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Updated: Jul 28, 2024
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Asus India reviews & complaints page 29

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R
rishi4
from Raha, Assam
Oct 20, 2017
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handset zenfone max3

Address: Tinsukia, Assam

It is to be regretted that since last august i am not getting smooth service in my handset i) bsnl sim is not operating in slot 1/2, same sim when put in the other set works smoothly ii) jeo service is too slow in the handset since august whether any error in the setting. Please attend the complain at the earliest my handset is in warranty period. M y problem was not resolved when i approached your company sales boy at sanjeev store digboi....
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M
metahuman
from Sirur, Maharashtra
Oct 17, 2017
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asus zenfone 5/ not working properly

Address: Amravati, Maharashtra

My mobile handset is not working properly, audio and video issues, lagging and even it is an old model with expired warranty. I went to the service centre and they told me this.
Just few days been passed, i ordered it from flipkart. It is maybe used mobile phone. I need you to refund my money and get your handset back or at least exchange it with new phone....
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D
Deepak Ranjan Jena
from Ranaghat, West Bengal
Oct 14, 2017
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customer is in problem

Solve my problem becoz rs17900 is not a big issue but i have sir... I have a zenfone 3 max which is less than 6 month... I had a mother board problem but after solving the problem from the very respected service centre from bhubaneshwar. Odisha... They solved the problem but voltie option is not there which was coming from the purchase of the mobile... I m staying 200 kms away from service centre... Should i go to that place again to solve...
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K
karunamayudu
from Hyderabad, Telangana
Oct 11, 2017
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misplaced parts after service. product is not working proper

Address: Ranga Reddy, Andhra Pradesh, 500049

I have given the product for service and mentioned that device is behaving mad if internal memory exceeds 16 GB out of 32 GB, Charging slow, Touch not working proper and micro phone problem on June 10th 2017. Once the issue is fixed they delivered the defective device on 20th July 2017, after that i have submitted my device thrice in service centre but every time they delivered the defective piece with multiple new issues. After that we communicated...
+2 photos
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S
Sarang5157
from Chittur, Kerala
Oct 10, 2017
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asus e202s

I bought asus e202s two months back from one of the asus authorized distributor in coimbatore for business trip. Buy it faced lot of difficulty in handling the product. Its not user friendly and the process is very slow, i contacted the seller and discussed about the same. But the refuse to exchange the product and didn't provide right support. At the time of purchase they very much recommend this product but now they told the performance...
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A
AsusUser
from Bengaluru, Karnataka
Oct 10, 2017
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defective product

Address: Jaipur, Rajasthan, 302004

Bought asus r558u on dec 12, 2016. It has not been a day since that this laptop has run smoothly without any glitches.
Not only is surprisingly slow to do anything, it shuts down on its own, it hangs, the screen turns black besides that drivers are causing trouble.
I think this is a fake product and i have been conned into buying this.
This product is still under warranty.
I either want a refund or i want a brand...
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S
S Khandakkar
from Imphal, Manipur
Oct 6, 2017
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after sell service

Address: Jorhat, Assam, 785008
Website: [email protected]

Sir/madam,
I bought an asus laptop, becomes faulty. Today it has been 39 days, they have not resolve the issue & kept the laptop under their custody. It is under warranty period.
I requested them so many times that please either replace it or refund. But they dont adress my problem properly and ask me to wait.
39 days realy a long period. They are cheating indian customer by selling defective model which they ceased...
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A
Akhil Mathew
from Tiruvalla, Kerala
Oct 4, 2017
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asus r541u laptop 7th generation

Address: Kottayam, Kerala

I had buyed this laptop 4 months ago. I am proud to be an asus user. But now i am facing certain complaints for this product. Firstoff all the lap is not performing well and i am facing software complaints. Within this short period itself the keyboard had damaged. I am totally disappointed by this product. When i approched the authorised dealers the response was not fair. To resolve this problem, i would appreciate your money refund or replacement...
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V
Vigneshm01
from Chennai, Tamil Nadu
Sep 30, 2017
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warranty scam by asus

Address: Chennai, Tamil Nadu, 600016
Website: www.asus.com/in

I am vignesh from chennai and i have purchased a asus gl552jx rog series gaming laptop in ebay.in on 22nd march 2016 with 2 years manufacturers warranty.

I gave my laptop for service to an asus official service (F1 info solutions & services pvt ltd, unit no. 11, 14, & 15, vgp victory house, near sony centre, mount rd, chennai, tamil nadu 600002) for the first time on 16th march 2017 which is nearly one year from my date of...
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R
rishav.kr.sah
from Bhabua, Bihar
Sep 29, 2017
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offer benefits not received after receiving payment.

Website: asuspromo.in

I had purchased a laptop with which there was a offer in which i had to pay extra ₹1697 for a gift voucher from myntra worth ₹3000, steam coupon worth ₹1000 and 1 year extended warranty for my laptop. I was promised to receive the mentioned benefits within 15 working days from the date of payment which was 29 of august 2017, and haven't received it yet. Each time i try to contact them they just keep saying i will receive the promised...
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R
rahul batra02396
from Mohali, Punjab
Sep 27, 2017
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unfulfilled laptop

Address: Ludhiana, Punjab, 141008

Bhaiya merit saron se request h ki asus ka laptop mat khridiye bcoz:-

1) laptop ke hand rest ka sara colour utar gaya or vo display par lag gaya

2) laptop main 8gb ram and 2gb nvidea hone ke baad bhi performance (Functioning) bhut slow h

3) window apne aap crash ho jaati h

4) agar online chat karo service centre ke saath to vo customer ko satisfy hi nhi kar pate...

So...
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H
HaiL HyDrA
from Hyderabad, Telangana
Sep 26, 2017
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service center

Address: Thiruvananthapuram, Kerala, 695501

I have given my laptop over 2 weeks into a service center of asus. And when i'm calling them either the don't accept the call. After a long time when i called and they said that the repair is ready. But when i visited they said it is not complete yet. Is this what you said to your customer service center to do? Im really frustrated due to there inactivity like this. And your service is taking more time that it did affect my job. I wouldn't...
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J
Jeevan Pavan Kotagiri
from Vijayawada, Andhra Pradesh
Sep 24, 2017
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mobile did not on yet

Address: Guntur, Andhra Pradesh, 522403

Date of incident:[protected]
Mobile hasn't switch on yet... And it has been rebooting since an hour.

Please, give me a solution to switch on my mobile
Email id:[protected]@gmail.com

Iam requesting honorably, could you please solve my problem
I bought this in last december, i like this mobile and its features very well
I need to use this mobile
Thank you,
Asus zenfone...
+1 photos
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A
Abhijith Sivadas
from Mahbubabad, Telangana
Sep 21, 2017
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unprofessional service from authorized service center

Address: Bangalore, Karnataka

I had purchased an asus rog gl552jx
Notebook 7months ago. The device worked fine and i was happy about the laptop.
Recently the display backlight stopped working. I checked it properly and made sure there were no issue with the display panel as such. I then gave to to an authorized service center in bangalore - f1 info solutions and services. They returned the laptop after a week with my display changed (I dont still understand...
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A
Anusha1491
from Mumbai, Maharashtra
Sep 20, 2017
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asus rog gaming laptop

Address: Mumbai City, Maharashtra
Website: www.asus.com/in

I had purchased an rog series gl552vw laptop from an authorised dealer of asus in ghatkopar in december 2016.
The product has been giving me repeated issues since the start. The battery takes 2.5-3 hours to fully charge and gets drained out in 50 minutes. Also whej i use it on my lap, i get current from the base of the laptop. Infact i even got a burn on my thigh because of this. However i couldnt give the laptop to the service center...
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V
various vikash
from Gonda, Uttar Pradesh
Sep 20, 2017
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service centre person misbehavior and wrong information about laptop raised to higher authority of asus

Address: Kota, Rajasthan, 324002

Dear sir
I would like to inform you that comment mentioned below by authorized service centre kota is repeating the previous service information i. E beacuse i have already service my laptop 02 times at asus authoriesd service cetre (Summer computer) the same patches have found and issue was same in previous case. They have repaired and after 02 moth issue has been started the i have visited the service centre many times the executive...
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S
Sarath777
from Jayamkondacholapuram, Tamil Nadu
Sep 16, 2017
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asus zenfone max-flip logo screen lock

Address: 600084

Dear Team,

I purchased Asus Zenfone Max on 11.07.2016.One week back(10.09.2017) my phone was locked with flip cover home screen & not able to do anything on my phone as i`m not able to unlock the screen & use the mobile.

I reached Asus authorised service center on 15.09.2017(Chennai).They diagonised & gave the details below.

Software update & OS was done.Still not able to unlock the flip cover...
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M
maj.ram2244
from Mundi, Madhya Pradesh
Sep 16, 2017
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notebook repairing issue

Address: Gwalior, Madhya Pradesh, 474005

Dear asus team i'm visited your service center in gwalior for my laptop display issue but your service center convert my problem in physical damage and said to me it's out of warranty case after 2 days i'll pick my laptop from service center with no repairing. My laptop in full working condition when i submitted at service center but when i'll pick back that time i told him for check again but they told me it's battery discharge so please...
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A
Arfa Naz
Sep 14, 2017
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didn't get my laptop on right time.

I submit my laptop for repair in asus service center of nehru place delhi, on 25th august but i still didn't got my laptop because it's repair still in pending.
What wrong with the asus service center. Why they are taking so much time even my laptop is in warranty. I need my laptop as soon as possible so please take any action so that it can repair on right time....
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B
Budhnath Behra
from Ranchi, Jharkhand
Sep 13, 2017
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asus mobile zenfone 3 max model is overheating problem

It has been two months buying zenfone 3max mobile and it's overheating. I have complained twice in service centre jamshedpur jharkhand. But this mobile still have problem of overheating. They often say we have updated the software of mobile and now it's ok. This act will force me to go consumer forum if my grievance is not resolved. I think shopkeeper cheated on me...
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