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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

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Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 4

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Address: #303, Avyak Fortune Apartment, Pallotti Nilaya Road,, Near St. Vincent Pallotti College, Chelikere,Kalyan Nagar Post,

Hi, I ordered 2 Louis Philippe T-shirts online on 5th Jan 2023 and the Order number was[protected].
On 12th Jan I initiated a return request for 1 T-Shirt costing Rs. 1, 234.Since then the courier partners have been auto cancelling my request mentioning no one at home whereas they have never bothered to contact me.After repeated calls and mails to customer care and several complaints being raised - of which most gets autoclosed without...

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I returned the products to Shoppers stop in good condition, and now after a month they tell me that the product has failed the quality check and they cannot refund the money.
The customer care just hangs up when they feel like, and they will not refund the money no matter how many times you say or call. They will never call and update about anything...

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Ordered online though website. Didn't receive the order. The customer care said they'll refund but now day check with your neighbours and find your parcel!! I need my refund back that is simple.

I made this order with this scam company only because I had some credits in my account and if I didn't use them they would eat it up and make them zero every 3 months. Which you cannot do. You can't eat someone's money. Then I had...

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I ordered a product which was never delivered and it showed delivered in my account. Reached out to shoppers Stop they took 20 days and said please ask your neighbours. We have delivered. No proof of delivery. Have been asking and need my refund immediately. I don't even want anything else . First they asked for you want refund or another order and then changed their statement to go and ask neighbours.
In the first place I only placed...

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I had purchased 3 jeans from shoppers stop on 28th July 2022.
Since the jeans were not fitting I returned them.
From August I have been following up with them, I have also shared my bank statements more than 3 times with them.
My order id[protected].
Its been over 6 months still they are not refunding my money.
Very bad experience....

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Address: Online

I bought 10300 rupees watch on timex they send me fake box with used watch full online cheat I trust this shoppers stop app but now bad experience with worst service...

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I had prchased a T-shirt online and on the same day it was delivered I raised a return request (Jan 12th). But till date no one has come to pickup the product. I raised 4-5 complaints both online and through Contact us number availabe on the website.But they are closing the case as-" return failed " without even calling me once. I raised complaint by emailing - and other than an automated case id getting generated - nothing else has happened.br...

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Address: Bangalore

I had initiated a return request and the pick up was done by express bees on Dec 22 nd 2022. It's been a month now and I haven't got my refund yet. When I connect with the customer care they always tell me that they will resolve the issue and initiate refund in 48hours. But it hasn't been done yet. Even after constant follow up no one has solved the issue from the customer care....

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Address: Bangalore

The return product was picked up by express bees from my place and when I connected with the shoppers sight customer care they keep on saying that they have to follow up with the express bees courier. Even after constant connect and other things I haven't got my refund yet and it's been a month since the product is picked up. Each time I connect with shoppers stop they tell me give me 48hours and we will resolve. But the issue hasn't been...

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I ordered and received two not working watches on 24th Dec 2022. I immediately placed a return request. The watches were picked up 25th Dec.

I have been continuously following up with more than 10 calls and 12-13 emails with no help. I am receiving the same scripted replies to wait for 2-3 days. I finally held one of the calls for more than 40 minutes and got through to a senior.

I received a call from the Department...

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Purchased a product through online (order id:[protected]after receiving that product i wanted to return and requested the return on same day they told it will get picked up within 48hrs its now been more than 7 days still not picked up. Visited the store for the same query upon which the customer service girl saying you have to buy another product of same amount which i didn't want. If calling to shoppers stop the call never gets connected....

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Address: Hyderabad

On 19/12/2022 afternoon visited shopperstop, Gvk mall, banjara hills, Hyderabad. In mother care section 2sales girls- 1.Shanthi, 2.parvathi behaved very irresponsible and arrogant towards me and my friends. They were soo rude and misguided us and also waste rour 1hr time. Floor manager sahoo tried to resolve but they are not willing to aplologize to me. So i contacted branch head mr.ravi but he was in the meeting. I’m expressing my highly...

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Address: Shopper Stop, Inorbit Mall, Malad West, Mumbai

I ordered Ladies Kurtas/Shirts for Men vide Tax Invoice No. [protected] dated 17/12/2022 for Rs.4404/- at their Inorbit Mall, Malad West. I had paid all the payments through my Debit Card. During my shopping I requested to their seniors to give the carry bag with free of cost but they charge forcefully of Rs.7/-. I had purchased total 6 Quantity from their stores and their responsibility to provide carry bag at free of cost and i requested...

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I purchased one sunglasses from shopper stop online on 24th September, 2022 and get the box on 27th September, 2022, As the item is smaller in size so raised a return request i next 5 mins after receiving the item.
And the Item was picked up on 30 September and got the mail that the item picked and after quality check my amount was refunded back.
Now they are saying from past 2 months that they received the empty box, but when...

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I am receiving too many messages on daily bases on First Citizen club offers which is overwhelming and grabbing unwanted attention.

Please see that my number is unsubscribed from all communications which includes calls and SMS'es.

My number : [protected].

appreciate your earliest response and action....

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Address: Mantri square mall

The service/sales staff at mantri square mall handling the “bandeya” division has been behaving derogatory and talking down to customers on a regular basis. This is the third time when she has behaved rude and disrespectful towards customers wishes and enquiries. Treating people like she is doing them a favour by even talking to them....

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Address: https://www.shoppersstop.com/

Website: www.shoppersstop.com

Sir,

I have orderded product worth of 275/- on 01th Oct 2020.

Order id:[protected]

Tracking #[protected]

Till the date product not delivered.

While tracking on website it is showing different locatons every day.

While checking with Customer care representatives, they just asking me to
wait for 2-3 days everytime when im contacting.
br...

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Hello sir
This is not the product which i refunded.
I received the product.but I return this because i did not like the product .
I thought money will be returned by you as other websites.
But next month i knew you haven’t processed the request and my money is not refunded yet..
Then i called to your call center and asked them to refund.they told me it was failed in quality check..i was like ok no issue...

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I have returned a jean and 2 t-shirts 10 days back, but no refund initiated sofar, very long and delay in refund...

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I had placed an order Order no:[protected], on 7th of July 2022, amounting to 1821.82 INR . On 10th of July I received a totally different, stained shirt and immediately placed an exchange request. Next day that stained shirt was picked up by their courier partner, but after that there is no reply from their side, these people are literally making me fool since 3 months and neither they are sending me the shirt nor refunding my money.
I...

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