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Updated: Jul 28, 2024
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Asus India reviews & complaints page 27

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R
R.P. Ahirwar
from Delhi, Delhi
Jun 6, 2018
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charging issue of mobile

Address: Bhopal, Madhya Pradesh, 462041

Dear sir,
I r p ahirwar bhopal purchased a asus mobile on 22.08.2017 (Order date) online. Its charging slot became loose and sometimes battery is not getting charge. I went to your authorized service centre, in mp nagar bhopal i. E. Techmate enterprises, bhopal. Mobile is under warranty period. Your technician/service engineer is telling me that first approval will come from company afterwards part will be dispatched and it will take...
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D
Debojit Borah2
from Barpeta Road, Assam
Jun 5, 2018
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probable false repair quotation guwshati

Address: Kamrup Metropolitan, Assam, 91

I have submitted Zenfone 5 model no ZC500TGIT015WW to repair at GUWAHATI authorized service center. Fault was rebooting continues after error during system update. They quote me 5800 for mother board replacement. But, after rejected by me, I took the handset back. Accidently it fall down from my hand and after that working fine.

Why this is done by service center. For that I had to buy new hand sent for Rd 15000. Who is responsible...
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K
kaja nizamdeen
from Chennai, Tamil Nadu
May 31, 2018
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asus laser 2 zenfone ze550kl

Address: 626117

Dear team,

I bought a battery through ebay on the last december. Model name mentioned in subject line. But it is draining fast and getting discharged on 30% charging. I think the product is waste of money. Battery never getting charged to 100%. I am facing issue not only for me and my friends as well. I was very unhappy with the product. Please let me know where i will get the original battery....
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V
vysaghan
from Ariyalur, Tamil Nadu
May 5, 2018
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no warranty certificate received

Sir i have purchased an asus laptop from a certified store in trivandrum, kerala on 27 may 2017 and registered for asus "back to school" offer in which they are supposed to send extra 3 year warranty card within 20 working days after payment. Now its been almost 1 year after the payment and till now i have not received any updates on the offer. This is the worst customer service i have ever seen. They should refund the amount that i have...
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N
Nir Mal Kic Hu
from Ernakulam, Kerala
Apr 27, 2018
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asus rog gl553vd

Address: Thiruvananthapuram, Kerala, 695607
Website: www.asusindia.com

I have bought a asus rog gl553vd laptop...its only 8 months old..it is very slow, overheating, and crashing os.and its speaker is producing some kind of weird noise..its a terrible situation...as i am working, the laptop suddenly crashed and its not rebooting...as i went to the customer care, trivandrum, They are saying they will try to look at the complaints in 7 working days, which is terrible, and they are also saying that the data is...
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T
tskavinesh
from Chennai, Tamil Nadu
Apr 19, 2018
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asus service scam

I have been using an Asus Laptop for the Past 2 years. The Model is ASUS R510JX. Currently the laptop is in out of warranty. For the Past one week, i have the power on problem. The laptop is not switching on for some reasons. I check it internally, everything was good. But i think the Pin that mounts the cable from the Power button board to the motherboard was little bit loose and has some problem. So took the unit to nearby offical Asus...
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R
rani09
from Delhi, Delhi
Apr 9, 2018
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mobile zenfone laser 3 dead, within 3 months service centre also not giving proper response

Address: 110078

Hi,
This is to please suggest me how can my problem be resolved. I purchased a zenfone 3 laser from flipkart on 20th of december’ 17; within the first 2 months time only,
• the charger stopped working,
• in another 15 days one plug of the earphone,
• and finally in another 10 days the handset itself. 
I already found some lags in the beginning and requested 4 replacement, but was not attended...
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R
rakesh_rrsingh
from Bengaluru, Karnataka
Mar 30, 2018
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no refund for a faulty laptop bought a day back

Address: Bangalore, Karnataka, 560048

I had bought a laptop from asus exclusive store and next day it gave me frequent wifi disconnection. Made a complaint and a replacement was allowed. This time i opted for even a more costlier product. This gave me same problem as was in earlier laptop. So i made a complaint and been following up on it for last 5 days and there is no concrete response coming my way.
They want to repair but why would i take something which is repaired...
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N
Nrk Prasad Konduri
from Bengaluru, Karnataka
Mar 29, 2018
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asus mobile service

I purchased asus zenfone max mobile one year back. Recently it started to develop some software problem and not booting. But it is charging normally. I took it to asus service center at vijayawada and they took it inside and said it is not charging. However i asked them to diagnose the problem and call back me with an estimation. They told me that some pcb connected with charging and mouth piece is defecting and will cost rs. 1250 to replace...
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R
rajkumar bhingardive
from Mumbai, Maharashtra
Mar 23, 2018
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mobile phone battery

Resp. Sir,
I have purchare asus zenphone 5 mobile. Now after three years i have to replace mobile battery. So i went to asus service center in ahmednagar. They told that battery prise is rs.600 + 500 sevice charges. I was shocked that for only changing battery they take sevice charges of rs.500. So i called costomer care officer for conforming the charges. They told the charges was correct. They told we have company policy.
...
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S
sandippatel1991
from Pune, Maharashtra
Mar 13, 2018
Resolved
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giving refurbished part in replacement of faulty graphics card

Address: Thane, Maharashtra, 401105
Website: www.asus.com

Hello sir,

I had purchased asus graphics card - asus strix rog 1070 o8g and its under warranty period. It's been only one month old and never worked after i bought it. Same has been confirmed by their service center, regenersis andheri.
So they are now giving me refurbished piece (Instead of new graphics card in replacement). I am not willing to accept refurbished part as it is nothing but repaired part of someone else,...
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V
vipin pawar
from Jabalpur, Madhya Pradesh
Mar 12, 2018
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company must stop manufacturing mobile phones

Address: Pune, Maharashtra

As i mentioned in subject line that company must stop manufacturing mobile phones.
I purchased asus zenfone in 2014 and within one and half year it started giving program.
Few of my friends are also asus mobile phone users and each and everyone facing some issues with the phone.
So it is hearty request to the asus company that please stop manufacturing the mobile phones.
In a simple words this is not your cup...
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G
Gousiya S
from Pune, Maharashtra
Mar 5, 2018
Resolved
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hardware issues with a new asus s510u

Address: 411048

Hello,

I purchased a new ASUS S510U 8gb Ram Intel Core i5 Win 10 from Laptech Solutions Pune on 25-Nov-2017 ( contact ‭[protected]‬). As soon as the box was unpacked and the laptop handed over to me I pointed out that the machine hangs on every click and this could be a hardware issue. I was assured by the Laptech guys that this is because it’s installed windows updates in the background and that it would work fine once...
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S
Sworup
from Bengaluru, Karnataka
Feb 27, 2018
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zenfone 3 max 5.5

Hi, i am very much unsatisfied with the asus zenfone 3 max that i bought. Because, first it was marshmallow and i was very happy that the phone has godd battery etc.. But after 4 days, nougat update came and i updated my phone to nougat.
But after this, the phone is draining battery, and very much heating.
So please provide a firmware to downgrade from nougat back to marshmallow. If you didnt do that in one week, then i will...
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S
S/ NG
from Delhi, Delhi
Feb 25, 2018
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asus zenfone max handset not working properly.

Address: Kolkata, West Bengal, 700102

I have parches one zenfone max 15 days back. The phone is not working as per configuration also the touch sensitivity is very bad. Its taking 3 to 4 second to response. I contact to the seller with in 3 days after purchasing the phone but he is not ready to refund my money. So please help me.

My name: saikat nandigrami
Contact no: [protected]
Location: kesthopur, kolkata....
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T
Tarik Wala
from Dhamtari, Chhattisgarh
Feb 25, 2018
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asus ze551ml 6j/z358000/128g/4g improper diagnosis by service center

Address: Bhavnagar, Gujarat, 364001

Dear care takers,
I would like to inform that i have sent my said phone to service centere at ahmedabad f1 info solutions and services pvt ltd. Dt: 06/12/2017.
I have replaced the battery by my self and purchased batttery online due to unavailable service centere nearby... As the battery was faulty which i later come to know.. And the phone was dead..
Than i have sent phone to ahmedabad..
They have diagnose that...
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A
ashutoshram
from Kolkata, West Bengal
Feb 18, 2018
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laptop r558uq

Address: 736123

I bought this laptop six month ago and my laptop going into service center after every 2 months (3time problem occurred now it's 4th time), my so much time got wasted.. Asus customer care is not cooperating with me, i think i got defective laptop.

Initially it had
1. Few keys of the keypad were not working
2. Usb was not working
3. Cd-rom problem (It was noisy)
4. Laptop behaved abnormal once...
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G
Gokul Raaj
from Chennai, Tamil Nadu
Feb 18, 2018
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damaged my phone motherboard and display... very rude reply from manager

Address: Pondicherry, Puducherry, 605005
Website: www.asus.in

I gave my phone for software installation... At that time they damaged my motherboard and they changed and gave me a new motherboard... While getting delivery i saw my phone touch not working... I'm asking them they are refusing to accept their mistakes... I'm calling regenersis india limited bengaluru... The manager is speaking rudely... And refusing to change my touch... If my problem is not solved i'll raise a case against asus in court......
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B
Biswajit81342600b
from Ranaghat, West Bengal
Jan 28, 2018
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asus is simple chaina product, so all people serious from asus. and all appearance is chaina.

I am purches the zenfone max 3 model x00ddb purches date 11 th dec 2017. But this phone is autometic restart, docoument delet and all time hang and spekar problem, not rechable all time. I am going to infinity asus delar bardhaman delar said going service centre. Service center said warenty over but i parches just one month so going delar person. But my phone is child kids. This phone is allready help bajaj finance whose 1 st emi 2nd feb...
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N
Nihit Tiwari
from Noida, Uttar Pradesh
Jan 15, 2018
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rog gl553vd/ unable to open my software, it doesn't respond to my system and restarts it every time

Address: Faridabad, Haryana, 121001

When i open the software which i work on, my laptop doesn't respond it and restarts my laptop saying that there is a driver fault. I had the same problem one month ago but at that time it was because of the system update of windows 10 and the problem was solved by the asus service center in nehru place, new delhi. Please help me figure it out as i am unable to work....
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