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Updated: Jul 28, 2024
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Asus India reviews & complaints page 7

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D
debanjanbhattacharya
from Chinsurah, West Bengal
Nov 22, 2021
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New product doesn't working

Address: Chinsurah Hooghly

My oy 2months old asus M415D LAPTOP doesn't working properly and working slow .so it's doing problems...
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F
fraud_tata
from Pune, Maharashtra
Nov 22, 2021
Apr 18, 2024
This thread was updated on Apr 18, 2024
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Laptop under warranty not working

Address: Megapolis Pune

Dear Sir/Mam, I have purchased an ASUS gaming laptop from Amazon on 28/12/2020. Which is still under warranty but ASUS people say it is showing out of warranty. My question is how ASUS allows Amazon to sell old laptops with expired warranty. Now Laptop is not working. ASUS is not providing promised support. This is clearly fraud with innocent customer. Amazon saled faulty laptop to me. This is really a headache for me and mental disappointment....
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S
Sanjay sinh
from Kadi, Gujarat
Nov 21, 2021
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Laptop running slow

Address: Sarvagram fincare Pvt Ltd,kadi

Laptop running slow and doesn't start...
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K
[email protected]
from Delhi, Delhi
Nov 17, 2021
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Service is too slow of Mobile

I submitted the mobile ROG5 to the service center of Asus. They said they were not having parts & it will take a week to get & repair it.

It will take a month to get the part & repair.

I bought the ROG5 in Aug '21 & after an update it got off & did not get on after that.

Asus claims ROG5 is their premium segment phone. If that takes a month to repair it. How much time will it take to repair non...
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J
jaydeepparmar94
from Sihor, Gujarat
Nov 17, 2021
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Rog 5 Was Dead In 6 Month

Address: Kansara Bazar Road Opp Maru Kansara Vadi

The order ID of the product is OD[protected] and invoice number is #FAFPBV[protected] of the said order. After receiving the product on 14th May.

That started to face some problems within Three months from the date of purchasing regarding the Wi-Fi – Hotspot issue after updating the device.

After the Wi-Fi-hotspot issue within a week after the Wi-Fi and hotspot issue, Auto - Restart & Touch Issue has...
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K
kanti95
from Dehradun, Uttarakhand
Nov 17, 2021
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Extended warranty offer from Asus

Dear sir/mam
Good day
Please note that I had successfully payed for my extended warranty which was supposed to be full filled today and the expected last date of fulfilment was today that is 15.11.2021 but till now I have not received any response from your side.
Kindly resolve the issue as soon as possible and advise on the subject matter at soonest.
Best Regards
Kanti Prasad
Contact No:+91 [protected]...
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S
Sreerag Ka
Nov 16, 2021
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Asus TUF game A15 Laptop

While using Laptop speaker getting trouble and disturbed sound, system is very slow and heating up fast...
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S
Shoaib Jamal
Nov 13, 2021
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Asus Service Centre Dehradun broke my motherboard during repair and now not responding and even asus customer support helpline e

Address: Asus Service Center, IInd Floor 27/1, Narishilp Mandir Road, Cannaught Place, Near Natraj Cinema, Behind Capri Trade Centre, Dehradun -248001
Website: www.asus.com/in

I am very sad to write about this, that I have sent my Motherboard (ASUS-Z270F) for a VGA issue repair to [Asus Service Center, Near Natraj Cinema, Behind Capri Trade Centre, Dehradun].

He told me that its costs 3200 for repair, I said OK & pay Rs. 3200 via UPI. When motherboard reached me after repair, motherboard have the same issue of VGA. I called Mr. Rahul and inform him that my motherboard still has the same problem then...
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Divya Jhansi
Nov 8, 2021
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Laptop is heating , producing sound and frequently restarting

Hello...

I brought my new ASUS X515 laptop in the month of October 2021. My laptop is restarting frequently and producing sound . Heat is also coming from my laptop . I searched on internet but i couldn't find any solution for my problem. It's been only one month since i brought my new laptop. I'm requesting you to please solve my problem as soon as possible.

Thanking you...
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A
Ankur19911027
Nov 6, 2021
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Faulty laptop delivered and now not giving an exchange

I brought ROG Flow X13 from Asus India website on 20th oct 2021. On 26th oct 2021 it got delivered. There is some battery issue with the laptop. Asus have a policy of 7 days exchange if laptop found faulty. I raised a request for exchange on 28th oct 2021 via phone call. I have been told some trouble shooting over phone which didn't worked. That's how they wasted my next two days and I have to contact them 4 times and request and exchange....
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S
Srinivasbokam
from Vijayawada, Andhra Pradesh
Nov 5, 2021
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Starting problem and system very slow and

Address: Sriram nagar currency nagar, Vija

Lappy every day starting up take more time asking password
And then entered password take more time print latters on password box

Finger print also take long time and then open LOPPY

Next aney apps opening time very leggy
Take Minimum 7to 10 minutes
Please resolve as soon as possible

Near by 2 asus service center s
Attended and all updates check and updated but not...
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G
Geeta Sanjay Verma
Nov 3, 2021
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Laptop fan not working properly and making sounds

Address: new delhi nangloi hno 129 behind scooter market

Laptop fan not working properly...
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M
Muralidharan
from Chennai, Tamil Nadu
Nov 2, 2021
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Asus zenbook 14 touch pad

Address: Flipkart. Don't where they are sitting and doing business.

I purchased the above subject laptop from Flipkart on 28th OCt. It got delivered on 30th Oct 2021. The parcel of the laptop was as if from a cement factory. After unpacking I switched on the laptop, there was no response. I charged it for an hour and again I switched on it, again no display response. I raised a complaint with Flipkart. No proper response. Then again I raised a complaint directly with ASUS the response is the same, that is...
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Pranjal Kushwaha
from Mathura, Uttar Pradesh
Nov 2, 2021
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Laptop not open

Address: Qtr. No.5/415, MATHURA REFINERY TOWNSHIP, MATHURA, UTTAR PRADESH-281006

May laptop not open since one month....
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V
Varun Kurmi
Oct 30, 2021
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My laptop is in warranty and they're not providing the repair under warranty and charging me 25k for a repairing.

I've purchased an Asus vivobook 14 for ₹ 35990 last year and it is under warranty till 12 November 2021 and on 24 October it just gone dead and is not getting started so I contacted company and they asked me to visit service centre where they asked for ₹25000 and company also said I've to pay for getting my device repaired which is under warranty so I filed a complaint against this in National consumer helpline and then Mr Amol a representative...
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S
Shambonath
Oct 30, 2021
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Order cancelled without refund

Order #[protected] was cancelled without my knowledge and without any info/update regarding refund about the same. There is no proper contact details to reach out to....
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D
Divyansh3d
from Narela, Delhi
Oct 29, 2021
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Fraud , wrong information, mis guide, make a fun of customer

Address: Gautam colony, gali no 1, flat number 5
Website: www.asus.com

I will start from starting
My laptop is in warranty so I think I must me get benefit of warranty so I placed a on side service from asus and they arrange the service then they promise me engineer will visit within 2 to 3 days but he doesn't visit but after 3 day I called them they give me information that we will visit you today . After then at that day engineer visit
And check my laptop and he doesn't get any problem so I...
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S
shreyajoshi
Oct 27, 2021
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Vivobook/ restarting again and again

The fan of the system is making a lot of noise sometimes even when no big software is running.

The laptop restarts when some process is going on

The laptop hangs sometimes

The mic is not working properly while using google meet...
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A
Abhinil007
Oct 26, 2021
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ASUS ROG% in Service Center for past 40 days

I have submitted for my phone which is under warranty to ASUS Service center for Repair on 20th of September 2021.
Initially it was told that my phone would get repaired in 10 days and ill receive a call from the customer service center.
After 20 days i got an email i.e on 8th of October that the spare parts for the phone is not available and as my phone is under warranty i would receive a new phone.
But as of today i.e...
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S
Sunit Dhage.
Oct 25, 2021
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Service Issue

Dear all,
I given my asus rog 5 mobile to service center as on 12.10.2021 due to failure of Wifi is not turning and phone is not turning on but still my device is not repair and they today as on 25.10.2021 they need more 8-10 days to repair my device
my phone is premium phone costing around 50000 /-
please take serious action
please attached service sheet
RMA number - INKGMA0015...
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