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IndiGo Complaints & Reviews

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Last updated Oct 30, 2024

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IndiGo reviews & complaints page 254

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On 13/05/2015 While booking a flight ticket from Chennai to Varanasi, nd my ticket was confirmed, booking ref no. C9FC7D. I made my Payment of Rs.11, 219 through my SBI ATM card. Then i cancel ticket on 17/5/2015. Refund amount after deduction of charges is Rs. 8, 694. But till now I didn't get my money back. I call ur customer care no nd they said ur refund amount will sent u back in ur account on 20/5/2015 but refund amount not back in...

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Address: Hyderabad, Andhra Pradesh

My hand baggage was wrongly picked up by someone on 6 E. 383 from Raipur to hyd on 9th jun 2015 and I was sitting on 14 B . The baggage with me contains chocolate, lipstick, cap, nappies etc belonging to lady with child. My hand bag contains one medical book on movement disorders and cash of 25000 and car keys. We had approached hyd airport today morning and we are not getting proper response. We request indigo to identify the lady sitting...

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WE HAVE CANCELLED THE RETURN TICKETS OF 3 PASSENGERS, NAMELY, SHANTANU NANDY, PRANITA NANDY, AYAN NANDY (REF NO XYTS5Q, SPLIT REF NO WBV3MQ) ON 28.5.15 (FLIGHT 6E 342) OVER PHONE. BUT TILL DATE WE HAVE NOT RECEIVED THE CANCELLATION FARE....

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Address: Mumbai City, Maharashtra

I was to fly on 01.06.2015. My flight timing was 4:45 P.M. for Bhubaneswar from Mumbai. On the same day I did web check in. Indigo airlines claims to be a hassle free trip through web check in, but it made me missed my flight. I reached counter at 3:55 P.M. and informed the staff about my flight. Instead of assisting me, he told me to go the last counter. And when I reached at the last counter the staff didn't let me board the flight. He...

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Address: Khordha, Odisha

The bhubaneswar beanch of indigo is horrible where all lady staffs are there in ticket coubter.. they are really disgusting who dont know how to behave with female passengers but they are too sweet with male ones. They dobt listen to your provlems . Helping tgem to solve ia next thing. They are arrognt and foolish. They are not customer friendly.they are waste and i am disgusted with the experience...

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Address: Pune, Maharashtra

I have travelled from Indigo Flight from Ranchi to Pune via Delhi on 7th June from flights 6E 494 and 6E 105 (Z5RLFF). I had checked in one trolley bag (Light Brown Colour). I did not receive it on Pune when the flight landed on 5 pm.It contains expensive clothes, cash envelope of 10000 rupees and and electronic good....

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Address: Ahmedabad, Gujarat

To,
The Chief Executive,
INDIGO Airlines

Inconvenience and Harassment To PWD Passenger - FLT.6E-135 on 04 June15-AMD to Kol

I would like to bring to your knowledge that due to the negligence and inappropriate administration on your staff members as well as from management part my Pwd son Soutrik Samaddar was made to Board in a wrong flt.6E-237 instead of Flt.no.6E-135, Seat no.2C and he could...

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Address: Ambala, Haryana

dear Sir/ma'am i was booking ticket from chandigarh to srinagar on 30 may 15. in first attempt money deducted but ticket not booked (same was confirmed by customer care representative). even after 05 days i have not received my money back in my account . Although in my second attempt i have booked the ticket. So i request you to look into this matter. Passanger details : RUPINDER KAUR [protected], [protected]...

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Address: Nagpur, Maharashtra

I and my mother travellend from Kolkata to Nagur On 30 th May but unfourtunately i lost my boarding pass plz issue a travelling certificate as soon as posssible Email id :- [protected]@gmail.com seat :- 20D and 20E Flight :- 6E404...

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Address: Mumbai City, Maharashtra

Dear team, Today is thrid day and i have no confirmation on payment and ticket confirmation for my booking HEUE8R. The payment is cleared to Indigo by citibank credit card team. I have shared the reference number for the payment made with Ms. Nikita at customer care. She assured a resolution. But i have no update. Team pls understand, my Rs.88k is with you guys and still i have no confirmation. Treat this urgent. This is my thrid...

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My account has been debited on unsuccessful transaction while booking my flight ticket.And booked another ticket successfully that also debited from my account @ Rs 5457
My personal information are given below:-

Mr. Rajkumar Babloo Singh
PNR LEIQ3E
6E523
02 jul ccu-imp
6E358
18jul imp-ccu...

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Address: New Delhi, Delhi

Hi We 3 in family travel on 2nd June from Mumbai to Delhi at 7:50 am flight. On checkin counter..attendent was very rude, she weight carry beg with check in beg. and as per weight 21 kg was allowed, but our weight was 30 kg...and 1 kg was extra in checkin beg. She told me to pay 2500, i said her...no body weight carry beg...and other's attendet were not doing same as she was doing. She did not listen to me and finally i hv to pay...

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Address: Kolkata, West Bengal

I travelled by indigo flight 6E293 from kolkata to mumbai on 01 jun 15 with family, seats being 15 A to D. I reached the airport 2 hrs prior departure, ie at 0500. After baggage screening, I proceeded to the check in counter (portal d). The lady was arrogant and disappearing from counter at own convenience. After 1 hr duration, when I reached the counter, I was told that checkin would take place at portal b, with no prior intimation. Also...

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Address: New Delhi, Delhi

I got my flight ticket booked from delhi to Pune on 1 st June and the money was deducted online via my SBI bank. But I m not sure whether my ticket is booked or not. I tried calling customer care and was on hold for more than 20 mins twice but no reply came as promised 6 mins waiting time. Service of indigo is pathetic and dismal. Even u can't pick up a call. I doubt whether u will help me on the subject matter......

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Address: Pune, Maharashtra

I was traveling from Pune to Lucknow via New Delhi on 22nd april. I have checked in my luggage for Lucknow in Pune itself. At Delhi airport, I was waiting for connecting flight after security check and missed the connecting flight as there were no announcement and display screens are not working. I am not the only passenger there were 10-15 passengers, who missed the boarding on that evening due to same reason. When we realize that the...

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Address: Hyderabad, Andhra Pradesh

Hi, Due to the negligence and irresponsibility of Indigo Airlines staff, we missed the flight from Hyderabad to Bengaluru. Our flight was at 4PM today (i.e., 30th May 2015, PNR is B9SWPD) and we reached the Hyderabad airport at 3PM itself. But when we asked for boarding pass showing the booking ticket printout, they told that there is no ticket with your names. After insisting the Indigo staff to check properly, they took around 15-20...

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Address: Mumbai City, Maharashtra

I blocked 3 tickets over telephone on dated 04.05.2015 for journey on dated 20.05.2015 from Mumbai to Patna flight no 6E 178 departure time 09:30am. At the time of blocking the seats for me, my husband and 03 years old child, the person attending the call has clearly conveyed the age of child. On the journey date I had been made surprised by boarding pass issuing staff that you have been allotted two seats at emergency exit middle of the...

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Address: New Delhi, Delhi

On 25/05/2015 While booking a flight ticket from Delhi to Calicut, I made my Payment of Rs.5641 through ICICI internet banking.After completion of Payment procedure on-line web page re directed back to Indigo Website and it showed that" session Time out if you already made a payment your money will be credited back within 3-4 working days" But till now I didn't get my money back.My Bank confirmed that my money has been debited from my account.Payment...

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Address: New Delhi, Delhi

Good Morning! All, At the outset, I would like to thank Indigo for excellent services, I always preferred domestic travel with Indigo as your services are one of the best in India. In-addendum, I would like to share my today's experience with your Delhi Airport team. I normally do the web-check-in for my travel. Today, I tried for web check-in early in the morning and it was not working. However, it was my failure that I could not...

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Address: Khordha, Odisha

Dear Sir, I am surprised to know that even after a lapse of two months of flight ticket cancellation, I am yet to receive the refund amount of Rs 11154. Details PNR No.: V7REFM Flight No.: 6E-491 From Bhubaneshwar to Banglore Date of flight: 4-4-2015 Date of booking: 5-3-2015 at 10:11pm (Received message attached) Date of payment: 6-3-2015 at 8:49pm (Received message attached) Amout paid: Rs 16254 Date of ticket cancellation:...

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