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Asus India Complaints & Reviews

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Updated: Jul 28, 2024

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Own Manufacturing Issues

Delay in Processing DOA for Defective product and laptop replacement is getting delayed by Flipkart

Deregistration of products from one account and registration to another.

Asus authorised fraud repair engineer

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Laptop Not repaired yet and unable to use since around 2 months

Fraud Service Centre

Asus ROG Phone 5

Defective product by asus

Samyak Satare 01

asuspromo.in fake offers

Customer service - DO NOT buy laptop for potential buyers

Featured stories

Pathetic Services Provided, Problem not resolved even after replacing hard disk n motherboard of the Asus Laptop, Need Replacement

Asus 6z mobile: defective piece sold

Service Center fraud to me.

Asus India reviews & complaints page 6

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Website: ASUSINDIA.COM

My complaint is about Rog5..the phone is not working since days..i even gave to ohone to asus service centre Tinsukia for repair but no changes occur..the phone is still in bad shafe even after giving it for repair for two times ..they (asus service centre Tinsukia) gives it back saying that the phone has been repaired but after few days it stops functioning ..and now thw condition of the phone has gotten worse..its in really bad shafe..the...

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Hi
My name is Lakshya. On date 7dec 2021, I summited my asus ROG STRIX Laptop in customer care (nehru place). They say you can take your product in 2to 3 days. After 3days,
I call them but they hav'nt pick my call, so I call customer care of asus they tell your product will be repair on 16 dec . After that I once again call them they tell me your products part will be installed and sanitised in 2 to 3 days because of COVID...

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Address: Secunderabad, hyderabad

While replacing the display the service engineer not plug in the microphone cable, after that complaint for microphone that the microphone is not working, after 10 to 12 days they directly call me for service at home, and i ask them you didn't came to check what was the problem in my laptop and you're suddenly call me for service to replace the motherboard and they bought the motherboard in display box, and after replacement of motherboard...

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Address: F1 Info Solutions & Services Pvt. Ltd. p:+91-080-40979033/70 a:Saleh Centre, Behind Executive Chamber, Before Sigma Mall, Cunningham Road, Bangalore-5

Hello Sir/Madam,
I bought ASUS computer/Laptop monitor ar Rs 8400 on 23 Jan 2021. Warranty support is till 10 Jun 2023.
It has started flickering and stopped working. It is still under warranty so supported F1 Info Solutions & Services Pvt. Ltd. They are not accepting it is covered under warranty. On top of that, they asked for Rs250 just to lodge the complain.
Now they email me bill of Rs8437 for repair, whereas original...

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To, ASUS and its service centres,

I came across the defectiveness(laptop display) of a fraudulent ASUS Product- ASUS TUF Gaming FX505DT Laptop, worth Rs53, 990 within 2 months from date of purchase. The display of Laptop got repaired (by Compuage Infocom, Nehru Place, Delhi ) after 7 months of rigorous calls, mental agony and emotional distress and then a great shock came to me in October, 2021 after the company eaten up my...

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I bought this so called "premium phone" called ROG PHONE 5 on April-may 2021, it was working fine until i got an software update from asus official then all of a sudden the phone is dead and when i took the phone to f1 service centre, they told that the motherboard has been corrupted and took almost a month to repair by saying that the new motherboard should come from taiwan, and then in november 2021 starting i got another update from asus...

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After just over a year o[censored]se of my Asus Zenbook 13 UX333FA, the laptop motherboard has a problem and the service center is saying the cost of repairs is Rs. 40, 000 which is completely unreasonable. Such a new product shouldn't have such big issues and I demand a refund or at least a heavily discounted price on the motherboard....

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Address: Java Telecom Tell – 7710821041/8828192117 Address: Shop No. 19/20/26, 1st Floor, Thakkar Shopping Mall, Opp Railway Station, S.V. Road, Borivali Mumba

One day ago my laptop was running good but night Two drop of water Going to power button. That time I off my laptop..
Because I know about electronics device repair.. If I runnig my laptop than it damage power section..for what taking decission and going to service center..they taking my laptop and tell me we will inform you, you can go now, after that, that Night they mail me they want to change My laptop mother bord...🙁 Cost 33000...

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Address: Navalur, Chennai

Asus technicians have ordered at least 4 motherboards so far for my 2021 notebook, which stopped powering on after less than 2 months.
The issue is not fixed and now it is more than 70 days.
Either refund my money or replace the laptop. This will save your time and money as well. Otherwise, your technicians will keep on ordering new motherboards....

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Address: Bharathi Dhasan Street Mgr Nagar, 22

....

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Address: India

I purchased ASUS ROG Zephyrus G15 from flipkart on 11 OCT, 2021.
In just 2 days o[censored]se i noticed Screen light bleeding in leptop.I searched about it on internet, Asus forum many people said its normal minor screen light bleeding. But in time of a month it incresed very much.

Currently In a one and half month i am facing many issues in this leptop.

1. Screen bleeding. Which is manufacturing defectbr...

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Address: ASUS INDIA

I bought laptop few months back.
Battery Usage time claimed by company is 10 hours.
but now battery last for only 1 hour.
customer care number is not reachable.
I want either change of battery or laptop....

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Sir I Shashank Rastogi from Lucknow Uttar Pradesh, this is to inform you that my Rog phone 5 got dead while using I have reached to service center on 25/11/2021in morning aproxx 11Am at

F1 INFOSOLUTIONS & SERVICES PVT LTD
AnkitSharma/VivekKumar/Pavan
[protected], 495170
[protected]
Show Room No.- B, Lower Ground Floor, Burlington Mall, Vidhan Sabha Marg, Lucknow, Uttar Pradesh, 226001
They...

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Hi. I bought this laptop in August 2021 and since then it has been making me face so many issues. I have tried contacting ASUS but usually got 0 response. 1. The laptop heats up real quick, like it's on for 15-20 minutes and it's as hot as a house on fire. 2. It has been really slow, hanging a lot, and showing a blue screen error now and then. 3. It has been behaving abnormally sometimes - showing weird sceen waves (have recorded for proof)...

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My phone was purchased on 21/08/2021 and was dead on 15/11/2021, I gave to your authorized service center in bangalore (indranagar branch), they told me that the spareparts ( motherboard) are not available presently and also some customers are still waiting for 45 days, it's been 12 days now and I haven't got any response from you guys, I am in some telegram groups where people complain that their motherboard were again dead even after 2...

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I bought a laptop from Asus India on[protected]. Product Description- Asus ROG G713QC-HX053T. On[protected], the laptop stopped working, would not switch on. Being under warranty, I registered a complaint with Asus India through their customer care number. The first complaint number is- A[protected]. We didn't receive a response right away. After multiple follow-ups they finally sent their engineer on[protected]. He took my laptop to their...

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Address: Varanasi service center

I bought a laptop from Asus India on[protected]. Product Description- Asus ROG G713QC-HX053T. On[protected], the laptop stopped working, would not switch on. Being under warranty, I registered a complaint with Asus India through their customer care number. The first complaint number is- A[protected]. We didn't receive a response right away. After multiple follow-ups they finally sent their engineer on[protected]. He took my laptop to their...

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Address: Pune

Dear Sir, My laptop has not been working since the 21st of November. I have filed a complaint and wrote several emails.
On the 22nd of November they generated RMA Number : RMA ID : INSIMB0048After calling the service centre they said your case has been transferred to another service provider.
Also they generated another RMA ID : INSIMB0056 on 23rd of November.
RMA ID : INSIMB0056
Unit Serial No : L8NRKD01677235Fbr...

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Address: Pune

Problem not solved yet.

I am a PhD student, my PhD review is scheduled this week. I did not get my Laptop repaired on time. I have to wait for the next six months.
This laptop is under warranty. At the time of purchase you have promised onsite support within one day.

But when asked at customer support they replied wait for 4to5 days. If it's urgent, go to the service center.
Now I shall study...

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I ordered a laptop through amazon and it was delivered to me last year on 17th Oct 2020. The product was in good condition.

However I currently faced issues with it and gave it to a technical guy for checking, I came to know that the laptop delivered was not the one that I had originally ordered. The model number, configuration etc all is different.

Below are the details:

Ordered Product
br...

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