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Asus India Complaints & Reviews

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Updated: Jul 28, 2024
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Asus India reviews & complaints page 17

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R
Ravindra Palwa
Aug 4, 2020
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No receipt of product despite payment and constant follow up

We have made payment of 999/- towards MS office pack 2 months back but still haven’t received it due to which my work is seriously suffering.

I have been tirelessly trying customer care phone numbers, but in vain. And the support team’s mail box has been full. Please note that I am a senior citizen and am taking out time every single day to follow up on this case for very long now.

Case No=A[protected]br...
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A
Anuj Vora
Aug 4, 2020
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Asus Mobile 6Z

Dear sir/madam,

It's been a 4months my asus 6z is not working!

It suddenly stopped working.

There were no physical damage no liquid damage.

There may be power on issue, not sure about it!

From past 3 months i tried to solve this case, but they or your team (Asus india) is unable to provide me any solution.

The shocking part from your end is...
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V
Varun21singh
Aug 2, 2020
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rog phone-2 kaaigf006030ecn

Hello, i had purchased rog phone ii in the end of november 2019, its been 7 month and my phone has to be repaired 3 time and after every repair new issue is observed. Yesterday i have received my phone after 3rd repair and i noticed two issue one of them is very serious. If some one calls me he is listening his own voice (Echo). My phone is been in service center then in my hand.

Also the response of your support team is very...
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[email protected]
Jul 30, 2020
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New laptop-Automatic restart, keys not working, hang everytime

Website: Asus

New laptop just completed two month and two times repair has been done. I submitted complain for replacement or money back. Company is only repairing it. During this 2 month I have called tour customer care 5 times. I need my money back urgently. It's the worst company I have ever came across. It was a vast of money...
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S
sausinh
Jul 25, 2020
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ASUS VivoBook

Address: Bangalore, India

I have purchased an asus laptop on 19th june 2020 from amazon.in.
Asus vivobook 15 x512fa-ej373t intel core i3 10th gen 15.6-inch fhd thin and light laptop (4gb ram/512gb nvme ssd/windows 10/integrated graphics/backlit kb/fp reader/1.70 kg), peacock blue
Seller is - appario retail private ltd
There are problems like - blue screen, slowness, hung, etc. It has been only 20 days and we have been experiencing problems. When...
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Nimrat Kaur Gill
Jul 23, 2020
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Service complaint

My asus vivobook got some. Software problem so i sent it for repair in asus service center at ludhiana they said that they will repair my laptop within a week but they didn't repaired it for a month and when i called them they kept my call no hold and didn't respond properly i am a college student of medical we need laptop for works but your services are harrassing us. Please take proper action against them...
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S
sjain1972
Jul 17, 2020
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ASUS Notebook complaint

Address: 4C, Supreme Chambers, 17 18, Veera Desai Road, Industrial Area, Andheri West, Mumbai, Maharashtra 400072 Phone: Free of charge 1800 209 0365(Primary) Landline 022 6766 8800

Following is the Email recieved from ASUS but nothing is being done. They are bypassing mails and doing nothing to resolve the issue or Refund the amount back to us.

Customer Name :Sourav Jain

Contact :[protected]

Email Id :[protected]@gmail.com

Location :Delhi

SN :K8N0CX11N614347

Product Type :Notebook - X509 Series - X509UA

Customer...
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C
chandan talkatkar
Jul 16, 2020
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my device get dead after companies firmware update

My asus zenfone max pro m2 device (S. N. [protected]) get stuck on asus logo after downloading asus's latest fota update (.73) and it's not restarting.
I go through asus service center they're saying it's hardware problem and it will cost more than 8000 rupees.
I call asus's customer care and they're saying your mobile is out of warranty so you have to pay.
But on asus official website one customer share that...
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S
Sourish Barman
from Chennai, Tamil Nadu
Jul 14, 2020
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laptop l4n0gr01e69115e

We have been using the laptop very carefully. By 9th day from buying this problem gradually creeped up and moment it came to our notice we reported to your company. This is not the first time we are using the laptop and we know how to use the laptop and no damage is caused by us.

This must be having some inherent fault which your engineer is not able to diagnose the fault and shifting responsibility on customer shoulder. You...
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A
anonymous5
Jul 7, 2020
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Not giving proper timeline for updates as promised

Address: Asus Technology Pvt. Ltd., 402, 4th Floor, Supreme Chambers, 17/18 Shah Industrial Estate, Veera Desai Road, Andheri West, Mumbai – 400058, Maharashtra

Hi,

I am an Asus ZenFone Max Pro M1 (ZB601KL) user which was released back in 2018. As per the Asus Official information they had promised two major OS updates will be provided to Max Pro M1 model. But, we have only received one major OS update. When we ask Asus about the second major OS update, they are just ignoring to give us a proper timeline for release Stable Android 10 update. All of the customers are feeling like they...
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A
anju r sethu
Jul 7, 2020
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Asus vivobook s14 core i7 8th gen, I was waiting for about 2 weeks and still now, stock has not been added.

I was about to buy Asus vivobook s14 core i7 8th gen laptop, but it suddenly got out of stock. I was waiting for about 2 weeks and still now, stock has not been added.
Please do check and please add the stocks as soon as possible....
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A
Abhishek das333
Jul 6, 2020
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Did not receive my goodie or refund of my goodie

Website: asuspromo.in

Bought asus laptop from a store in dehradun and also bought a goodie on offer for which i paid rs.2499/- online. Bought my goodie (1-tb hard disk) from asus on 24th feb 2020.
The goodie arrived at my work place in dehradun on 26th july 2020, but due to the on going pandemic i had moved to my home town, so was unable to receive it. The courier end said that the product has been returned to the seller. But i did not receive any mail...
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V
Vysakh Jayakumar Elkala
Jul 4, 2020
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asus notebook (x507ua)

Address: bavanam aluminium monippilly

System is completely dead...
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A
Amaan Khankhan
Jun 29, 2020
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i am very frustrated by these kind of service

I had ordered the mobile of asus from flipkart
When i had received the delivery from flipkart
After setup of my mobile then i plugged the charger its not working after 2 weeks and i i am very frustrated by these kind of service...
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D
Devansh123@
from Powai, Maharashtra
Jun 26, 2020
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Asus laptop model no. X507UA has problem of blinking from starting

Sir I have purchased my laptop on July 2019 bt my laptop has problem of blinking from starting, I have gone so many times to the service centre of Asus near me bt they are not doing their work properly nd also my laptop's warranty will expire on 2nd july of 2020 .Plz solve my problem...
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S
Sahil29262
from Hāora, West Bengal
Jun 20, 2020
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Scam lies

I have bought a laptop from asus india and within warranty time its keyboard stopped working so i contacted asus authorized service center they installed new keyboard on my laptop and now again after 4 months, keyboard stopped working, i don't know if the are giving original parts to me or not, and main thing is i use my laptop twice or thrice a week, i don't even play games on my laptop, i use it to surf internet but still keyboard stopped...
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S
Srishtech
Jun 20, 2020
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Asus poorest service

Address: Green lotus Avenue, Zirakpur

I purchased asus laptop on 2nd march 2020 and till date unable to use properly.

4 months delay in sending product key.
Hard disk corrupted. All official important data lost.
Service is quite poor.
Customer care didnot pick phone.
Service center team don't behave good to customer - chd 22a
Totally harrassment for a customer to purchase any product of asus....
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D
Dungdung
Jun 6, 2020
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No gift received till now after complaint

I have applied for the asus diwali offer for which i have paid 599 for jbl speaker and 499 for warranty extension. The asus promo was promised to be delivered within 45 days and years have been already passed and i still haven't received any gift and also in past months i have also sent them 2 emails for this matter but they have not solved it yet. Their email is [protected]@asuspromo.in....
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M
M.J Ali
May 15, 2020
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asus customer care sitabuldi, nagpur, maharashtra

Address: sitabuldi,nagpur,maharashtra

When i bought asus laptop it works smooth and fluent but after 3-4 months their is minor problem occurs like functions not work properly (Not responding) massagesr shown all the time by seeing i used to go to customer care and they checked my laptop after that only in 15-20 days battery problem arise i didn't mind but problem goes on and then i found dought that in customer care my laptops original part will be replaced by refurbish and that's...
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K
Khushi Maheshwari
May 4, 2020
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corrupt

Device isn't working...
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