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Asus India Complaints & Reviews

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Updated: Jul 28, 2024
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Asus India reviews & complaints page 19

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K
Kunnu gautam
from Gurgaon, Haryana
Nov 26, 2019
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manufacturing defect in laptop

Address: Z-49 Mahendra enclave, Shastri Nagar, Ghaziabad, Uttar Pradesh

I bought an asus laptop for my college studies. I am facing battery issue from starting. I contact asus customer service and they arranged a service and replace battery by new one but i think they putted the second hand repaired battery not new. I am facing the issue again the bettery related problem is :- battery percentage decreases rapidly in seconds like countdown is going...
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Niya Joseph
from Ernakulam, Kerala
Nov 17, 2019
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laptop not working

Address: Thaliyath House, Kottamam, Neeleeswaram P.O, Ernakulam, Kerala, 683574

I bought an asus vivobook last nov 25 from oxygen digital shop, kadavanthara. It had some booting issues and battery charging issues which we brought to the the oxygen store in a month. They said it was an update issue and returned it in 2 days. Again the same problems started happening, the battery just wouldn't get charged even if you plug it in for long hours, also few letters wouldn't work. We have called them up many times to see what...
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D
Dharmik Gandhi
from Mumbai, Maharashtra
Nov 13, 2019
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gaming notebook gl504gs

Address: 4/A-203,paras nagar, shanker lane, Mumbai City, Maharashtra, 400067

I bought the laptop on 29 may and till now i am facing the problem and its 5 month and the asus higher team staff is scamming me by say that 1) because the product is only in repair warranty not replacment warenty.2) because it is glbal purchase 3) only a asus staff will decide to give a replacement or not and already i have taken 3 services of service center...
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A
AJT.R
from Ernakulam, Kerala
Nov 12, 2019
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about softwares

Address: Thiruvananthapuram, Kerala

Hai, i have bought a new asus gaming laptop rog strix g in last month.
But in that there is no useful software is there. I have already a home base window 10 software is installed.
For example:
No window office is preinstalled on it.
And also it doesn't have a license. Why my system doesn't have license for ms office.
No window defender: mcfee. So please try to provide me ms office with license software.br...
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S
Sebintomy10
from Mumbai, Maharashtra
Nov 4, 2019
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received a faulty product

Address: Kottarathil, Mammood, 686536

Asus cheated me by sending a faulty device and now they are delaying their service. My gaming laptop's display was not working within 14 days of purchase and when i give it to asus service center kottayam to claim the warranty they assured me repair within 3 days and now they are telling that they don't know when it will be repaired. They are saying that spare parts are not available and i should wait for indefinite time. Its not my fault...
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V
Vinayak Varaganti
from Delhi, Delhi
Nov 1, 2019
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asus vivobook x507ua-ej838t

Address: Hyderabad, Andhra Pradesh, 500075

I had purchased asus vivobook x507ua-ej838t on 30 sep 2019 through tata cliq. I facing a challenge while connecting to wifi. I am able to connect wifi when its placed in the range of 2-5 cms of the router. This challenge was taken up with tata cliq however they have advised to speak with asus service center for solution. Please call me on [protected] or mail me at vinayak. [protected]@gmail.com for taking this forward and resolving the issue....
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R
rishab191994
from Bilaspur, Himachal Pradesh
Oct 26, 2019
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laptop problem and with the customer care

Address: 41, east nath nagar, jwalapur haridwar, Haridwar, Uttarakhand, 249407
Website: asus.com

I have put my complain about my laptop that its battery is not getting charge and about that its getting hang i cannot use any application.

But everytime i call customer care they just give me a complain number. Since 3 months i am getting fooled by them. How can i repair my laptop?

I cannoy use my laptop and its brand new.
How can i resolve this problem?...
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A
alamjami
from Vijayawada, Andhra Pradesh
Oct 17, 2019
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speaker of laptop asus vivobook s series not working well

Address: Canara Bank, thakur baba road, Gwalior, Madhya Pradesh, 475110

I got my asus laptop on 3rd october 2019 whose speaker is completely not working that replaced by today on 17 oct 2019.
Speakar of this laptop is working but dead slow it is not clearly audible even on 100 percent volume. This is very embarrassing from asus i replace my laptop in 15 days even i'm not able to use my laptop.

Kindly lookin to this and resolve it as early as possible

Thank you...
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A
Arvindarchna
from Mumbai, Maharashtra
Oct 14, 2019
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mobile repairing

Address: Guru kripa enterprises. C110-111,Metro plaza. Delhi road, meerut. Ph number. 0121-4033335, Meerut, Uttar Pradesh, 250103

My mobile asus zenfone max pro m2 device shut down automatically and never open hence i summit mobile in asus service center on 20/09/2019 with rma number. Srasinmet[protected] and told me that you come after 4 days to one week but till date my mobile not repaired

Hence i loss my money in many types of account working in my mobile due to none availability of other mobile...
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A
aarun9100
from Sultanpur, Uttarakhand
Oct 10, 2019
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asus is fraud laptop manufacturer and does not respect its own warranty and service agreements.

Address: taiwan

I brought ASUS laptop fx503vd on 27 may 2018 with 24 months onsite warranty but when I tried to resolve the battery issue which I faced from day one of purchase, ASUS customer care started making excuses and sent irrelevant emails as to how to tech things to the laptop and get it corrected instead of sending a technician to look into it. I raised multiple requests in 2018 but none of them were processed. Yesterday(09 oct 2019) too I tried...
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A
Anuj Patodi
from Delhi, Delhi
Oct 10, 2019
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asus rog laptop

Address: Anand, Gujarat, 401502

I had received defective laptop from flipkart on 3rd october 2019, i had raised a replacement request regarding the same. Technician visit was carried out by flipkart and asus on 8th october 2019 and the technician has acknowledged the problem and gave the do. However since then no update from the part of flipkart has been done. Neither the status of my complain is changed nor did they acknowledged the technician visit.
Flipkart is...
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Nikhil Shekhda
from Jamnagar, Gujarat
Oct 9, 2019
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mobile give for services 45 days after no give my mobile

Address: Jetpur, Rajkot, Gujarat, 360370

We are give mobile for servies in rajkot your companys service center 45 days ago and give me date on 9th october getting mobile but we going service station still not give me mobile and told me company was not sending part so your mobile is not repair
Now if you have not parts doing replace and if you have part repair my mobile
Your company service center nobody give write answer
And my number [protected]
Coonrect...
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T
Tushar Magare
from Mumbai, Maharashtra
Oct 7, 2019
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camera portrait is not working

My phone's rear camera is not capturing the portrait photos from last month and i am very disappointed by the performance of this mobile phone. L request you to solve this problem as early as possible. Somtimes the phone get heat and start lagging and also the display turn off wheather there is cold.in portrait photos the edges are not properly detected and exposure is not well maintained. So please work on this issue....
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M
Manmohan Mall
from Delhi, Delhi
Oct 5, 2019
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asus zenfone maxpro m2

Address: Center for Management Studies,, NERIST, Nirjuli, Papum Pare, Arunachal Pradesh, 791109

I am one of the loyal customer of asus zenfone series, since my first smartphone was from asus zenfone 5. After that i replaced it with zenfone maxpro m2 by finding its battery capacity, speed and looks that appeal me.
After my purchase within 1 year i experienced multiple issues like, reverse charging, battery is not giving backup even for 1 day, charging very slow, at the time of voice call the network automatically off even during...
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A
akshaysv1
from Mumbai, Maharashtra
Oct 4, 2019
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phone is dead -asus max pro m2

Address: 560064

5 months down the line and 2nd time i visited the service center.
1st time os issue, 2nd time phone is dead and they have to replace the motherboard.

Phone given to service center bangalore f1 solutions 30th sept 2019. Till today they havent fixed the phone not they replace the phone. It is under warranty and it is the worst service after sales from asus.

I hope this message is seen by dinesh sharma....
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S
Sharath003
from Bengaluru, Karnataka
Oct 4, 2019
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microsoft office 2016

Address: Bangalore, Karnataka

I bought microsoft office 2016 on asus redemption offer on 16th february 2019.
Ticket number - aco137464
Asus model number - ux331ual-eg001t
It’s been told to me that, i will get ms office within 45 working days. But as of now, it’s been more than 7months. I haven’t received the product yet. After repeated calls and emails both to asus customer support and also asus redemption. They didn’t gave any satisfactory...
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C
Clasher Gopi
from Mumbai, Maharashtra
Oct 3, 2019
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not a complaint need some information

Address: Canning Hospital More, Dhali Para, 743329

I ordered asus rog phone 2 via flipkart on 30th september. I know it's showing it will be delivered on 17th oct. But my problem is i sell my old phone to arrange the money to bye the phone.. Did you guys know the status of my phone, is it really take that time to come then i have to borrow my friends phone to use. And if you guys abe to ship the faster then please please do it. Please help. Thak you...
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R
Ruble Varghese
from Noida, Uttar Pradesh
Sep 28, 2019
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asuspromo.in fake offers

Address: The Program Manager – Asus Festive Bonanza Offer, Hash Connect Integrated Services Pvt Ltd, 1st Floor, No.5, Sri Ganesh Building, C.V Raman Hospital Road, Michaelpalaya, Indiranagar, Bengaluru, Karnataka 560038, Bangalore, Karnataka

I purchased Asus laptop on June 13th 2019. During that time Asus had back to college offer via asuspromo.in. I paid Rs 2598 on June 27 for warranty extension and 1 TB harddisk. I got warranty extension mail from Asus customer support. I didn't get 1 TB harddisk till this time.According to Asus they have to fulfill the offers within 20 to 45 after the payment. When I contact Asus promo customer team they are showing fake airway bill no of...
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H
Hjain100
from Jaipur, Rajasthan
Sep 26, 2019
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dead in mere 2 months

Address: Jaipur, Rajasthan, 302004

The most anticipated phone from asus, asus zenfone 6 (Asus 6z) was dead in mere 'two months' from date of delivery.

The service centre people say, 'the mother board is dead.' omg! This so called "premium phone" could not handle 2 months properly.

The service centre people say, 'it would take atleast 5-7 working days for repair.'
That's okay, but on the 5th day, they say, it would take a minimum of 15 days...
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N
Nishesh_garg
from Jalandhar, Punjab
Sep 19, 2019
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received defective product - need refund or replacement

I purchased asus fx504ge-en224t with serial number - j6nrcx03707424g from amazon on 20th march, 2019. When i started using my laptop i considered it to be in it's 100% condition because i didn't know any better but over the period of time i started observing decrease in the speed and suddenly my laptop stopped working approximately after less than 2 months from the date of purchase. I took the laptop to the asus service center - jsb computers...
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