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Asus India Complaints & Reviews

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Updated: Jan 18, 2025
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Asus India reviews & complaints page 3

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R
RoHit8126
from Agra, Uttar Pradesh
Feb 5, 2023
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Asus vivobook k15

Address: agra

In my laptop since last one month no ms office, no ms word is working ..
please as soon as possible resolve my problem...
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C
Chandru1902
from Bengaluru, Karnataka
Jan 22, 2023
Jan 25, 2023
This thread was updated on Jan 25, 2023
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Asus ROG phone 5s cheated by Asus

I bought a Rog phone 5s from Flipkart on June 2022.The air triggers stopped working from last month. But, when I checked the IMEI, I found out that they have sent a ROG PHONE 5 in the box of ROG PHONE 5s.
I have paid lot of money and they have sent me an old phone with the new name....
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A
Anirudh1989
from Bengaluru, Karnataka
Jan 21, 2023
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Defective monitor - gsync not working

Address: F1 Info Solutions and Services Pvt Ltd (ASUS MOBILE SERVICE)

I bought a new monitor bearing Sl. No. M3LMQS395917 on Dec 31st, 2022. It took me time to set up the new PC and get all my games running. It took me time to realise that gsync is not working since it is not possible to find out by naked eye easily.

Later when i saw in settings of nvidia control panel, i realised that it was showing that monitor is not gsync compatible as claimed in the website of asus product desciption. br...
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S
skirfan983@gmail.com
Dec 17, 2022
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My Laptop Under Warranty But Asus Company Not Provide Warranty

Address: 18-474, Lakshmi Towers, Old Town, Anantapuram Mumbai Mumbai City District Maharashtra India Phone - 1800 209 0365

Sir My Asus Laptop in Warranty But Asus Company Not Provide Warranty And
I am being asked for money
Please Repair My Laptop free of cost...
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S
shrusti2001
from Thane, Maharashtra
Dec 10, 2022
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Persistence issues

Address: A/301, om vihar, kasturi garden, amrutvani road, near temba hospital, bhayander west

I am a student
with lots of difficulty my parents bought me laptop but within 2 months there is issues in the laptop when asked to replace the reply was we cannot replace it as replacement warrantee is only for 2 days. the company provider person comes and solve the issues again the another issues arises. in almost a year the external Ram, Motherboard, battery, coolant applied for 2 times has been replaced after that my issues resolved....
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B
bhabajit.chandra
Oct 29, 2022
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Poor and Recurrent Product Quality and Poor Product performance issues for ASUS products

1. ASUS Laptop Model AS TP412F 10110U/5DZ/4G/US, purchased on 25th May 2021.
2. Consistent product performance issues, including poor battery backup, and device heating.
3. The same was also highlighted through a service complaint on 31st March 2022, and the battery was replaced.
4. However, problems persisted, including LCD screen flickering issues for the past several weeks. issue highlighted to ASUS Service Support...
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N
Nitin9911
from Delhi, Delhi
Oct 25, 2022
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Company deny to change my laptop

Address: G 82 MAHAVIR ENCLAVE

I have purchase asus laptop, but laptop is defective, and company denay to change my laptop, its brand new laptop ....
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L
Likhith P
Oct 12, 2022
Oct 12, 2022
This thread was updated on Oct 12, 2022
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Laptop didn't get repaired by your dumbest Authorised service centre

I gave my laptop because it was not switching on they said mother board problem they told they will replace. There after took around 5 weeks . Finally got laptop with damaged light bars and speaker
As they are working good previously as they damaged it . [censored]ier people ever I need replacement worst company ever found and worst products i recommend everybody not to buy Asus products. No service no one replies If replied they tell u...
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V
Vijeth Sj
Sep 23, 2022
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Wifi connection problem

Address: #6-932 Siddeshwara Nilaya Nisarga Colony Sharanasirsagi Maddi, Near BR patil petrol bunk

Wifi connection is not working in my laptop...
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V
varnit10
from Meerut, Uttar Pradesh
Sep 19, 2022
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Led screen not working of newly bought laptop

I bought a new laptop ASUS vivobook laptop 14 X151J on 28th Aug. 2022.
it was working well till 17th sept 2022 suddenly it stopped working on 17th sept 2022. i went to nearby ASUS service center and they told me that the led screen of my laptop is malfunctioning and it will take 5 to 7 working days to get as new screen replacement.
as my laptop is in warranty. i request you to get my laptop replaced by new laptop or else refund...
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N
Nachiket Bhole
Sep 15, 2022
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Parts not available

I had submitted my Asus ZenFone 6z for repairing at the service center but after a week they call me and say the parts are not available and Asus had stopped manufacturing.
Seems like my 35, 000rs cell will just lie dead.
The parts to be repaired are-
Display
Back panel
Usb port
Volume buttons...
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A
aniketg99
from Bengaluru, Karnataka
Sep 7, 2022
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Asus TUF a15 repair issue not resolved for 1 and half month

I have a TUF a15 that has a screen issue. It is almost 2 years old now. I purchased an extended warranty till October 2022. I have been in touch with the Asus team for over a month trying to get the issue resolved. They have passed my complaints to different departments and asked me to write to them. After that, they asked me to wait for the last 2 weeks as the issue is being resolved. Their toll-free number does not have anyone to answer...
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A
Anas1974
from Delhi, Delhi
Sep 6, 2022
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Poor service, product and violation of consumer rights

I bought Asus strix G15 laptop on 2nd October 2021 and now I have started to face issues with my product like
1) Keyboard automatically typing 0 continuously
2) charger not connecting properly,
3) back panel of laptop screen give a little bit
of electrical current if we touch while laptop
is changing.
4). Sometimes touchpad don't respond and
lags.
5). Many of the joints also started...
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A
ashishdr.786
from Rampur, Uttar Pradesh
Sep 4, 2022
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I am writing to you to raise an issue about:Warranty issue

Address: 201, Ashok Bhawan, Building No.93, Nehru Place, New Delhi, Delhi, India.
Website: 201, Ashok Bhawan, Building No.93, Nehru Place, New Delhi, Delhi, India.

The issue that I have experienced was: Dear team,

my Asus product is under warranty and my Asus motherboard is not powering on we have visited the
nearest service center Bareilly which is situated near the bus stop Bareilly

the service center denied repairing my Asus product

Care center main person is saying it is not covered under warranty because it seems like rat spoiled
on the...
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N
nikhil satam
Aug 30, 2022
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Warranty extended promo offer rejected

Hi,
I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in 15 days from the date of invoice. Upon this, I had called ASUS promo support on 27th AUG, and told them I did my registration on 24th Aug i.e. 15th day from my date of invoice i.e. 9th AUG, and also told them my delivery was...
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X
xinyul demajong
Aug 26, 2022
Apr 20, 2024
This thread was updated on Apr 20, 2024
Resolved
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Resolved

Warranty claim

Address: Kewzing south sikkim 737139
Website: Asus.in

I opted to claim my warranty, for the screen dead issue, i contacted asus and they told me they will call after two day, and i received email saying their technician will call me for further detail, now its been more then 1 week, they havent come to fix my problem, and when i check my repair status, it was showing my issue were resolved, they didnt came....
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U
username21012
Aug 22, 2022
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Asus Company Not Extended Warranty even after payment done

Hi,
My name is amit kumar. I made transaction of 2499 Rs. for my asus x13 laptop to extend warranty by three years and received the confirmation mail from asus on 13th june 2022 to wait for next 45 days to receive warranty card.
More than two months (60+) days has passed (as on 22 aug 2022), but no mail, whatsapp communication I received from them (not even on mail). Tried finding customer number, all in vain.
Please...
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J
jashwa aradhya
Aug 20, 2022
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Quality issue

Address: #36/571, 13th Across, Bhuvaneshwari nagar, hebbal kempapura

Hi, I have paid so much for a laptop ASUS laptop i bought from amazon in 2020. The screen has patches already and the screen is dying. This was a premium product from ASUS and still facing infuriating quality issues. Previously i had replaced the Wi-Fi card due to unreasoned quality issue. They are looting the consumers with low quality products. Please help...
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B
Bhupender Bodh
from Delhi, Delhi
Aug 17, 2022
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ASUS-defective laptop supplied & replacement not arranged

Hi All,

I bought an ASUS laptop from Reliance digital on 26th July 22 for more than one lacs.
and within a week, its keypad started malfunctioning. I complained about struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) .

After a lot of Struggle, I could lodge the complaint & engineer visited, but did not provide any receipt. It was informed that...
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B
Bhupender Bodh
from Delhi, Delhi
Aug 16, 2022
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ASUS-Poor laptop & service support

Hi All,

I bout a ASUS laptop from Reliance digital and within a week, its keypad is not working correctly. I filled a complaint after struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) & email of support, I could not find till date.
After a lot of Struggle, I could lodge a complaint & engineer visited, did not provide any receipt & said, the keyboard needed to be...
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