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IndiGo Complaints & Reviews

www.goindigo.in

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Last updated Oct 30, 2024

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Regarding cancellation of flights and then not providing proper solution

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IndiGo reviews & complaints page 258

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Dear customer care manager
I travelled indigo 6E282 on 22.03.15 from chennai to delhi at 2020 from chennai
My luggage was locked and tied with the plastic wire lock by your staff at chennai
But when I reached home, saw the bag was opened and there was no plastic lock which was done by your staff.
My important keychain a were missing, my pen drive with loads of pictures, chip of my computer which had the whole...

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Address: Bangalore, Karnataka

I had cancelled my Lucknow to Bangalore flight tickets on 11th Feb, 2015 and as per the automated email I got from Indigo, was supposed to get INR 4700 credited to my account. I had also spoken to their customer care representative about this cancellation back then. Till now I have not received any amount credited to my account. I have also submitted a comment on Indigo's website and awaiting response/action from their side. The booking...

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Address: Gandhinagar, Gujarat

1. I booked ticket for my brother Mr.Paramod Jagtap (A'bad- Mumbai for 14/3/15) on 27/2/15 PNR:RCWH8K. Next day I received a message that ticket ic cancelled due to no payment. But in fact payment of Rs.1698 was debited from my credit card. I brought this to the notice of your agent. he asked me to book fresh ticket and take up issue of refund after 15 days. 2. Accordingly I booked fresh ticket on 1/3/15 and an amount of Rs.1648 was...

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Address: New Delhi, Delhi

Dear Sir/Madam, This is with regards to a cancellation of tickets that I made on 12th March, 2015 of two tickets booked through makemytrip.com. The first ticket was for a flight from Delhi to Mumbai on 14th March, 2015 with PNR no. D7VSWJ. Booking id for this ticket on makemytrip.com is NF[protected] The return flight from Mumbai to Delhi on 15th March, 2015 with PNR no. UB4RTD. Booking id for this ticket on makemytrip.com is NF[protected]. Despite...

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Address: Sangrur, Punjab

23 february ko pinjabi jagran me add ayi thi chandigarh airport job ke regarding unka number [protected] eh number tha unki email id [protected]@gmail.com thi bo apne aap ko indigo airlines company wale bol rhe the uno ne apne pnb bank account me [protected] RAJ KUMAR young man se airport job ka dhokha de kar apne account me 8000 rupees dalva liye ab unke sabi number band aa rhe hain.it is a fraud. satnam singh [protected]...

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Address: Mumbai City, Maharashtra

I booked my flight with Indigo- Dubai to Mumbai and my transaction was confirmed by my bank and by Citrus pay. However the message displayed after that was please wait while we confirm your ticket status and then server error flashed. My PNR was thus not generated. I would like a full refund of my money. Merchant Order Number: 76d6b010cf697c33a9948d47a7a0 Citrus Reference Number: CTX[protected] Order Amount: 15933.00 INR Transaction...

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Address: Bangalore, Karnataka

I had bought a ticket from Bangalore to Kolkata on 17th March 2015(5:20 PM) and the flight was supposed to depart at 6:40 PM. The PNR No being-057LSF, Flight No-Indigo 6E-378.I reached the airport at 6:10 PM. I was denied a boarding pass. I was denied a relocation.and finally I was denied a refund. They said cancellation has t be 2 hours prior to departure. In my case, I bought the ticket 1 hour 20 minutes prior to departure so how will I...

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Address: Lucknow, Uttar Pradesh

I am a Corporate customer from RBI and had a corporate booking in your flight No. 6E 309 (Lucknow to Delhi) and further by 6E 283 (Delhi to Chennai), both on 08 March 2015. I had a pre-booked coupon for Special Service with code VGML. I was assigned seat no. 29C in flight no 6E 309 but, in spite of having a pre-booked meal, the eatables were not served by the air hostess Ms Sonia and when I asked for my pre-booked meal, she told that...

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Address: Gautam Buddh Nagar, Uttar Pradesh

DEAR SIR, KINDLY REFER PNR: X5JP7S, TKT.FOR DELHI-KOLKATA :10.03.15 & KOLKATA-DELHI:11.03.15 IN THE NAME OF RAJEEV SHARMA. ( Value Rs. 15604.00) BOOKED ON 3.03.15. DUE TO SOME CONDITIONS, I GOT THEM CANCELLED ON 04.03.15 AND GOT REFUND ADVISE FROM INDIGO SAYING REFUND OF Rs. 3800.00 ( INCLUDING CANCEL CHARGES FEES + TAX + LCRD + REFUND PROCESSING FEE & CONVENIENCE CHARGS ) BUT AS YET, I AM NOT ADVISED ON REFUND OF REST OF THE MONEY...

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Dear Sir/Madam, I travelled by Indigo Airlines from New Delhi to Bengaluru on 15th March 2015 evening (via flight 6E 107). Upon arrival in Bengaluru, I noticed that my check-in baggage was tore from one side due to mishandling by air lines staff. I immediately reported the same to Indigo on-ground personnel. They accepted the mistake and offered me the compensation of INR 500. Since this is a new bag, just bought two months back and...

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Address: Kolkata, West Bengal

Sir/Madam, On 8th feb 2015, I travelled from Gaya to Howrah by Rajdhani train and due to train delay I reached Howrah 3 hours late. I reached Kolkata airport by 1.35pm and I was having flight at 2pm. I informed the Indigo customer care that I will be late because of train delay but will reach airport on time. When I reached kolkata airport, indigo customer care ladies said I missed the flight, and I said the flight is already there and...

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Address: Kolkata, West Bengal

My husband and I were travelling by Flight No. 6E 378 on 14.03.2015. Our PNR No. PCIUXN SEAT NO. 14 B & 14 C. We had pre-booked our meals for the flight. However while we waited patiently for our food, it was seen that the flight attendant who was supposed to serve the food did not bother. We had to insist that the food be served before we got the same. Such behaviour on the part of your staff shows that you care little for the comfort...

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Address: Lucknow, Uttar Pradesh

Flight No. 6E- 339 from Lucknow to Mumbai dt. 15th March 2015 was rescheduled twice and thereafter its departure gate was changed. The change in the departure gate was neither announced nor displayed in the monitor. A few passengers including me missed the flight because of it. On discussing the matter with the available Indigo staff at Lucknow airport, I was offered a high fare flight for the next day. Out of no other option available (as...

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Address: Mumbai City, Maharashtra

I had tickets for 2 for travel to indore from mumbai on 15/03/2015. PNR of ticket was H41VMV. Than I booked return ticket for 2 for journey on 17/03/2015. When I visited airport at mumbai on 15/03/2015, I was shocked to hear from counter person that my ticket had been cancelled. I told them that I never cancelled it but they said they were unable to do anything. As I was to go to indore for important office work, I was left with no alternative...

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To, The Managing Director. INDIGO Gurgaon We travelled from Goa to Delhi by flight no 6E 338 yesterday ie 14/3/15 and it was most scaring experience we ever had in any flight .. A lizard was creeping and crawling in the cabin which was very scary n horrifying. &and worst was that the snacks were served at that time in the flight. This was the worst experience, I ll never suggest any one to travel through this flight which is not...

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have cancelled indigo airlines ticket (PNR A1W82Y) booked through easemytrip.com on 5th March 2015. Its more than 7 days and still i have not got any refund from easemytrip. When I call Easemytrip they say Indigo Airlines is delaying and when I call Indigo Airlines, they say we have processes refund, please check with Easemytrip. Kindly help. Gaurav Kumar Mob: [protected] Noida...

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Address: Hyderabad, Andhra Pradesh

Hi, I am Manohar Reddy from Hyderabad, I would like to complain on Indigo Airlines. My parents flew from Vaarnaasi to Hyderabad on the 28th Jan 2015 on Indigo Airlines. They had checked in two pieces of check-in baggage. (a bag and a suitcase). On landing at Hyderabad airport, they was able to get only one bag and Suitcase was missing. On lodging a complaint with the Airline, they said they will deliver it to home. The Suitcase never...

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Address: Hyderabad, Andhra Pradesh

Hi, It is really a poor service that I received while travelling from Kolkata to Hyderbad on 02/03/2015 my flight was around 6:00 clock, I reached by 5:10 got delay in the gate any how I reached at the counter got the boarding pass but the person who was there his name was Supriyo (Supervisor) and another Supervisor, both of them did not know how to talk with the customer they were over smart non-cooperative and also their Manager all from...

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Address: Tinsukia, Assam

I have travelled from Digrugarh to Guwahati on 08.03.2015 by Indigo Flight 6E-571 having Airline PNR: 6E-H41W9F. I had one Registered checked in luggage having Tag no. E[protected], SEQ-0095 . But I was shocked to notice that my luggage did not arrive at the conveyor belt at Guwahati Airport even after waiting for more than two hours, i.e. the luggage is lost. I have one very important official meeting on 09.03.2015 at Guwahati. All official...

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Address: Mumbai City, Maharashtra

It gives me pain to say that once upon a time doing great airline services is ruining up everything. This is not my first bad experience with Indigo airlines but 5th one in a row which forces me to write this message. My PNR # ZFWD5R flying on 6E 426 on 4th March 2015 where the flight got delayed by more than 2 hours and the information was shared after the departure time i.e. we have received message at 6.27pm that flight has been delayed...

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