Submit a Complaint
Claimed

Asus India Complaints & Reviews

www.asus.com/in
1
Updated: Jul 28, 2024
Complaints 1255
Resolved
144
Unresolved
1111
So far so good - The company responded to our notifications and is working on resolving complaints.
Complaints
Contacts

File a complaint to Asus India

Having problems with Asus India?

File a complaint and get it resolved by Asus India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Handsets
Asus India

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

Asus India reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Joga Rao Esai
Feb 18, 2022
Report
Copy

Asus Rog 5

There is no dedicated music player for the above phone..kindly suggest a player
Kindly provide the link to below email id
[protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dharmendra9899116552
from GHAZIABAD, Uttar Pradesh
Feb 17, 2022
Feb 28, 2022
This thread was updated on Feb 28, 2022
Report
Copy

I3 Laptop

Address: Noida

Bought asus i3 Laptop on 30th Jan 2022, SR # MBN0CX13A26745D and it was a wrost dicision of my life to go with Asus. The laptop is not working at all even after multiple complaints to Ausus Coustomer care they have not provided satesfactory solutions, received a email where Asus is suggesting to increase SSD/RAM with an addtional cost of Rs. 4000/- which is a fraud, instead of providing the solutions they are asking mony from me.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Harigamer
from Tiruvannamalai, Tamil Nadu
Feb 14, 2022
Report
Copy

Send me a defective product and now not accepting for a replacement.

Address: VGP Victory House, Unit No.11; 14& 15, Anna Salai, near Sony Centre, Mount Road, Chennai, Tamil Nadu 600002

Bought asus tuf f15 on Dec 31 2021 and it was bought by my uncle since I couldn't come to Chennai. Product was delivered to my uncle's house and I bought it from reliance digital and no one from reliance digital told me about 7 days replacement policy.Because of pandemic I couldn't unbox the product and I was able to unbox on Feb 3 2022 and I found there is no damage physically but inside of the screen was broken and I have the videos and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yassungm
from Mumbai, Maharashtra
Feb 13, 2022
Report
Copy

Defective Product

Hi
I am writing this to bring your attention on a serious issue, I have to face your product which was purchased on 3 Feb 2022.
serial no. M8N0CV04T335318
I am facing some screen-related issues like screen blur, screen Flicker sometimes from the first day of purchase. But for the last three days, I am facing these issues with Black screens and mouse tracks stuck frequently.
Also, I am attaching a video of problems...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Ray2548
from Shimla, Himachal Pradesh
Feb 13, 2022
Report
Copy

Premium Phone Asus Rog Phone 5

Dear Sir/Ma'am I purchased an Asus ROG Phone 5 (8/128Gb) (SN - M3AIGF006770BHB) on 02/August/2021 which comes in a premium phone category and also comes with 1 year warranty. I started facing an issue today with my device i.e. on 12/January/2022 at 7.00 pm . My device WiFi & Hotspot suddenly stopped working and after that I tried to connect my device with WiFi again and again but it doesn't connect ( this is a manufacturing defect as most...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Uddeshy singh
Feb 10, 2022
Report
Copy

No support From the company

Model : TUF FX504GE
Serial No: J8NRCX02N698337
Job sheet RMA: INKLM90026

I have asus TUF FX504G (J8NRCX02N698337) and i was using it as my daily driver and for office purposed. Due to white pixels in my display i took my laptop to service center. They took my laptop for service and display replacement on 09/09/2021 and after a whole month they close my job sheet because they did not had the parts available to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Harsh Kanojia
from Jhansi, Uttar Pradesh
Feb 9, 2022
Report
Copy

Delay in Servicing Laptop

So, I buyed laptop on 13 December 2021 from Asus Exclusive Store, Phoenix Plasio Mall, Lucknow, After 1 month o[censored]se, my laptop switched off automatically on 27th Jan 2022 and didn't switched on after trying many times, upon calling the gwalior service center they took 4-5 days to send engineer to jhansi which is so much time, then the engineer came on 2 February 2022, they weren't able to solve the problem at my home, so they took laptop...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Salman Reddy
Feb 7, 2022
Report
Copy

Faulty Replacement GPU received

Instead of receiving a working Asus Rog Rx 570, I instead received an Rx 570 which has the same Fan Overspeed problem which's exterior condition is also in much disarray. I have tweeted to Asus India's handle as well but I am running impatient due to the lack of time left in my warranty which I feel they are exploiting. My RMA replacement gpu serial code is J3VCINGM0223 and RMA Number is INHNN10026.
I hope this gets resolved soon...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gopu Jayan
Feb 4, 2022
Report
Copy

Worst service centre

Address: Asus exclusive store- Logtech infoway Ebenezer building, Ground Floor TC-2, near Chaithanya Eye Hospital, Kesavadasapuram, Thiruvananthapuram kerala

Gave my laptop a month ago for battery issue. At that time the laptop was in dead condition and specifically asked them to check the battery and if it's having trouble then replace the battery. They told me it will be ready in 5 days, after 5 days when I called them they told the lap is not ready, and to call after few days. It continued for one month and I'm in critical situation where my report work is pending can only finish after getting...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohil Das k
Feb 3, 2022
Report
Copy

Asus Rog phone 5 wifi and hotspot isn't working

Address: Mumbai colaba

Wifi and hotspot isnt working in my new asus phone, , even it's warrenty is not expired.my 50000rs is wasted.many peoples are suffering from this issue, , asus are not taking any action or giving any solution to this,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nord User
Jan 30, 2022
Report
Copy

Asus Vivobook- Display issue

Address: Suhane homes, house number-9, deodra mandla

My laptop got out warranty in November 2021 and in the first week of December the screen started flickering like a dish TV flickering. And eventually the display got damaged completely. When I asked in the service centre they said Display has to be changed.
They changed the display bht still the issue is not completely gone.
I never knew Asus products get damaged so early and there is no fix for it. Kindly look into this case...
+1 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
partharic
from Kolkata, West Bengal
Jan 25, 2022
Report
Copy

Failure to repair my laptop along with breach of contract

I hereby want to register my serious complaint against F1 Info Solutions and Services, an authorised service centre of Asus, regarding the service of my laptop. The laptop was first given to your service centre in the month of August, 2021 (RMA – INH3M80216, INH3M80358) and on 17th August, LCD issue was detected after diagnosis. Accordingly, LCD was replaced and the item was returned back on 10th September. After using for few days, I observed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
HARSH SAPRA
Jan 24, 2022
Report
Copy

Asus Tuf F15 2021

Address: Motiwadi b/h jain Temple,Botad,364710

Having Many Issues Related OS 7 Hardware ..i Have Given My Laptop To Asus Care 3 or 4 Times after purchase (4 Months )But Everytimes Problems arrives after Some days of Service I need Replacement Of My Product As I Have Also Taken An Warranty Extension I m not Able to Go Everytime On Asus & Waste My Time In it . Tired of This laptop Functions Anytime Drivers Removes Automatically & Even Asus Care Unable to reSolve it ...& Now Speakers Are...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mussmir
from Srinagar, Jammu and Kashmir
Jan 24, 2022
Report
Copy

Rog phone 5

Asus is scamming people with rog 5 phone gets dead by itself and they replace motherboard after that many other. issues arise i have submitted my device 4 times in a month they even don't provide replacement of refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohammad Rizwan Shaikh
Jan 22, 2022
Report
Copy

Asus rog 3 primum phone "very bad experience after buying asus phone'

Address: Mumbai

A[protected]-0014
Model : Asus Rog3 phone
S/N : L9AIGF0063057TH

Very Bad Experience in my life after buying "ASUS GAMING PREMIUM PHONE"

I had given my Asus mobile premium phone to the Vashi service center for the Air trigger issue & camera blur issue.
they return my phone after replacing the camera and installing software and downgrade firmware for the air trigger issue.
and they assured...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr Anurag mathur
from rajkot, Gujarat
Jan 18, 2022
Report
Copy

Mobile phone poor service

Address: mathur hospital behind raiya tel exchange , 150 feet ring road rajkot

Dear sir I had given my Asus mobile phone that was well functioning for change of battery to the service station in Rajkot after the battery got replaced the mobile started malfunctioning its volume key stopped functioning the mobile stop taking recharge the Wi-Fi connectivity became intermittent the Bluetooth too stop functioning I complaint it to the service station and they assured me that the problem will be set right but they returned...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sharatsrivachana
Jan 11, 2022
Report
Copy

WIFI and Bluetooth Adapter not working on new laptop

I purchased ASUS TUF Laptop in December from Amazon. On 6th day of the purchase, I noticed issues with Bluetooth and WiFi. So I raised a complaint on the same day to Asus.

Asus told me that there is replacement option within Asus for 10 days and they will replace the laptop after verifying it. They said I need not go to Amazon for the replacement and Asus will do it.

It has been more than one month without replacement....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohitaksh Srivastava
Jan 10, 2022
Report
Copy

Got Scammed on Amazon by Asus

Bought the "Asus tuf A15 2021" version but received the "2020" version.
The laptop overheats and looks bad when compared to the 2021 version.
I bought item labelled as "2021" on September 2021 but still I have not received a response from Asus yet. It's been months and no one is looking into the case.
Selling the 2020 version on the name of 2021 is a scam. I could have gone for another laptop if I knew I'd be getting...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
Inderjit Shahi
Jan 2, 2022
Report
Copy

Complaint about on site repair services

Address: Delhi

RMA no. NIHMC0307
Serial Number LAN0CX07184243C
It's been around 12 days, And my laptop is unrepaired. Engineer with contact no. +[protected] misleading about dates for visiting for repair. Even your customer care provide wrong information about service center of Janakpuri, Delhi and make me waste all Day. Too disappointed, Never willing to see Asus again.

Inderjit Shahi
[protected]@gmail.com
[protected],...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
yogesh Garde
Jan 1, 2022
Report
Copy

Invoice not provided

Address: 104,first floor, triumala height, above sbi bank mhasoba lane raviwar karaja, 422005 Nashik, India

Hi Sir, Ihad repaired my Asus laptop from Asus authorities service center but still not received any invoice details from the centre, I called so many time but service staff not answering my call....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

SurPluss.in
1.7
(45)
Panasonic India
1
(2014)
MusicUncle.com
1
(3)