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Shiprocket Complaints & Reviews

www.shiprocket.in

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Updated: Mar 23, 2025

Complaints 472

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33

Unresolved

439

So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝

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Parcel not delivered

Irresponsibly kept me awaiting and asked for cancellation and reassignment

Product delivery was not attempted, OFD locked applied

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beware of shiprocket - they are fraud for sellers

Showing Unexpected scan

Wallet money to bank account

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Constant pickup delay

Delay in pickup

DTDC lost my courier

Shiprocket reviews & complaints page 15

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I want to file a case against Shiprocket for cheating me as a consumer. I had returns pending with Shiprocket that were supposed to be delivered to my place. Unfortunately, I was not at my place that day and a guy from shiprocket called me regarding the returns. I was driving at that time so I called my wife to receive those parcels. That delivery guy asked my wife to sign on that paper and made her sign on 7 deliveries while he just delivered...

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Address: Manak Nagar, Lucknow - 226011

The delivery man for parcel delivery is very unprofessional. He searches for every excuse not to deliver the parcel and return it back to sender...

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I ordered with shiprocket on 14th october 2021 but still not received it
Contact their customer care they are saying contact your seller, I contacted him he said they are saying me that it will be delivered tomorrow although they were trying to escape from this issue my product is still stuck and I cant cancel my order too and when tracking the order they saying no data available...

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A parcel was booked on 7th October 2021 vide booking CN No. :[protected], for which they charged me 550/- for 10 kgs (₹55/kg), and promised to deliver within 5-7 days. But it's over 19 days and I am tet to receive the same. Every time they keep in changing the delivery date since last 12 days & there is no response from the company....

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Address: Quater no 102, Type 2 , Block 1 , meet dard lane, Mamc campus , delhi

Shiprocket company which is very bad and fraudulent
I ordered clothes for my childBut apart from my child's clothes, I found a girl's top in it, Which is not my work, my whole day went to call their company but no answer was given. Now all I want is to get my money back,...

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Sir I have done rs.1200 payment for shiprocket for wrong item on 21/10/2021 at 09:03:47 am so please refund my money
MATTAPARTHI UMALAKSHMI
Mobile: [protected]
A/c: [protected]
SBI Bank, PBB nandyal...

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Address: GATE NO 11 , BDB , BKC , BANDARA EAST, MUMBAI. MAHARASTRA

The thing that i had ordered has not come . wrong prouduct. got it wrong . i had ordered Kitkat Senses Milk Chocolate 120gm (Pack Of 3) and got heinz beanz...

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Website: www.shiprocket.com

I was ship 2 shipments from Shiprocket by Ecom Express on 10th October 2021distance of 20Km. Today is 20th October, My 2 shipments are not delivered and lying on the same hub. I was called several times to the customer support but they don't even know how these shipments are not attempting the delivery. Every time ShipRocket charging for fake RTO and delivery attempt as forward and reverse shipping charges from all the customers....

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I have placed one order #[protected] in shiprocket to deliver a parcel to customer on 8th oct'21. On 16th Oct, i can see status of order is Out for delivery . All of a sudden on 16th Oct evening i can see the status is order undelivered and NDR raised(1st attempt), and suddenly RTO initiated.
I checked with customer, shadowfax surface didn't attempt any delivery, no phone call received by customer and they updtae status as Customer...

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SHIPROCKET IS NOT DELIVERING PRODUCTS EVEN AFTER FOLLOWING UP SO MANY TIMES. THEY HAVE REPLIED IN SUCH A WAY THAT THEY ARE SO CLEAN. LAST UPDATE HAPPENED ON 8TH OCT SAYING THAT THE ADDRESS IS INCORRECT, WHCIH IS FAKE UPDATE. NO ACTION TAKEN THEIR AFTER. THE PICK UP AND DELIVRY LOCATION MAXIMUM WITHIN 80 KMs INSIDE THE SAME CITY. NO DELIVERY ATTEMPT WAS DONE SECOND TIME. SHIPROCKET IS NOT READY TO COMPENSATE AS WELL.

BELOW IS...

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Address: 15,Gour Mohon Roy LaneP.O. Bhatpara, WB north24 Parganas. 743123

AWB [protected] (Parcel from O kinnaur) was shipped on 3.10.2021
Shiprocket send me a message ' It will reach you by 7.10.2021'
On 12.10. 2021 they said that it will reach you by 15.10.2021. Till up to date it has not reach me. It says that I have changed my address which is completely false. How and why should I chage my permanent home address. The parcel contains perishable items. In case there is damage to my articles...

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I requested for picked up my personal docs on shiprocket with Ecom Express Pvt Ltd courier but from 15 days till now not get my parcel and it's pickup completed on 5th Oct 2k21 but shiprocket not giving me any information and not solving my problem in this regards. My AWB number for Ecom Express Pvt Ltd courier is [protected]. So please help me in this problem....

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Address: Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030

Dear Sir,
It has been 16 days my package has not been delivered neither returned.
I have done so many complaints and calls to call centres still they are not taking any action regarding the same.
I have beared the losses of minimum Rs5000/- just because of their poor services. I had to go their any deliver the goods of the client as it was her marriage on that day.
Shiprocket is just giving fake remarks of delivery...

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Address: Sender Imagine Marketing Private Limited // boAt Glaucus Supply Chain Solutions Pvt Ltd B4 -Jai Bhagwan Realties Pvt Ltd (Green Space) Vahuli Village,

Parcel given to wrong person by courier boy .BOAT Rockerz 235 V2 Black not received to me....

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Booking Date 04.10.2021 Order I'd is 885818 and tracking number [protected].Delay by more days not informed me no customer care number.Please delivery asap otherwise I complaint consumer court against you....

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Unable to track my order...

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Hi Sir,

Please be informed that Iam receiving a fraudulent parcel with COD .
Yesterday(11th October 2021) I received a parcel with COD of Rs 945, but as soon as I opened the package the parcel was a fraud order which none of my family ordered. I have attached the transaction details of the same. I have also attached the message of the fraud orders that are being shipped to my place(One of which I haven't received).br...

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Address: Chennai

Instead of going with Shiprocket we go with Single Vendor because we are waiting for 5 days for order pickup but still they are not responding properly, this really affects the business. This is a waste of time and money with the Shiprocket service....

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Address: New Delhi

This is in regard to courier with AWB number - [protected] which was sent on 14/07/2021 from Patna to Karnataka. The shipment was RTO initiated on 27/07/2021 but it was not delivered to me and i got message that the receiver was not available which is wrong as i didn't got any call. The shipment was then delivered to Gurgaon and i was asked to create a return from Gurgaon to Patna. I initiated the return (AWB number[protected] on...

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Address: Pune

I ordered Boat headphones.
And on 8 th Oct I received message of delivery but I haven't received my product....

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