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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 56

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S
sgogia
from Mumbai, Maharashtra
Oct 23, 2015
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Damaged natio product received twice

Address: Mumbai City, Maharashtra, 40026
Website: www.nykaa.com

I had a very poor experience both times I shopped at Nykaa. The first time half the items were out of stock and we found out only after we placed the order. Maybe we could have chosen to buy all the items together elsewhere. The second time they sent me a Natio product unsealed in damaged condition and when I complained they replaced it with an equally damaged one. Now I am chasing them for a refund and they are unreachable and don't reply...
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punam88tanti
from Kolkata, West Bengal
Sep 5, 2015
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One empty packet and another torn damaged packet delivered

Sir, I had ordered 7 items from nykaa.com on 24 AUG 2015 . the order number given by nykaa in my email was[protected]. On 03 september 2015, I received two parcels from Nykaa via Post Office Delivery boy out of which one was in torn condition. So I refused to accept it. Hence i dont know what product it contained. While I opened another packet which was beautifully sealed, the invoice of which read Loreal Professional Instant Clear...
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Anku Bharadwaj
from Mumbai, Maharashtra
Aug 31, 2015
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Bad service

Address: Bangalore, Karnataka

I had made orders for two products and one got delivered on time. But the delivery of the other product was delayed. I wasn't going to be I'm town for the next one month so I asked them to make a cancellation and refund. I wrote to them at least 7-8times.no reply. First. Reply came wen I had already left the city Second. They delivered it at the security. Third. I tried calling them, but they made me wait for 10-10 mins and didn't...
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kruhani
from Mumbai, Maharashtra
Aug 17, 2015
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Prepaid order not delivered

Address: New Delhi, Delhi

I want to file a complaint against Nykaa and their courier partner Delhivery. I placed an order on August 8th, 2015 with them and received a message regrading on august, 11th, 2015. But that order is not delivered to me till date. After several follow ups with both parties they are just telling that order is delivered. Nobody is considerate enough to do follow up or assure that either my order will be delivered or amount will be refunded....
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Shruti Mandal
from Bengaluru, Karnataka
Aug 7, 2015
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Cheated me by delivering a Sample when a Full Product was Promised

Address: Bangalore, Karnataka

Nykaa Finds NEW WAYS to CHEAT on Customers... The new offer going on is Buy any Nivea Product and Get a Refreshing Face wash of Nivea free...The picture shows a good quantity size of facewash.. But actually what I received was a sample of the product which was only 15ml. -Date of Incident-7/7/2015 -Nykaa Nivea Product Category -Please send me the proper size of the face wash which is being shown in the picture -Below attached is the...
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Sweta_kumari
from Mumbai, Maharashtra
Aug 2, 2015
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Product didn't deliver to me but status saying its delivered

Address: Pune, Maharashtra

I ordered shampoo from NYKAA and paid money with net banking. I didn't get my product but status is showing that they delivered product which is totally wrong. My order no was #[protected] and delivery courier awb # [protected]. I have cctv footage for my building which proved that there was no delivery for me from NYKAA.

Please help me out ASAP....
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Saurabh Kumar
from Allahabad, Uttar Pradesh
Aug 2, 2015
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Pathetic Customer Care Service and Quality Check Mechanism

Address: New Delhi, Delhi

Hi, I am Saurabh Kumar from Delhi. I had ordered Head & Shoulder shampoo(2 qty) on 27th July 2015. As per the order terms, I was supposed to get 2 Head & Shoulders Conditioners and 1 Dove Conditioner complimentary along with my order. Further, the entire order was supposed to be delivered within 4 business days i.e. latest by 31st July 2015. I had received the courier details and the AWB number on 29th July morning, then I waited...
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A
aratib
from Mumbai, Maharashtra
Jul 20, 2015
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Expired cosmetics sent

Address: Mumbai City, Maharashtra

I had ordered a L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance combo box from Nykaa.com on 20th April 2015. On 23rd April, I received the delivery, but unfortunately the product packed date was April 2014 and best use within one year. That means it was an expired product. I complained to the site and the response was "We would like to inform you that we have stock up this product "L'Oreal Paris L'Or Lumiere Cannes Collection...
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divuraj23
from Pune, Maharashtra
Jul 9, 2015
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late delivery with no proper respond

Address: Mumbai City, Maharashtra

i have ordered a whey protein on 25th june - stil not recd the order nor any response everytime i call up the customer care they say within 2 days it will be delivered but again no response i suggest they should be more responsible towards customer service...
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S
sanjana.chaurasia
Jul 2, 2015
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Yet not return my payment

Address: Ghaziabad, Uttar Pradesh

we have placed my order 4 June but due to delay service I have canceled my product and order no. is[protected], Name is Sanjana Chaurasia and I have already discussed in customer care executive they told to me return you payment within 5 working days (Discussed date is 25.6.2015) but yet not receive my payment. Your customer care also nobody pick up the phone and very bad services Please ASAP action my complaints and otherwise I have...
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sanjana.chaurasia
Jul 1, 2015
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Yet not receive the payment

Address: Ghaziabad, Uttar Pradesh

we have placed my order 4 June but due to delay service I have canceled my product and order no. is[protected], Name is Sanjana Chaurasia and I have already discussed in customer care executive they told to me return you payment within 5 working days (Discussed date is 25.6.2015) but yet not receive my payment. Your customer care also nobody pick up the phone and very bad services Please ASAP action my complaints and otherwise I have...
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A
archana2684
from Delhi, Delhi
Jun 25, 2015
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non receipt of the item from the ORDER # 600050450

Address: Ahmedabad, Gujarat

i placed an ORDER #[protected] dated 4.06.15 for multiple items totaling rs. 486/- out of which one item, the costliest one Rs. 206 ( Lotus Herbals Tea Tree Clarifying Face Pack ) I have not received any update since long. the website has collected all money and now reverting anything. Pl. look into it. it seems nykaa is fraud. collects money and forgets to deliver the product that to after 25 days. even there is no courtesy to take...
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fouziya malek
from Delhi, Delhi
Jun 15, 2015
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I have not yet received my order

Address: Mumbai City, Maharashtra

i had ordered fro NYKAA 10 days back (07-Jun-2015); Order ID #[protected], I have not yet received my order when they said it would be shipped in maximum 4 days; I received a message stating a few items have been dispatched but courier could not be tracked; even the customer care could not provide correct information. There is no tracking, no further information available on the status, very unhappy with the whole experience....
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harleenmehak
from Srinagar, Jammu and Kashmir
Jun 10, 2015
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not responding to complaint by email

Address: Bathinda, Punjab

I ordered a series of products from the site and when it was delivered, I found two of the products missing from the packing.the box was too small to even carry all the items and the invoice showed all the items to be there in the packing.inspite of writing again and again to the website along with photos of the packing, I have no response from the website.what's the point of assuring the customers that their complaints will be redressed...
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Sharmistha Chatterji
from Bengaluru, Karnataka
Apr 7, 2015
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Behaviour of customer care representative

Address: Kolkata, West Bengal

I placed an order with nyka[protected], firstly you sent me three mails with separate product dispatches and when i tracked them one of them was untrackable.I had to call up the customer care and inform it was untrackable and then you did the courtesy of looking and finding out that it wasnt dispatched there was error.Ok fine.Then when i open the ticket once again saying its still not dispatched someone (I know the name) talks to me as if...
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Deepika116
from Gurgaon, Haryana
Feb 5, 2015
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Send Damaged product and no Exchange or Refund

Address: Bangalore, Karnataka

Sir, I received a damaged product from you side. After that I have written a complaint mail in your website around 10 times, because you didn't provide any number and I didn't get any response. After that I got a call from your side and received a coupon code instead of my product. But, when I tried that coupon. It shows coupon is not valid. After that again the process start, I write 15 mails now and didn't get any response. Pls refund...
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Zakina Dey
from Bengaluru, Karnataka
Jan 15, 2015
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order not delivered

Address: Bangalore, Karnataka

Order #10017319 Item Sku Qty Subtotal Lakme Insta Liner LAK_[protected] 1 Rs 90.00 Elle 18 Combo Kit NYELLEOFF0001 1 Rs 299.00 Maybelline The Colossal Kajal - Black + Free Color Show Nail Lacquer NYCOMOFF00004 1 Rs 199.00 Subtotal Rs 588.00 Shipping & Handling Rs 0.00 Discount (2000 points used) -Rs 20.00 Grand Total (Excl.Tax) Rs 504.89 Tax Rs 63.11 Grand Total (Incl.Tax) Rs 568.00 ordered on 11 jan its not yet delivered...
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R
rokyjln
from Udaipur, Rajasthan
Dec 24, 2014
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Nykaa - Order not delievered and payment already made.

Address: Jaipur, Rajasthan

sir, my nykaa order number is - i order some product from nykaa on cod. i pay the amount and recieve the parcel. when i open parcel there is one product is absent . when i call nykaa customer care nobody pick up phone. i did call many times then somebody pickup phone and said wrong number. i did many email to nykaa but thr did not respond to my email...
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A
arungupta123
from Delhi, Delhi
Oct 31, 2014
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Order not delievered and payment already made.

Address: Gurgaon, Haryana

I ordered product on Nykaa 16 days before but didn't deliver till date. There is no reply for multiple tickets raised. They are pure cheaters. This was a prepaid order but still product is not delivered and no refund is made. I am planning to sue Nykaa for this fraud. Pls don't buy any product from Nykaa. Order id is - #[protected] Regards, Arun Gupta...
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J
Jasi Santhosh
from Chennai, Tamil Nadu
Oct 30, 2014
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Duplicate beauty products

Address: Chennai, Tamil Nadu

I bought a Schwarzkopf hair straightening cream from Nykaa.com for 1700 INR. I used it and it spoilt my hair and the straighting cream did not give any result! My hair has not change and my hair has started to fall like never before. Cheats.. its not about the money but it simply spoilt my hair and damaged it so badly. How am i supposed to take this. I want a valid answer from these swindlers who lie that their product is 100% genuine....
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