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1.5
Updated: Dec 5, 2024
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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 5

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D
DebolinaMukherjee001
from Kolkata, West Bengal
Sep 22, 2022
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Refund delay for order id: 296328755

I have returned this product on 2nd September, 2022 due to fittings issue. ShoppersStop has still not processed the refund of Rs. 1299.

Please help me to get this refund.

Thanks,
Debolina...
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J
Jayashri Pati
Sep 21, 2022
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Refund not initiated

I had returned three items due to certain issues. Item has reached the warehouse of shoppersstop on 24th August and same has been confirmed through mail. Several times I have contacted customer support team but experience is very bad.
Order I'd.[protected], order date 04 Aug 2022....
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R
Ritika Chakravarty
Sep 21, 2022
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Charging on Carry Bags

Address: Kolkata South City

On 18th Sept 2022 we bought some items worth ₹1, 826 from Shoppers Stop store Kolkata, south city. In our bill, they have charged ₹7 for the carry bag which has their logo in it.
When we are buying items from a store, isn't it obvious to get the carry bag alongwith for free....
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C
Ciju stafan
Sep 14, 2022
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Order refund

I ordered a product in my credit card and received 10 days later again initiated a exchange request because of the issue in the size, three weeks later I got a mail that the order got cancelled and refund is initiated, I ordered the product in my credit card and got the refund in ShoppersStop wallet which they’ve done without letting me know I need my money in my bank account....
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R
rkpkgp21
from Kharagpur, Bihar
Sep 11, 2022
Sep 20, 2022
This thread was updated on Sep 20, 2022
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Order no. 290411490

In the above mentioned order one women white T-Shirt was ordered, which was received with black spots. As soon as I received, I saw the spots on the T shirt and complained to shoppers stop customercare, I sent the images also. The costomercare initiated the return. The item was picked up on 9th August 2022 but they have not yet credited the money to my account. Now it is more than one month. I have called the customer care more than 10 times,...
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K
Kaur harveen
from New delhi, Delhi
Sep 9, 2022
Sep 12, 2022
This thread was updated on Sep 12, 2022
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Wrong product complaint

I had ordered 2 perfumes and 1 was delivered wrong. Shared images also but cc people saying we have delivered right product. After chasing them for 10 days they say we will accept return as an exception but will give money in the ShoppersStop wallet and not original mode. I told them i don’t want to block my money i will buy the product from somewhere else but no resolution. No help the customer service is very pathetic...
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D
drnijjar
from Hoshiarpur, Punjab
Sep 8, 2022
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No refund

I ordered a Kraus white straight fit jeans price Rs.1256/- having order ID[protected] and it was delivered to me on 30th August, 2022 with stains on the front left leg of the jeans. So I initiated a return request and the product was picked on 31st August, 2022 and the Delhivery courier service that it was returned successfully on 5th Sept, 2022 but the status on the website just show that return initiated and even after 10 days m still waiting...
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N
Nythyah
Aug 28, 2022
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Delaying Refund process - order id 293210812

My complaint is regarding DELAYING OF REFUND from online shoppersstop.com. and their WORST CUSTOMER SERVICE.

My Order ID[protected]. Placed order on 13.8.2022. Product received through Bluedart courier service on 19.8.2022 was completely broken in powdered form. (2nos. of Glass bottles)

From 19.8.2022 I have been chatting with shoppersstop customer care team for my refund. They are very much irresponsible and...
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N
Nythyah
Aug 28, 2022
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Refund for my broken 2 glass bottles

My complaint is regarding refund from online shoppersstop.com. Order ID[protected].
The product which I received was completely broken in powdered form. (2nos. of Glass bottles)

I have been chatting with shoppersstop customer care team for past 10 days. They are very much irresponsible and behaving rudely (signing off inbetween the questions) to resolve the issue.

Felt like I am getting cheated and searched...
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N
NeethaVP
Aug 27, 2022
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Refund not received for 1 item

I had returned three items from an order id[protected] but received refund for only two despite of multiple followups since March 2022.customer care support was not at all helpful...
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A
anoop_arya@hotmail.com
Aug 20, 2022
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Wrong product received

I recieved the wrong product and continuously following up with the customer care, there is no response at all...
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P
prachi.tarika03@gmail.com
from Pune, Maharashtra
Aug 16, 2022
Aug 24, 2022
This thread was updated on Aug 24, 2022
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Delay in Refund - Shoppers stop

Address: Pune

Order ID:[protected]
Amount: Rs.3, 396.20

Refund received for : Rs.974.92
Refund pending: Rs.2, 421.28

Order Contents: Order Contents:
6 Solid Ceramic Dulcet Blue Dinner Plates
6 Solid Ceramic Dulcet Blue Side Plates
6 Solid Ceramic Dulcet Blue Cup and Saucer
6 Solid Ceramic Dulcet Blue Veg Bowls

All the crockery received in broken state. Photos sent. Multiple...
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S
Suma Joseph
Aug 14, 2022
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Re: cas-5227516-x7p3y1 crm:04186676

Dear sir,
I have ordered this product on 17..7.22. Unfortunately till this time I am not received the product or refund. This is the worst experience I have ever had. Moreover wherever I have ordered anything from shoppers stop I have to Crack my head to flight with customer care.no other online platforms are like this .
Request you to resolve my issue as soon as possible.
Suma Joseph...
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N
Naveen13g
Aug 14, 2022
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Cheating over Discounts/coupons for products that they don't have

Address: Shoppers Stop Limited Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400064

This is the Heights of getting cheated as an online consumer.Recently i have basically ordered a police watch in shopperstop.com since i found 40% offer and made my payment on 27 July 2022, which is fairly significant. But they didn't essentially bother to notify me regarding my delivery date and after my call towards your customer care, fairly contrary to popular belief they say thats been sold off and they are running out of stock and after...
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S
Sarbani Sinha
from Kolkata, West Bengal
Aug 11, 2022
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289002657 order Id. Where is my product

Worst service from shoppers stop. I have purchased few products from shoppers stop on 27th July. It was a pre paid order. They delivered all products except 1 kurti. Inspite of several mail and messages I still haven't heard anything from them. Day before yesterday I called them and a customer care executive told me it's not yet delivered to the courier. Though site is showing billed and dispatched on 29th July. I don't know what to do. They...
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2
2022sk
Aug 10, 2022
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Product returned but refund not issued

Address: Shoppers Stop Limited Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064

Placed order on 16th June2022 order number is[protected]. Received the product after somedays but I didn't like the fitting of the product so I raised return request for life brand Grey colour Jeans whose price is rs 849. After some days pickup person picked up the product after checking image and product details with him. Till now I m waiting for the refund. I called shoppers stop customer care team many times but I have not received the...
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P
pawanjangid
Aug 8, 2022
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Refund is still pending after more than a month

My order ID is[protected] and I have made return request on dated 4th July 2022, more than a month I am still waiting for my refund. 3 time I have made call to help line and 3 time I have mailed but still waiting for refund. I black card holder and this type of services is not expected.
Kindly isssue my refund instantlly...
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S
shannukolapalli
from Bengaluru, Karnataka
Aug 2, 2022
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Returned the product 30 days before but Refund not initiated.

Address: Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064

Hi I have ordered flipflops from shopper stop and returned due to size issues i have returned the item on June 18th but till date there is no refund always telling the reason as Quality check is pending still not reached ware house but customer care replied me product has reached ware house
always telling many reasons but not initiating the refund.

Order ID :[protected]....
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A
Anastasiia Meshkova
Jul 29, 2022
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Monroe Sandals

I ordered 2 Sandals online from shopperstop. I received 1 sandal after 3 days and other i didn't receive. It was showing in transit status for 20 days so I called the customer care and they advised me to cancel the product as it was already late. Next day the order was showing as delivered on my order list and when I called them they asked sometime to resolve the matter. After repeated calls they didn't provide me any resolution and now they...
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T
tashu0304
Jul 27, 2022
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Account deactivation

When the account is created they do not ask for any ID proof. Now recently I noticed that there exist 2 accounts from my phone number. One of these accounts was in some other name, and I don't have any idea how it got created. So I asked them to deactivate my account but now they are asking for my Aadhar details. I don't want to share such sensitive data with them as I have 0% trust in my data security with Shopperstop. Since the mobile number...
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