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1.5
Updated: Dec 5, 2024
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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 3

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M
Mishaarpit
Jul 19, 2023
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Credit note

Address: BFIT gate no. 1 Dehradun Uttarakhand India

I bought a purse and it was torned so I went and returned it, i asked them to refund my money but instead they gave me a credit note.

My grandfather died and I was in my home town, in such cases when you have family crises on your head how on earth you can go to shopers stop to redeem the credit note.
I stayed at my parents place for approx 6 months and now the credit note is expired.

It was expired on...
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M
Mohita26
Jun 17, 2023
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Money was deducted but order was not placed.

Hi,

On 16th June 2023, I tried to place an order for amount INR 2627.22 from Shoppers stop Android app. After making the payment, I noticed that the amount got debited from my bank account immediately (see proof attached) but I did not get an order confirmation. The item remained in my basket.

The customer care service is really really poor, even when u r connected to an executive that person won't speak up.br...
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M
Mf23
Jun 16, 2023
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Refund not issued: 340158837

I had ordered sunglasses on 23rd May which were delivered on 27th May. The sunglasses had scratches on the lenses. Such poor QC from the dispatch team.

Reported the issue on the same day with all appropriate proofs. Ordered a replacement as the customer care said they could get me a replacement in 5 days. After a week, it hadn’t yet been dispatched.

I raised a refund request on 6th Jun and was expecting a...
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V
Vaaudha
from Robertsganj, Uttar Pradesh
Jun 10, 2023
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Refund not yet received

I had ordered 2 items through Shoppers Stop app. But one of them was defective product and the other one had quality issues. I returned both the products, they picked it up immediately but they haven't provided the refund yet. It's been around a week now....
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Y
you2
May 23, 2023
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American Tourister luggage - Exchange/Refund not processed even after product pickup

Address: India

Exchanged American Tourister Luggage after receiving the product.
Product was picked up.
10 days - No exchange product delivered
Raised complaint - Customer care mentioned refund will be processed in 48 hours
Refund not processed 4 days over.
Customer care not reachable. No one calls back as well.
Grievance email sent to id listed on website. No response 6 days.

NEVER EVER...
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A
AnnuSinggh
May 18, 2023
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Return scam: They take the product and don't refund money

Address: Bangalore

This issue I faced multiple times. They send used clothes, after return then pickup the product and never refund your money. This site should be banned...
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A
AnnuSinggh
May 18, 2023
May 20, 2023
This thread was updated on May 20, 2023
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They pick up the products and don't refund money saying pickup cancelled

This is a fraud website. The send used clothes, after return, they pick up your products and never do a refund. If you check the status at site, they will mark it as pickup failed after few days. This has happened to me third time now. Exactly same pattern. I had a gift voucher to spend here, otherwise would have never bought anything from these frauds...
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G
Gopa Patra Bhattacharya
May 18, 2023
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Unable to redeem my ss wallet amount.

Address: Senraleigh Road, Debdweep Apartment. Block C .Flat 1/D

I have a balance amount of ₹2000 in my SS wallet .Now when I want to redeem the amount when the OTP is sent every time I enter the OTP it does not get submitted and I try it thrice my account gets locked for 24 hours. I have complained to customer care but of n use. I fear my ss wallet amount will soon disappear. Kindly help....
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A
Amita Nuwal
Apr 30, 2023
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Exchange scam - Shipped product but they are saying they received different product

Address: rathiamita@gmail.com

Dear Consumer Officer,

I am facing issue with ShopperStop l2.5months as they are not refunding back Inr900 to my account for the return of product in original condition intact with Tag within the return period as is and same validated by shopperstop pickup boy while receieving back the product Else he could have highlighted that time itself and rejected the same that time but that wasn't the case and hence he accepted the...
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H
Hpareek07
Apr 26, 2023
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Exchange fraud - Shipped product but they are saying they received different product

Received the product on 28th March, placed return request on next day as the size was smaller than what I wanted.
Delivery guy picked up the product, called them after 10 days asking for what the status is, they are saying they received jeans whereas I ordered white shirt and given the same as return.

Now they are saying they can ship back the jeans but what I will do of this jeans, I ordered shirt should receive the...
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S
send2khushboo
Apr 22, 2023
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Order not confirmed but payment taken

Hi,

On 15th April 2023, I tried to order a Kameez for INR 2299.00 from Shoppers stop online portal. After making the payment, I noticed that the amount got debited from my bank account immediately (see proof attached) but I did not get an order confirmation. The item remained in my basket.

My email id is [protected]@yahoo.com

After several follow ups with Shoppers stop for either refunding the...
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P
priya_1612
Apr 9, 2023
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Charged more than maximum retail price of the product

I bought one t shirt of Rs 1499 from store in viviana mall, thane but later I realised they charged me 1699 for the same....
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V
Vijaykumar Vaghela
Apr 5, 2023
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Faulty watch delivered and kept for 2 months for repairing

I bought the watch from online shop and within 2 hours o[censored]se, the watch had 1 screw coming out and roaming in the watch dial. I asked for replacement, they said it would be done within 15 days but as I gave them my watch, they never replied back and have been keeping my watch for 2 months. There is no response and no revert from the team. I asked them to refund my money or replace the product multiple times but they kept giving stale replies....
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H
Himanshi161
Mar 23, 2023
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Return watch

Ordered watch online from shopperstop site and selected store pickup since I was in the mall and when raise the return request online initially the executives on call told me that delivery guy will pick up your watch within 3 days 5 days and now they are telling I need to visit shopper stop store for return as I selected store pickup. When went to store they are giving credit notes which I don't need. I want complete refund in original payment...
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P
psakhadeo
Mar 18, 2023
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Refund money refused

I made a purchase from Shoppers Stop on 5th March but later wanted to return the products as I was not happy with them. Upon going to the store to return the products, I was refused my own money into my source account and told that I would only get back the money in a credit note or a gift card. This is extremely atrocious as I do not wish to spend money on Shoppers Stop anymore and the credit note/gift card can only be used at Shoppers Stop....
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G
Gaurav333
from Pune, Maharashtra
Mar 2, 2023
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Defective product received - refund delay.

Order ID is[protected]..material received in defective condition and promptly returned back to shoppers stop and got acknowledgement that item is received on 23rd Feb'23..there is no sign of refund from shopper's stop even after submitting all the evidences on mail..I have been continuously calling customer care but seems that they are not interested in refunding..each and every day, I get the same reply that it has been rejected by their...
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R
Ravimashru
from Savarkundla, Gujarat
Feb 26, 2023
Resolved
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I had ordered two jackets and returned both of them, but they only refunded for one jacket

I had ordered two Monte Carlo jackets from shoppersstop.com, and returned both of them. but they only refunded for one jacket and not refunded for the second one. I had complained many times and tried to contact but they are not even responding properly.please kindly help me to get mine refund of another jacket.

Order id :[protected]

Complaint case ids :CAS[protected]J0K7X1 and CAS[protected]X0R3N7 
br...
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S
swa999
Feb 20, 2023
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Marks card scammers

They scam for providing the marks cards...
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S
srujanster
Feb 18, 2023
Feb 26, 2023
This thread was updated on Feb 26, 2023
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Refund/ exchange

Purchased one CK shirt white from Shoppers Stop which has tea or coffee stain, requested for exchange. Now it's 3 weeks no response if I raise complaint through email or toll free. Please help to get the refund from them....
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S
shruti_chaudhary
from Jaipur, Rajasthan
Feb 17, 2023
Apr 17, 2023
This thread was updated on Apr 17, 2023
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Gift cards deactivated without information

I bought two gift cards with an amount of Rs2000 each back in 2019.
Due to COVID I was not able to redeem them . When I went to Faridabad store to get these reactivated I was told company has declared a new policy where in no reactivation will happen for cards issued before 2020.

I am a frequent buyer and first citizen card holder at Shoppers Stop. I get all the emails/messages for sale, discount but the very crucial...
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