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Shiprocket Complaints & Reviews

www.shiprocket.in

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Updated: Mar 23, 2025

Complaints 472

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33

Unresolved

439

So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝

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Parcel not delivered

Irresponsibly kept me awaiting and asked for cancellation and reassignment

Product delivery was not attempted, OFD locked applied

Most useful reviews

beware of shiprocket - they are fraud for sellers

Showing Unexpected scan

Wallet money to bank account

Featured stories

Constant pickup delay

Delay in pickup

DTDC lost my courier

Shiprocket reviews & complaints page 12

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I have placed an order for one micro garlic chopper with shiprocket on a COD basis. The products id delivered after a few days without a bill and warranty card. The product worked only for a few seconds and stopped working. I try to recharge it but did not succeed. I send a message to shiprocket regarding the same, but they responded that "we are not responsible for the products. Please contact the seller" They do not share the seller's name...

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Website: www.shiprocket.in

Wallet amount no tranfer my bank account and awb no is [protected] and list amount no transfer my bank account I am create a other shipment and that is cancelled request and complaint for cyber crime...

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I have received used product. With different order id or invoice number.
It's not in a good conditions....

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Address: Pune

I had dispatched goods to my client via SHIPROCKET AWB no SRTP[protected]

The goods left my premises on 16th feb 2022 and reached Hyderabad (destination city) on 20th Feb, then for the next 8 days it remained in Hyderabad without any delivery attempt whatsoever. On the 2nd of March it was marked RTO without any attempt of delivery or NDR remark, Today is 10th March and the parcel is still in hyderabad not having moved a single...

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Address: 115 Suncity paradise, Behind vishwamitri township, Behind vishwamitri township, Behind vishwamitri township

Kindly provide your seller digi store contact number Or refund the money. Irresponsible work by shiprocket. Not helping customer from fraudulent. I have purchase smart watch buy one get one free for Rs 1699/- from digi store online. Shipment was done by Shiprocket. The product I received a toy watch worth Rs 20/-. After call the customer care of shiprocket they are not ready give answer. Telling to contact seller directly. Why they entertaining...

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Five courier got delivered to wrong address, it's more than a month now, company is not solving my problem, products where worth 85000 Rupees, do let me know i[censored] can help...

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Worst experience with shiprocket

I must say that shiprocket has got the worst customer support that I have witnessed till now.
And adding to that shiprocket is not ready to take any responsibility for the product we are shipping with them.

This is to inform you that we shipped the product through shiprocket on the (mention the date).
We shipped LED TV and also have the proof of packing.
The...

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I ordered 360kitchen tap easier dishwashing experience 1. But I received different product....

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Address: Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi, Delhi, India - 110030

Website: www.shiprocket.com

HI,
Awb No[protected]

The package was picked from our place on 20Jan 2022, The status was updated on the ' shiprocket panel ' as 'PICKED UP', But shiprocket's team cancelled the order on 31st Jan 2022 ( without any prior notification or acknowledgement from our side ) .
As we contacted the ' shiprocket's supprot ', First- They asked us to share the manifest .
Then they mentioned that shipment isn't...

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Address: Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030

Hi, we send an order via shiprocket on 20 jan 2022, following with the AWB NO.[protected] and courier company is ecom express. This order was picked up from our place on the same day and has been updated and scanned by their agent Rahul singh . But the shipment got cancelled automatically without any update on 31 jan 2022 . After making several calls and emails to the shiprocket they were unable to provide us the details regarding cancellation...

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Address: Delhi

I ordered an item from Amazon . As per tracking status it was to be delivered on 17th Feb. I received notification along with top on 17th Feb morning that it will be delivered today.
But in the evening a received a whatsapp from Shiprocket business account saying that the item was not delivered as I chose a future delivery and on amazon tracking it showed that delivery was attempted. This is a complete lie because delivery was not...

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Address: Hyderabad, Telangana

Hello sir/madam.

I have ordered one item that was samsung active 2 smart watch and I have received another product on monday. Where I have ordered in Instagram that person was replyed and when i was telling to that person that I have received wrong means he have blocked me now whom should I approach and I have paid 999 rs. Please refund me the money orelse replacement my order this is my humble request .In 2 days I need my...

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Address: Siliguri

Website: The silver vibe

Hi i am from siliguri .. and i order some product from The Silver Vibe (containing artificial jewellery) and it would be delivered by today ..and in the morning i get out for delivery massage but didn't receive my product .. as there no delivery man's number provided.. i couldn't contact to anyone .. i waited whole day and then 10.30pm i am getting delivered massage ..
Aarcha Anil (artificial jewel), AWB ([protected]). This is...

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The package is already in my town. Delivery agent is saying product is locke. We don't have permission to deliver it. So why your delivery partner is not sending this or allowing to pick it by myself....

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Address: Vill-lalpur, post-daldali, p.s-hura, dist-purulia,pin-723101, Noo63

Refund my money and your mobile take...

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I had arranged for delivery of product through ship rocket. Both the products has reached their destination and are still pending to delivery of products for the last 5 days. Each day doing the follow-up now they are RTO the products without prior information. Sprocket PR Mr. Ajay told them they will deliver the products which gave false hope to us and to our customers. Due to continuously follow we feel depressed and waste of money...

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Address: Faridabad

Hi

Shiprocket did not deliver the order to customer and updated the delivery status the order has been delivered to customer in my account . I asked for POD for the same . Its already been more than 10 days of requesting POD . Shiprocket is not giving me POD . Shiprocket courior partner amazon shipping has been lost or stolen the order and made a fake delivery . I want POD or Return my order Or compensate.

Airan...

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We would like to inform you that customer shipment under AWB No. [protected] & [protected] was marked as delivered to the customer on[protected] &[protected] but physically not received by the customer.
Customer have immediately informed us that shipment is not received by sms is showing this shipment is delivered.

Then a ticket raised by us on shiprocket portal but They refused by saying that the shipment has been...

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Dear mam /sir,
My parcel order id #[protected]
No one contacted me and no one reach at my home address. Without my knowledge you have return the parcel. Why should I bear shipping charges just return back to me which is paid by my seller.

Name on parcel. Gopal vijay
Contact no [protected]
Seller name pradita goswani...

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As shiprocket allows there customers(sellers) to claim the loss up to 25 LAKH and this time my customer (buyer) faced an empty package and in totally torned condition AWB - [protected]. Also,
I turned on my secure shipments on shiprocket panel and shiprocket charges me a high amount for this shipment as this shipment is insured and company says that they claim loss damage up to 25 LAKH.
I request you to please file legal...

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