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Food Panda Complaints & Reviews

www.foodpanda.in
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Last updated May 18, 2023
Complaints 945
Resolved
64
Unresolved
881
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Food Panda reviews & complaints page 27

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P
Pushpanjali Singh
Sep 25, 2018
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refund issue

Address: 560100

On 19 sept 2018 i placed an order (order code: s7yu-a6td) which got cancelled and even I received a mail saying refund has been initiated but the amount is not yet credited to my account. When I trying to call on below helpline number[protected] some one disconnecting the call again and again.I have already raised this with [protected]@foodpanda.in email id but no action is taken. This never happened before.This is really creating a bad impression...
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A
AmidB
from Hyderabad, Telangana
Sep 25, 2018
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order not delivered no refund initiated

Address: 500032
Website: www.foodpanda.in

I had ordered food (Order Id a6aa-elcu) . I did not receive my order but the FoodPanda app updated the status as delivered. I tried to reach the restaurant, and calls were unanswered. I tried to check for support from FoodPanda CUSTOMER CARE and this is the most disgusting part. No CUSTOMER CARE phone number, useless live chat support and no response to emails either. Never order from Foodpanda. Uber Eats, Zomato and Swiggy are way better....
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S
silversparkle
from Delhi, Delhi
Sep 25, 2018
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ordered food on foodpanda , money is debited but food is not delivered

Address: 500020
Website: www.foodpanda.in

Ordered the food on 25 Sep 2018 at 7:40 PM. Paid online . Order was confirmed. Estimated time was given in the order confirmation mail as 27 minutes. It is more than 1 1/2 hours but still food not delivered.

The status is stuck at 'Chef preparing food.' It has been stuck like this for more than 90 minutes. Tried contacting Support through Live chat. No response. There is no customer care number to contact. I am unable to cancel...
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B
baagarwa
from Agra, Uttar Pradesh
Sep 25, 2018
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worst service from foodpanda

Address: Gurgaon, Haryana

Hi,

I have ordered for pizza today & paid through Paytm.
I didn't receive the order but your app shows delivered.
Contacted chat people 4 times but to no avail.
Really pathetic & worst service from Foodpanda.
I will never order & recommend anyone for Foodpanda.
Also I will give this feedback everywhere on social media also.
Cheater.

Regards,
Bajrang
[protected]...
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1
11Anchal
from Mumbai, Maharashtra
Sep 25, 2018
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food not delivered and no revert on refund

Address: Gurgaon, Haryana, 122002
Website: www.foodpanda.in

I have made a prepaid order on Sunday 23rd of September. Even after repeatedly contacting the restaurant, I did not receive my order. The restaurant staff was not taking my calls. I initiated foodpanda live chat but did not receive any reply. Even after two hours, neither the food was delivered, nor I got any communication from foodpanda. And till date I have not received any refund in my account. I have contacted them on live chat as well...
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J
JatinRicky
from Ludhiana, Punjab
Sep 25, 2018
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deducted money without any delivery. no response from support.

Address: Gurgaon, Haryana, 122018
Website: www.foodpanda.in

On[protected] at 20:40 I placed an order of Rs. 132.42 on Foodpanda (Order code v4ys-sgif). After half an hour the app showed that there's been some issue with the order and they'll resolve it and I'll receive a call. I waited for about 10 minutes and then raised a query on Foodpanda chat (in mobile app). And after about 15 minutes I got a call from Foodpanda. The guy told me that due to some technical reason the order was cancelled and he's...
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S
Swetha Somireddy
from Cuddapah, Andhra Pradesh
Sep 25, 2018
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money debited, order canceled, money not refunded

Address: Hyderabad, Andhra Pradesh, 500032
Website: App

I paid and amount around 345 on 2nd September, 2018 through TEZ. I verified my bank account and it was Debited. But the money is not yet refunded. I tried contacting them through app and mail. But no response from them.
They promised a resolution and are not responding. This happens regularly.

I will proceed further legally if they don't respond through this channel....
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pratibha parashar
from Noida, Uttar Pradesh
Sep 25, 2018
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food panda is looting people!

Address: Mumbai City, Maharashtra, 400023

I recently ordered from Food Panda and I did not receive my order. The order was prepaid through Paytm. This has happened a lot of times with my friends as well. Moreover, there is no record seen in the app for undelivered items. Not just that, I tried to resolve the issue on chat support. They gave me the number of the delivery guy. The delivery guy told that he hasn't received any notification regarding the order and thus, cannot pick my...
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R
ritzy2611
from Noida, Uttar Pradesh
Sep 25, 2018
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food panda is running a scam!

Address: Mumbai City, Maharashtra, 400023
Website: www.foodpanda.in

So food panda is running a large scale scam online. Luring people in with unbelievable deals of food items under 100 rs. They are generating a large scale consumer chain overnight. But in reality, they are just trying to loot people. I have ordered over 5 times now, and the food was not delivered despite of being prepaid. They are not making the refunds also anytime soon, and as the amount is pitty (Under 100 and even under 50 at times) most...
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M
mritun
from Kolkata, West Bengal
Sep 25, 2018
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bad and fraud food service provider

Address: Kolkata, West Bengal, 700091

Hi,
I had order a food item on Food Panda on an offer, after completing the order procedure and payment I can see on the tracking section that my order get prepared and delivery executive had successfully delivered it within 25 minutes, while I didn't got anything. Then I had talked with the customer executive and they told me sorry about that we are unable to contact the delivery executive, we can process your refund if you would...
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B
bhavesh b
from Mumbai, Maharashtra
Sep 25, 2018
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my order not placed yet.

Address: 400067

Foodfanda.in complaint team

I ordered at 2, 02 pm and the amount also got deducted from my account but my order not placed yet.
While i am checking order summary its just showing it is in preparing counter. So please take a strict action on it and do our needful.

Hoping for a positive response.

Thank you

Best Regards,
bhavesh...
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K
Kashmira Kash
from Chennai, Tamil Nadu
Sep 25, 2018
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food not delivered

Address: 400053
Website: foodpanda

I had ordered food online order no a222-tajt but i did not receive my order but when i inquired with the restaurant they said that their deleivery boys are on strike and food wont be delieverd though my payment was deducted from my paytm account and not refunded no customer care nos working no live chat available i had to stay hungry and i have not seen such worst service

Kashmira...
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S
SumitM1985
from New Delhi, Delhi
Sep 25, 2018
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order not completed, even after multiple assurances

Address: New Delhi, Delhi, 110085

I regularly order food from food panda, but my last few orders were cancelled after a long waiting period for each one of them.
Last night was the worst experience i had, i ordered ice cream from havmor prashant vihar, paid online. But my order remained in chef at work position, i called restaurant and they said your order is ready and will reach you shortly.

I ordered at around 8:30 pm, i connected with foodpanda customer...
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M
manishfp
from Noida, Uttar Pradesh
Sep 25, 2018
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my order got cancelled but no money got returned

Address: New Delhi, Delhi, 110032
Website: customercare@ foodpanda.in

Hi,

On sunday 23-september i have ordered food for dinner at 6:49pm, order code s2gl-rzh3.

But received message at 7:03 that " sorry we cannot fulfil your order at the moment, if paid online refund will be credited with in 24 hrs for wallet & payment with 3-5 working days for bank.

I paid using paytm but haven't received any refunds.

Non of your help line numbers are working br...
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M
mohithitsuccess
from Noida, Uttar Pradesh
Sep 25, 2018
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refund not received date 15 september

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This is with reference to order no s4kz-lcj1 from foodpanda. The order was placed on 15th september which was cancelled by the restaurant. Almost 10 days have passed but not received my refund. Moreover chat support of foodpanda is just useless and they do not acknowledge the issue rather make false commitments. Everytime when i drop mail to them they just create one reference id but not action has been taken. Latest ticket id is 7971812.br...
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A
aamir.2192
from New Delhi, Delhi
Sep 25, 2018
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order shown as delivered but it was not delivered

My order b7ms-z06q on foodpanda was placed on 20th september 2018 at 2:16 pm. Around 3:30 order was not delivered but when i checked the app it was shown as delivered to me. On asking to foodpanda's support service they informed my order was cancelled and their was some technical issue after around 2 hours of my order placement. On checking order history it showed delivery boy was unavailable. On seeing so i again informed it to support team...
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K
Khan Sabir
from Mumbai, Maharashtra
Sep 25, 2018
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order not received but money got deducted

Address: 400095

Foodfanda.in complaint team

I ordered a pav bhaji at 7.01pm and the amount also got deducted from my account but my order not placed yet.
While i am checking order summary its just showing it is in preparing counter. So please take a strict action on it and do our needful.

Hoping for a positive response.

Thank you

Best regards,
Sabir khan your dearest customer...
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M
mani0025
from Bengaluru, Karnataka
Sep 25, 2018
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payment deduction

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.foodpanda.in

Hello,

I maninder singh ordered from the food panda application order number (M5yo-9pqq) on 24th september, 2018 at 10:14 pm to kamboj’s restaurant. I made the payment of rs 1219.12 with txn id: [protected] through paytm application the money was deducted from my account but the order was cancelled from the restaurant. I tried to reach food panda but didn’t received any positive feedback. So could you please let me know...
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C
Chander Reddy Padigela
from Bhimunipatnam, Andhra Pradesh
Sep 24, 2018
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i haven't received my order

Address: Hyderabad, Andhra Pradesh, 500072
Website: foodpanda

Hi,
I orderd in one food item in bejing bistro restarent hyderabad iam not received any food item from foodpanda excutive but i got a messgae from foodpanda side your food item was delivered. Rs.118 deducted from my card. I chat with foodpanda team, in there also iam not got any responce. I want to compliant against this issue. I added few photos for your reference.
Regards,
My name chander reddy
My mobile number...
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H
Hitesh Kahale
from Mumbai, Maharashtra
Sep 24, 2018
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foodpanda delivered the food in 2.5 hrs

Address: Pune, Maharashtra, 411028

Hi all,

Today i placed the order with foodpanda for two subs and they have delivered it in 2.5 hrs. Though the delivery location was one kilometer away. After waiting for 40 mins i decided to cancel my order but was not able to cancel it. If foodpanda was not able to deliver the food in an hour then there was no point in keeping the customer waiting. That was a complete waste of food.
This was my bad experience with...
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