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IndiGo Complaints & Reviews

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Last updated Oct 30, 2024

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IndiGo reviews & complaints page 256

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Address: New Delhi, Delhi

I was scheduled to with my husband to goa with Indigo 9331. Where due to some unforeseen event I reached to the boarding pass window at 7:15 am where my scheduled flight was at 7.50 am. The indigo people put me and my husband in no show passenger list stating that we are delayed for boarding. Where i have personally seen them boarding passenger who reach half an hour prior to departure. Indigo has been doing this to charge hefty amount of...

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Address: Bangalore, Karnataka

Hi Team, My name is Mohammed Fahad and I had traveled by your airlines yesterday i.e 30th April 2015 from Dubai to Bengaluru. My PNR number is T5TZJS. I have attached a copy of my boarding pass issue to me as well. During check-in I had excess baggage of 5kgs and an over-sized baggage i.e. a 42 inch TV. The person at the check-in counter informed me that I would need to pay extra for the excess and over sized baggage. I paid in total...

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Address: Chennai, Tamil Nadu

Dear Sir I am K.Narasimha sah, a Chartered Accountant from Chennai. On 28th April 2015 I have travelled in Indigo Flight No.6E 311 from Hyderabad to Chennai along with 3 of our Office colleagues vide Seat Nos .12B, 12C, 12D 12 E. We were having 6 baggages and the same have been weighed for 72 Kgs by the Indigo Boarding Pass counter Staff at Hyderbad Airport. We have also paid Rs. 3, 000/= toward additional baggage charges for the excess...

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Address: Hyderabad, Andhra Pradesh

I AM SORRY TO BRING TO YOUR KIND NOTICE THAT 23/04/15 I HAD TO TRAVEL FROM HYDERABAD TO NEW DELHI BY GOINDIGO AIRLINES. I HAD OBTAINED BOARDING PASS OF GOINDIGO FLIGHT NO.6E 302. VIDE PNR NO. L8FJKJ DATED 23.04.2015 DEPARTURE TIMING 17:15 HRS FROM HYDERABAD TO NEW DELHI. I HAVE DULY COMPLETED MY SECURITY CHECK IN AND WAS WAITING FOR MY FLIGHT AT SECURITY HALL. I WAS LISTENING THE ANNOUNCEMENT AND WAITING FOR MY FLIGHT. AT 17:40 HRS I CONTACTED...

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Address: Chandigarh, Punjab

I have been fan of indigo and prefer to fly indigo, but today in Chandigarh airport I had really annoying experience. Indigo is supposed to ensure a uniquely smooth, seamless, precise, gimmick-free customer experience but my check-in counter experience was totally opposite. The gentleman sitting at express check-in counter seem to be cross with me for no apparent reason. He had problem with everything. First he asked me to show identity proofs...

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Address: Mumbai City, Maharashtra

I travelled from Delhi to Mumbai by Flight 6E 149 on 27th April 2015. I had booked veg meal in advance with the ticket to ensure that I could have veg food of my choice on board, but I was informed by the air hostess that they have sold all veg food except sandwitch to the passengers on board, and I was only left with the option of sandwitch which was of very poor quality and taste. I am a frequent flyer and I never had such bad experience...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Madam, On 22/04/2015, I tried to book a round trip for four persons from DEL to COK for dates 10/06/2015 and 07/07/2015 respectively through Indigo mobile App. But after payment I got an information showing that "your transaction was successfull, but can't able to book ticket now. Your money will be refunded within two to three days." But till the date I didn't get my refund. I'm here providing my transaction number and...

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Address: Kolkata, West Bengal

Hi, Yesterday i have travelled from kolkata to mumbai by flight 6E 596 and my seat no 30A, I was not feeling well so i have request your air hostress to change my seat, but they told me will get back to me and after some time they have announced that few seats are available and if anybody want to change the seat they need to pay extra. I was feeling suffocation and not feeling well, this kind of behavior gave me a feeling that i...

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Address: Hyderabad, Andhra Pradesh

I have never seen such irresponsive behaviour by any airlines as they did on 28th april 2015 flight no. 6e-151, the flight was to take of by 08:55 hrs and i was at airport by 8:15am it was plenty of time... i requested them a lot. Even the supervisor has taught me he hasnt helped me... on resheduling the asked me 16455/- to pay... they were not even ready to refund... though having 40 mins of time they didnt let me board at plane... my small...

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Address: Hyderabad, Andhra Pradesh

Myself Syed Mannan airline PNR and e-ticket SFEJ4R was travelling from Bombay to Hyderabad had my flight delayed by 40 minutes on 25th of April 8.40 pm. As I received a computer generated message stating that my flight has been delayed by 40 minutes and it would take off by 8.40. I reached the airport by 7.15 and saw a que. I waited in the que just to find out in the end of the counter that my flight counter has been closed with out any announcement....

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Address: New Delhi, Delhi

My name is Bhrigu Kumar Joshi. Yesterday (25th April 2015) I travelled in indigo flight no. 146 from Bangalore to New Delhi Seat 8F and sequence number 180. I successfully checked in my baggage that was dark blue colored American Tourister trolley bag. But when I reached Delhi airport I didn't receive my baggage. The Indigo staff at airport filed a missing baggage report and ensured that they will keep on updating and send my baggage to my...

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Address: Hyderabad, Andhra Pradesh

Dear Sir/Madam, This is with regards to a cancellation of ticket that I made on 14March 2015.booked through GOIBIBO .the ticket was for a flight from Kochi to Hyderabad on 22 March 2015 with PNR no DDY44U. Despite the cancellation on your website, I still have not received refund for the same. kindly expedite the refund payment ....

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Address: Mumbai City, Maharashtra

I had booked tickets for 7 members from then Mumbai to b'lore and back from B'lore to Mumbai. Since one member was unable to come we had cancelled the 18th April's flight for her. The name was Mrs. Vidya Karnik. When we arrived at B'lore on 18th we were informed that Mr. Vijaay Joglekar's ticket was cancelled instead of Mrs. Vidya Karnik. We had to purchase another ticket costing Rs.7670/- immediately. When we reached Mumbai we approached...

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Address: Bareilly, Uttar Pradesh

This is regarding indigo flight 316 (Thiruvananthapuram to New Delhi, Booking ID: N6EOCRS9X) booked on December 16, 2014 through Goibibo. I have cancelled the same ticket, but the ibibo has not yet refunded my money.I have wrote several complaints but the agency is not responding properly. KINDLY DO THE NEEDFUL...

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Address: Gurgaon, Haryana

We had made a reservation for the 25th of April for 4 people as is visible under this booking number. My wife one of the names on this ticket called up on [protected] and spoke to a gentleman, don't remember his name and asked him to specifically change only her (Nanika joseph) flight to a Goa Mumbai sector for the 27th of April. She was assured that the needful had been done and she had only to pay rupees six thousand something for the change....

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Address: Kamrup Metropolitan, Assam

Sir/Madam I boarded the Indigo Flight 6E 292 from Chennai to Guwahati today with a patient. I had been allotted seat no. 30 D, E and F.But during the entire flight, we had to bear with the foul toilet smell constantly and the patient whom I was accompanying was facing trouble .Till kolkata it was tolerable to an extent but after kolkata the situation worsened and the same was brought to the notice of the crew member.Each ticket costed us...

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Sometimes facts are stranger than fiction why else would one ever think that IndiGo airlines would flounder and how...! my uncle and aunt travelling back to New Delhi from Hyderabad Flight 6E 564, departed from Hyderabad at 2150 hrs;arriving at Delhi Airport terminal 3 at 24.05 hrs had this most harrowing experience when to their dismay they found that the suitcase they had checked in had been ripped open, the lock and Indigo seal had been...

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Address: Kendrapara, Odisha

Sir/Madam On 11 Apr 2015 I had booked a ticket from Kolkata(CCU) (9.10 am) to Imphal (IMF)(10.45am) for 22 Apr 15 for the flight 6E 523 at around 09:30hrs After making payment, an amt of Rs 2577 /- (Defence booking) had been deducted from my account while paying through net banking 11-Apr[protected]Apr-2015) to TRANSFER INB Indigo Airlines INDIGO_AIR Payments Bill desk.com POS PRCH[protected], for Rs. 2577.00/- But ticket was not booked....

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Address: Bangalore, Karnataka

I had booked a ticket with Indigo a year ago for travel on the 23rd January 2015. I had then called the customer service team to rescheudle the dates of travel to the 25th January and also add an infant to the journey, they stated that the dates had been changed and all I had to do was to pay a difference of INR 8000 at least 24 hours prior to the travel date. I live in Dubai and I had come down for the holiday purpose, I tried to pay...

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Address: Ahmedabad, Gujarat

Flight no 6E 166, PNR O4W7NV, seat no 4D; carrying only one bag; Total weight with laptop 9.4 kg, without laptop and iPad, 6.8 kg. Forced to release the bag as checked in. Surprisingly a lot many passengers who were not corporate passengers are carrying more than this on the same flight. Ground staff refused to weight hand baggage of any other passenger.If Indigo senior officers see this before this flight lands in Delhi, this statement can...

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