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Asus India Complaints & Reviews

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Updated: Jul 28, 2024
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Asus India reviews & complaints page 36

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bububera
from Jaipur, Rajasthan
Oct 5, 2016
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Claim about my zenfone 2

Address: Jaipur, Rajasthan, 303807
Website: www.asus.in

Hon sir, i've purchaged asus zenfone 2 on 7th november, 2015.but, 1 year warranty having from that date to 6th november, 2016.asus helpline told me warranty 've finished on june, 2015.after that, i believed that..in warranty period 3 times problem comes & also sort out it.after warranty, i've checked another problem.they refused to help me.so, very embarrassed about this company.even uploaded only 2 repair status...another 2 status is where?in...
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balluu
from Delhi, Delhi
Oct 2, 2016
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Asus zenfone 2 mobile phone hanging issue

Address: New Delhi, Delhi
Website: asus india

Dear sir,

I bought a new ausu zen phone 2 on 07th of sep. 2015. I had visited service center several times. Now, recently i have deposited my phone on 5th of sep. 2016 and recived on 8th of sep. (Out of warranty), now i am tied to visit again and again your service center. Asus zenfone 2 hanging issue has not been resolved by the service center since last one year. They have changed several times the mother board of my phone....
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Akshya Kumar Pal
from Delhi, Delhi
Sep 28, 2016
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Regarding non-cooperation to repair my laptop

Address: Khordha, Odisha, 751019
Website: account.asus.com

Dear sir

It is great displeasure to say that, i had purchased one asus laptop, model, x554ld, c3, 2gb, 5oogb, dos on 15.06.2015 and this laptop was totally damaged on 26.12.2015, which was repaired at f1 info solutions & services private limited, plot no. 100, first floor., saheed nager, bhubaneswar-7. The same time i had complained about the battery backup of the same laptop, it is only showing 25-30% always, the system is...
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vijju nani
from Delhi, Delhi
Sep 17, 2016
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Service

Address: Hyderabad, Andhra Pradesh, 508207

I have given my phone to service within warranty period. At the time of handover to service centre mobile camera is working good. And now its not working and they are saying that internal damage happened in your device and front camera is damaged. What i have to do know? Their person also checked the phone camera at that time and its good at that time and after 3 days i got call from them saying your cell front camera is damaged. and now...
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Sohomroy
from Siliguri, West Bengal
Sep 16, 2016
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Hinges are broken due to poor quality product

Address: 400058
Website: www.asus.com/in

My Asus notebook hinges have been broken when I was closing my notebook.The reason behind this might be-Hinges were jammed due to poor quality product used by manufacturer and other parts like LCD bezels/covers got affected for this.
The product is new and it is within warranty.There isn't a single scratch present in notebook and functionality remain same as it had on buying time.
Could you please explain me the reasons:br...
+1 photos
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Dnyaneshwar Gajjelli
from Mumbai, Maharashtra
Sep 16, 2016
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Asus ZenFone 2 laser worst product

Address: Mumbai City, Maharashtra, 400083
Website: www.in.Asus.com

Hello,

I will suggest no one should buy Asus mobile (ZenFone 2 laser), the worst products I saw I my life.
I had purchase this product last year in month of September till now I have to visit Asus service center for three times with same problem, touch screen was not in working conditions.
In spite of my repeated complain for same problem they would only say we can only repair the product, if you have any queries...
+1 photos
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Kartik Vinodiya
from Mumbai, Maharashtra
Sep 14, 2016
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Asus phone 5 battery life and performance degraded after visiting customer care

Address: Thane, Maharashtra, 400601

My phone's screen was broked by me on 24 7 2016, than i went to it system solution office no. 13, 1st floor, amriteshwar niwas, mahagiri koliwada, cidco road, thane west 4000601
Invoice number itss/16-17/93 jul date 25 7 2016,
Asus zenfone ze550ml-1a076ww
Sn:f4azfg09c023
Lcd panel — charge rs. 3323/-
Service — charges rs. 500/-
The panel was changed, but the performance of battery was degraded...
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Navjyot Jhans
from Pune, Maharashtra
Sep 13, 2016
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Replacement of zenfone max new handset not provided

Address: New Delhi, Delhi

My brother purchased asus zenfone max - 3gb ram on[protected] from jai mobile zone. However, following issues were faced within usage of few days :
1) phone was getting too heated while usage.
2) with battery of 5000mah, there was low battery back up
3) aux cable port was not working
4) while usage of inbuilt applications, phone hang
5) during a call or playing game, the upper part of phone gets overheated.br...
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apoorvgupta29
from Raipur, Chhattisgarh
Sep 13, 2016
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Phone not repaired by Service Center

Address: Gwalior, Madhya Pradesh, 474001

My phone was not repaired by the service center from last one month. Everytime when I go there they offer me 16 GB Mobile but I want my 64 GB ASUS ZenFone 2. When I sent mail to their customer support they told the you mobile is ready you can picked up but when I go to service center they replied it will not give me same offer again.

RMA No.: INBG680046
Contact No.: [protected]...
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Shariqalig88
from Agra, Uttar Pradesh
Sep 10, 2016
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Asus Zenfone Max 2016

Address: Budaun, Uttar Pradesh, 243601
Website: Consumer complaints.in/asus

I am continuously suffering alot by this phone and for service i am going 50 k.m away "Bareilly famous computers service center" but still i m not satisfied with the service, i gone 5times there but still the problem is not resolved, i want replacement of my phone. I bought phone last month and after that I suffered by phone's l.e.d. and now suddenly my phone is dead, I want proper action in regarding this, it's the matter of customer reliability...
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piyus13
from Bengaluru, Karnataka
Sep 8, 2016
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Damaged mobile given

Address: Bangalore, Karnataka, 560074
Website: Asus Mobile

Hi, Mobile has a problem with memory card reading, you have given me a defective mobile, i just inserted the memory card and since then it is not reading, i have not damaged the phone, kindly repair for free since it is under warranty or refund me .your service centre have damaged the mobile not me, i never dropped the mobile. i am very serious on this matter...
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shibupvedr
from Mumbai, Maharashtra
Sep 7, 2016
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Calls are shivering or broken while using zenfone max phone

Address: Kannur, Kerala, 670704

Good quality calls became a dream on my newly purchased zenfone max. Already I have changed the both the sim cards suspecting that, the problem is due to the sims. Unfortunately even when we are close to the mobile tower, the sound is broken or shivering or suddenly the signal will be lost. Most often signal indication will be there on display, however wiil be unable to call.The phone was purchased before 6 months due to my good experience...
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dashrath vikram sharma
from Bengaluru, Karnataka
Sep 7, 2016
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The company can not cheat with the consumer.

Address: Bhilwara, Rajasthan, 311001
Website: www.asus.com.in

मेडम / सर आप के asus service centre jaipur पर मेने मेरा हेन्ड सेट zc550kl (Hand set s. No.-g5axb729s179rb8) रिपेयर के लिए भेजा । लेकिन 20-25 दिन अपने पास रखकर मुझे बिना रिपेयर के वापस मेरा हेन्ड सेट लोटा दिया ।मेरा हेड सेट...
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Chandramouli Tiwari
from Bengaluru, Karnataka
Sep 2, 2016
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Customer Service and response

Address: 560100

My Name: Chandramouli Tiwari
Mobile no. [protected]
RMA Number INAW680760
Given my ASUS Zenfone-2 to service centre, promise to rectify the problem in 3 days still after a week no feed back and not lifting call, your customer care executive My Naveen and Ronak not given proper feedback and kept phone on mute for more than 10 mins..., VERY POOR RESPONSE
No feedback when to get my problem resolved...
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AkhilaRahul
Aug 27, 2016
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Touch is not working for asus zenfone 2 laser

Address: Ernakulam, Kerala, 682030

Hi team,

I have bought this phone 3 months back, asus zenfone 2 laser . Now i am facing a big issue with this the main menu option touch is not working. I am struggling with this, not able to do anything beacuse of this issue.
Within 3 moths ot showing such issues then, how will i trust on this product. Sometimes phone is not responding.

I want to know this issue service center can solve or not and this...
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Bhavesh Renpara
from Jamnagar, Gujarat
Aug 27, 2016
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Second hand phone sold by asus or amazon

Address: Ahmedabad, Gujarat, 380060
Website: www.amazon.in

I had purchased Asus zenfone 6 on 20th September 2015 from amazon. Recently i got a fault on my phn and i went to asus service center but they told this phn is already out of warranty and already serviced 2 times before 20th September. So service center is not ready to service my phn under warranty. I contacted to asus and amazon but since one week no one have given satisfied answer. Amazon asking for DOA latter from service center and service...
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rohit199223.
from Jaipur, Rajasthan
Aug 27, 2016
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No volte support

Address: 302001

I had a asus selfie mobile and it does not support vo lte, company have tell us before buying this product, it is very wron that asus is cheited its its cutomers.
i will sold it out if vo lte support is not there and complaint to tri. now, rjio is giving volte service and only those phones which support volte can avail the service, but asus selfie is not supported so how could we use volte support, it is very bad phone, i say!...
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vipin joy
from Pune, Maharashtra
Aug 25, 2016
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Asus fonepad 7 poor servicing

Address: Gwalior, Madhya Pradesh

When I visited Asus service center Gwalior to repair fonepad7, their response was very poor. It took 3 days to download a software . after that also problem was not solved . expected repairing charge they were charging was around Rs 8000 /-for a phone I bought for Rs 7000/-. Then I went to a local mobile repair shop and problem is fixed at a cost of Rs600/-. What is the use of such a service center?...
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Procash3
from Delhi, Delhi
Aug 25, 2016
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Asus Zenfone 2 ZE551ML

Address: 410206
Website: www.asus.com/in

I bought this phone in July previous year, for INR 19, 999/- Just after use of 2/ 3 months there was screen/display problem, i went to service centre, they replaced the display and it worked for 20 days and i got the problem once again, there was same type of problem, this time they just formated the phone and returned me back, it started giving me problem again in display, automatic off, and automatic touch in the screen.
I told and...
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Poorvi123
from Mumbai, Maharashtra
Aug 25, 2016
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ROG series of laptops : defects

Address: Meerut, Uttar Pradesh, 250002
Website: asus

I bought the rog laptop GL552JX 10 days ago, and i am highly disappointed with the product. It has got so many defects that were not expected in this series. The laptop doesn't get started in a single go, it needs to be restarted to work upon and the screen has got some high blinkage problem. Also, the system hangs too many times, even during opening a web browser. i request a quick repair or refund for the same....
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