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Policy Bazaar Complaints & Reviews

www.policybazaar.com

1.2

Updated: Feb 25, 2025

Complaints 1476

Resolved

354

Unresolved

1122

So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝

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Old policy delivered in place of new policy after successful payment

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need to delete permanently my account from your data

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Policy Bazaar reviews & complaints page 2

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Address: FLAT NUMBER 1A, AMRAPALI ARANYA , MODEL TOWN, 398 BARHANS, FARTABAD

Policy Bazaar is harassing us, after taking Rs 5291 for Bajaj Allianz car insurance they have not generated any policy and now falsely stating that we have a claim done last year which is absolutely not true as we have verified from Iffcotokio. They are holding our money not generating the policy. It was my biggest mistake in life that I have chosen Policy Bazaar. My car insurance is expiring soon and they are just scamming our hard-earned...

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Address: FLAT NUMBER 1A, AMRAPALI ARANYA , MODEL TOWN, 398 BARHANS, FARTABAD

Dear Team,

On 19th February 2024 I have bought one car insurace for my private car from policy bazaar .com . The insurance company was Bajaj allianz but the third party company where I have made the payment was policy bazaar. Earlier we were told as technical issue, Now they are telling us that we have made claims in our last policy which we have not. They are holding our money Rs 5291 and they are not generating the policy....

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Address: Plot No. 119, Sector 44, Gurgaon, Haryana, India

The employees name is Digvijay Kumar Das. This man wasted my time first thing, he has been insisting continuously on buying health insurance. The call lasted for 10 minutes, and he has been arguing wanting to know my personal details. Regarding my policy, where have I registered for health insurance. Why will I disclose my personal detail to some customer executive.
He has been very rude....

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Address: Plot No.119, Sector - 44, Gurgaon - 122001, Haryana

I booked a policy for my car in which hypothecation was added and the customer support said that the issue would be resolved in 24 hours but till now 5 days have passed but no official copy has been given and no changes have been made in the policy. I will call you every day to tell you that he will be there in 2 hours, wait till 5 o'clock, do this, it will take you the whole day, he has given you a lot of trouble... I have never told anyone...

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I had paid Rs2074 for bike insurance on 2nd Jan but they didn't shared me soft copy of my policy also I raised complaint on 4th Jan 2074 with ticket I'd: PB[protected] but everyday they are sending a same email that allow us 1 working day.
This is a high level of fraud that policy bazaar is doing with customer....

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Hello my name is Vivek.
I been trying to get my money back from policy Bazar and max life insurance. I took a life insurance policy from max life insurance via policy bazar. As I do not live in India I took international life insurance plan but for some reason max life insurance rejected my policy. After that I did not receive any refund of whatever money I have invested. I have emailed them so many times but they do not refund the...

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I renewed my health insurance (no.[protected] at care health insurance via policy bazar Jan 3rd 2023 with Policy Bazar Reference ID Reference ID:[protected].

This renewal happened after many conversations with Mr. K Singh (PW40053).
He Had Shared with me policywordings.pdf attached to convince me that there is maternity benefit along with the policy. Please Refer to Page No.3 point 1.36. Email screen shot attached.
br...

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Good morning sir
Today 30.11.2023 I am Trying To Buy TERM INSURANCE POLICY From ICICI PRU, But After Payment Debited From My Account Suddenly Screen Collapsed And Shows Again MAKE PAYMENT Screen, So Pls Kindly Resolve My Problem ASAP,
DETAILS
UMRN NUMBER ICIC[protected]
MESSAGE ID 83c97aad8e38442bbb42533fe81c97e
NPCI REF ID ec383d899d544d13b491545c771fdb53
ACCEPTENCE NO 23355279
DEBITER...

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Purchased policy on Nov 12th and PB agent has entered wrong gender, and has mentioned while making payment which he told this will be taken care by his manager, as he dont have edit access, and doing the follow up since Nov 16th with no use, PB32938987

Another policy with wrong email id :- doing the followup since it was purchased with no luck

Now following up for cancellation with no proper response,
They...

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Address: Plot No.119, Sector - 44, Gurgaon, Haryana - 122001 Tel no. : 0124-4218302 Email ID: enquiry@policybazaar.com

"Buyers Beware "
Policy Bazaar agent urged and rushed me to pay a higher premium & migrated my policy to earn a higher commission & made a fraud & missold to me.
The pre-existing disease was to be mentioned & it was supposed to be underwritten before issuance but neither PED was mentioned not Pre underwriting was done and the policy was issued without my knowledge just to earn a higher commission they are doing this fraud &...

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Prashant Shah
Mob:[protected]/[protected]@gmail.com

I have paid health Indurance premium for 2 years for Care health Supreme plan as per link sent by policy bazar person. I have paid Rs.43234/- as per policy bazar Order NO.PB79493656 and payment also successfully deducted. After receipt of payment we are waited for Polcy copy which generally comes in 5-10 minutes but it won't come so i have contacted to RM Abhi assigned by...

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Hi,
I bought tata Aia policy from policy bazar as advised by their sales adviser, he said 20 k will invested in market but when i reci the policy only 17000 is invested in market when i complained they are saying its tata who will decide how much will be invested in market so what we told me was not true, also i asked him 20 times before buying the policy if at least 20 k will be invested in market and and he confirmed yes, but once...

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My phone number is full dnd activated. Still i am receiving call. Also at the discussion time with customer care i have mentioned that don't call me further, because i am currently not interested in ththe product. Still the phone call is continued even when they acknowledge to put me in dnd and not call again. I have started blocking numbers manually, still i get atleast 1-2 calls per day. This is really frustrating.
And there are...

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I want to delete my policybazaar account, as my phone number is registered there without my concern and its really odd that i can't even remove it, so I want to delete that account as soon as possible as I am concerned with my security and privacy, as all my data is linked to that phone number, so please delete the account as soon as possible!!...

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I had a Digit Motor insurance policy on my Hyundai Verna car which was sold on 20 Sept 2023 and the same was informed on email dated 28 Sept to your office. I had requested that the same maybe updated in your database.

I had also the attached Purchase agreement and Delivery note.

I had requested not to renew the policy for this car under my name and I shall also not be accountable for the lapse of the said...

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I am not interested to take any type of call from policybazaar.com. Agents call me again and again. Consider my privacy. I am getting several calls since last 3 days continuously. I already informed the agents not to call me again as i am not interested, but still, they are calling me again & again with different numbers. NEVER disturb me again.

Please stop the calls, Policy Bazar.

Mobile number registered with...

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Address: AHMEDABAD

Dear Sir,

I had to take a health insurance policy for which I made an inquiry in the policy bazaar, against which I received a call from the policy bazaar company person. The company sales person sent me a brochure of TATA AIG MEDICARE PREMIER policy and I discussed my queries in it. Then I decided to buy the TATA AIG MEDICARE PREMIER policy. When I asked for a discount before making the payment, they told me that by applying...

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Address: Bhiwani

They issued the policy after all medical and taking all other documents and then asked for 1 year payment and then cancelled the policy without informing any reason. Customer support services are not responding and not providing solutions. Kindly look into this.
Worst customer service fraud company...

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I purchased a travel insurance policy for my parents while I was overseas in Australia. Subsequently, I discovered that the policy was deemed invalid, as it could only be obtained prior to departing from India. I contacted PolicyBazaar.com to request a full refund of the premium amount I had paid, but they only refunded half of the amount, citing their internal policies. Despite engaging in multiple email exchanges and discussions, I have...

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Start date of policy marked as before 4 month from current date and so we will loose 4 months for all policies...

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