Submit a Complaint
Claimed

Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
Resolved
305
Unresolved
183
Good! Via.com / Flightraja Travels values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Via.com / Flightraja Travels step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Via.com / Flightraja Travels

Having problems with Via.com / Flightraja Travels?

File a complaint and get it resolved by Via.com / Flightraja Travels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Via.com / Flightraja Travels

Recently resolved complaints

View all complaints

Most useful reviews

13
Refund of money
5
Ticket cancellation issues
3
Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Harsimran Singh Bindra
from Delhi, Delhi
Jan 2, 2021
Resolved
Report
Copy
Resolved

Flight Cancellation and refund

I have booked a ticket from IXJ to CCJ (Connecting flights) yesterday I received a message of flight rescheduling. Now I want to cancel my ticket but I am not receiving the OTP for proceeding with cancellation. This is very annoying.

Booking reference: FMNAA3EZ35ZFA...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
Himabrol
from Delhi, Delhi
Jan 1, 2021
Resolved
Report
Copy
Resolved

No response to cancel my booking and refund amount

Need to cancel trip with via.com due to personal emergency. Their mobile app chat doesn't respond and their call center numbers are not connecting.

Need refund of my bus ticket booking to manali. Attached are the ticket details and booking reference number from via.com...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rampoojari2020
from Delhi, Delhi
Dec 27, 2020
Resolved
Report
Copy
Resolved

I am cancel the booking, they don't give me refund

Hi sir,
Sir I am canceled the booking in 17th December 2020. My booking number is
*******6CYCC in via.com.
But they didn't give me refund.
Thank you sir.
Please co-operate with me...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Alisha2504
from Delhi, Delhi
Dec 24, 2020
Report
Copy

ticket cancelled due to covid but refund not received

I booked return tickets from pune to Amritsar with one stop at Delhi from via.com with Booking reference number FMNLA3BFR83ZN and airlines PNR IG11V. My tickets were cancelled by airlines(indigo) due to covid19 lockdown and they gave me a credit shell for the full amount of my booking (₹10, 390). However while booking the tickets next time in sep 2020 airline(indigo) refused to use the cover amount stating i will have to check with via.com...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Dayanand Lande
Dec 23, 2020
Resolved
Report
Copy
Resolved

Ticket cancelation is not working

Address: Belgaum

I wanted to cancel my flight ticket from your portal but its not happening, I am not getting OTP on my phone while go for cancelation process.

Ticket reference no : FMNAA3EN257YP
Email : dayanand.[protected]@gmail.com
Contact no : [protected]

I am not receiving any response from your side via email or call, even I tried customer care call via[protected] this number almost 10 to 12 times no response...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
NishantJain2088
Dec 18, 2020
Resolved
Report
Copy
Resolved

Refund Initiated 15th Sep,2020 but Not received any amount till Date

Booking Details

FMN: FMNAA3BAOUA5S
PNR: T6ZIWF

Received two emails on Refund initiated on 15th September for Rs. 10188 & Rs. 1766 but i didn't receive any amount in my account. They are replying my emails and Customer care call ([protected]) has also not been attended by any executive. The amount that mentioned in the email is also partial even though honourable Supreme court asked them to refund every...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tiwari nic
Dec 18, 2020
Resolved
Report
Copy
Resolved

Not refunding amount

I had booked my spicejet flight on 18 march but due to corona virus flight had canceled and they give credit shell but yesterday when i talk to spicejet customer care for booking of flight they said that they had send whole credit shell money but there is no any money refunded in my account.I had book with credit card and we had payment of my credit card.
please refund my whole money as soon as possible
And also attached my...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Swati Sonkar
from Powai, Maharashtra
Dec 15, 2020
Resolved
Report
Copy
Resolved

Money not refunded by via flights

I have booked a flight ticket from Delhi to Varanasi, 1 December 2020 of Indigo JP55JX, , later on cancelled by me but as confirmed by Indigo Flight that all the refund money has been initiated but the matter it’s being not received by us yet. And Also your customer care service, are very bad despite tooo many calls, no support.
Please consider my issue as soon as possible otherwise I need to take a another mode of serious action...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
prem kathuria
from Yaval, Maharashtra
Dec 13, 2020
Resolved
Report
Copy
Resolved

Refund of flight cancelled n some passengers cancelled the tickets

Dear sir
@flyspicejet @viadotcom booking reference number FMNAA3DJETIWR pnr G8NCRS due to covid some passengers cancelled the booking due to spice Jet flight cancelled, now spicejet said your fully refund transfer to https://t.co/R2oS2Iby1J your booking agent but.I can't received the same.You had received fully refund from spicejet, why not Credited to us.
Prem Kathuria
[protected]
[protected]@hotmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sneha badrinath
Dec 10, 2020
Resolved
Report
Copy
Resolved

Refund process to be at earliest

I booked flight from your site via.com by Ai rasia from Chennai to Mumbai on 26 November 2020, flight I5 803 was cancelled by Air Asia due to bad weather PNR E8C35E and booking id FMNLA3DX12LHKe.I request you to initiate my refund process since it is more than two weeks of cancellation of flight.
I have sent you e mail with no response from you ....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sant903
Dec 10, 2020
Resolved
Report
Copy
Resolved

Money not refunded after flight cancelled. SG240 ON 24 NOV 2020

Dear sir / madam,

my flight SG 240 on 24 Nov 2020 has got cancelled. But still i have not received the money back. i have booked the ticket using via.com.

Also i have sent mail to via customer care on 29/11/2020. received no reply.

nobody received the call given as customer care no.

ticket and relevant mail has been attached for your reference.

Thanks & Regardsbr...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pushpamenon1955
from Vadodara, Gujarat
Dec 7, 2020
Resolved
Report
Copy
Resolved

Via.com Refund not received so far

Address: Flight Raja Travels Private Limited, Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore-560045, Karnataka, India.

I have booked through Via.com vide Booking ID: FMNAA3DSMIQ4F on 22 Oct 2020 Indigo flights Vadodara-Bhubneswar-Vadodara. Indigo informed on 19 Nov 2020 that the flights are cancelled due to Covid-19 restrictions and full refund of Rs. 22, 416/- was sent to Via.com.

I have informed Via.com about these cancellations through several emails and tried to contact their customer care. Neither Via.com has replied to my emails nor...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandeep702
Dec 3, 2020
Report
Copy

No Any refund from Via.com after 2.5 Month

Address: EBIX Travels Private Limited (formerly known as FlightRaja Travels Private Limited) RAHEJA TOWERS, # 26/27, 8th Floor,MG Road, Bangalore 560001,Karnataka India

Via.Com Booking Refe no- FMNAA3D7GCE9O.
Booking Date-16th sept-2020
PNR-VBCB4M
Airline- Vistara
Travelling- Ranchi - via Delhi- Pune

I have already give complaints about my Refund for Via.com, 74 days gone but not resolved yet, so again sanding you my complaint.
Vistara Airlines reschedule my booking of 16th September to 19th September cause of time change of flights & same timings both of...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
ratheesh120341
Nov 28, 2020
Resolved
Report
Copy
Resolved

Indigo air ticket refund issues

Address: ports city dubai

PNR Booking ref no. CLC2XD
I have ticket booked through the VIa.com website, unfortunately, flight cancel, Indigo office following attached mail for your reference .
kIndly do the refund.
mail id :[protected]@yahoo.com
contact number [protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
papai.sadhukhan
from Powai, Maharashtra
Nov 28, 2020
Report
Copy

Refund amount not received even after 10 reminder emails

Address: Bangalore
Website: in.via.com

Refund amount has not been received yet after passes of more than 4 months.

My booking id is FMNAA3AZBWMM2

Not getting responses from Via.com after 10 reminder emails and 12 phone calls....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
SheefaDL
from Powai, Maharashtra
Nov 27, 2020
Report
Copy

Refund - Delay

Hi Team,

Booking ID : FMNAA3DSC5MQL
Booked on : 21 Oct 2020 09:28 PM
Booking Reference Number - FMNAA3DSC5MQL
PNR - IMWSYQ
Payment - Total Amount (INR) - 9, 556.00

I booked two flight tickets to Trivandrum(thiruvananthapuram). But I had to cancel the tickets on 15th November since the flight timings were rescheduled and we couldn't travel in the available slots. I have been waiting...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
AngelDL
from Powai, Maharashtra
Nov 27, 2020
Report
Copy

Refund - Pending

Hi Team,

Booking ID : FMNAA3DSC5MQL
Booked on : 21 Oct 2020 09:28 PM
Booking Reference Number - FMNAA3DSC5MQL
PNR - IMWSYQ
Payment - Total Amount (INR) - 9, 556.00

I booked two flight tickets to Trivandrum(thiruvananthapuram). But I had to cancel the tickets on 15th November since the flight timings were rescheduled and we couldn't travel in the available slots. I have been waiting...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ramanand Verma
Nov 25, 2020
Resolved
Report
Copy
Resolved

Airline ticket cancelled and refund

Address: Sutlej Textile limited,bhilad vapi Gugrat-396105

Dear sir,

Please note till not receive my refund as PNR ZHKJXK flight no.SG-246 delay more then 2 hours, so discussed with airline that already cancelled with airline with full refund, so as per last discussed to airline on 24/11/20, airline already full refund to in.Via.com on 16/11/20 but till mony not credit in my account, and we have try to call many time to in.via.com but phone not receive/no answer in my mail.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Lcrathod
Nov 24, 2020
Report
Copy

Refund payment

Address: DUBAI, UNITED ARAB EMIRATES.

Booking Aborted!
Your reservation could not be completed.

For any clarification or feedback kindly call us at[protected]. Kindly quote FMNAF3E6NWJ60 as your Booking Request Reference Number to enable us to serve you better.

We regret the inconvenience caused to you!

Your reservation could not be completed. Any amount charged for the booking has been refunded. If you are using Credit...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Ashwin Pinto
Nov 23, 2020
Report
Copy

No system mechanism for credit shell or refund of flight cancellation due to COVID

There is not option to use credit shells.
Airlines as well as SC states that agents should return or hold transferable credit shells.

I am not able to use credit shell for my flight booking.
1. FMNAA3BF5D0XD
2. FMNAA3BF3SC6Z...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Frankfinn Institute Of Air Hostess Training
4.3
(611)
Vistara
1
(294)
Finetech Soft Solutions
3.4
(3)