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Asus India Complaints & Reviews

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Updated: Jul 28, 2024
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Asus India reviews & complaints page 22

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J
Jinson Peter
from Hyderabad, Telangana
Apr 17, 2019
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repeated complaint of the phone

Address: Flat no 4A, SriRam Rose Residency Road no 4 , hitex road ,izzath Nagar, Kondapur, 500084

I purchased a ZenFone 5Z in August 2018. It got first complaint on December as the sim not detected by the phonefollowed with same complaint repeated 6 times so far and one time cause physical damage to the phone by service center. Still company is not providing replacement / extend warranty . I faced uncountable loss as I am using my phone for my official use as well....
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R
Ronojit
from Kolkata, West Bengal
Apr 6, 2019
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gaming laptop

I bought my ROG Asus Strix Gl503GE-(EN169T) gaming laptop just two months ago. And already it went to the service centre two times. I am shocked that a brand new laptop bought just two months ago has already had two visits in the service centre. Now let me explain the issues. At first there was extreme coil whine problem. The sound was very irritating. There was no way which i knew of that could stop it or atleast decrease it's volume. We...
+1 photos
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ਰਜਤ ਚੌਧਰੀ
Mar 30, 2019
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asus zenfone max pro m1 software problem

Address: Ganganagar, Sri Ganganagar, Rajasthan, 335001

This phone is very bad performance, automatically restart, automatically silent, many problem,
Sir, call me for my nearest service center,
I am very tenst about phone because phone is very new in condition, only 5 months old, but lots of problem i have faced from asus zenfone max pro m1 phone, i think this is a software problem, so please tell me asus service center, so am go thare ab resolve my problem...
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R
Ravi_dingy
from Jaipur, Rajasthan
Mar 29, 2019
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diwali offer not yet fulfilled

I had bought asus zenbook worth 77000 on 19 oct 2018 from asus dealer at jaipur. As per the diwali offer, on deposit of additional 999, a seagate hdd could be asked for which i did.
Till date he hdd has not been received. The customer service of asus is pathetic. They just make you roam around in circles as they themselves are not clear. Some one would redirect to redemption team, when you reach redemption they would send you to support...
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A
Asmina Khatun
from Kharagpur, West Bengal
Mar 26, 2019
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4g 3g not working after update

4g is stopped working after updating to latest firmware.

I called my network provider, check my sim and network and have no problem. They said 100% is your phone have problem.
Suggested me to put my sim card to other phone then its work, pick up 4g straight away. I put my other sim card to my asus phone and won't work and won't pick up 4g.
I am having the same problem since the last october 2018 update. I emailed...
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G
gupta_tanu2
from Noida, Uttar Pradesh
Mar 7, 2019
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asus rog gaming series notebook defective since the beginning

Address: New Delhi, Delhi

I am a student pursuing architecture, 4th year, from ggsipu, delhi. I purchased this expensive notebook from my parents' savings as my field requires the usage of heavy softwares. This laptop has been giving problems since day one. Just after 4 months from purchase, it's motherboard crashed and had to be replaced. Ever since it has been overheating and crashing. I am unable to use any basic software, without it crashing. I have taken it to...
+3 photos
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D
Dr dk
from Piro, Bihar
Mar 3, 2019
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laptop-rbnpmvk9

Address: RIMS, Ranchi, Ranchi, Jharkhand, 834009

Dear sir/mam. I have bought a laptop with device name laptop - rbnpmvk9 from tej computer, ranchi one and half month ago. Now i am facing problems that while working it's screen bifurcate and start vibrating. It's occur 2 to 5 times daily. Suddenly become slow... So i m requesting you to take proper action or try to refund my money and take back your products.
It is not user friendly.. It's total mind wash of tej computer sales man...
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R
Rohit098
from Bengaluru, Karnataka
Mar 2, 2019
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asus india extended warranty not received

I had bought an asus laptop extended warranty on 26.09.2018 from http://www.asuspromo.in/ during the offer period and paid inr 2000 for the same. When contacted them over email "[protected]@asuspromo.in", got confirmation email from asus that i will receive the warranty extension code by 16.01.2019. But since then, i have tried calling them on "[protected]", but they never pick up the call and don't even respond to the emails sent to them...
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V
Vijaykumar baskaran
from Chennai, Tamil Nadu
Feb 25, 2019
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asus zenfone lite l1/ media sound totally unfair

When a technician from your side came in person and checked the mobile, he didn't register a complaint.. He just said that the model quality itself was poor and left... But later when we checked with asus certified service centre, they acknowledged that the handset was faulty and i have also attached their statement for your perusal... I request a complete refund or a way to order some other phone as replacement even if it's costing more......
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N
nileshadkar
from Pune, Maharashtra
Feb 24, 2019
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asus n300 rt n14u hp wireless - 3-in-1 router/ap/range extender (black)

Address: Bavdhan, Pune, Maharashtra, 411021

Respected sir/ madam,
I have purchased asus n300 rt n14u hp wireless - 3-in-1 router/ap/range extender (Black) from amazon.in and following dealer on 28-aug-2016.
"the peripheral store
No. 67 b noombai village poonamallee high road chennai - 600077
Tamilnadu india ([protected]@theperipheralstore.in)".
Vat : [protected]
As it stopped working i sent to authorized repair center in pune i. E. "rashi peripheral,...
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J
Jadugar
from Neral, Maharashtra
Feb 23, 2019
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new asus phone not under warranty

Address: 411003

I received new asus zenfone max pro 1 via flipkart on 16th oct 2018.
Warranty expiry till 10th oct, 2019.

On 30th dec, 2018 phone stopped working. (Approx. 42 days old)

Submitted to asus service centre in pimpri, pune, maharashtra.
Received call from them next day saying that phone is completely dead & none of its part working &
Repairing expenditure will come more than the buying price.br...
+1 photos
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M
Milind Vasishtha
from Mumbai, Maharashtra
Feb 19, 2019
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laptop damaged piece

Address: Thane, Maharashtra, 421201

Dear sir,

We have ordered asus vivo book model no. R542uq-dm252t, order no. Od[protected] dt.11.02.2019 time 10.19pmfrom flipkart, which we received on 14.02.2019 invoice no. Fa ch[protected] dt.12.02.2019 time 4.46pm.

As per instructions we charged it for 5 hours but it was getting charged, due to which we were unable to start laptop.

We immediately complain to flipkart about it, after...
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B
Bighnaraj3467
from Patnagarh, Odisha
Feb 16, 2019
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asus zenfone max pro m2

Address: Kalahandi, Odisha, 766001

I have purchased this phone on 13.02.2019 & delivered me 15.02.2019. I have face problems in contact application, there is no phone contact & device contact, sim contact features. It support only gmail contact.in phone, contact is a basic features. Do something for this problem.in this connection i call your customers care today. They are helpless....
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S
Sarath Babu Jayaraman
from Chennai, Tamil Nadu
Feb 14, 2019
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issue with zenfone max pro m2 corning gorilla glass

Issue with gorilla protection which is coupled with its display-

Problem statement: i was dropped my max pro m2 mobile phone accidentally from my pant pocket which was 3 feet distance and corning gorilla glass has damaged severely but my mobile display and all other functionality works well & good.

When i tried to reach asus via toll free, they suggested me to reach out to chennai-egmore & mount road service...
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V
Vasiyullah VS
from Bengaluru, Karnataka
Feb 11, 2019
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asus laptop not get response by customer care side

Address: Dharmapuri, Tamil Nadu, 636808

Happy evening

My asus laptop is having lot of problems when i was bought at that time to till now, i contact the customer care and i logged the complaint. Till now it is not resolved, no one is taking the responsible for my problem. Kindly resolve my below mentioned points.

1. While using automatic power off
2. To much of heating
3. Hanging
4. Too much of loading all times
5. Software...
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K
KNMURALIKRISHNA
from Mayiladuthurai, Tamil Nadu
Feb 10, 2019
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hanging several times and camera is not working and charging is also not happening properly

Address: Kurnool, Andhra Pradesh, 518004
Website: Purchased from EBAY.in

I have purchased the asus zen phone last year through ebay.in, since then my phone is hanging several times, messages are not outgoing properly, now the camera is not working. Even after my phone is factory restored some issues resloved but now even after severl times rebooted camera is not working and the phone is not properly recharging
Contact number is [protected]...
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A
Anil Kr Paswan
from Kolkata, West Bengal
Feb 9, 2019
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substandard product (mobile phone)

Address: Burdwan, West Bengal, 713325

I had purchased asus zenfone max pro m1 on 11th october 2018. It is having 32gb memory and 3gb ram with finger print scanner unlock and face unlock and lot of bla bla and fake features. The moment i started using this device it caused only disappoinment to me. None of the features is working properly even i need to pause cmera for 5 to 7 second after clicking a snap otherwise the photo becoming hassy... Neither the keyboard nor the file transfer...
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M
mike63
from Jodhpur, Rajasthan
Feb 6, 2019
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asus ze500 kl

Address: Jaipur, Rajasthan, 302039

I had deposited my asus ze500 kl for replacement of touch screen with f1 info solutions & services private limited, jaipur, rajasthan (Authorized asus service centre), on 20 sep 2018. It was in working condition and was shown to the individual at the reception who issued the receipt under the job no: ing6j90215.
I was informed that the set had been opened by unauthorized vendor. I told the concerned person that the mobile phone had...
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S
sandeepsen7
from Delhi, Delhi
Jan 28, 2019
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about receiving damaged goods and not receiving warranty extension

I participated in asus diwali redemption offer and my ticket no is adw121468
After successful payment it said that i will be getting my goddie and warranty extension within 45 working days and evem after 65 days i haven't received anything and on 21 jan 2019 i received a call from the courier for my goodie
Which was coming without any prior mail or notice about dispatch no
When i got that i plugged it to my laptop and...
+3 photos
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S
Shbz7277
from Imphal, Manipur
Jan 27, 2019
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goodie not received till now.

Address: 800006

I have paid rs.599 on[protected] for a goodie (Jbl go2 bluetooth speaker) post purchase of a asus laptop dated on[protected]. Asus india promised me to sent the goodie on my registered address within 45 days. But till now, even after 82 days i haven't got the goodie delivered to me. Adding to it, no one from from the customer support picks up the call and nor reply to the emails that i've send them. Please notify the concerned asus india...
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