Red Bus Complaints & Reviews

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...

Money was debited but ticket also not confirmed & I didn't receive money

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....

I have booked Redbus on Nov 9th from Chennai To Virudhunagar and it was cancelled by Redbus due to Bus breakdown. Ticket no. TSC[protected]. I received refund successful message on Nov 16th and never received my payment in my original payment method GPAY. Screen shorts attached. This is not first time Redbus does this. I see many people facing this issue.

Redbus India Private Limited is committed to resolve customer concerns and grievances. We request our customers to contact:838, 8021, 728 our customer care representatives on the numbers provided in our website or reach us via our self-help page at https://m.redbus.in/help for quick resolution of any concerns or grievances.

Getting various anonymous calls from red bus customers, resolve it asap

Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....

I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....

I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....

I booked a ticket to travel Kanchipuram from Silk board, Bangalore.
Departure date and time :[protected]:05AM

But bus didn't come till 09:30 AM, So I called operator mobile number [protected]. I got reply, saying bus is 1hr delay.
I haven't received any notification for the same, So I asked him, why it wasn't communicated prior.
Operator told, If you want to travel wait 1hr else you can go back to home.

Then I contacted Redbus, the customer care executive denied refund and told me same like operator.

Till 10:40 AM the bus was not arrived, So my wife, kids and I left the place.

So I was forced to go back to home. I need refund, please someone help me.

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
Trip ID:
TSCG67247079

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
TRIP id;
TSCG67247079...

On 12-12-23 i booked a ticket in H.P.TRAVELS, through REDBUS APP for my parents (father age-70y, mother age-58y) for their journey on 16-12-23 from tirupati-eluru. ticket number- tsd[protected], ticket worth- Rs.3447.90/-. as per reservation bus departure time is 11.45pm on 16-12-23. but on 16-12-23 at around 1am i got a call from bus driver and he stated that we have to start our journey at that time. i am shocked with his phone call and immediately contact with bus operator in given number -[protected] but i din't get proper response from them. then i contact with redbus helpline -[protected] and complaint number[protected]. they told that "bus opertor is not respondoing we will getback to you" this same answer i got even i called them 3 times on that day. on 16-12-23 around 5pm one of their customer care executives told me that "still bus operator is not answering our calls you may plan other sources for your parent’s journey, within 48 hrs this issue will resolve". based on their word i reserved a ticket in apsrtc ( ticket no[protected], ticket worth Rs.1958/-) for my parents’ comfortable journey. on 16-12-23 at around 8pm they replied me that we have to start journey on 16-12-23 IN H.P.TRAVLELS BUS at 11.45pm AMOUNT REFUND will not given. When i have issue either but operator or Redbus team fifnt given solution ontime. After made an alternate arrangement for their negligence they are simply saying SORRY and AMOUTN REFUND will not be given. Due to REDBUS and H.P.TRAVELS negligence I LOST Rs.3447.90/-. Pls help me on this to get my amount refund

I have booked ticket for a round trip. My first journey is cancelled. I am unable to find return journey ticket for cancellation. My ticket number is TSCC71549323.

My email is [protected]@gmail.com
My mobile number is [protected]

please help as this is a huge amount for me....

I have tried to book a ticket from Redbus website, the amount was deducted and ticket not booked....

I recently booked a ticket for a journey from Kozhikode to Trivandrum and a few days back I got a message that my bus has been cancelled. I tried to contact the customer care and registered a complaint but was of no use. There has been no response from their side. Its very important for me to travel that day so I need that amount asap. Attaching the screenshot below....

1 -- B2 seat not found another seat on adjust
2- bus charging board not working and damaged
3- seat galary very bad
4-- offline customer payment 1900 and we have paid through red bus 2600
5- blankit and pillow, water not Received
6. Very poor bus condition
7. 17 kg our bag laguge 100 RS extra given

Ver bad our experience through Redbus.

Photos and videos attached

I want full fair Refund..

I booked a ticket from Bangalore to Hospet on 22nd November and changed the date to 24th November even I paid the extra 200 for the bus. When i contacted the redbus about confirmation on seat and as I dintvget the ticket they informed me that your tickets is confirmed and you can travel with the same ticket but when I the passanger entered the seat some other lady was sitting.I contacted vrl they said it's her seat and at the time of departure i contacted the redbus then they informed that my ticket has been cancelled.if I dint call they would not even bother about that as a female passenger it made so insecure in Bangalore dint knew what to do next. When tried to contact redbus they are trying to escape from ending chart giving time.untill now i dint even get refund

I was booked bus from redbus m r travels from ajmer to unjha-gujarat.the time mentioned 5.30 pm but till 6.30 pm i amm waiting bus is not coming i already paid advanced booking.

Dear Sir,

If a ticket is booked in urgency wrong then no option of cancellation of ticket just after booking confirmation. In our opinion fresh ticket bookings should be given a chance of reversing or cancelling ticket for 5-10 minutes if it is booked wrongly.

Due to which Company gets full money and our seat goes empty which is a huge loss of money for us if we don't have money to book the correct bus ticket.

Our situtation is very annoyed at that time due to no option of recovery of money.

Please check for option resolving of my ticket which was wrongly booked when my phone was over processed & everything was hanged & no option to stop all process done wrongly.

Ticket no.-TSD[protected]
Travelling from- Chaibasa (Remote location)
Travelling to- Ranchi
Reason of Complaint- Timing of 3AM select wrong

Abhishek