Pepperfry Complaints & Reviews

I ordered order id 30408067 a watch from pepperfry it is wrong or damaged product. Totally useless. After that pepperfry declined return request and advise contact directly to manufacture. Manufacturer is somebody roadside company which is don't have any customer care and talking like a rubbish.
Now i decided to file a complaint against pepperfry in cusumer court and cancel my all order which is i am already placed by not accept on...

This is in regards to my order #[protected], which i have placed on 20th may for a
Office chair, but due to urgent business trip out of the country i asked them to cancel.
Customer service behaved in a arrogant way mentioning they cannot cancel the order as per policy.
How will i accept the product now?? What kind of policy you, which harasses the customer??
I even asked for gift card conversion which was also...

Today i have received one bed and dining table... Bed has many scratches and dining table is also partially damaged... We immediately called to customer care and asked them to cancel our third product over which they replied they don't have cancellation policy... We are struggling hard to return these substandard products and need help to get our refund... We paid in total 40, 000 rs for all these products and pepperfry is playing with the...

Customer Care is unreachable as the number that I used to call earlier[protected] just plays hold announcements and gives wait times of "greater than 20 minutes"

Second, I sold some old furniture through their site and was given a gift card in value of 1500 which I have NEVER been successful in using for buying anything from their website. So in essence they have robbed the money....

Case Ref No : WR[protected]
Four Door Wardrobe ordered under ID No[protected] was received on 15th May 2018. Item Opened on 20th May for assembly, found two of the panels cracked/damaged. Item return and refund requested on same day, acknowledged by Pepperfry. Same day customer care called back and promised to collect back item and refund in 48 hrs. On 22nd May additional photos were requested and sent on same day, acknowledged by...

I ordered queen size edwina bed from pepperfry. My order id:[protected].
On second day of order i changed mind due to my family dislike towards product, wanted to cancel it and 3 times i had contacted to pepperfry customer care. Even the product has not shipped, they are not ready to cancel my order.
What kind of customer freedom is this? Be aware of this fraud company. I am going to make my family and friends to stay away from...

Hi,

I was the one of mentality, that furniture should not be bought online but then i saw the ads about pepperfry about easy return for whatever reason.

Please find the link for the ad

https://www.youtube.com/watch?v=_GNhugDf_XQ

Then i got convinced to buy online on pepperfry, and we bought a bolten king size bed with hydraulic storage in wenge finish by hometown.

The...

I ordered queen size edwina bed from pepperfry. My order id:[protected]. On second day of order i changed mind due to my family dislike towards product, wanted to cancel it and 3 times i had contacted to pepperfry customer care. Even the product has not shipped, they are not ready to cancel my order.
What kind of customer freedom is this? Be aware of this fraud company. I am going to make my family and friends to stay away from this...

I ordered a brown wood 9.6 inch wall clock on pepperfry on 5th may for inr 689/- and the delivery date was given as 16th may. Neither i have got the product nor the pepperfry.com people are giving my refund back. Such scamsters they are that they will fool you again and again but wont give you your money back. I request he authorites to take as strict action as possible and shut this mad house down....

Hi guys... My name is priyankaa purchased the product from pepperfry... But same time we got the coupon discount of 50% from the new login id of my friend nivedita...so we purchased from her I'd also...but nowwe want to cancel our first order which is costly than ... But CUSTOMER CARE executive saying we can't refund your money...u have to receive both the order...sametime ...But we are not in a condition to purchase 2same product......

I want to cancel my order no 34081678 ordered 1 hour earlier as my wife has ordered the same product from pepperfry

I called the customer care number and spoke the the representative of pepperfry and told my story to him but they directly denied cancellation as i had just ordered the product

I need to cancel this order as my wife has ordered the same form pepperfry

Kindly help me to cancel this...

This company does not have the basics of customer service in place. They did not inform me what time the delivery will take place and i had to waste my whole day waiting for them. Finally i had to call them and i was told they had an emergency so they got delayed. I had to call them to find out instead of them informing me about the delay. I ordered a wardrobe from pepperfry which they proudly delivered to me on time only for us to discover...

I have purchased TheArmchair Dining Table set INR 38000 from Pepperfry.com which delivered with TERMITE INFESTED due to which my other furniture got infected.

After raising return complaint I didn't receive reply for next 4 days from Pepperfry on5th day I got the response for asking more 2 days. In between these days my furniture got infected due their INFECTED prod, when I asked them for compensation they 1st denied after...

My pepperfry order number[protected] is supposed to get delivered by 19/05/2018. But delivery is still pending. There is no call or mail from the company for such delayed delivery. It is total harassment and unprofessional attitude from pepperfry.

I want the order to get delivered within 48 hrs or refund of the whole order amount.

Kindly make sure my complaint is attended soon and my problem is solved asap....

I have a complaint against sofa cum bed.. It’s a defected piece, the carpenter has visited and said that it cannot be repaired. Kalpesh, gayatri account managers are not giving proper response. My no is [protected]. My order no is[protected].. The same sofa is not in stock i want a refund of my item. Mr abhishek pathak please look into the issue. I have registered the complaint within my warranty period. The sofa has a defect it bends from...

I bought a platform wall clock, but now find that the clock is too big for my living room.

I asked for return of the product, but they refused to entertain this request. They just sent an email saying that the product cannot be returned. There is no way to respond to the email since it is "no-reply" email id. They have also not updated the status of the return request on the order details on their website.

Now,...

I have made a order (Order id :[protected] in pepperfry for white fibre cushion filler - set of 5 on 28th april 2018 and it got delivered on 10th may 2018. Besides, only one cushion was in good condition and remaining all damaged/pressed in set of 5. And not in useful state.

So, i made return request on the same day after calling the worst ever customer care of india. They also replied on the same day saying they wont accept...

Quality is worst, as getting damaged 1st day itself and manufactured defect is also there, it may cause injury, i[censored]sed. They refused to return even one year warranty was there, such a crooked fellow, seems they have started business to earn by cheating people. Almost all home durable I purchased online from flipkart, paytm and amazon, but never faced such issue....

I don't remember of buying anything from pepperfry site. They just keep on sending sms advertisement. I went to their site to unsubscribe from their sms advertisements. They do give option to unsubscribe. But, it never works.

Peppery fry is purposefully kept a software flaw so that nobody can unsubscribe from their sms advertisements. Pepper fry team is dreaming that they can sell their products by forcefully flooding messages...

This is regarding the return of an incomplete product that i received against an order for 4 products including wood block knives set i had placed in pepperfry.

I received the product on 15th april 2018 and on the same day i had raised a return request. Till 9th of may 2018, no one from the returns team contacted me nor did they take any action.

On speaking to pepperfry customer care executive on 10th may 2018,...