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Asus India Complaints & Reviews

www.asus.com/in

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Updated: Jul 28, 2024

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Own Manufacturing Issues

Delay in Processing DOA for Defective product and laptop replacement is getting delayed by Flipkart

Deregistration of products from one account and registration to another.

Asus authorised fraud repair engineer

Most useful reviews

Laptop Not repaired yet and unable to use since around 2 months

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Samyak Satare 01

asuspromo.in fake offers

Customer service - DO NOT buy laptop for potential buyers

Featured stories

Pathetic Services Provided, Problem not resolved even after replacing hard disk n motherboard of the Asus Laptop, Need Replacement

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Service Center fraud to me.

Asus India reviews & complaints page 3

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Address: F1 Info Solutions and Services Pvt Ltd (ASUS MOBILE SERVICE)

I bought a new monitor bearing Sl. No. M3LMQS395917 on Dec 31st, 2022. It took me time to set up the new PC and get all my games running. It took me time to realise that gsync is not working since it is not possible to find out by naked eye easily.

Later when i saw in settings of nvidia control panel, i realised that it was showing that monitor is not gsync compatible as claimed in the website of asus product desciption. br...

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Address: 18-474, Lakshmi Towers, Old Town, Anantapuram Mumbai Mumbai City District Maharashtra India Phone - 1800 209 0365

Sir My Asus Laptop in Warranty But Asus Company Not Provide Warranty And
I am being asked for money
Please Repair My Laptop free of cost...

+1 photos

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Address: A/301, om vihar, kasturi garden, amrutvani road, near temba hospital, bhayander west

I am a student
with lots of difficulty my parents bought me laptop but within 2 months there is issues in the laptop when asked to replace the reply was we cannot replace it as replacement warrantee is only for 2 days. the company provider person comes and solve the issues again the another issues arises. in almost a year the external Ram, Motherboard, battery, coolant applied for 2 times has been replaced after that my issues resolved....

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1. ASUS Laptop Model AS TP412F 10110U/5DZ/4G/US, purchased on 25th May 2021.
2. Consistent product performance issues, including poor battery backup, and device heating.
3. The same was also highlighted through a service complaint on 31st March 2022, and the battery was replaced.
4. However, problems persisted, including LCD screen flickering issues for the past several weeks. issue highlighted to ASUS Service Support...

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Address: G 82 MAHAVIR ENCLAVE

I have purchase asus laptop, but laptop is defective, and company denay to change my laptop, its brand new laptop ....

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I gave my laptop because it was not switching on they said mother board problem they told they will replace. There after took around 5 weeks . Finally got laptop with damaged light bars and speaker
As they are working good previously as they damaged it . [censored]ier people ever I need replacement worst company ever found and worst products i recommend everybody not to buy Asus products. No service no one replies If replied they tell u...

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Address: #6-932 Siddeshwara Nilaya Nisarga Colony Sharanasirsagi Maddi, Near BR patil petrol bunk

Wifi connection is not working in my laptop...

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I bought a new laptop ASUS vivobook laptop 14 X151J on 28th Aug. 2022.
it was working well till 17th sept 2022 suddenly it stopped working on 17th sept 2022. i went to nearby ASUS service center and they told me that the led screen of my laptop is malfunctioning and it will take 5 to 7 working days to get as new screen replacement.
as my laptop is in warranty. i request you to get my laptop replaced by new laptop or else refund...

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I had submitted my Asus ZenFone 6z for repairing at the service center but after a week they call me and say the parts are not available and Asus had stopped manufacturing.
Seems like my 35, 000rs cell will just lie dead.
The parts to be repaired are-
Display
Back panel
Usb port
Volume buttons...

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I have a TUF a15 that has a screen issue. It is almost 2 years old now. I purchased an extended warranty till October 2022. I have been in touch with the Asus team for over a month trying to get the issue resolved. They have passed my complaints to different departments and asked me to write to them. After that, they asked me to wait for the last 2 weeks as the issue is being resolved. Their toll-free number does not have anyone to answer...

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I bought Asus strix G15 laptop on 2nd October 2021 and now I have started to face issues with my product like
1) Keyboard automatically typing 0 continuously
2) charger not connecting properly,
3) back panel of laptop screen give a little bit
of electrical current if we touch while laptop
is changing.
4). Sometimes touchpad don't respond and
lags.
5). Many of the joints also started...

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Address: 201, Ashok Bhawan, Building No.93, Nehru Place, New Delhi, Delhi, India.

Website: 201, Ashok Bhawan, Building No.93, Nehru Place, New Delhi, Delhi, India.

The issue that I have experienced was: Dear team,

my Asus product is under warranty and my Asus motherboard is not powering on we have visited the
nearest service center Bareilly which is situated near the bus stop Bareilly

the service center denied repairing my Asus product

Care center main person is saying it is not covered under warranty because it seems like rat spoiled
on the...

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Hi,
I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in 15 days from the date of invoice. Upon this, I had called ASUS promo support on 27th AUG, and told them I did my registration on 24th Aug i.e. 15th day from my date of invoice i.e. 9th AUG, and also told them my delivery was...

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Address: Kewzing south sikkim 737139

Website: Asus.in

I opted to claim my warranty, for the screen dead issue, i contacted asus and they told me they will call after two day, and i received email saying their technician will call me for further detail, now its been more then 1 week, they havent come to fix my problem, and when i check my repair status, it was showing my issue were resolved, they didnt came....

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Hi,
My name is amit kumar. I made transaction of 2499 Rs. for my asus x13 laptop to extend warranty by three years and received the confirmation mail from asus on 13th june 2022 to wait for next 45 days to receive warranty card.
More than two months (60+) days has passed (as on 22 aug 2022), but no mail, whatsapp communication I received from them (not even on mail). Tried finding customer number, all in vain.
Please...

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Address: #36/571, 13th Across, Bhuvaneshwari nagar, hebbal kempapura

Hi, I have paid so much for a laptop ASUS laptop i bought from amazon in 2020. The screen has patches already and the screen is dying. This was a premium product from ASUS and still facing infuriating quality issues. Previously i had replaced the Wi-Fi card due to unreasoned quality issue. They are looting the consumers with low quality products. Please help...

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Hi All,

I bought an ASUS laptop from Reliance digital on 26th July 22 for more than one lacs.
and within a week, its keypad started malfunctioning. I complained about struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) .

After a lot of Struggle, I could lodge the complaint & engineer visited, but did not provide any receipt. It was informed that...

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Hi All,

I bout a ASUS laptop from Reliance digital and within a week, its keypad is not working correctly. I filled a complaint after struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) & email of support, I could not find till date.
After a lot of Struggle, I could lodge a complaint & engineer visited, did not provide any receipt & said, the keyboard needed to be...

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Address: Supreme Chambers, 4th Floor, 402, 17/18 Shah Industrial Estate, Veera Desai Rd, Mumbai, Maharashtra 400053

Website: www.asus.com/in

I ordered a laptop on 3rd of August and have paid each penny. I was told my order will be delivered in 4-5 business days. It has been more than 3 days and my order still shows processing. They just sent me an email after the order and nothing after that. I cant track my order or get any details. The customer care helpline knows nothing or very little about their own services. I would rate it 0/5 in terms of dealing after the order. Please...

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Address: Deccan,Pune,Maharashtra, India

I have purchased Asus Tuf Gaming A15 FA506IC-HN005W, which stopped working within 4 days .I Visted customer service center they provided me with DOA certificate but the dealership where I have purchased laptop from is not accepted the DOA and asking for canceling DOA ....

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