Submit a Complaint
Claimed

Asus India Complaints & Reviews

www.asus.com/in
1
Updated: Mar 28, 2025
Complaints 1259
Resolved
145
Unresolved
1114
So far, so good. Asus India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asus India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Asus India

Having problems with Asus India?

File a complaint and get it resolved by Asus India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Handsets
Asus India

Recently resolved complaints

View all complaints

Most useful reviews

11
Laptop Not repaired yet and unable to use since around 2 months
10
Fraud Service Centre
7
Asus ROG Phone 5

Featured stories

Service Center fraud to me.
Asus 6z mobile: defective piece sold
Pathetic Services Provided, Problem not resolved even after replacing hard disk n motherboard of the Asus Laptop, Need Replacement

Asus India reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SurajDe22079303
Sep 27, 2021
Report
Copy

Given used laptop an also fake commitment

Address: Amravati

I have purchased Zenbook Duo UX481FL from Super computer Amravati on 4th of september 2021 as we unboxed the laptop after a day i noticed that the D key is not getting pressed as other key called the owner as laptop is in DOA warrenty visited the shop on and they promised the DOA in 10-15 days. after few days recieved the laptop again but this time the new laptop which were they giving as they claiming an DOA product was unboxed and there...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
N
nabarun1011
Sep 23, 2021
Report
Copy

Laptop Not repaired yet and unable to use since around 2 months

Website: www.asus.com/in

I purchased Asus Rog G15 Strix laptop on 4th of june. THe laptop didn't have serious issue except heating issue which wasn't serious enough.
-On August 5 laptop got dead suddenly and wasn't opening. So, I immediately contacted asus support and they arranged a pickup of my laptop in nearest service center in guahati paltan bazar.
-Later after contacting I found that without even checking the laptop they ordered power brick. But,...
Helpful
11 other people found this review helpful
11 found this helpful
Write a comment
Report
Copy
N
navin.n1989@gmail.com
from Bengaluru, Karnataka
Sep 22, 2021
Report
Copy

Asus Vivobook Gaming Core i5 8th Gen

Dear Sir/ Ma'am, I bought Asus Laptop from Filpkart As on[protected]. I noticed screen bleeding issue within few months and immediately I made complaint to them As on 5th of Nov 2020 (1st Complaint), then they replied me to update drivers & apps, even after if the issue not cleared then make factory reset to my laptop. Then I gone through all the instruction given by them in mail, then also my laptop issue was not cleared, then again I made...
Helpful
4 other people found this review helpful
4 found this helpful
1 Comment
Report
Copy
S
singhaniasammy
Sep 21, 2021
Report
Copy

Violation of laws by the Asus service centre.

Address: Bokaro steel City

I visited to the asus service centre bokaro for my screen colour issue as my laptop was in warrenty period. They didnot solve the problem
and formtted my laptop without my permission or information.They used third party softwares and hit and trial methods for recovery and now The service centre is saying that the data can't be recovered. I am in a drastic trouble due to asus. My files contained legal documents of my business, projects,...
Helpful
3 other people found this review helpful
3 found this helpful
1 Comment
Report
Copy
N
nsymca81@gmail.com
Sep 20, 2021
Report
Copy

Regarding defective camera of my laptop

Dear Sir/Madam,
With reference to your reply, as per your technical team, the faulty camera is not covered under warranty. I purchased an ASUS VIVOBOOK laptop on 19th march, 2021 and I am facing a camera issue from the march onwards. I was trying to contact you but due to covid pandemic, I was unable to reach you due to unavailability of customer care. It means the camera of the laptop was defective when I purchased it. Ideally, the...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
R
rajesh balimidi
Sep 16, 2021
Report
Copy

Asus 6Z battery replacement

Asus 6z battery replacement isnt available in Karimnagar authorised Asus service center. I want to sue Asus for not providing minimum required service ie battery replacement for customers....
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
D
Dineshraj12
from aligarh, Uttar Pradesh
Sep 13, 2021
Report
Copy

Complaining about WIFI Card

Address: RS Jewellers in front of great mall, of aligarh near ramghat road, quarsi aligarh

WiFi network does not show to my desktop screen...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mehtvai
from Mumbai, Maharashtra
Sep 13, 2021
Report
Copy

Laptop fraud

Address: New Delhi, Nehru Place (Devika Towers)

I had submitted my laptop in Nehru Place service centre - New Delhi (Devika towers) on 18th Aug 2021 with the only issue of display and everything else was working fine (INIHM80361)
The team somehow fixed it and I went to pick it up on 4th Sep.
However, while testing the same in the service centre, the function keys were getting auto enabled & disabled.
Initially the team tried to hide this from me but after a debate,...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
V
vidhi marda
Sep 13, 2021
Report
Copy

Customer service - DO NOT buy laptop for potential buyers

In years dealing with various laptops and customer services, Asus has by far been the worst. I have been having one problem with the laptop that is build quality problem in the laptop. But the customer service refuses to fix it under warranty, because they found an unrelated keyboard key broken( which I don't even want fixed) . And now they put the whole complaint under physical damage and refuse to give services under warranty. If any potential...
Helpful
5 other people found this review helpful
5 found this helpful
Write a comment
Report
Copy
D
Dhara Veervani
Sep 12, 2021
Report
Copy

Asus zenfone 4 selfie ZD553KL

My phone doesn't recieve any system updates and is still in Oreo too . When will my updated get fixed?...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shubh18h
from Ludhiana, Punjab
Sep 12, 2021
Report
Copy

Asus laptop R541U

This laptop is crap
There is a problem since i bought it. It automatically turn off
And also in past 3 years it became too slow it has i5 with 8gb ram
And Also body condition is too bad cracks and paint removed from edges
I just wasted 50k ₹ on this crap...
Helpful
3 other people found this review helpful
3 found this helpful
1 Comment
Report
Copy
A
Amarjit Sh
Sep 12, 2021
Report
Copy

Always turn off automatically while gaming

Address: Langol sija hospital, Imphal Manipur

Always trun off automatically while gaming asus rog 2...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
G
Gautam Sehrawat
Sep 11, 2021
Report
Copy

Asus notebook laptop

Hi,
I have asus laptop. From the date of purchase i am facing hanging, freezing issue i went asus service center to extend the ram in my laptop, before installing that i asked for Compitability in laptop for ram then i bought ram & get installed in laptop from asus service center which nearby me, when i got installed ram from this service center they missed one screw to install in it but i thought let it be, then i searched online...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
araj27828
from Deoghar, Jharkhand
Sep 7, 2021
Report
Copy

Same issue after servicing and didn't get refund so please help me

Address: Near sanju mishtan bhandar, Williams town, Deoghar, Jharkhand
Website: www.asus.com/in

Sir, I have purchased Rog Phone 5 and got delivered on 2nd May and after using it for hardly 2 months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was 80 km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
araj27828
from Deoghar, Jharkhand
Sep 7, 2021
Report
Copy

Same issue after servicing and didn't get refund

Address: Near sanju mishtan bhandar, Williams town, Deoghar, Jharkhand

Sir, I have purchased Rog Phone 5 and got delivered on 2nd May and after using it for hardly 2 months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was 80 km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sandhyachavan
Sep 6, 2021
Report
Copy

Misguide about warranty & now ask to pay

I have called asus customer care about my desktop issue and provide necessary details to check about warranty status, they checked the same and ask me my product is under warranty & filed my complaint on 23rd july, 2021. after so many reminders they pick my pc and take almost 1 month 2 days to resolve the issue. they deliver my pc on 01st september, 2021 and forgot to deliver adaptor on same day. and at night they deliver the same. Asus service...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
M
mrutyunjayap
Aug 31, 2021
Report
Copy

Asus 1TB promo goodies not received

I purchased a new laptop on the month of may 2021 . Post that I had applied and paid for the ASUS promo offers which included 2years extended warranty, a 1TB hard disk. I also received a confirmation mail from them regarding the amount paid (paid on 6th of may) and it said that I will receive the products in 45 days i.e. by[protected]. By 21st of july, I received the extended warranty via email but there was no response from their end for...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
AmanDwivedi
Aug 28, 2021
Report
Copy

Poor Asus Service and Poor Repairing.

The issue that I have experienced was: After continuous repair since 1 month .
My RMA ID's of multiple repair - INJNM80104, INJNM70125, INJNM0012 .

I am facing screen freezing problem since 1½ months . Since then I am continuously talking to ASUS service center and ASUS help desk.

But After 4 continuous repair which lasts around 10-15 days, they have wasted my 1 Month and still my problem is not resolved.br...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Sanket758
Aug 27, 2021
Report
Copy

Asus ROG Phone 5

I bought the new ASUS ROG Phone 5 on 14th May 2021. Only after 2 months of the purchase, on 19th Aug 2021, I switched on my phone from the switched off state, and didn't switch on. I tried different charger but phone was just dead. I ran to the nearest authorized asus service center which is "TVS Electronics Ltd. - Asus Service Center Thane, Maharashtra". They told me to submit my phone there and they will call me once its repaired. After...
Helpful
7 other people found this review helpful
7 found this helpful
1 Comment
Report
Copy
R
Rkumar6125
Aug 25, 2021
Report
Copy

Replacement for ASUS TUF A15 because of manufacturing defect

I bought my laptop on 28th July 2021 and within 5-6 days I saw a problem in my display of screen flickering so I asked on asus forum and got reply to troubleshoot and update my display drivers. I did that and it became fine so I thought maybe it was just a software problem and my replacement period ended. But after 2-3 days again same thing started to happen more often so I again did the same as previously but under 20 days I got to knew...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy

Related businesses

Quikr
4.1
(5430)
Total Mobile Solutions
1
(5)
Flipkart
2.8
(46947)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR