions the flight has been canceled by airline. Now ixigo isn’t replying regarding the refund. Please help me regarding this matter...

Booking reference: if[protected]
Pnr: vyqtja

Raminder pal singh
+91 [protected]
Mann. [protected]@gmail.com...

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I had a flight for 25th mar'20 to blr. I opted for full refund to spicejet.

As per spicejet, full refund is credited by spicejet to ixigo. But ixigo is not crediting the amount to my account.

Alternatively, ixigo suggested to cancel the booking on the ixigo site to get the refund credit. So, i tried 3 times to complete the booking cancellation. But every time its failing to cancel on the ixigo site.
br...

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Address: Hyderabad, Hyderabad, Andhra Pradesh, 500084

Website: Ixigo

Airline cancelled the flight.
But ixigo not refunding my amount saying directly contact the airline.
If I have booked my ticket through ixigo, why should I contact airline, they have to check with them and initiate the refund...

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Address: Sangrur, Punjab, 148001

I have booked a flight for 30 march 2020 from new delhi to sydney. Now the airline has cancelled the flight due to covid-19 outbreak. I am trying to contact ixigo for refund but they are not responding at all. Please help me...

Following are the booking details

Booking id: if[protected]
Pnr: vyqtja

Raminder pal singh
+91 [protected]
Mann. [protected]@gmail.com...

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Address: Goda,shivtala,Kajirhut Near Bagh pukur par, 713102

I have booking for andaman of 4 passengers, i have cancelled before 24hours from Air Vistara they told they will return full amount via Ixigo. aftar that tried so many time to contact ixigo but till now no responce....

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Address: Sindhi Colony,Gangapur City., 322201

I tried to book train ticket from Rameswaram to vadodara Junction through ixigo train app & gone for Bhim upi payment. After my account got debited with an amount of Rs. 1103.19 ( date &time:19March2020, 11:23PM) & customer ref. No.[protected] and credited to [protected]@axisbank, I found that no booking is done by ixigo app.But in ixigo there is nothing visible about this transaction. So plz refund the full amount of Rs.1103.19 as soon as possible...I...

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On 20th March 2020, I three transaction of 5251 for flight booking. The first two failed and my money was deducted. Booking ids - IF[protected], IF[protected] for the two transaction. It was a upi transaction through phonepe. Although refund has been initiated, it is still not credited into my account. Total disputed amount is 10502. Please look into it and get back to me ASAP....

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I have booked the flight for bhubaneswar which is scheduled on 28th of March but it got cancelled due to coronvirus and indigo also refunded the full money back but ixigo is not cancelling the ticket and also not refunding my money which was initiated by indigo such a worst experience I'll surely file a case against u guys if I won't get my full refund, kindly do the needful please initiate my refund indigo has already initiated
My...

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I have booked the flight for bhubaneswar which is scheduled on 28th of March but it got cancelled due to coronvirus and indigo also refunded the full money back but ixigo is not cancelling the ticket and also not refunding my money which was initiated by indigo such a worst experience I'll surely file a case against u guys if I won't get my full refund...

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I was trying to book a seat in go air flight for the date of 1st april 2020 costing rs 6974 through ixigo. But the money got deducted and the ticked is not booked. Could not find a way to contact the customer care of ixigo.
My mail id : :
: [protected]@gmail.com
Upi transaction id:[protected]
Please provide assistance for the same and tell the further steps....

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Address: Kanpur, Uttar Pradesh, 208011

Hello i booked 2 ticket from kanpur to mumbai now both train are cancelled. So i cancel the ticket from my ixigo app and now i received the message that this ticket cancellation is not eligible for refund.in how many days i reveived the refund or not.
Pnr number is-[protected]
And [protected]
Name - mohd rehan siddiqui
[protected]@gmail. Con...

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Flight booked from Chennai to Guwahati cancelled directly on indigo website. Awaiting refund on the same. Please let me know the procedure for collecting the refund....

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Address: Pooram,Attingal Road,Venjaramoodu P.O,Thiruvananthapuram,Kerala-695607, Thiruvananthapuram, Kerala, 695607

I had booked air india ticket on 18th march 2020. (Pnr hxdqfg). Due to covid outbreak i had cancelled my ticket from kochi to trivandrum which costs 1173 rs. When i had called customer service they are not attending. The flight was on 20 the march 2020. Still the app is showing cancellation initiated. I want my refund amount as soon as possible. As govt has order that no cancellation fee will be borned from customer. So consider my complaint...

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Address: Hamirpur, Himachal Pradesh, 177001

On 16 march 2020. I booked a flight of ruppee 5955.00 and it get cancelled now it's 23march 2020 still 8 didn't get my refund.can you please tell me how much time it will take to refund it in my account.i booked a flight from ( Le Travenues Technology Private Limted ) this company and still I didn't get my refund. please try to solve the problem and refund my money back as soon as possible....

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My air india flight AI 681 was cancelled and I had booked the flight through Ixigo. I had gone to the airport and spoke to the air india officials and they had ensured me that I will get a full refund of the amount. They said that they have not taken any airline cancellation charges. I was shown that a full refund option and given to my PNR number by the airlines. Ixigo is not providing me the full refund and are taking the airline cancellation...

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Hi,

I booked my flight ticket (Emirates) for march 22 2020 from dubai to kochi. But the flight is cancelled due to corona virus issues. Then i tried to cancel my ticket for refund and it showed that my cancellation was pending. And now it showed again booking confirmed. So i tried again for cancellation but i can't able to cancel my ticket for refund and its showing error while cancelling.
I want my money back as soon...

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