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Asus India Complaints & Reviews

www.asus.com/in
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Updated: Mar 28, 2025
Complaints 1258
Resolved
145
Unresolved
1113
So far, so good. Asus India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asus India will keep up the work and continue to help more customers with their concerns even better 🤝
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11
Laptop Not repaired yet and unable to use since around 2 months
10
Fraud Service Centre
7
Asus ROG Phone 5

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Service Center fraud to me.
Asus 6z mobile: defective piece sold
Pathetic Services Provided, Problem not resolved even after replacing hard disk n motherboard of the Asus Laptop, Need Replacement

Asus India reviews & complaints page 2

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A
aditya314
Jul 24, 2023
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Warranty claim on my Asus Vivobook S14 OLED

On 17th July 2023 I saw a blue spot on my oled screen. I straight away captured its picture and registered a service request to Asus. I then packed my laptop with utmost care and didn't even touch it until the next morning when a technician arrived at my site. When he opened the laptop he found a crack and the blue spot was increased in size. Mind you the crack was only in the area where there was a bleu spot and there wasn't even a single...
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H
Hardik23
from Aurangabad, Maharashtra
Jul 15, 2023
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Complaint regarding defective Asus TUF A15 laptop display

Address: 402,Supreme Chambers,17/18,Shah Industrial Estate, Veera Desai Road, Andheri (West) Mumbai Mumbai City MH IN 400053

Dear Asus,

I am writing to express my profound displeasure regarding an issue I am facing with my Asus TUF Gaming A15 laptop.

The device, which is only a week old, suddenly experienced an abrupt shutdown of its display while in use. In the effort to resolve this issue, I immediately took the laptop to the nearest service center in my city, Aurangabad, Maharashtra.

At the service center, the technicians...
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R
RajBengaluru
Jul 4, 2023
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Worst After Sales Service

I have purchased Asus 6Z in Nov 2019, the year when Asus launched its product in India. Recently I am facing issue with Battery and I could not able to get genuine Battery in retail Market. Only 2 service center in Bengaluru not near to my place. Suddenly my Phone is dead and when I visited Authorized center got update from Service center that they have stopped service of Asus 6z. Within 3 years I didn't expect this response from Asus. br...
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4
4AVR GAMING
Jun 19, 2023
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Service Center fraud to me.

My device is Rog Phone 5s hai Serial Number : MAAIGF000547HLV
I ordered this from rog ke website date 17/08/2022 time is 04:01:27 and I received this product package on 19/08/2022 first time when my phone got damaged then got it made in service center and when second Once when my phone got damaged then I went to the same service center it was closed before 2 months then I took it to another service center then they checked then they...
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B
Badrinath Shenoy
Jun 15, 2023
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Rog X13 Flow

It has been only a month I bought the Rog x13 expecting Asus to provide a good laptop. The keyboard I get is a busted one. One keypress and it just keeps typin the same key non stop. Keypress delays most of the time. The bluetooth dies says there's no bluetooth in the system. And to make things worst, WiFi just didn't connect starting today. I really expected Asus to be compatible than the MacBook or any. Seems like I'm wrong. Not only the...
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S
saurabhj553
May 17, 2023
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Laptop heat can cause skin condition

Heat causes marked redness and discolouration on my palm. Sometimes it will give a blotchy appearance, which will appear as toasted skin. Mild itching and burning sensations on the affected area. I'm on medication with a dermitologist. Everything is very close.

I am a loyal customer of this brand, and my residence is in Gurugram, Haryana. I recently purchased a laptop from one of Asus stores, Asus Exclusive Store Maak Electronics...
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K
Krishnaburle
May 11, 2023
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Battery down

Address: 3-1-5 indiranagar khammam telgana
Website: Asus

24th april my last complinte
Allready mother board change PROBLM not clear
Plz give me DOA....
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D
Dr rishi pareek
May 10, 2023
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Asus promo goodies

Email id [protected]@gmail.com they have marked as goodies fulfilled but did not deliver everything
How can they say goodies fulfilled when the keyboard delivery still remains
Since 01/05/2023 they are saying in process of dispatching...
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V
Vishnukumar J S
from Chennai, Tamil Nadu
May 2, 2023
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Their product ROG Phone 5

I bought their flagship model phone almost 2 years back and I had multiple complaints back to back. During first year, the phone rejected my sim card and as it was under my warranty period it was repaired.
Recently on 25/04/2023 I summited my phone to the service center as my wifi and hotspot was not working all of a sudden.
They checked and replaced my board as it was some board issue and received my phone on 28th at Chennai,...
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R
Raj914233
Apr 25, 2023
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ASUS Laptop Screen Blinking Issue for the past 7 months

I am writing to you regarding the laptop that I purchased from your website on 25th September 2022, with the serial number M7NRCX00R786268, which was delivered to me on 29th September 2022. Unfortunately, I have been facing a persistent issue with the laptop screen flickering for the past 7 months.

I have contacted the ASUS service team multiple times to resolve this issue, but unfortunately, they have not been able to fix...
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R
Raj914233
Apr 25, 2023
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ASUS Laptop Screen Blinking Issue.

Address: amanraj914233@gmail.com

Dear ASUS Support Team,

I am writing to you regarding a persistent issue that I have been experiencing with my ASUS laptop over the past six months. Specifically, I have been facing a screen blinking problem that has been causing significant disruption to my work and personal activities.

The issue is that the screen of my laptop frequently blinks or flickers, particularly when I am using certain applications...
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S
SaxenaAnika
Apr 22, 2023
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Regarding malfunctioning device M4N0LP00W60414G even after repeated repairs

Address: Vellore

Dear Sir/Madam,

I am writing to express my deep concern regarding the repeated issue that my daughter, Anika Saxena, is facing with her Asus laptop. My daughter is a student at VIT Vellore, and as a student, her laptop is an essential tool for her academic work. The repeated issue with the laptop has caused significant inconvenience, distress, and has severely affected her academic performance, which is also disturbing her...
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A
Aishwaryagm
Apr 21, 2023
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Asus tuf a15 , display flickering issues , it has not been even a month

I recently purchased the laptop from an authorised store of the brand. It is Asus tuf a15, the laptop has display and flickering issues, it has not been even a month since I purchased. I had reported the issue to the company and the customer care as soon I noticed, but they are not replacing the laptop instead they are reparing continuously everyday saying some or the other reason without fixing. This is a serious exploitation of the customer....
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U
Ujjawal joshi
Apr 19, 2023
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Not properly listening to customer

Address: Durga city center

I recently changed the battery in warranty but after 3month again the battery is damaged and heating problem started . So i visited asus service center again nd they said that your battery has to be changed so i asked them so what's about heating they said they check it only after when they put new battery in it .. I said that before ordering new battery why they are not checking what is the main cause of heating if it is battery then remove...
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O
officialdipankar
from Bolpur, West Bengal
Apr 3, 2023
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Repair Service and parts unavailability at location

Address: Probhatkuthir, Abanpally, Ratanpally, Santiniketan, Near Arambagh Guest House

I have purchased an laptop 1 year before warranty expired. As aim an working person my daily work is on laptop. I can give it to service center to hold on for repair. I have requested for at home service. They are not appointing service saying servicing location not under area. And telling I have to give my laptop for servicing at centre and they will take 7-8 days time will keep the laptop.

Worst after sales service. Not having...
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H
harshawasthi
Mar 28, 2023
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Even under warranty, The company is providing support for screen that went off.

Hi Team,

There is not a day that passes without me regretting my decision to buy ASUS gaming laptop.

I wish I could go back in time and opt for a MacBook.

I had issue with my display, where the screen suddenly turned black.

I have a dedicated setup, where my laptop never moves an inch.
There is not a chance that the laptop faced any external damage, as its stationary as...
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A
amjohri
from Tirupati, Andhra Pradesh
Mar 27, 2023
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Asus tuf laptop wifi driver

Address: Room no 11, Hostel F, IIT Tirupati campus, yerpedu AP

My asus tuf laptop driver uninstalled automaticallt and now its not installing pl help...
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A
ADVts
Mar 23, 2023
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Deregistration of products from one account and registration to another.

Address: 18-474, Lakshmi Towers, Old Town, Anantapuram Mumbai Mumbai City District Maharashtra India

I have been very patient with asus regarding my request to transfer the registered product from one account to another. It's been more than two weeks now and no action has been taken. We have completed all the prerequisite conditions requested by the asus through their representatives. This is my last time requesting Asus co. for the redressal of the request I have made. If no action is taken within upcoming days, I will have no choice but...
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A
AmithPrasad246
Mar 17, 2023
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Asus laptop service denied by the service centre.

Address: 60-31-143,JANATA COLONY,MALKAPURAM,

Hi Asus Team,

Service Id: A[protected] - 003
ticket master: 512324.

The laptop suddenly turned off as I was still working on it and i have submitted the laptop immediately to the service centre.

The service centre rejected my warranty to repair my laptop as they found certain damages on the SSD slot 2.

I don't agree to these damages, as they are clearly not caused by me. I...
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K
Kapil011
from Bhubaneswar, Odisha
Feb 27, 2023
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Screen flickering issue since purchased.

Address: Bhubaneswar

Since from the beginning i had purchased the laptop, i am facing problem of screen flickering issue for this i went to the seller but they said you will be getting service from the centre as 7 days have been passed. When i visited the first time for service centre they received the laptop with the RMA no. INF6NB0047 on 2/11/2022 solution provided replaced the display
but my issue not resolved 2nd time submitted the laptop with the...
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