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Asus India Complaints & Reviews

www.asus.com/in

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Updated: Mar 28, 2025

Complaints 1259

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145

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1114

So far, so good. Asus India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asus India will keep up the work and continue to help more customers with their concerns even better 🤝

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About wrong warranty period.

Own Manufacturing Issues

Delay in Processing DOA for Defective product and laptop replacement is getting delayed by Flipkart

Most useful reviews

Laptop Not repaired yet and unable to use since around 2 months

Fraud Service Centre

Asus ROG Phone 5

Featured stories

Service Center fraud to me.

Asus 6z mobile: defective piece sold

Pathetic Services Provided, Problem not resolved even after replacing hard disk n motherboard of the Asus Laptop, Need Replacement

Asus India reviews & complaints page 7

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Address: Varanasi service center

I bought a laptop from Asus India on[protected]. Product Description- Asus ROG G713QC-HX053T. On[protected], the laptop stopped working, would not switch on. Being under warranty, I registered a complaint with Asus India through their customer care number. The first complaint number is- A[protected]. We didn't receive a response right away. After multiple follow-ups they finally sent their engineer on[protected]. He took my laptop to their...

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Address: Pune

Dear Sir, My laptop has not been working since the 21st of November. I have filed a complaint and wrote several emails.
On the 22nd of November they generated RMA Number : RMA ID : INSIMB0048After calling the service centre they said your case has been transferred to another service provider.
Also they generated another RMA ID : INSIMB0056 on 23rd of November.
RMA ID : INSIMB0056
Unit Serial No : L8NRKD01677235Fbr...

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Address: Pune

Problem not solved yet.

I am a PhD student, my PhD review is scheduled this week. I did not get my Laptop repaired on time. I have to wait for the next six months.
This laptop is under warranty. At the time of purchase you have promised onsite support within one day.

But when asked at customer support they replied wait for 4to5 days. If it's urgent, go to the service center.
Now I shall study...

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I ordered a laptop through amazon and it was delivered to me last year on 17th Oct 2020. The product was in good condition.

However I currently faced issues with it and gave it to a technical guy for checking, I came to know that the laptop delivered was not the one that I had originally ordered. The model number, configuration etc all is different.

Below are the details:

Ordered Product
br...

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Address: Chinsurah Hooghly

My oy 2months old asus M415D LAPTOP doesn't working properly and working slow .so it's doing problems...

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Address: Megapolis Pune

Dear Sir/Mam, I have purchased an ASUS gaming laptop from Amazon on 28/12/2020. Which is still under warranty but ASUS people say it is showing out of warranty. My question is how ASUS allows Amazon to sell old laptops with expired warranty. Now Laptop is not working. ASUS is not providing promised support. This is clearly fraud with innocent customer. Amazon saled faulty laptop to me. This is really a headache for me and mental disappointment....

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Address: Sarvagram fincare Pvt Ltd,kadi

Laptop running slow and doesn't start...

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I submitted the mobile ROG5 to the service center of Asus. They said they were not having parts & it will take a week to get & repair it.

It will take a month to get the part & repair.

I bought the ROG5 in Aug '21 & after an update it got off & did not get on after that.

Asus claims ROG5 is their premium segment phone. If that takes a month to repair it. How much time will it take to repair non...

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Address: Kansara Bazar Road Opp Maru Kansara Vadi

The order ID of the product is OD[protected] and invoice number is #FAFPBV[protected] of the said order. After receiving the product on 14th May.

That started to face some problems within Three months from the date of purchasing regarding the Wi-Fi – Hotspot issue after updating the device.

After the Wi-Fi-hotspot issue within a week after the Wi-Fi and hotspot issue, Auto - Restart & Touch Issue has...

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Dear sir/mam
Good day
Please note that I had successfully payed for my extended warranty which was supposed to be full filled today and the expected last date of fulfilment was today that is 15.11.2021 but till now I have not received any response from your side.
Kindly resolve the issue as soon as possible and advise on the subject matter at soonest.
Best Regards
Kanti Prasad
Contact No:+91 [protected]...

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While using Laptop speaker getting trouble and disturbed sound, system is very slow and heating up fast...

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Address: Asus Service Center, IInd Floor 27/1, Narishilp Mandir Road, Cannaught Place, Near Natraj Cinema, Behind Capri Trade Centre, Dehradun -248001

Website: www.asus.com/in

I am very sad to write about this, that I have sent my Motherboard (ASUS-Z270F) for a VGA issue repair to [Asus Service Center, Near Natraj Cinema, Behind Capri Trade Centre, Dehradun].

He told me that its costs 3200 for repair, I said OK & pay Rs. 3200 via UPI. When motherboard reached me after repair, motherboard have the same issue of VGA. I called Mr. Rahul and inform him that my motherboard still has the same problem then...

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Hello...

I brought my new ASUS X515 laptop in the month of October 2021. My laptop is restarting frequently and producing sound . Heat is also coming from my laptop . I searched on internet but i couldn't find any solution for my problem. It's been only one month since i brought my new laptop. I'm requesting you to please solve my problem as soon as possible.

Thanking you...

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I brought ROG Flow X13 from Asus India website on 20th oct 2021. On 26th oct 2021 it got delivered. There is some battery issue with the laptop. Asus have a policy of 7 days exchange if laptop found faulty. I raised a request for exchange on 28th oct 2021 via phone call. I have been told some trouble shooting over phone which didn't worked. That's how they wasted my next two days and I have to contact them 4 times and request and exchange....

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Address: Sriram nagar currency nagar, Vija

Lappy every day starting up take more time asking password
And then entered password take more time print latters on password box

Finger print also take long time and then open LOPPY

Next aney apps opening time very leggy
Take Minimum 7to 10 minutes
Please resolve as soon as possible

Near by 2 asus service center s
Attended and all updates check and updated but not...

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Address: new delhi nangloi hno 129 behind scooter market

Laptop fan not working properly...

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Address: Flipkart. Don't where they are sitting and doing business.

I purchased the above subject laptop from Flipkart on 28th OCt. It got delivered on 30th Oct 2021. The parcel of the laptop was as if from a cement factory. After unpacking I switched on the laptop, there was no response. I charged it for an hour and again I switched on it, again no display response. I raised a complaint with Flipkart. No proper response. Then again I raised a complaint directly with ASUS the response is the same, that is...

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Address: Qtr. No.5/415, MATHURA REFINERY TOWNSHIP, MATHURA, UTTAR PRADESH-281006

May laptop not open since one month....

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I've purchased an Asus vivobook 14 for ₹ 35990 last year and it is under warranty till 12 November 2021 and on 24 October it just gone dead and is not getting started so I contacted company and they asked me to visit service centre where they asked for ₹25000 and company also said I've to pay for getting my device repaired which is under warranty so I filed a complaint against this in National consumer helpline and then Mr Amol a representative...

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Order #[protected] was cancelled without my knowledge and without any info/update regarding refund about the same. There is no proper contact details to reach out to....

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