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Last updated Sep 4, 2024
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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W
World Travel
Jun 1, 2022
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Return

I initiate a return in ajio a day after receiving the shoes now they said i need to self ship it. but since they only said after the return window days past they said they cannot accept anymore. I guess ajio is scamming buyer about their faulty and defective products. then i[censored] return it they will prolong it and they will blame you. this is unfair for as a consumer and liable customer...
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S
Sravanthi Gaddam
Jun 1, 2022
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Return product was not picked up and not refunding money

Website: Www.ajio.com

I have ordered footwear which costs bove 3000/-. I have raised return request on the day product was delivered. They are not picking the product and not even refunding my money. When ever I called the customer support, they are asking me to wait for 2 more days. Instead of resolving the issue they are repeating the story everytime....
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M
Mk89
Jun 1, 2022
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Product cancelled without information

My order id is FN[protected] and I placed the order of BRAND KB TEAM SPIRIT SHIRT BLUE CHECKS, 5-6 YEARS size which is cancelled by company without any information...
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A
Aishwarya Vaggannavar
Jun 1, 2022
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Amount deducted from my back but confirmation not received

Address: LIG 11/12 MAHANTESH NAGAR
Website: Ajio

I paid twice for one order first time I paid the amount got deducted but the product conformation wasn't received second time i had to pay again and I received the confirmation please refund me my first payment traction.
Transaction ID T2206011331522347040381
Mode - phonepe
Bank - Karnataka bank...
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N
Nandy Gowda
Jun 1, 2022
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Blocked my buyer account

Ajio blocked my account n I'm nt able to login or create a return request... I have new orders with me n they have blocked account after I received the order now what shud I do keeping the orders which don fit me there was no communication of the blocked account until I contacted the customer Care...
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S
SRISAIRAM S M
May 31, 2022
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Amount debited but order not placed

I have placed an order of 20 items worth Rs.8997.42 from my google pay where AJIO requested me at 11.05 pm but it is showing that the order has not been placed. I would like a refund from your side or clarification at the earliest on this issue.
Thank you...
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S
Srabanim2
from Rourkela, Odisha
May 31, 2022
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Order Number: FN0273201524

Address: Rourkela, Odisha

I have ordered 6 kurtas and made a replacement of all the 6 kurtas as the size was not fit as expected. However the pickup attempted successfully on 27/05/2022 where i have received only 5 kurtas among 6. The issue is i have informed the delivery man that in this packages there are only 5 kurtas and the 6th kurta(AVAASA MIX N' MATCH- Woven Straight Kurta) is missing, he assured me that he will inform about this incident in his office and...
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Kathakriti
from Cuttack, Odisha
May 31, 2022
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Non-acceptance of the returned product

I have received the product without the price tag but only a tag in which no price details were mentioned also it didn't contained the customer's original receipt. As the quality is very poor and doesn't fits me I wanted to return it but the delivery agent denied to take it saying the order has no price tag
What can I do in this case
Was it my fault ajio didn't checked if it had original price tag or not...
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A
Aditya Ev
May 31, 2022
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Returned the product, Refund is not even initiated.

Website: Ajio.com

Hi team, I have returned a product that I have purchased on Ajio and they did not initiate the refund
I contacted the customer care regarding the same and they are clueless as well. Please help...
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Y
Yashwath_001
from Kakinada, Andhra Pradesh
May 30, 2022
May 30, 2022
This thread was updated on May 30, 2022
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Refund problem

I Placed ajio return request on 23th may & return pick up promise date may30th But I haven't received any pick msg When will my product be pick up I want my refund i called many times bt not responding need refund I am literally frustrated from your service.can't wait anymore...
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R
Ras_gi
from Bengaluru, Karnataka
May 30, 2022
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Customer care

Hi
I have ordered dresses from ajio. Size is too large so i have initiated the return. They are coming on holidays like Saturday and sunday . Who the hell will be there in office Saturday and sunday. Simply marking attempted pickup, customer care people are not responding properly. Please take the action. Otherwise why consumer complaints forum? Just to show off. You have not resolved my previous complaint also...
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R
rahul sharma
from Karnal, Haryana
May 30, 2022
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Order Number: FN3981206717

I ordered superdry grey colored sweatshirt from Ajio on 25th March.
I received superdry grey colored sweatshirt, but design and pattern was different. So i return it and was picked up on 5th April and refund was promised till 22nd April. I never got any refund and when i raise a complaint with them, they said the seller said its a non Ajio product and they are keeping a follow up with them. It was funny because i also told them that...
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T
Tanya Pammy
from Hyderabad, Telangana
May 29, 2022
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Product not delivered

Website: Ajio

I had ordered a Caprese sling handbag costing me RS 1748. The product had not been delivered to me yet but I had received message that it was delivered on 28th May 2022 at 7PM. I was at home. No delivery agent had called me or had come to my house. The order is prepaid.

I had complained to Ajio CUSTOMER care today complaint number COM[protected]. But the CUSTOMER agent didn't specify at all as to whether the order will...
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H
hardev mahesh
from Kozhikode, Kerala
May 29, 2022
May 30, 2022
This thread was updated on May 30, 2022
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Scam

I bought a Nike precision 5 basketball shoes on ajio online shopping and they gave me a first copy of it. When I tried to return it they are saying that the colour is mismatched so we can't take it back.
My 3, 211 Indian rupees got dumped...
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M
Mehak Islam
May 28, 2022
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Worst customer service

Pathetic service provided to customers. Worst customer care service. I tried calling them but they have kept my number on hold mode. Also, I tried returning the product but the return window has already been closed prior the last date. And when contacted them regarding the same, they didn't give satisfactory reply and instead asked me to email the images of the product. Poor service providers!...
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S
sahithya kamalapadu
May 28, 2022
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Return not accepting

The issue that I have experienced was: I have ordered two jeans and one top which were delivered to me . So far so good . When I want to return/exchange the products as the size is larger and also it is before the return window, the option to place return order is not shown. Reason was that it was not updated in the app that the product was delivered and return option is not working.

It occurred on: 25/04/2022

I...
+2 photos
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D
divs4in
May 28, 2022
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Refund of courier charges not returned.

Address: 161 - A BLOCK, SRILA HEIGHTS,, St. John Road, East nehru Nagar, East Marredpally

Order# FN[protected] -
I had to self ship the few products which i wished to return.
I was being promised that after receiving the product, Ajio will refund the courier charges to me. But its been more than 7 days and I havent received the refund of courier charges yet, although only product charges are being refunded. I raised a complained that i have not received the courier charges. I mailed them several times and even tweeted...
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D
divs4in
May 28, 2022
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Refund of courier charges not returned.

Address: 161 - A BLOCK, SRILA HEIGHTS,, St. John Road, East nehru Nagar, East Marredpally

My Order# FN[protected], I was being instructed to self ship the product if I dont wish to keep the product. and then promised that the same refund of courier charges would be refunded to me after receiving the product.
I have received the refund of the products but courier charges are not yet refunded.
SInce past 7 days i am being following up, still havent received any resolution.
They informed me that by 25th May, they...
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H
HeliKapadiwala
from Mumbai, Maharashtra
May 28, 2022
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Return not picked up

Address: SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068
Website: www.ajio.com

Order ID FN[protected]
Order placed on Tue, 10 May 2022
Order delivered on Tue, 16 May 2022
Amount to be refunded: ₹690.00

1st Return Attempt on 17 May 2022
Return ID : #RT67696218
Complaint No.: COM[protected]

2nd Return Attempt on 25 May 2022
Return ID : #RT68378950
Complaint No.: COM[protected]


I ordered a dress that was delivered on...
+7 photos
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Y
Yoganand Tiwari
from Unnao, Uttar Pradesh
May 27, 2022
May 27, 2022
This thread was updated on May 27, 2022
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Not accepting return request for too many months

Not accepting return request for too many months...
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