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Updated: Jul 28, 2024
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Asus India reviews & complaints page 20

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G
Gupta Veera
from Hyderabad, Telangana
Sep 18, 2019
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asus zenfone-m2 complaining about my phone

Address: F1 Info Solutions&Services pvt Ltd Pooja Talluri Complex Opp to Hdfc Bank Begumpet Hyderabad, Hyderabad, Andhra Pradesh

I gave my phone on 11th september 2019 in F1 Info Solutions&Services Pvt Ltd At that time they told isssue was with charging board need to replace with new one they will try to give my phone on 14th september and not even inform me about my phone status on that day. I made a phone call to that service center on monday evening they said that your phone service was not completed part was not there and they are saying that your phone was facing...
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A
Amisha Gandhi
from Bengaluru, Karnataka
Sep 18, 2019
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mobile handset- misleading advertisement and cheating

Address: Mumbai City, Maharashtra
Website: www.asus.com/in

I purchased the mobile handset which was advertised as taiwan product and when received it is an indonesian product as was seen from the box.
There was a series of email exchange when i tried for increase in font size etc... Which was not happening in the mobile handset worth rs.14k and asked for refund they claimed it is indonesian product. I do not know whether they are evading customs duty by doing this cheating. Pl probe in detail....
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A
Ashutoshdikshit
from Mumbai, Maharashtra
Sep 18, 2019
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asus tuf gaming fx504 series laptop

Address: C-5/204,Brahma sun City, pune, Pune, Maharashtra, 411014

I have this asus tuf gaming laptop which i got from amazon prime. Now it's not even a year and it started getting pulled of from the hinge it's because while opening and closing pressure is applied to it and now i can't even close my laptop. If i try to it close or open, it gets open from the hinge to top of the display. I hope i get my laptop replaced....
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M
Mayank04
from Delhi, Delhi
Sep 17, 2019
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mobile phone not repairing by service center

Address: F1 info solutions & services pvt. Ltd, 3rd floor at man upasna mall, plot no. C-44 C-scheme jaipur, Jaipur, Rajasthan

Hello, my name is mayank and i gave my asus max m2 pro mobile on 2nd of sep for repairing after checking my phone service center executive told me that their is a problem in motherboard so you have to left your phone for 5 to 7 days. And now today is 17th of sep and still my phone in earlier condition. Whenever i asked him about phone they gave same answer part not available and when i asked how much time it would take they said we cannot...
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U
Ujwala Arudkar
from Kankauli, Maharashtra
Sep 14, 2019
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complain about mobile

Address: Bhilai, 490023

Sir, i have complain about handset under warranty.
1st time i have gone to customer care my mobile is not switching on, so they have changed the mother board.
2nd time both sim slots is not working. So they have updated software.
3rd time again mobile is not switching on.
I want mobile exchange. Or else i have to take matter to customer forum. Or i will take level action against this.
Mobile imei no=[protected]br...
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S
Sunam Taran
from Mumbai, Maharashtra
Sep 5, 2019
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asus service center bongaigaon, assam fraud

Address: Near DC office, Bongaigaon, Assam, 783380

I have given my Asus k510sm laptop to this service center on 6/7/2019 and I am writing this complaint today on 5/9/2019. It has been 2 months they still have not fixed my laptop. I have constantly tried to reach them they are not offering any help. Please someone help me get my laptop back and if anyone can tell me what to do with this people. For now I just want my laptop back. Help me....
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Anam Danish
from Delhi, Delhi
Sep 3, 2019
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laptop x505za

I bought a laptop from amazon on the 31st of august, and it has trouble opening. The screen remains black for 10 minutes and the majority of times it doesn't open until i restart it multiple times. Even in general when it opens it takes ages to get to the home screen. The overall performance seems to be exceedingly slow. I read some suggestions online which said to press the fn+f2 key to resolve it. But even it doesn't seem to work 9/10 times...
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S
sachinbak
from Bhubaneshwar, Odisha
Sep 2, 2019
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asus zenfone max pro m1 touch screen problem

Address: Room 706 block B BH 6, LPU, Jalandhar, Punjab, 144411

Date of incident - 1/ 9/ 2019

There was a new update available for my device but the moment I completed my update my device touch screen was not responding, before this incident I was not having even a single issue with device except little heating problems, it was working just fine.

I have all smartphone in my home from asus only. Recently I bought the same model for my sister last week. I haven't expected...
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Prashantmy
from Mumbai, Maharashtra
Aug 29, 2019
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I am complaining about laptop

I am complaining regarding my system that I have purchased on 05july, 2019
After purchasing from 15days it's occuring problem. I have complaint against in service center itself but nothing to be going okay.
It's occurr lots of problem like not able to transfer data .. system hanging, battery backup, not able to opening my folder. I have complaint over and over in customer care but they aren't helping me out. I went to service...
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Aaditya Suvarna
from Mumbai, Maharashtra
Aug 25, 2019
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asus zenfone max m2 pro

I had bought an asus zenfone max m2 pro for 14000 on june 2, 2019. It worked perfectly fine for 2 months after which now it suddenly stopped working. The screen is none responsive despite repeated attempt at rebooting the device. It is a shame that a product with such high end features should stop working altogether at times when competitive products are coming up. Please resolve my issue as soon as possible because my work is in my phone!!!...
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Shamshu Shaik
from Bhattiprolu, Andhra Pradesh
Aug 22, 2019
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asus laptop unsatisfactory response and service

Address: Guntur, Andhra Pradesh

Hi,

I bought asus x441b laptop while i was moving out o[censored]sa in the month of july. After coming to india i realized that this laptop having the booting problem, instead of opening the windows screen it is always shows bios settings.

I have contacted guntur asus service center on 26th july to fix the problem with my new laptop, they said this new laptop has the problem with booting and need to replace the part...
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V
vini7148
from Delhi, Delhi
Aug 20, 2019
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unsatisfactory repair of a laptop

A laptop was purchased from asus in february of 2019 and the motherboard unexpectedly died within 3 months of purchase and for this it took them one complete month and two replacement motherboards and a new display to get laptop in working state, after this repair the laptop ran hot and thermally throttled even for light tasks like web browsing and after replacing the heatsink the temperatures increased and the problem faced earlier was now...
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Aafshiya Patel
from Pune, Maharashtra
Aug 17, 2019
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tc using abusive language

Address: Flat no 27,Bldg no 15-B,Vishrant society, Vishrantwadi, Pune, Maharashtra, 411015

I have taken the loan of 1200/-and was under assumtion of due on 6th september.
The tc called and he was very rude and started talking rubbish with abusive language i have recorded the call and i am even complaining to consumer court for the same. They said they are calling from delhi branch. His name was rajveer as said is the manager and even his colleague was there who was abusing me very badly.
I will dispute this matter...
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Kranti Gaurav
from Mumbai, Maharashtra
Aug 17, 2019
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smartphone not getting on

Address: QP-31 PITAMPURA,DELHI, New Delhi, Delhi, 110034

I purchased asus zenfone max pro m1 on 24 july 2019 but it's not getting on. I don't expect this type of service from a brand like asus. Kindly replace it asap. I'm available at [protected]. I feel it's an injustice to customers who believe in the product & corrupted sellers. These sellers should be sent to jail without fail. I don't want to use any bad words but it's completely unfair that someone is trusting u & buying faulty product from...
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Aviatorally
from Gurgaon, Haryana
Aug 7, 2019
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96 days still no product received and no response from asuspromo.in

I had used Asuspromo.in to avail there offer of 1 tb hard disk for 2499 promotional offer back to collage.
The promotion is run by KEYSTONE INTEGRATED MARKETING LIMITED. Atleast that's payment goes to.
I have written them 9 mails in past with no response .
After writing multiple emails to them concerning the product not received . I have received no response from the [protected]@asuspromo.in or [protected]@asuspromo.inbr...
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R
Ronik Chatterjee
from Gobardanga, West Bengal
Jul 22, 2019
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asus 5z smartphone/ earpiece problem

Address: Sripally more s.b gorai road asansol, Burdwan, West Bengal, 713304

Hi, i am a customer using the asus 5z (Known as the asus zenfone 5z). The phone is truly a good one but recently i am facing some issues from the phone's internal microphone and earpiece. When i call someone, i frequently get back a complaint from the reciever that they can't hear my voice clearly. I had to almost speak at a very loud voice so that the reciever can hear my voice. Also sometimes i can't clearly listen to my caller and a little...
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Abhay Pachpande
from Mumbai, Maharashtra
Jul 21, 2019
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asus f560ud (f560u)

Address: lakshmi nagar,plot no 2,near girna water tank, Jalgaon, Maharashtra, 425002

Hi team,

I have purchased asus laptop recently and since beginning it is very slow in performance it takes ages to load up and once it gets open it takes time toh get everything ready and when i try to open anything let’s say edge then also it take few minutes to open it i have other laptop but it never take this much time. If i try to open a picture as well it takes minutes to open and it gets stuck automatically whenever...
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Saswatmishrabablu
from Gurgaon, Haryana
Jul 20, 2019
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asus rog screen

Address: NC 01 Satpura Hostel IIT Delhi Hauz khas, 110016

I have bought an asus rog series laptop last to last year in december and till now it has had its screen cracked like 3 times. Even warranty doesn't cover that. It's not because of some mishandling because i had kept it in a foam cover inside a foam packed bag with screen guard and key guard inside. Yet this has happened all the 3 times. The problem is supposedly with the manufacturing now because all of the padding and support to not get...
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A
alexgeorge
from Mumbai, Maharashtra
Jul 17, 2019
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fake offers

Address: Thane, Maharashtra, 401202

I purchased asus laptop online from flipkart with an offer "back to college". I went online on asus website and registered for the offer. I uploaded all required documents. It was on[protected]. Then i received an email from asus offer redemption team that my offer is on hold because invoice copy is not clear. I emailed back the same invoice copy and they found it clear but asked for i'd proof, then address proof, then kept demanding something...
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B
BhanuPrakash_P
Jul 9, 2019
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asus 5z service

Address: Medavakkam, Chennai, Chennai, Tamil Nadu, 600100

I have submitted my mobile in service center on 05-jun-2019 and got standby unit. Visited the service center on 10-june to collect the mobile and found issue not resolved.

Service center personnel don't even understood the problem, they just flashed the software. I explained and shown the issue to them in 10-june and left my device service center.

They opened new rma on 12-jun-2019, till now there is solution...
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