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Updated: Jul 28, 2024
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Asus India reviews & complaints page 8

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Z
Zoa
from Aizawl, Mizoram
Oct 25, 2021
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Failure to fulfill system warranty

Hello,

I've been having an issue with my ASUS laptop since 15th May, 2021. On this date, i called up tech support and troubleshooting was done where it was suspected to be a hardware issue. I was promised an on-site tech service. But, no warranty service has been given till now and i just keep waiting. I called the company's tech support numerous times (about 13 times to be precise) since May up until now, but no resolution...
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V
Vipul.ddn
Oct 21, 2021
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Asus rog 5 dead due to faulty hardware

Address: Khurja

I have bought rog 5, 3 months ago phone is now dead due to asus faulty hardware issue now I have submitted my phone to customer care he is saying it will take 15 days time my business is totally disturb and in great loss due to this..
Hate Asus...
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V
Viraaj Rajput
Oct 20, 2021
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Fraud

Maine ASUS ke yaha ka sabse premium phone ROG 5 august me purchase kiya tha ek mahina bhi nahi hua ASUS ke update ke wajah se phone dead ho gya fir maine usko service center pe diya aur wo log bole ki aapko ek week ke andar phone handover kar diya jayega lekin aaj tak phone nahi diye aur phone karne pe wo log phone nahi receive karte aaj tak ki sabse ghatiyaa service lagi mujhe maine aisi service kabi nahi dekhi aaj ke baad mai ASUS ka product...
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S
sheikh 01
Oct 20, 2021
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Not Able to use my New laptop

Hi All,

Please be informed that this was the biggest mistake on my life that I purchase Asus Laptop, I will never recommend anyone to come into Asus's scam, please don't buy this pathetic product even the worst service ever, the are having IT technician who is having B.Com back ground, executive came to me, did something for the system and went away after saying "it will be fine in 5 hours", today it has been a week, nothing...
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V
Viraaj Rajput
Oct 20, 2021
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Service not providing on time

Address: 7/300, lakshmi nagar

Respected Sir, Sir maine ASUS ROG 5 phone august me purchase kiya tha aur ek mahine bhi nahi hua unke update ke wajah se motherboard khrab ho gaya aur phone dead ho gya fir maine 16th september ko phone delhi ke service center (TVS Electronics Ltd. 10A devika tower building no.6 Nehru Place, New Delhi) me diya unhone maximum 1 week me dene ko bola tha fir 10 days ke baad unhone bola ki aapka phone replace ho jayega kyuki parts available nahi...
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R
RD!
from mumbai, Maharashtra
Oct 20, 2021
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Complain about delaying my onsite service from the service center

Address: Address: Shop No. 19/20/26, 1st Floor, Thakkar Shopping Mall, Opp Railway Station, S.V. Road, Borivali Mumbai – 400092
Website: www.asus.com/us/support

From past 2weeks the lathargic and pathetic attitude of asus borivali service center has been kept delaying my onsite service for desktop gaming pc last time a person came rest from then nor the part has been requested by them nor the os has been downloaded from past four days person has kept on lying for server down and yet not a single day they have taken concern for my service and pc health it has warranty of 3 years too.
i will...
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M
Md Jawaid
Oct 19, 2021
Dec 18, 2021
This thread was updated on Dec 18, 2021
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Repairing cost of Asus Vivobook 15 core i3 is more than its buynow cost

I purchased Asus VivoBook 15 Core i3
7th Gen - Laptop from Flipkart having one-year warranty @₹ 23140.00.
I sent the laptop to be repaired under ASUS warranty thinking they would honor their warranty and fix the issue.
They revert to me asking to make a payment of ₹ 23744.47 since bottom case damage and mainboard liquid logged.

First of all their statement “mainboard liquid logged” is baseless....
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V
vidhi marda
Oct 16, 2021
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Horrible customer service and unqualified Asus Engineer

Address: Dadar, Mumbai

I have been emailing Asus back and forth for days now. The only thing that happens is I am given a new complaint number, no one actually does anything! The service is appalling and disappointing.

I had taken Asus service for replacement of parts of my laptop from an Asus engineer (RMA number - INR6M90117L). The engineer ( Arvind - F1 solutions Dadar) did not fix my screen properly. Ever since that repair, my screen keeps flickering(I...
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B
baljeet thapa
from Mumbai, Maharashtra
Oct 15, 2021
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Laptop Replacement and it status not updated

Address: Asus Technology Pvt. Ltd., 402, 4th Floor, Supreme Chambers, 17/18 Shah Industrial Estate, Veera Desai Road, Andheri West, Mumbai – 400058

Hi !!!

Please update me with my replacement status since your costumer care and service centre is not able to give any information to me even after me giving them the serial no. Or provide a Case ID or Reference number or any other no. Using which I can know my laptop status. From Asus team I got to know that just by giving the serial no. I will be able to receive the update but it is not true. Attached Document and mail conversation...
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A
Anupreet verma
from Lucknow, Uttar Pradesh
Oct 14, 2021
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Rog 5 phone.

Address: Clock tower ,chowk lucknow

My phones hotspot and wifi not working since 3 days and now my earphone is not connecting.when I test all tests by caculator 50% test was failed....
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D
Dishavayaa
from Udaipur, Rajasthan
Oct 10, 2021
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Product not delivered

I purchased my asus laptop on 2nd August 2021. On 16 august 2021, I purchased warranty extension of 3years with 1TB hard drive and asus said that it will be delivered in 45 days. I paid their amount on 23rd August 2021. 30th August warranty extension was fulfilled but after complete 45 days I didn't received my 1TB hard drive. I want asus to deliver my order as soon as possible....
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A
Ayushi@01
Oct 6, 2021
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Worst laptop

I bought my Asus laptop notebook X505ZA in october2019. I'm having the worst experience with Asus. I trusted the brand name but it is not worth that's all I can say. as the warranty period is completed it started working slow day by day.i went to asus service center they said the keyboard has crashed(due to moisture) and motherboard is not working (the ASUS motherboard is very sensitive?...it got problem even when i didn't used the laptop...
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B
baljeet thapa
from Mumbai, Maharashtra
Oct 4, 2021
Nov 14, 2021
This thread was updated on Nov 14, 2021
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Fraud Service Centre

Address: D52,1st Floor, B K Dutt Colony Lodhi Road
Website: Asus.com

This complaint has been issued by me On 27 August and till now I have received no call.
Service centre name : F1 info solutions and Compuage .
According to Sneha_g/ Anita D'Souza
on 19 September I will receive a call from concern department. Can I know till where the call has travelled? I was expecting to receive it today since it is already 4th October but again got nothing. You all asked time (Anita_Dsouza, Ankit, Shailabh,...
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S
sanjays0198
Oct 2, 2021
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Battery backup is very low

Address: SASI.K,SASI BHAVANAM,MANAPPALLY NORTH.P.O

I have an issue regarding the battery capacity of my laptop. There is no backup capacity for my laptop. cant use this laptop for one hour.The battery charge is reducing rapidly.So i kindly request you to replace my battery....
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M
mivin eldhose
Sep 28, 2021
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Graphics driver issue .Need replacement of laptop.bought on 17 sep 2021

I am writing to you to raise an issue about: Laptop

The issue that I have experienced was: I have bought the laptop on 17 sept 2021.
Every time when i play games the laptop crashes and game closes automatically. I have updated the driver and direct x to latest version, but still the issue persist.I hope ASUS India care about their customers and can under their situations.
I require an onsite checkup asap from...
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S
SurajDe22079303
Sep 27, 2021
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Given used laptop an also fake commitment an services center also denied for doa

Address: Amravati

I have purchased Zenbook Duo UX481FL from Super computer Amravati on 4th of september 2021 as we unboxed the laptop after a day i noticed that the D key is not getting pressed as other key called the owner as laptop is in DOA warrenty visited the shop on and they promised the DOA in 10-15 days. after few days recieved the laptop again but this time the new laptop which were they giving as they claiming an DOA product was unboxed and there...
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S
SurajDe22079303
Sep 27, 2021
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Given used laptop an also fake commitment

Address: Amravati

I have purchased Zenbook Duo UX481FL from Super computer Amravati on 4th of september 2021 as we unboxed the laptop after a day i noticed that the D key is not getting pressed as other key called the owner as laptop is in DOA warrenty visited the shop on and they promised the DOA in 10-15 days. after few days recieved the laptop again but this time the new laptop which were they giving as they claiming an DOA product was unboxed and there...
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N
nabarun1011
Sep 23, 2021
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Laptop Not repaired yet and unable to use since around 2 months

Website: www.asus.com/in

I purchased Asus Rog G15 Strix laptop on 4th of june. THe laptop didn't have serious issue except heating issue which wasn't serious enough.
-On August 5 laptop got dead suddenly and wasn't opening. So, I immediately contacted asus support and they arranged a pickup of my laptop in nearest service center in guahati paltan bazar.
-Later after contacting I found that without even checking the laptop they ordered power brick. But,...
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N
[email protected]
from Bengaluru, Karnataka
Sep 22, 2021
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Asus Vivobook Gaming Core i5 8th Gen

Dear Sir/ Ma'am, I bought Asus Laptop from Filpkart As on[protected]. I noticed screen bleeding issue within few months and immediately I made complaint to them As on 5th of Nov 2020 (1st Complaint), then they replied me to update drivers & apps, even after if the issue not cleared then make factory reset to my laptop. Then I gone through all the instruction given by them in mail, then also my laptop issue was not cleared, then again I made...
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S
singhaniasammy
Sep 21, 2021
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Violation of laws by the Asus service centre.

Address: Bokaro steel City

I visited to the asus service centre bokaro for my screen colour issue as my laptop was in warrenty period. They didnot solve the problem
and formtted my laptop without my permission or information.They used third party softwares and hit and trial methods for recovery and now The service centre is saying that the data can't be recovered. I am in a drastic trouble due to asus. My files contained legal documents of my business, projects,...
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