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Asus India Complaints & Reviews

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Updated: Jul 28, 2024
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Asus India reviews & complaints page 32

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S
Sìvá Kêsävā Rèddy Srìví
from Idukki, Kerala
May 27, 2017
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Problem facing by my laptop

Sir,
I had purchased a laptop a year ago of cost 42000... Form the day onwards it wasn't working properly... I had given in the authorized service centre many times... But it wasn't working properly... When i started to work on my laptop with in the 5 r 10 min it shows that your pc ran in to problem we will restart your system soon... And restarts the system... How can i over come this problem... Is there any chance to replace my...
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shagun130d
from Meerut, Uttar Pradesh
May 27, 2017
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Aptio setup utility

Address: 110092
Website: www.asus.com

This has been a major issue in my laptop and its been continueing from one year now i am so fedup with always loosing my work because the screen shows the "aptio setup mode" and then that stays on screen always and i am never able to work on my computer.
Last year on 05/11/16 my laptop was repaired from hyderabad asus center and yet the same problem has been happening again.
The software engeniere told me that this problem has...
+2 photos
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A
Arun Kumar C M
from Harihar, Karnataka
May 25, 2017
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Warranty not covering

Address: Bangalore, Karnataka, 560026

I have bought asus zenphone 2 mobile on 10/10/2016 as per me i should have one year warranty coverage up to 10/10/2017. But when i submitted to service center they are saying this is out of warranty on 15/05/2017. Kindly find the invoice copy.
Below mail from customer service

Dear
Valued customer,
!! Greetings!!

As per activation date 7-oct-15 unit is out of warranty.

Thanks...
+1 photos
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C
ca.nrhm.karimganj
from Lala, Assam
May 23, 2017
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Charging problem & other technical problem

Address: 788710
Website: www.asus.com

Sir/Maa'm,
I have purchased 1 no. ZenFone through Flipkart vide order date[protected] to the shipping address of Shibashish Dutta Gupta(For Abhijit Adhikari), WHO, NPSP Unit, Civil Hospital, o/o The Addl. CM&HO(FW), Civil Hospital Road, Civil Hospital Campus, Silchar, Assam-788001 & received in the month of 1st week of June-2016. Since last 20 days this phone is not getting charged properly & also facing problem while to operate and...
+1 photos
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P
Parag Vishwakarma
from Pune, Maharashtra
May 18, 2017
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Purchase new mobile with in 15 days motherboard get damaged

Address: 440016
Website: Asus Mobile

Dear asus team,

Unfortunately i purchase mobile asus zenfone max 3 - 5.2 inch.
With in 15 days motherboard was damaged. This is the quality of your new launched phone...
Service centre in nagpur india they dont have tat for service repair, non availability of spare part. Really feel bad to buy this company mobile phone and same suggest to all... Not to buy asus mobile. You dont have policy to change mobile???...
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S
sasikanth Rallapalli
from Delhi, Delhi
May 15, 2017
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Asus Zenfone 2 Mobile

Address: Ranga Reddy, Andhra Pradesh, 500050

I have purchased asus zenfone 2 mobile 1 year ago. This phone hangs on logo screen and we cannot unlock the phone even after booting. After sometime phone again reboots and stuck on logo screen.

When i tried to get it repaired through service center, they replaced the touch screen but still i am facing the same issue. Now since my warranty is expired i need to pay even for diagnosis to find out the root cause.

Purchasing...
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S
Soniya Jenifer k
from Idukki, Kerala
May 13, 2017
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It's just been 3 months since I got this mobile, its not functioning, I'm taking this issue to consumer court and Sue you people.

Address: Chennai, Tamil Nadu, 600023

Hi Asus,

I bought Asus Zenfone go on Jan 2017, it's just been 3 months within which 2 times I took this mobile to service center where they changed the complete mother board. I trusted Asus and it's a disappointment, basic this outgoing and incoming calls that also this mobile is not able to provide. Each and every day it's coming up with new problems. I spent so much of money and bought this mobile, great disappointment....
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SudhyNair
from Tumkur, Karnataka
May 9, 2017
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Lcd screen service

We have more than 15 Asus LCD screens in our Office at Kottayam. Yesterday one among these, got complaint (Out of Warranty). I called their Customer care number [protected], today, the lady replied, after a long time on phone, that they have no service center in Kottayam and asked me to take the product and got to Thodupuzha (Kerala) their nearby Service Center to get it serviced....
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J
Jayakrishnan VS
from Neyyattinkara, Kerala
May 4, 2017
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Bad service centre of asus

Address: Thiruvananthapuram, Kerala, 695121
Website: Asus

I have repaired my asus zenfone 2 laser 3 times in the service centre in nandancode, trivandrum. As i come home i am not able to use my phone as it got hanged and not getting power on. First time tey told me it was software problem. Second time they told me the board of the phone got damaged. Now its the third time its getting the same complaint. I should get it repaired or i should get it replaced. The service centre address is f1info solutions,...
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A
apurav
from Dalhousie, Himachal Pradesh
May 3, 2017
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Mobile handset

Address: Mandi, Himachal Pradesh, 175001

I have purchased a handset (Asus_z010d) on dated 24/11/2017 from your dealer at nerchowk. First time i have faced a issue in its touch on dated 15/03/2017 and i went to a dealer for solution. He send my phone to the service center for further process but after 10 days service center send back the phone with letter and said all the work will be done on chargeable basis. I was not satisfied with their reply and i have again visited the dealer...
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A
ambarishcbd
from Gangtok, Sikkim
May 3, 2017
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Bluetooth issue and battery problem

Address: 735301

I am use ASUS ZenFone z010d. When I purchase my phone then I can't connect my car audio system via Bluetooth. I call to customer care they suggest me for factory reset. Then I try this but the probleme are same. Then go through my nearest service centers but they can not satisfied me. So this phone is very bad.
My Phone Number- [protected]
Name- Ambarish Guha...
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M
Manish Jaroli
from Delhi, Delhi
May 2, 2017
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Repair problem

Address: Thane, Maharashtra, 401504
Website: www.asus.com/in

I have submitted my asus zen phone on 07/04/2017 via rma number inr6h40139 for memory card detection problem but till now i have not received any message that my mobile is repaired or not.

They are tailing that they have replace the motherboard but new motherboard was also faulty, hence they have requested for new motherboard again and till now they are waiting for motherboard.

Its around one month over for repairing,...
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S
Sankswati
from Mumbai, Maharashtra
May 2, 2017
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Defective piece sold to customer

Address: Pune, Maharashtra, 411038

Asus it's a very bad service as well as very bad and defective piece can make an buy to customer. It's customer center service is also very ugly and late. I have purchased asus max 3 next day it's a fully faulty piece and no return guarantee. And service center can also late to solve these problems so why defective piece can sold to the customer.
In future it's not good for company. When customer satisfaction the company can grow in...
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S
Sachin531
from Pune, Maharashtra
Apr 27, 2017
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Battery drain and not charging

Address: 695013

I have bought an asus zenfone max 5 months before and now im facing certain damages with the battery. The battery is draining out and when im charging it then the battery is not getting charged. So i have taken the phone to the service centre here in trivandrum. And they said that the product iz within warranty period and they repair it within 7 days . After that they called me and said the phone is ready . And I went there and bought my...
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A
anilkumar mayigowda
from Virarajendrapet, Karnataka
Apr 26, 2017
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Asus zenfone touchpad issue

Address: Mumbai City, Maharashtra, 400058

Asus zenfone
Serial number： g4axb72398024yx
Purchase date：2016/07/14
I have purchased a new asus zenfone from amazon on 14/07/2016.
After 2 months i have found about the fast draining of battery.
This issue is resolved after rebooting the phone according to instructions obatained from zenfone support.
Since one month i am facing the touch pad issues.
Since my phone is under warranty please...
+1 photos
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james moriarty
from Lucknow, Uttar Pradesh
Apr 18, 2017
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Poor response

Address: Jaipur, Rajasthan, 302001
Website: www.asus.com

Few days back I visited Jaipur service center of asus, they said that my notebook has a cable problem and it needs to be replaced. They then said that cable is not currently available and and they took my contact details and told me that I will be informed whenever the cable will arrive.

Today after 6 days, i called them again to check about the availability and to my surprise found that they have not even ordered the cable...
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Payal Zawar Bhangdiya
from Pune, Maharashtra
Apr 14, 2017
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Mobile speaker damaged when mobile submitted to change port

Address: Pune, Maharashtra, 411028

My Phone was have charging issue so I have submitted my ASUS Zenphone 2 to service center in Pune . They have asked me to changed port after my confirmation they have done that and I have recieved mail that mobile is done and i can collect it from service center, When after 2 days i visited service center they said mobile was not yet checked.
Again when after 3-4 I went to collect mobile after coming home i found that speaker were...
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J
Jayshree Manjrekar
from Mumbai, Maharashtra
Apr 13, 2017
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Faulty parts sold by company

Address: 400052

Its been a year that im using asus phone and within a year i had hardware issue which got checked by the gallery and then was replaced after which again i had same issue... 3 times i had to loose my data of the phone and later my display was repaired because it broke and then recently now in month of march end it gt fixed again by paying more than Rs5000 the display in 3 days gave issue and because of which in april 2017 i went to the gallery...
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S
shwetathakur0994
from Basi, Punjab
Apr 10, 2017
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Fraud service centres

Address: 160031

I bought zenfone 2 laser online one year back (16th march, 2016). After 2 months, the earphone plug stopped working but rest of it was working fine. As it was under warranty so i gave it to asus service center (sec- 32D Chandigarh) almost 10 days prior to the warranty expiration date. But after receiving it back, when I turned it off to insert the sim it is not turning on since then. I am used to change my sim quite often and thus turning...
+1 photos
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M
monu bhardwaj
from Delhi, Delhi
Apr 9, 2017
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USB Port damaged

Address: New Delhi, Delhi, 110047

My name is Sunil bhardwaj, I have purchased ASUS Notebook Laptop on dated:[protected] from cost to cost, Nehru place. G9NOCX21E309387, mode no x540L.Since I have purchased It has problem with USB PORT. But after ONE weeks USB port damages. Then I went to service center in gurugram.say it is physically damaged... But USB PORT quality not good...so plzzzz solve the issue......
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